Total 2,034 Human Resources job vacancies in Birmingham New Street Station, B2 4QA

HUMAN RESOURCE MANAGER (PAPUA NEW GUINEA)

JOB OVERVIEW

We are seeking a dynamic and experienced Human Resource Manager to lead our human resources department for Oil Palm Plantation based overseas (Papua New Guinea). The ideal candidate will be responsible for developing and implementing HR strategies that align with our business goals, ensuring compliance with local labour laws, and fostering a culture of engagement and development among our employees.

JOB DESCRIPTION

• • Support change management initiatives, providing guidance on how to navigate organizational changes while maintaining employee morale and productivity.
  • Handle employee relations matters, including investigations, conflicts, and grievances, while ensuring compliance with company policies and local labour laws. Provide guidance to managers on employee performance, disciplinary actions, and termination procedures.
  • Report back to Holding Company in Malaysia on HR related matters.
  • Assess organizational structures and work processes to drive efficiency and effectiveness.
  • Collaborate with Department Head to understand business goals, challenges, and opportunities, and develop HR strategies that align with these objectives.
  • Identify skills gaps and development needs within the organization and collaborate with managers to create tailored development plans for employees.
  • Assist managers in addressing performance issues and creating improvement plans.
  • Assist holding company in full life-cycle recruitment including developing search strategies, actively sourcing candidates, pre-screening, interviewing, and presenting qualified candidates to hiring managers
  • Designing and implementing annual Performance Management System to enable review/assessment of employee performance and achievement of KPIs.
  • To design an appraisal process and necessary appraisal and assessment forms. To understand the responsibilities of employees so as to create and design a system where overall achievements can be rated with respect to their key responsibility areas.
  • To develop and maintain an Attendance and Leave management system that will manage daily workforce tasks and record attendance all employees.
  • Working together with holding company in conducting HR policy & process audit, reporting gaps and ensuring implementation of action plans to rectify the gaps and ensure KRA setting exercise is completed as per timelines.
  • To provide support for expatriate and local staffs in HR strategies, including Talent Acquisition/Talent Retention/Performance Management, Employee Engagement, Career Development.
  • Manage and update HR databases with different information such as new hires, retirees, resignation (pervious employees), terminations, sick leaves and all types of other leaves and disciplinary actions.
  • To monitor and assess transfers, immigration/embassy matters, accommodations, and any other matters incidental with regards thereof.
  • Undertake any other special assignments, ad-hoc functions, and related duties with regards to administration matters as and when required by the superior.

REQUIREMENTS

• • Bachelor's degree in Human Resources, Business Administration, or a related field.
  • 8-10 years of experience in an HR role.
  • Strong understanding of HR best practices, employment laws, and regulations.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively and build relationships across all levels of the organization.
  • Demonstrated experience in handling complex employee relations issues.
  • Overseas working experience and exposure to plantation industry are added advantages
  • Willing to work overseas

1. Balance and stable working environment
2. Career growth opportunity

人力資源經理（巴布亞紐幾內亞）

工作概述

我們正在尋找一位充滿活力且經驗豐富的人力資源經理來領導我們海外油棕種植園（巴布亞新幾內亞）的人力資源部門。理想的候選人將負責制定和實施與我們的業務目標一致的人力資源策略，確保遵守當地勞動法，並在員工中培養參與和發展的文化。

職位描述

• • 支持變革管理舉措，為如何駕馭組織變革提供指導，同時維持員工士氣和生產力。
  • 處理員工關係事務，包括調查、衝突和申訴，同時確保遵守公司政策和當地勞動法。為經理提供有關員工績效、紀律處分和解僱程序的指導。
  • 向馬來西亞控股公司報告人力資源相關事宜。
  • 評估組織結構和工作流程以提高效率和效果。
  • 與部門主管合作，了解業務目標、挑戰和機遇，並制定與這些目標一致的人力資源策略。
  • 確定組織內的技能差距和發展需求，並與經理合作，為員工製定量身定制的發展計畫。
  • 協助經理解決績效問題並制定改善計畫。
  • 協助控股公司進行全生命週期的招聘，包括制定搜尋策略、積極尋找候選人、預先篩選、面試並向招聘經理展示合格的候選人
  • 設計和實施年度績效管理系統，以審查/評估員工績效和關鍵績效指標的實現。
  • 設計評估流程和必要的評估和評估表格。了解員工的職責，以便創建和設計一個系統，可以根據其關鍵職責領域對整體成就進行評估。
  • 開發和維護考勤和休假管理系統，該系統將管理日常勞動力任務並記錄所有員工的出勤情況。
  • 與控股公司合作進行人力資源政策和流程審計，報告差距並確保實施行動計劃以糾正差距，並確保 KRA 設定工作按時完成。
  • 為外籍和當地員工提供人力資源策略支持，包括人才招募/人才保留/績效管理、員工敬業度、職涯發展。
  • 管理和更新人力資源資料庫，其中包含不同的信息，例如新員工、退休人員、辭職（原員工）、解僱、病假以及所有類型的其他休假和紀律處分。
  • 監督和評估接送、移民/大使館事務、住宿以及任何其他相關事宜。
  • 根據上級要求，承擔與行政事務有關的任何其他特殊任務、臨時職能和相關職責。

要求

• • 人力資源、工商管理或相關領域的學士學位。
  • 擁有 8-10 年人力資源職位經驗。
  • 對人力資源最佳實踐、就業法律和法規有深入的了解。
  • 優秀的溝通和人際交往能力。
  • 能夠在組織的各個層面進行協作並建立關係。
  • 在處理複雜的員工關係問題方面具有豐富的經驗。
  • 海外工作經驗和種植業經驗是額外優勢
  • 願意到海外工作

1. 平衡穩定的工作環境
2. 職涯發展機會

• Provides employee relations assistance to managers for assigned organizations of a complex nature
• Provides consultation and assistance on complex and often controversial conduct-related issues
• Independently serves as the HR focal point for one or more employee relations programs
• Prepares written correspondence and other documentation

Duties & Responsibilities:
(1) Participates in developing procedures and the administrative operations of the recruiting and retention program. This includes, but is not limited to: advertising; determining budget requirements; developing the awards and decorations program for recruiters and for those submitting referrals; reviewing portions of the recruiting program to analyze and determine effectiveness of individual recruiters or need for procedural changes within the program; maintaining files and records including military human resources (HR) files for AGR personnel; and preparing a variety of reports. Assists the RRM in developing, planning, and coordinating training for recruiters, contacting schools, determining availability, recruiting spaces, and preparing orders.

(2) Participates in the development of written guidelines pertaining to the recruiting and retention program such as local regulations, supplements to Department of Army (DA) or National Guard Bureau (NGB) regulations, circulars, and standard operating procedures (SOPs). Ensures dissemination of regulatory materials to recruiters in the field. Maintains copies and updates all applicable recruiting and retention guidelines.

(3) Submits proposed budget request to the RRM for review and approval. Budget requests include but are not limited to the following: general supplies, services (advertising, lease/rental of vehicles, etc.), man-day usage (determines need for Active Duty Special Work requirements), travel requirements, etc. Audits Federal telephone usage for appropriate use and advises RRM of suspected abuse. Coordinates personnel support activities with the Human Resources Office concerning the transfer or movement of Active Guard Reserve (AGR) members within the recruiter force, and resolves any pay problems AGR members may be experiencing (i.e. special pay, promotions, rations, quarters, etc.). Ensures coordination and distribution of all recruiter orders.

(4) Works with units to determine effectiveness of the recruiting and retention program and identifies trends and suggests corrective measures. Conducts informal studies and pinpoints program deficiencies. Recommends possible solutions to the recruitment manager.

(5) As required, the incumbent is assigned to portions of recruiting campaigns and fairs to assist in planning displays, open houses, etc. Monitors advertising activity, reviews write-ups, coordinates information activity with the state information office, and works with the AGR military advertising specialist assigned to the recruiting force.

(6) Performs other as duties as assigned.

Your new company

Due to the partnership between Hays and Birmingham City Council, we are looking to recruit some experienced Housing Officers to join the TA Allocations team. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city's residents with a number of services to ensure stability within citizens' daily lives.

Your new role

You will deliver a responsive and customer focused Allocation & Application Service and ensure BCC's Housing Allocation Scheme is administered appropriately and within legislative requirements, provide expert advice and information on BCC's Housing Allocation Scheme and housing registration process to a range of stakeholders.

Conducting housing application assessments and ensuring decisions are made in compliance with relevant service policies and legislation. As well as this you will be managing the process of shortlisting, allocating and matching properties on BCC's letting system.

It's important that you support the service to monitor nomination acceptances and refusals, including help ensure nomination agreements are being administrated in full accordance to the terms agreed.

What you'll need to succeed

In order to succeed in your application, you will need a background in Social Housing - this could be a housing officer, neighbourhood officer, homelessness officer etc. You will need knowledge of Legislation and Part 6 and 7 of the Housing Act.

This role requires an Enhanced DBS, which Hays will put into process for you free of charge. Driving and business insurance are needed for this role.

You will need to have an understanding of the issues faced by homeless people, including adults with multiple complex needs and/or no recourse to public funds. A basic knowledge of housing options is needed for this role.

In addition, this role will be an ASAP start,. Before starting, you will need to pass your reference and compliance checks. On registration please have your 2 most recent employment details available for reference checks.

What you'll get in return

This role is a full-time, temporary position based in Birmingham. The role is £12 per hour, with a premium rate of £13.45 (PAYE) for the first 13 weeks, which increases to £13.20 per hour, with a premium rate of £14.79.
Due to the council going through a period of transition, permanent opportunities may be available.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company

Hays is the exclusive recruiting partner for Birmingham City Council, Sandwell Council, Coventry Council and Solihull Metropolitan Borough Council. We are currently looking for candidates to join their teams on a full-time, temporary basis. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities.

Your new role

We are looking for social housing professionals to join Birmingham City Council as Outreach Officer based in their Newtown office. As an Outreach Officer, you will help case manage a patch of 240 households who currently do not engage with the services that Birmingham City Council offer.
Your duties would be to engage with these 240 households, confirm their residency and establish the details regarding benefits, housing applications and details regarding the property.
Contract length is around 4-6 weeks, but may be extended dependent on workload.

What you'll need to succeed

In order to succeed in your application, you will need a background in Social Housing - this could be a housing officer, neighbourhood officer, homelessness officer etc. You will need knowledge of Legislation and Part 6 and 7 of the Housing Act.
This role requires an Enhanced DBS, which Hays will put into process for you free of charge. Driving and business insurance are needed for this role.
In addition, this role will be an ASAP start. Before starting, you will need to pass your reference and compliance checks. On registration please have your 2 most recent employment details available for reference checks.

What you'll get in return

This role is a full-time, temporary position based in Birmingham. The role is £13.20 per hour, with a premium rate of £14.79 (PAYE)
Due to the council going through a period of transition, permanent opportunities may be available.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Children's Centre Receptionist
Based in Bartley Green, Birmingham
£13ph

Your new school
A Children's Centre which deals with the local community and runs a number if children's parent groups. The role would be a long-term ongoing contract and would be Monday to Friday 9am - 5pm.
Your new job
You will be responsible for managing a busy reception desk and guiding service users to appropriate services available to them. The role will entail signing in visitors, dealing with telephone calls and general administrative duties such as filing, photocopying and managing the email inbox.
You will have strong IT skills as you will be using multiple in-house systems.

What you'll need to succeedFor this Receptionist job, you will need to have excellent communication skills and a telephone manner with the ability to work in a pressured environment, as well as an understanding of the importance of 'Child Protection and Safeguarding' issues when working on a school reception. You will also have recent experience working as a school receptionist with satisfactory references. Any person working in a school must hold an enhanced DBS check.

What you'll get in return
Hays Education has had an established Support Service desk in Birmingham for over ten years, providing quality non-classroom based staff into schools. We also provide free Child Protection and Safeguarding Training to any candidate who is registered and working for us as part of their CPD.

What you need to do now
If you're interested in this Administrator job in Birmingham, click 'apply now' to forward an up-to-date copy of your CV to the Hays Education Birmingham office, or call us now.

If this job isn't quite right for you but you are looking for a new job, please contact us for a confidential discussion on your job search.please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

School Finance Officer
Based in Moseley, Birmingham
£16 - £17ph (dependent on experience)

Your new company

A SEN school in South Birmingham is looking to appoint an interim Finance Officer to support the finance function of the school's 3 sites. This is a long term role.The cover is Monday to Friday, term time only, 8.30am - 4.30 pm. The school are looking for someone to start as soon as possible.


Your new role

The role will entail carrying out a mixture of day-to-day financial tasks using SIMS FMS, working under the direction of the School Business Manager. Your duties will include but not restricted to accounts payable, processing invoices, working on budgets and banking this needs to be an individual who is experienced in school's finance and accounts, have a knowledge of local authority procedures and FMS experience would be desirable.

What you'll need to succeed

You will need to have proven finance experience in the above ideally in a school and be able to work quickly under your initiative. You will also have recent satisfactory references for carrying out a similar placement within the last 2 years. You will also need to have a clear DBS check.

What you'll get in return

Hays Education has had an established Support Service desk in Birmingham for over ten years, providing quality non classroom based staff into schools. We also provide free Child Protection and Safeguarding Training to any candidate who is registered and working for us as part of their CPD What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

School Finance Officer
Based in Moseley, Birmingham
£16 - £17ph (dependent on experience)

Your new company

A SEN school in South Birmingham is looking to appoint an interim Finance Officer to support the finance function of the school's 3 sites. This is a long term role.The cover is Monday to Friday, term time only, 8.30am - 4.30 pm. The school are looking for someone to start as soon as possible.


Your new role

The role will entail carrying out a mixture of day-to-day financial tasks using SIMS FMS, working under the direction of the School Business Manager. Your duties will include but not restricted to accounts payable, processing invoices, working on budgets and banking this needs to be an individual who is experienced in school's finance and accounts, have a knowledge of local authority procedures and FMS experience would be desirable.

What you'll need to succeed

You will need to have proven finance experience in the above ideally in a school and be able to work quickly under your initiative. You will also have recent satisfactory references for carrying out a similar placement within the last 2 years. You will also need to have a clear DBS check.

What you'll get in return

Hays Education has had an established Support Service desk in Birmingham for over ten years, providing quality non classroom based staff into schools. We also provide free Child Protection and Safeguarding Training to any candidate who is registered and working for us as part of their CPD What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Birmingham City Council are looking for a passionate, experienced Occupational Therapist to join the Adults team based in a Birmingham office one day per week.

Your new role
You will be working with complex cases and completing and reviewing assessments across the local community. You will be placed in a Continuing Health Care team, completing assessments and attending Multi-Disciplinary meetings presenting the Local Authority perspective for citizens who we believe should qualify for CHC funding.

What you'll need to succeed
The successful applicant will be able to drive as completing in person assessments is essential. Experience in continuing health care is desirable.

What you'll get in return
In return, you will be working to make a difference in your local community at a competitive rate. The job is hybrid, working from home 4 days a week.
Registering with Hays will mean I will be your dedicated Recruitment Consultant, giving you access to our exclusive job opportunities. Once placed, you will be introduced to a Candidate Care Partner as another point of contact to support you.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Pay of £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. 

DWP. Digital with Purpose. 

Join our passionate Capability team in DWP Digital as a Talent Development Partner.

Our team develop and manage the initiatives which make sure DWP is building, buying and growing the best digital talent for the UK's biggest government department.

We work on attraction, retention and development of brilliant people from all backgrounds. Diversity is vital for us.

If you've got fresh ideas that can help DWP find and inspire the best digital talent in the UK, we want to hear from you. Click apply now.

 What skills, knowledge and experience will you need?

• Experience of working in a capability-build environment, in either apprenticeships, early talent or talent development, with significant expertise in setting up and/or running people initiatives.

• You're a great leader and you can inspire and engage others to deliver to exceptional standards.

• Great communication - you influence, persuade and engage across different forms and channels, and can present detailed and complex information clearly. 

• You can build positive relationships and manage stakeholders at all levels, from a wide range of backgrounds across a complex and/or large organisation.

• Experience of reviewing work and initiatives, and making improvements based on data, insight and feedback.  

• Able to plan effectively and set up and manage projects - you understand governance protocols, can analyse data, activity and performance against targets.

You and your role 

You'll need experience in a similar role - you will be designing and delivering impactful and inclusive talent initiatives that will shape the future of DWP Digital.

We're looking for someone with great communication skills, who knows how to build relationships that can get the job done. Our brilliant talent and capability teams work with several different Functions and Communities of Practice, and they all have different needs, and different approaches.

You will build an understanding of each area's capability needs and advise on appropriate talent solutions. This could be anything from recruiting apprentices, to running workshops, to creating clear guidance for colleagues.

We're passionate about investing in your learning and development too. We offer tailored training specific to your job role, with the opportunity to build your professional skills and acquire certifications.

Details. Wages. Perks. 

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield. whichever is most convenient for you. 

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. 

Pay: We offer competitive pay of £42,614.

Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £12,345 per year. 

Holidays: A generous leave package starting at 26 days rising to 31 days over time. 

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. 

We have a broad benefits package built around your work-life balance which includes: 

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)  

• Flexible working including flexible hours and flex-friendly policies 

• Time off volunteering and charitable giving 

• Bring your authentic self to work with 'I Can Be Me in DWP'  

• Discounts and savings on shopping, fun days out and more 

• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference 

• Sports and social activities 

• Professional development, coaching, mentoring and career progression opportunities. 

Process: 

 We know your time is valuable so our application and selection process is just two stages: 

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. 

1. Interview: a single stage interview online. 
   
   

CLICK APPLY for more information and to start your application. 

Proud member of the Disability Confident employer scheme

Hays is partnering with a local council to recruit a Devolved Retrofit Pilot Research Assistant. This role is crucial in supporting and advancing the council's Devolved Retrofit Pilot programme, ensuring its successful delivery starting April 2025.

Key Responsibilities:

• Assist in assembling and reporting on learning from retrofit delivery.
• Engage proactively with stakeholders to foster collaboration.
• Capture feedback and manage content creation and dissemination.
• Facilitate meetings and work with groups from local authorities and supply chain partners.
• Support procurement, onboarding, and scoping of research initiatives.

Ideal Candidate: The successful candidate will have experience in devolved retrofit projects and a strong ability to work collaboratively across various teams.

If you have relevant experience and are excited about contributing to this important initiative, please submit your updated CV!

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Hays Technology are working with a client to recruit a Data Migration Engineer to support their transition from M2 to Epicor. You will work closely with cross-functional teams, including IT, project management, and business stakeholders, to ensure a smooth and successful data migration.

You will:
- Define and implement data migration best practices, standards, and methodologies to ensure data integrity and accuracy
- Develop and maintain data migration documentation, including data migration plans, data mapping, and transformation rules.- Conduct data profiling and analysis to identify data quality issues and develop strategies to address them.- Have proficiency in data migration tools and technologies, such as ETL (Extract, Transform, Load) tools, data integration platforms, and data quality tools.
- Excellent understanding of data governance, data quality, and data management principles.
- Strong analytical and problem-solving skills, with the ability to identify and resolve data-related issues

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
This International Tax Group is leading in its field, as, in turn are its employees. As an incubator for talent, they have a history of accelerated progression within the Midlands team, having brought a number of people through to Partner in the last 15 years. The team is well respected within the market, having been involved in many iconic market-leading transactions over the years. They have a new opening for an International Tax Services Senior Manager/Director to take on projects and assignments to help their clients to develop and execute their international tax strategy.

Your new role
Projects will range from advising on expansion into new markets, pre-merger reorganisations and post-merger integration, business model redesign, managing the risk arising from global law change such as BEPS and optimisation of capital structure and financing. Evidently, this is an opportunity to take on a versatile role with great room for development. Additionally, this offers a great chance to develop your leadership skills further into a renowned international tax adviser working with UK / overseas MNCs, lawyers and banks.

What you'll need to succeed
As the International Tax Services Senior Manager/Director, you will be client focused and strategically and commercially aware with strong international and UK tax technical skills. Your client relationship skills, business development skills and your ability to lead and sustain effective teams will be used to the full.

What you'll get in return
You will be joining a Firm that will invest and support you in offering you the opportunities on projects and assignment to further develop you as a tax professional. In addition to market leading remuneration and benefits packages, the firm also actively support and encourage flexible working for all staff, including home working, flexible hours and fitting around family requirements. Overseas secondments are available for those who want them.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

As a Human Resources Specialist (Information Systems), you will:

• Make recommendations on how to take advantage of automated system capabilities. Assist in solving business issues and implementing organizational and procedural changes and provide advice and guidance to management officials on a variety of complex business problems as they relate to automated HR systems and reports.
• Troubleshoot HR System problems which involves direct testing and reviewing reports of sensitive employee HR data to ensure appropriate functioning and accuracy of data flow from one system to another such as the NFC payroll system.
• Determine the need to elevate system (e.g., HR Connect, ITM, webTA) issues to Treasury's HR Connect Program Office (HRCPO), ITM Program Office, Kronos, Fiscal Service ISS team, system security team/ISSO liaison, or other business partner. Collect all information needed to troubleshoot issues and monitor business partners' progress to resolve issues. Serve as a key liaison with external business partners.
• Lead and perform customer acceptance testing on behalf of all HRSD customers. Coordinate assignment of testers, communications with testers and the system owner, reporting of defects, and validation of defect fixes.