- The MSA performs a full range of duties. The MSA is responsible for scheduling appointments including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
- Assignments at this level include but are not limited to scheduling, canceling , rescheduling patient appointments and/or consultations, entering no show information, monitoring the electronic wait list, preparing for client visits, monitoring both inpatient and outpatient appointments for areas of responsibility, ensuring encounter forms are completed in order to obtain appropriate workload credit, verifying and updating demographics and insurance information, processing all emergency and non-emergency transfers to the VA facilities or private hospitals, performing basic eligibility, copays and pre authorization requirements for specific coverage such as Tricare sharing agreements etc.
- Performs administrative duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.
- The incumbent must assist with clinic access contingency plans by adjusting appointment times, location or dates as well as shift patients to other healthcare providers as conflict with staffing and or coverage occurs.
- The incumbent must be able to manage their time so as to ensure completion of the many administrative tasks required of them in their role in order to be successful.
- The incumbent must be cognizant of the many tasks required in performance of their respective roles and be attentive to detail and precise in the gathering and recording of information pertinent to the activities with which they are involved.
- The incumbent interact interprets a variety of providers orders, referrals, specific allergies, and other patient administrative activities such as means testing period. Demographic updates, beneficiary travel benefit determination.
- That incumbent supports patient safety standards using the correct VA identification for all patients through the use of two forms of identification, name and full Social Security number and date of birth. The patient may also present veterans' identification card for identification.
- The incumbent must use each interaction with the patient to validate and update patient demographic information either in person during check-in or over the phone period to to decrease the incidence of returned mail due to incorrect address is an inability to contact patient or design next to kin by phone due to incorrect contact information.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf Work Schedule: Monday through Friday 0730-1600
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Permanent Change of Station (PCS): Not Authorized
Starting at $59,646 Per Year (GS 6)