About Discovery Land Company
Founded in 1994 by Michael S. Meldman, Discovery Land Company specializes in building luxury residential private club communities worldwide. We have grown to be the premier player in the high-end resort residential niche with 30 world-class projects in our portfolio. Our communities are distinct with their own architectural styles, world-class amenities, and high levels of service.
We don’t build buildings, but rather we build settings where families can create intergenerational memories and enrich their lives in exquisite and untouched sanctuaries. These settings offer a casual and comfortable sense of community through outstanding clubhouses, premier golf courses, welcoming staff, world-class culinary offerings, and outdoor pursuits. To ease and enrich your experiences, Discovery holds itself to the highest of service standards. Every decision we make is driven by one fundamental objective: to make the time you spend with the people you care about most not merely enjoyable, but memorable.
We are extremely grateful to be recognized as one of the world’s top mid-sized employers for 2018 by Forbes magazine. For more information about our company - http://www.discoverylandco.com
About the Project – Taymouth Castle Golf and Sport Club
Spanning 8,000 majestic acres, Taymouth Castle Golf and Sport Club is a private residential, golf, and sporting community with a rehabilitated historic 19th century castle in the Western Grampians of Scotland. The newly reimagined castle and surrounding community will feature signature five- star amenities, programs, and services of a Discovery club with a grand Scottish flair.
Job Overview
As our Head Spa Therapist at the Taymouth Castle project and its associated properties you play a vital role in meeting, greeting and working intimately with our guests. You are a warm and attentive people person with the hands-on skills and experience required to carry out our exceptional five-star luxury treatments and, are knowledgeable about all services within the spa, and wellness department.
You thrive on being part of a team and enjoy communicating and collaborating with other departments with confidence and sensitivity, whilst overseeing daily spa operations. You ensure consistent high-quality service delivery and contribute to the overall wellness and relaxation of our exclusive clientele. You enjoy grasping opportunities to acquire new skills, and in return are given ample opportunity to develop your career and knowledge with us.
Key requirements
- Managing, motivating and inspiring the Spa team to deliver outstanding service by overseeing daily spa operations.
- Supporting training sessions and performance evaluations within the spa department on new treatments, techniques and service ensuring the highest of standards whilst supporting the manager with business demands.
- Fostering a positive and collaborative work environment
- Personalising spa consultations to guests, recommending treatments based on individual needs and preferences to ensure consistent delivery of high-quality spa treatments to delight guest expectations.
- Building and maintaining strong relationships with guests to create positive memorable experiences.
- Managing stock levels and ordering supplies as needed, whilst optimising allocation and controlling costs.
- Implementing and maintaining rigorous quality control standards and audits of room and therapist presentation, ensuring rooms and spa equipment are kept in a clean, hygienic, safe and well-maintained condition.
- Contributing to the development and implementation of spa policies and procedures to maintain cutting-edge and a luxurious spa experience.
- Collaborating with relevant departments to ensure a seamless and integrated guest experience.
- Actively contributing ideas to attract new guests and retain existing ones through spa offerings.
- Having a genuine interest in holistic Spa Treatments and drive to stay current with the latest spa trends, techniques, and products.
- Being prepared to complete other tasks across the club as and when necessary and when reasonable required.
Desired Skills & Qualifications:
- HND (Level 5) in Beauty Therapy, or related field.
- Full UK Driving License as driving between properties will be required.
- Proven experience as a Spa Therapist in a supervisory or management role within a five star environment, or equivalent.
- Strong knowledge of luxury spa services, products and industry trends.
- Highly motivated with a sense of pride in their work and passionate about delivering exceptional standards associated with Taymouth Castle Golf and Sport Club.
- Flexible and adaptable approach to working hours, including weekend working.
- Excellent personal presentation, hygiene, and grooming standards.
- A strong team worker with an enthusiastic approach to exceeding member expectations.
- Well organised, punctual, and able to take directions well.
- Has a can-do attitude and an excellent eye for detail.
- Exceptional interpersonal and communication skills, warm natured and trustworthy.
- Ability to maintain a high level of discretion and professionalism when dealing with exclusive clientele.
- Strong organisational skills and multitasking skills.
- Approachable, helpful, and self-motivated.
- Ability to work reactively and proactively.
Benefits and Perks
- Competitive Pay
- Company Pension Scheme
- Use of on-site staff gym
- Access to staff activities
- Work-Family Culture
- Meals on duty
- Professional development
- Familiarity with spa software and scheduling computer systems.