Total 2 job vacancies by Essex County Council

Working Style: Anywhere worker This means that we come into the office in Chelmsford to undertake activities which benefit from in-person interactions, which tends to average 1-2 days per week

The Opportunity

This isn't a traditional HR job; in fact, the job title doesn't encompass the breadth of the role.

We work within the HR space developing collaboration and trust to deliver better quality HR services at lower cost to our partner organisations. Our operating model is to work with and support HR services with real problems where they may not have the capacity, knowledge, or expertise rather than to look to manage whole services on their behalf.

We have been able to use our scale to negotiate and implement cost reductions in resourcing that benefit our partners, develop their own shared services, or undertake ER casework. We help our partners with organisation design, development programmes, workforce planning, learning & development, and employment vetting to name a few.

You will bring strategic foresight and commercial acumen and will have a demonstrable track record of exploring and executing future options that not only align with our objectives but also consider the financial efficacy of services and their sustainability in the evolving landscape of public sector services.

It's a diverse and growing portfolio that needs an exceptional commercial professional, who can also bring subject matter expertise in a broad range of HR services. You will have extensive commercial experience developing large scale HR services combined with experience of working at a senior level in local government or a comparable regulated organisation. You will have high standards for service delivery, ensuring our partners receive best in class solutions to their HR needs, and that we continue to build our reputation as a provider of choice.

This is a traded service, so yes, we aim to return a surplus to the Council, but we are not motivated solely by profit. We work ethically to find the right solution for our partners ensuring excellence and innovation in the delivery of professional specialist services together with delivering a best value advisory service.

You will be at the forefront of considering the delicate balance between delivering superior services, ensuring financial efficiency, and paving the way for the long-term sustainability of our HR offerings. Your detailed understanding of commercial dynamics and business acumen will be central to navigating the intricacies of this multifaceted role, ensuring that Essex County Council (ECC) continues to stand as an example of excellence.

Further Information

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Please note that Essex County Council has determined that the off-payroll working rules will apply to this assignment and where a worker elects to provide their services through an intermediary (such as a personal services company) then income tax and primary national insurance contributions will be deducted at source from any payments made to the intermediary.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

Follow us on Facebook , Twitter, Instagram and LinkedIn . Further details can be found on our careers page .

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Pay and Reward | Our Ways of Working | About Us | Organisation Behaviours

People Support Advisor (HR)

Permanent, Full Time

Up to £28,432 per annum

Location: Chelmsford

Working Style: Anywhere worker

Please note this role is classed as an 'Anywhere Worker' however there is the expectation to attend the County Hall offices in Chelmsford 1 day per week and when the business requires.

About the opportunity

People Operations sits within the People & Transformation function at Essex County Council (ECC). People Operations delivers a high standard of service to both ECC employees and to external customers, with our employees and customers at the heart of what we do. Working collaboratively across the Organisation, People Operations is responsible for all people payments including statutory obligations, strategic and operational resourcing, employee casework, all first line HR queries, pre-employment vetting and business development of external services to our partners.

We have high expectations of our teams and aspire to be high performing in all aspects of our delivery. We provide a comprehensive, quality service which supports the delivery of our ambitious corporate people plan. We are on a journey to underpin our services with robust technology, and we strive to create an uncompromising culture to deliver service excellence that delights our customer. People Operations seeks to continuously improve and to stay ahead of the curve, leading the way in the public sector and delivering services which offer innovation, value for public spend and above all else a customer centric approach.

The People Support Adviser (PSA) will be the first point of contact for the business for HR related queries. They will be responsible for managing stakeholder expectations, providing a customer focused and professional advice, support and guidance service, for people related queries across all channels: online, telephone and face to face. You will provide support and resolutions quickly and efficiently at level 1.

To read more about us please visit: People & Transformation

Service / Functional Accountabilities

• Be the first point of contact for our customer queries via phone, web chat and email providing high quality HR advice and guidance ensuring request are escalated or filtered accordingly.
• Provide pragmatic and professional expertise and advice on specific topics, e.g., family friendly policies (maternity, paternity, etc), flexible working requests, managing absence, performance, resolution, onboarding processes, Occupational Health referrals.
• Improving manager and business confidence and capability by coaching through workplace issues.
• Provide consistent and up to date advice on employment legislation and developing issues within the organisation.
• Contribute to the increase in self-service of HR queries, by coaching employees and managers of online self-service support, and identifying areas for improvement to Lead Case Management consultant.
• Strong team working motivation and ability to build effective working relationships across People and Transformation including with People Business Partners, People Consultants and other teams in People Operations
• Support organisational change and initiatives that may involve consultation and result in redundancy or TUPE.

About you

• CIPD membership and a minimum of level 5 CIPD qualification, or to be achieved within 2 years of taking up the post
• Experience of working in a busy, fast paced team providing professional support to customers
• Proficient IT skills, MS Word and MS Excel are essential. Hands on experience with IT programmes and HR systems
• Highly motivated with excellent attention to detail, a result orientated approach and continually seeking to improve.
• Excellent verbal and written communication skills with experience of dealing with customer queries and a track record of providing exceptional customer service.
• A high level of interpersonal skills to deal with extremely confidential and sensitive issues, providing support with empathy and professionalism. Ability to develop strong working relationships and to influence a wide range of stakeholders including colleagues and customers.
• Ability to work independently, organise and work accurately to tight deadlines
• A basic knowledge of HR policies and employment legislation and experience in providing coaching, support and building confidence

Successful applicants will be invited to attend an interview, via Teams, in the week commencing 8th January 2024.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

What you should do next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community.

If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk

Follow us on Facebook,Twitter, Instagram and LinkedIn . Further details can be found on our careers page.

Downloads

Pay and Reward | Our Ways of Working | About Us | Organisation Behaviours