This recruitment is for 1 vacancy that will be filled at either the White Plains or Queens location.
The incumbent performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care. Duties includes but not limited to:
Telehealth Coordination - Assignments include, but are not limited to, screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care; preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment; serving as a telepresenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (WC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter; serving as an imager and clinical data manager for store and forward telehealth SFT clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines; taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management; cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures; monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations; communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care; configuring, installing, troubleshooting, cleaning, and performing minor routine maintenance of assigned telehealth technology; ensuring assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary; maintaining knowledge of and skill in applying an extensive body of rules, procedures, and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document and report generation; maintaining regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues; arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies.
Administrative Support - Assignments include providing established education and training to Veterans, staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies; providing patient education via approved materials completing standardized clinical questionnaires and templates within scope of training and applicable guidelines; ensuring that patient privacy is protected by complying with all information security and patient privacy regulations; receiving and scheduling requests for simple and complex intra-facility, and inter-facility telehealth appointments using an electronic resource-based scheduling system; supporting the Veteran in completing patient satisfaction surveys; ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans.
Clinical Support - The TCT assists in patient care under the direct supervision of an independent licensed healthcare provider. The TCT can be crossed-trained to perform a range of direct care duties that may include, but are not limited to such things as performing temperature, pulse, blood pressure, respiratory rate, oxygen saturation measurements, measuring height and weight, downloading pictures for any Store n Forward clinic and for the Dermatology clinic, phlebotomy (blood draws), EKG's and patient transfers in support of the primary care, specialty, urgent care clinics etc .. The TCT follows established procedures using manual or instrument techniques in accordance with established protocols, and reports results to appropriate individuals.
Performs other duties as assigned.
Work Schedule: Monday - Friday 8:00 am - 4:30 pm
Virtual: This is not a virtual position.
Functional Statement #: 21N80-A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Starting at $46,494 Per Year (GS 5-6)
