Total 27 Human Resources job vacancies in Bournemouth, Dorset, BH2 6DY

Service Desk Analyst
3-Month Contract
£15.62 Per hour Umbrella
Bournemouth

Your New Company
A large public sector client looking for a Service Desk Analyst with excellent customer service skills to join the team due to staff illness and busy period.

The Service Desk Analyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests.

General Responsibilities
* Incident management
* Daily System Checks
* Comply with all company policies and procedures, including but not limited to:
* IT Usage Policy


General Skills
* Understanding of IT operational support frameworks.
* Provide a service of excellence
* Follow process documentation and instruction to ensure the resolution of incidents and
Fulfilment of requests according to the requirements of the business
* Capture and record all information and data as directed by the IT Management System
* Carry out qualitative checks on all relevant IT systems
* Carry out general administrative tasks
* Communication of potential/current issues with all team members
* Management of workload demands within tight deadlines
* Undertake such other duties as may be delegated by the Head of IT Service Desk or others in direct line management.
* Undertake such other reasonable duties, commensurate with the job holder's experience and qualifications, as may be required for the smooth operation of the business


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

A large public sector organisation, based in Bournemouth, are looking to recruit an IT Desktop Support Team Lead to help oversee the junior members in the IT team. This is a permanent role, fully on-site based in Bournemouth.
Your new roleAs the IT Desktop Support Team Lead, you will be ensuring that the IT support functions professionally and provides quality service that meets the needs of the organisation.
Daily responsibilities would include supporting the overall infrastructure, being the acting lead to the 7 junior members in the team to support existing hardware and software.
Overall, the IT Desktop Support Team Lead position requires an individual with a friendly personality and ability to communicate effectively across teams would be an asset.
What you'll need to succeed

• Support undeployed applications
• Building PC's
• Packaging applications
• Microsoft System Centre Configuration Manager
• IT Service Desk experience
• Ability to work in a fast-paced environment
• Strong communication and interpersonal skills
• Resilience
• Ability to prioritise and manage
• Develop, implement, monitor and maintain standards, processes and procedures

What you'll get in return

• Salary up to £36,000
• Development opportunities with salary increases
• Access to Discount Schemes at multiple retailers
• Enrolment into the NEST Pension Scheme

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call/email Sophia Redpath now. Email: this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Shop Manager - Margaret Green Animal Rescue
Location: Wimborne, Dorset
Salary: £25,292 per annum
Type: Permanent, Full-Time (40 hours per week, Monday-Saturday)

Passionate about animals and retail? This role is perfect for you!

Do you love being part of a thriving charity retail community and have a creative flair for presenting pre-loved treasures?

Margaret Green Animal Rescue is seeking a dynamic Shop Manager for our beautiful Wimborne store, where you'll help raise vital funds for rescue animals while delivering an exceptional shopping experience.

Why Join Us?

At the heart of our boutique-style shops, we strive to stand out with themed displays, great stock quality, and a welcoming atmosphere for customers and their furry friends. Our stores are not just places to shop-they're hubs of creativity, community, and compassion.

Your Role

As Shop Manager, you'll:

• Lead operations: Achieve sales targets, manage budgets, and maintain stock quality and rotation.
• Teamwork: Recruit, train, and inspire a team of volunteers.
• Creative merchandising: Design themed window displays and oversee seasonal layout changes.
• Community engagement: Build relationships to encourage high-quality donations.
• Support fundraising: Collaborate on promotions and in-store events to enhance visibility for our mission.

What We're Looking For

• Retail expertise: Proven experience managing retail environments; charity experience is a bonus.
• Team leader: Strong skills in team building and volunteer management.
• Animal lover: A passion for animal welfare is essential.
• Hands-on approach: You're not afraid to get involved, from lifting stock to creating engaging displays.

Perks of the Job

• Join a mission-focused charity dedicated to animal welfare.
• Work in a vibrant, dog-friendly environment.
• Free parking near the shop.

Apply now to make a difference!

Help us continue to raise funds and awareness for rescue animals while bringing joy to our community through our Wimborne shop.

By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.

To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:

Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.

What's involved with this role:

Temporary Governance Officer/Admin – Human Resources



Job Ref: Bournemouth 5258450

Pay Rate: £15.18 per hour PAYE

Hours per week: 37 Monday – Friday, normal working hours

Role Length: This opening assignment is for 3 months

City: Bournemouth, Dorset

As a point of contact for the People and Culture team you will support with managing, Freedom of Information requests, sharing and disclosure of personal information requests and data breach recording.

Key Responsibilities:

Manage the process for Subject Access Requests by circulating to the appropriate manager, collating and redacting information to comply with Data Protection Act.
Manage and circulate requests for information to the appropriate colleagues, collating responses and supplying information to the requestors, ensuring compliance with the GDPR, Freedom of Information Act and adhering to strict legislative timescales.
Provide subject matter expertise and guidance on information governance including, corporate policies and complex legislation.
Use initiative and analytical skills to apply existing methods and techniques with a range of different customers. Communicate and ensure understanding of required outcomes to comply with the Corporate Information Governance framework.
Create, recommend and implement new, more effective and efficient ways of working, identifying improvements in working practices and sharing best practice.
Support and lead the development of a records management process. Maintaining retention and disposal criteria, identifying areas for review and implementing changes, arranging task and finish groups, be the champion/super user for working groups, audit compliance with clear desk policies.
Undertake investigations and report on internal data protection breaches. Provide managers with the correct documentation and support to investigate within the deadlines required.
Undertake such other duties as may be required from time to time commensurate with the level of the post.

Qualifications:

HR entry level qualification or equivalent experience



Skills & Experience:

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Knowledge of GDPR, practices, and legislation.
Experience in managing Subject access requests.
Proficiency in MS Office, HR information systems and advance use of Excel.
Excellent communication, interpersonal, and presentation skills.
Strong analytical, problem-solving, and decision-making skills.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.











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Job Ref: Bournemouth 5258450


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Holt Engineering are currently recruiting for Despatch Operative to join a friendly and welcoming company in Ferndown.

The salary for this role will be paying up to £25,350pa DOE. The role is working Monday to Thursday on a day shift.

This role will be working alongside a highly skilled and organised warehouse team within a friendly family run business. Your main role will be to ensure despatch targets are met and recorded efficiently, picking and packing, pallet wrapping, recording of inventory and material handling.

The duties for this Despatch Operative role are:

- Operation for the Forklift
- Goods outward inspection
- Picking of goods
- Packing of goods
- Pallet wrapping
- Recording of goods using systems
- Loading and unloading tasks
- Manual handling

The successful candidate for this Despatch Operative will have:

- Current Forklift licence is ESSENTIAL
- Experience within despatch
- Experience within general warehousing
- Must be able to work quickly and independently
- Experience in picking
- Experience in recording of stock

This company has some excellent benefits for the successful Despatch Operative , please see some of them below:

- 4 day working week
- Overtime available
- Snacks provided
- On site parking

If you have the desired experience and this role is of interest, please apply with your up to date CV and Aisha will call you.

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BOURNEMOUTH - £11.44PH - START ASAP - GENERAL ASSEMBLER

Are you an experienced Mechanical Assembler looking for a new challenge? Are you looking to join a company that offers a great working environment? Then this is the job for you!

The hours for this role are Monday to Friday 7am to 4pm and early finish on a Friday.

What this company can offer you as a Mechanical Assembler

- A friendly and supportive environment
- Day shift & No weekend work
- Overtime at a higher rate
- Large catalogue of products so lots of variety
- The opportunity to learn and grow

The Mechanical Assembler duties will include:

- Following drawings/ diagrams
- Using hand and power tools
- Electircal Assembly
- Mechanical assembly of externals

As a Mechanical Assembler you will need to:

- Have previous experience with
- Use tools regularly
- Able to work to targets and deadlines
- Be able to follow instructions
- Have fantastic attention to detail
- Have an excellent attitude towards work
- Are punctual & can show commitment to the company

If you're interested in this role as a Mechanical Assembler- APPLY NOW and Chelsea will call you!

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK As part of the recruitment process, you will be asked to provide documented evidence of eligibility please make sure you have this updated.

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Warehouse Operative

Job Location: Poole, Dorset
Job Type: Permanent
Salary: £25,500 - £28,500 per annum
Hours: 42.5 hours per week, Monday – Friday 7.30am – 4.30pm
Holidays: 22 days + 8 Bank holidays

We are currently recruiting for a Warehouse Operative on a Permanent basis, based in Poole.

Within this role, you will be responsible for looking after the warehouse stock, issuing stock to the tradespeople and undertaking stock checks / audits.

For this role we are looking for you to have;

• Previous experience working in a fast-paced environment.
• Previous experience as a warehouse operative
• Experience of using PCs with the ability to update with stock checks, book in / out of goods and maintain traceability of stock

Your duties will include;

• Keeping accurate records of warehouse stock.
• Conducting regular stock checks and audits.
• Issuing stock to tradespeople's and ensuring their vans are fully stocked
• Implementing and maintaining efficient storage solutions
• Undertaking stock checks / audits
• Using PC to book in/out of stock and maintain accurate records

For more information, please apply with a full CV and covering letter by email to jobs@rrm.uk.com or call our Recruitment Team on 01202 686000.

Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so if you do not hear from us within 3 days, please assume that your application at this stage has not been successful. As new positions arise, we will review any applications already made to us and may contact you about other suitable roles.

Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender.

By completing our application process, you are authorising us as a Recruitment Agency to contact you in connection with your application by email and / or telephone & SMS under GDPR Article 6(1) (a) and you are also consenting to receiving information via the same means in relation to Resource Recruitment providing you with work finding services. Our Privacy Policy can be viewed on our website under the Privacy Policy tab on our website. Should you wish, you may opt out at any time.

• Job Tittle: Customer Service Advisor
• Location: Bournemouth
• Salary/Hourly Rate: £24,000
• Job Type: Permanent
• Working hours/days: Monday to Friday 9am-5:30pm

HR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international company with multiple offices. The client are looking for an enthusiastic and energetic character to join their financial services company based in Bournemouth as a Customer Service Representative.

The ideal candidate will be able to demonstrate inbound customer service experience.

You will be responsible for responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations.

General Duties of Customer Service Advisor:

• Responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations.
• Prioritise queries and correspond with other departments when necessary to determine the root cause.
• Type and administer correspondence to clients / investors meeting deadlines.
• Ensure quality and accuracy in all correspondence with customers and investors.

General Requirements of Customer Service Representative:

• Demonstrate inbound customer service experience, ideally gained from the financial services industry, however this isn't essential.
• Other customer service experience can include any complaint handling, inbound processing and/or banking roles.
• Strong independent and team worker.

If you are interested in the Customer Service Representative role based in Bournemouth, hit the 'apply now!' button for an immediate interview!

Quality Technician Wanted!
Up to £38,000 per annum
Days

Are you passionate about ensuring the quality and reliability of products? Are you constantly seeking ways to improve processes and drive continuous improvement? We are looking for a talented Quality Technician to join our team in Weymouth and work primarily with our manufacturing department. As a Quality Technician, you will play a critical role in maintaining the high standards of our products and driving the success of our company.

Responsibilities:

- Collaborate with engineering teams to identify areas for improvement and work together to enhance product performance
- Conduct thorough inspections and quality checks to ensure products meet specifications and customer requirements
- Identify and address any quality issues that may arise during the manufacturing process
- Provide technical support to production teams to ensure quality standards are met
- Conduct risk assessments to identify potential issues and implement preventative measures
- Develop and implement quality control measures to continuously improve product quality
- Review and analyse quality data to identify trends and implement corrective actions
- Document and maintain accurate records of quality inspections and findings

Requirements:

- Strong understanding of quality control principles and techniques
- Experience with measurement tools and equipment
- Excellent attention to detail and ability to identify and troubleshoot quality issues
- Strong communication skills and ability to work effectively within a team
- Proficient in Microsoft Office and experience with quality control software preferred
- Knowledge of risk assessment and quality management systems

Perks & Benefits:

- Competitive salary and benefits package
- Opportunities for career advancement and professional development
- Work with state-of-the-art equipment and technology
- Collaborative and inclusive work environment
- Convenient location in beautiful Weymouth, close to public transportation and local amenities

I you would like to find out more please APPLY!

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

Your new company

Join a dynamic and innovative leader in the cycling and powersports sector, known for their innovative products and global partnerships with top teams and athletes. They are seeking a skilled Digital Marketing & CRM Manager to drive their digital strategy and enhance customer engagement.

Your new role

As the Digital Marketing & CRM Manager, you will oversee digital marketing initiatives across multiple platforms, manage CRM strategies, and collaborate with cross-functional teams to optimise customer acquisition and retention.

What you'll need to succeed

• Extensive experience in digital marketing and CRM strategies
• Proven track record in managing performance, marketing and SEO
• Strong analytical skills with a focus on data-driven decision-making
• Excellent communication and leadership abilities
• Experience with tools such as Shopify and email marketing platforms

What you'll get in return

• Competitive salary and benefits package
• Flexible hybrid working arrangements
• 33 days of holiday, including bank holidays
• Early finish on Fridays
• Cycle to Work Scheme and other employee perks
• A vibrant and supportive work environment

What you need to do now

Ready to take the next step in your career? Click 'apply now' to submit your CV or get in touch for more details.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
This business will see you join anationwide housing and property company. They are one of the UK's leadingnon-profit housing associations with strong portfolios and pipelines ofambitious projects.
Your new role
As a the Assistant Accountant, you will be responsible for assisting with the preparation ofmonthly management accounts, budgeting, forecasting, and providing financialanalysis to support strategic decision-making. You will work closely withthe Finance Partners to ensure financial practices are in line with regulatory standards.

What you'll needto succeed
To succeed in this role, you will be a part-qualifiedaccountant with strong management accounts experience ideally gained fromworking within the not-for-profit / housing sector and have a commercialmindset with experience of working with stakeholders, reporting, andpreparation of budgets.

What you'll get inreturn
You will join a fantastic business that isforward-thinking, innovative, and cares about their team. A salary between£36,000 to £38,000 dependent on your experience level. Access to theirexcellent benefits s, and hybrid working model.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Full Stack Web Developer / React Developer
Christchurch, Dorset (3 days in office per week)
£50000 - £60000

Please note my client cannot offer VISA sponsorship for this position. You will likely need your own transport for this role unless living close to Christchurch.

Your new company
This leading digital business, established for over 30 years and winner of multiple awards is seeking a Front End leaning Full Stack Developer to join their team based on the coastline of Dorset. As stated above the role can be worked hybrid with 3 days in the office per week, they work Mondays and Fridays at home.

Your new role
There is a real focus here on the human element of digital and curating unique experiences for the end user. The business is trusted to manage complete campaigns for some of the biggest global manufacturers of products and have had their best years emerging positively from Covid.
Speaking to the Digital Director they are shifting their way of working from an agency to a product service business. Part of your role will be the ongoing development of their first core product and taking this to market.

One of the key attractions to working here is the variety of work available. It's a small team alongside 2 other Devs which allows great influence and responsibility. They've built machine learning algorithms, animated SASS projects and end to end builds for international brands. Here it's not a cookie cutter approach with technologies to churn out sites, instead they select the right tools that compliment the job best.

You'll relish time in the office as it's completely bespoke premises in a unique setting, and they've retained an excellent family feel to the company. This is a genuine opportunity to progress your career.

What you'll need to succeed
The role is Front End leaning and that is the core experience we need, you must have 4+ years commercial experience building applications with TypeScript/React and the surrounding ecosystem. You'll also have worked with Babel, Vite and NPM.

It's a LAMP stack environment so the Back End is PHP based using Laravel Framework. The perfect candidate will have both PHP and Laravel, but they are comfortable speaking to people moving across from a different back end tech such as Node.js or Python.

We'd ideally like someone confident working with API's and in an Azure cloud environment.

In this role you'll be expected to use initiative to complete elements of the roadmap so there's creative license here, you'll also speak directly to Marketeers about projects and solve problems on the go so it's very real-time/dynamic. Those used to working with a tight structured approach in a larger corporate may not suit.

What you'll get in return
You'll have flexible working around core hours, an excellent holiday allowance at 28 days + bank holidays (rising to 30 days after service), free parking, and a commitment to fund professional improvement / qualifications. On top of this they provide barista coffees, fresh fruit and breakfasts daily and keep the beer fridge well stocked as social is important to them as a business.

What you need to do now
To find out more and to be considered for this position please apply directly, or contact Max Wilcock, Business Director on 0333 0105724.

At Hays Technology, we are shaping the future of recruitment. The rapid adoption of cloud, which is making customer interfaces more engaging and creating a seamless engagement with businesses, means that from the foundation of your organisation up, software developers are critical to success. As the competition for talent grows, we're ready and waiting to help developers really make an impact on organisations, so talk to us today. We are Hays Technology.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new role

Job Title: SEN Teaching Assistant
Location:Broad Spectrum SEN School, Rugby
Working Hours:08:30am - 03:30pm
Rate of Pay:£12.82 - £14.00 per hour (dependent on experience and qualifications)
Job Type:Daily Supply and Long-Term Roles Available

About Us:
Broad Spectrum SEN School is dedicated to providing exceptional education and support to children with additional needs. We are looking for passionate and experienced SEN Teaching Assistants to join our team and make a positive impact on our students' lives.

Key Responsibilities:

• Provide support to children with additional needs in a classroom setting.
• Assist with the implementation of Individual Education Plans (IEPs).
• Work closely with teachers and other staff to create a supportive learning environment.
• Help manage classroom behavior and ensure a safe and inclusive environment for all students.
• Support students with personal care needs, if required.

Requirements:

• Minimum of 2 years' experience supporting children with additional needs.
• Relevant qualifications in education or childcare.
• Excellent communication and interpersonal skills.
• Ability to work effectively as part of a team.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Registered Nurse (RGN/RMN)

Location: Weymouth, Dorset

Pay: £22.50 per hour

Type: Permanent, Night Shifts

About the Role
Minerva Recruitment is currently hiring a Registered Nurse to join the care team at a well-established nursing home in Weymouth. In this role, you’ll be responsible for providing high-quality nursing care in collaboration with other healthcare professionals, ensuring residents' needs are met with dignity and promoting their independence.

Key Responsibilities
• Delivering safe, effective, and respectful care
• Assisting in day-to-day care and activities within the nursing home
• Reporting to the Home Manager/Deputy Manager/Clinical Lead

Requirements
• Prior experience as a Registered Nurse
• NMC registered with relevant post-registration experience
• Strong communication skills and nursing knowledge

Benefits
• Full induction and ongoing training
• Career progression opportunities
• Employee Assistance Program
• Blue Light Card Scheme with reimbursement for enrolment
• DBS check and uniform costs covered
• Enhanced pay on bank holidays
• Paid breaks
• Annual NMC PIN renewal covered

For more information, please contact Emma at Minerva Recruitment:
Telephone: 01206 584170 option 2.

Residential - Permanent, Full Time (37.5hrs)

Nightingale Court is an attractive development consisting of 42 self-contained leasehold properties. It is a private development for the over 55’s and is managed by a resident Scheme Coordinator who lives on site.

That’s where you come in.

We’re now seeking a Residential Scheme Coordinator to assist the Delivery Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment.

You will carry out well-being checks and respond to emerging changes in circumstances, identify and manage risk including safeguarding taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk. You will engage with older people and their families and support them to identify issues that are important to them and how they would like to progress them. Developing relationships with partner agencies that provide well-being opportunities, you will support customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers such as improved well-being, reduction in loneliness and dementia awareness.

You will routinely carry out health & safety, fire safety and warden call system checks ensuring both compliance and achievement of consistently high service standards, and identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken and controls are in place to manage the risk.

The ideal candidate will:

Experience of working in a housing environment or recent demonstrable experience of frontline customer service.
Good general IT skills including Microsoft Office applications and a willingness and aptitude to learn our in-house systems.
Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured.
A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services.
Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies etc.
Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines.
Delivers excellent customer service, including response and resolution of customer feedback and complaints with support from managers as required.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association’s Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.