Total 36 job vacancies by Accenture Pte Ltd

Responsibilities

1.Salesforce Marketing Cloud, Interaction Studio, Data Cloud and Service Cloud Development

• Custom Development: Leverage extensive engineering experience to develop and maintain custom solutions within Salesforce Service Cloud and Marketing Cloud, ensuring seamless functionality and optimization.
• Feature Implementation: Use Salesforce tools (e.g., Journey Builder, Email Studio, Automation Studio, Interaction Studio, Datorama, Einstien, ) to design customer journeys, hyper-personalized experiences with automated workflows and data intelligence
• Service Cloud Integration: Facilitate the integration of Marketing Cloud with Service Cloud, allowing customer data to flow smoothly between platforms and ensuring a unified view of the customer experience.

2. Advanced Coding and Customization

• Lightning Web Components: Create responsive, user-friendly UI components using Lightning Web Components to enhance user interfaces and improve functionality across platforms and use data from backend to integrate apps.
• AMPscript and SQL for Marketing Cloud: Use advance AMPscript to personalize communications and SQL for querying data within Marketing Cloud, optimizing for audience targeting and report generation.

3. CI/CD and Best Practice Implementation

• Code Reviews and Best Practices: Conduct code reviews and apply Salesforce best practices, optimizing performance, reliability, and scalability.
• Exprience of handling complex platform teams that previously worked on CI CD tools and processes.

4. System Architecture and Technical Project Leadership

• System Design and Architecture: Design scalable system architectures that align with business requirements, integrating various Salesforce components and third-party systems where needed.
• Mentoring and Team Development: Mentor junior engineers, helping them develop skills in Salesforce development, integration practices, and project management.

5. Collaboration and Communication

• Cross-Functional Collaboration: Collaborate with cross-functional teams, including marketing, sales, and customer support, to align development efforts with organizational objectives.
• Stakeholder Engagement: Communicate effectively with stakeholders to gather requirements, provide updates, and ensure project alignment with business goals.
• Vendor Management: Work closely with vendor teams to ensure resolution of platform issues and implementation of features within platform
• This combination of technical and leadership activities supports the development and integration of custom Salesforce solutions, emphasizing collaboration, best practices, and mentorship to drive team success.

Requirements

• Relevant degree - Technical degree related to Computing, Engineering, or Math
• 6+ years of exprience working with Salesforce Marketing Cloud, Interaction Studio, Data Cloud and Service Cloud Development working with major accounts or clients.
• 4+ years of Continuous Integration/Continuous Deployment (CI/CD): Implement CI/CD processes within the Salesforce environment, setting up automation for testing, validation, and deployment.
• 4+ years of exprience of designing architecture and strategy for atleast 5 or more clients.
• Project Leadership: Lead technical projects, including gathering requirements, consulting on technical strategy, designing solutions, managing timelines, and tracking deliverables.
• Have working knowledge of handling data privacy with PII
• Working experience of handling multiple vendors and having worked with major clients with data size more than 1M contacts.
• Experience setting up Salesforce Environment
• Technical, Funcational and business analysis experience to be able to talk to clients on requirements, consult on best practices and develop required features on the platform.
• Exprience of building custom code modules and custom dashboards for clients like retail, social media tha handle real time data.

It will be an added advantage if you have the following Salesforce certifications:

• Salesforce Email Specialist
• Salesforce Administrator
• Salesforce marketing Associate
• Salesforce Copado DevOps
• Salesforce AI Associate

Key Responsibilities:

• Customer Needs & Service Delivery: Identify customer needs and oversee service delivery within the business context, ensuring alignment with customer expectations.
• Team Leadership & Conflict Management: Lead the service delivery team, manage conflict, and ensure efficient execution of processes and tasks.
• Financial Management: Oversee key finances and accurately forecast service-related costs and resource requirements.
• System Knowledge & Troubleshooting: Maintain a comprehensive understanding of end-to-end systems to effectively troubleshoot issues and address change requests.
• Incident Management: Take ownership of critical incidents, coordinate with resolution parties, and facilitate clear communication between stakeholders for post-incident analysis and improvements.
• Performance Reporting: Provide accurate, timely reports on service delivery performance to senior management.
• Process Analysis & Optimization: Analyze both client and internal processes, and implement strategies to optimize service delivery efficiency.
• Team Development: Build and manage a team of maintenance service engineers, ensuring they meet customer expectations and maintain a high level of competency.
• SLA Management: Plan, manage, and monitor the maintenance team's response times, ensuring compliance with Service Level Agreements (SLAs).
• Contract Management: Ensure clarity on contractual obligations, monitor contract validity, and manage contract renewals with clients.
• Financial KPIs: Consistently meet or exceed financial Key Performance Indicators (KPIs) for the service team.

Technical Skills:

• ITIL: Strong understanding and application of ITIL practices for service management.
• Full Stack Development: Knowledge of full-stack development processes and technologies.
• Minimum 8 years experience in industry
• Bachelor Degree

Key Responsibilities:

• Customer Needs & Service Delivery: Identify customer needs and oversee service delivery within the business context, ensuring alignment with customer expectations.
• Team Leadership & Conflict Management: Lead the service delivery team, manage conflict, and ensure efficient execution of processes and tasks.
• Financial Management: Oversee key finances and accurately forecast service-related costs and resource requirements.
• System Knowledge & Troubleshooting: Maintain a comprehensive understanding of end-to-end systems to effectively troubleshoot issues and address change requests.
• Incident Management: Take ownership of critical incidents, coordinate with resolution parties, and facilitate clear communication between stakeholders for post-incident analysis and improvements.
• Performance Reporting: Provide accurate, timely reports on service delivery performance to senior management.
• Process Analysis & Optimization: Analyze both client and internal processes, and implement strategies to optimize service delivery efficiency.
• Team Development: Build and manage a team of maintenance service engineers, ensuring they meet customer expectations and maintain a high level of competency.
• SLA Management: Plan, manage, and monitor the maintenance team's response times, ensuring compliance with Service Level Agreements (SLAs).
• Contract Management: Ensure clarity on contractual obligations, monitor contract validity, and manage contract renewals with clients.
• Financial KPIs: Consistently meet or exceed financial Key Performance Indicators (KPIs) for the service team.

Technical Skills:

• ITIL: Strong understanding and application of ITIL practices for service management.
• Full Stack Development: Knowledge of full-stack development processes and technologies.
• Minimum 8 years experience in industry
• Bachelor Degree

Description:

• Design and develop Pega BPM (Business Process Management) applications.
• Collaborate with functional and technical leads to fully understand assigned tasks.
• Implement new features with high quality, ensuring adequate testing coverage.
• Design class structures, application frameworks, and data models.
• Integrate business databases, legacy systems, and web services.
• Troubleshoot and resolve application issues, coding bugs, and performance bottlenecks.
• Integrate technical and application components to align with business requirements.
• Design, code, and test program modules according to design specifications.
• Showcase and review new changes with team members.
• Actively collaborate with other developers and product owners to address challenges.
• Provide guidance, peer reviews, and coaching to fellow team members.
• Conduct feasibility studies and impact analysis for new features.
• Proactively contribute innovative ideas for improvements.
• Evaluate, select, and recommend the best solutions for technical spike cards.
• Support the production environment and address escalated issues as needed.
• Implement Pega best practices and coding standards to ensure application maintainability and scalability.
• Continuously enhance skills and knowledge of the Pega platform and other relevant technologies.

Requirements

• Bachelor’s degree in Computer Science, IT, or a related field, with a minimum of 3 years of experience.
• Hands-on experience with the Pega systems framework and strong knowledge of full lifecycle Pega implementations (Pega 8.x).
• Proven expertise in various Pega rules components, including Case Management, Job Schedulers, Queue Processors, Listeners, DX API, UI, Activities and Flows, Declaratives, Decision, Validation, Reports, and Correspondences.
• Skilled in log analysis and performance tuning.
• Proficient in using tools like Clipboard, Tracer, PLA, Alerts, and AES.
• Demonstrates responsibility, with excellent organizational, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities, capable of thriving in an unstructured, fast-paced environment, with attention to detail and critical thinking.
• Familiarity with the Scrum Agile methodology and experience with projects delivered using Scrum.
• Certified as a Pega System Architect (8.x); Pega Senior System Architect (8.x) certification is preferred.

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Description

As an Application Developer Build Lead, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will be expected to be a subject matter expert (SME), collaborate and manage the team to perform, and be responsible for team decisions. Additionally, you will engage with multiple teams and contribute to key decisions, as well as provide solutions to problems for your immediate team and across multiple teams. Advanced proficiency in Build Management is required. Advanced proficiency in Design & Build Enablement, Configuration & Release Management, and other skills are recommended.

• Develop innovative solutions to meet business process and application requirements
• Collaborate with team members to design and build applications
• Configure applications to ensure they meet the required specifications
• Provide technical expertise and guidance to the team
• Stay updated with the latest industry trends and technologies to continuously improve application development

Requirements

• Possessing ICT Assessment Certification for Software Developer by GovTech and NUS-ISS will be an advantage
• Experienced with on-job training and hands-on of geographic information systems (GIS) / geospatial data development and integration will be an advantage

Top 3 Core skills

1. Build management

2. Application development

3. Client management

Skills which are good to have

1. Functional business analysis

2. Business process reengineering

Application Analysts will serve, with Process Analysts, as part of the primary support team for their designated application. They will take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.

Responsibilities:

• Acting as the primary support contact for the application's end-users, after initial triage by help desk staff
• Identifying issues that arise in their application area as well as issues that impact other application teams and working to resolve them
• Guiding workflow design, completing advanced build and testing of the system
• Identifying and implementing requested changes to the system configuration and cross-application master data files
• Maintaining regular communication with Epic representatives, including participating in weekly project team meetings
• Working with Epic representatives, your organization's business community, Process Analysts and end users to ensure the system meets the organization's business needs in regard to the project deliverables and timeline
• Developing an understanding of operational and clinical needs to set the direction for the organization's workflows by attending discussion sessions
• Troubleshooting advanced problems and questions
• Reviewing the status of projects and issues on an ongoing basis with leadership
• Holding weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones
• Listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
• Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Relationship building to gain trust and establish effective relationships with Epic counterparts and stakeholders
• Any relevant task as assigned in relevance to the project

Requirements

• Bachelor's degree in Information Technology or a related field.
• Epic certification in Inpatient ClinDoc, Cogito, Stork
• Adaptability/flexibility with respect to changing end-user business needs
• Critical thinking and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
• Dependability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
• Initiative to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Interpersonal skills, particularly within the user group with which they will work to facilitate decisions and find solutions even amidst disagreeing stakeholders
• The ability to communicate information clearly and concisely with project leadership and subject matter experts
• Resilience to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
• Willingness to learn new software and systems

Application Analysts will serve, with Process Analysts, as part of the primary support team for their designated application. They will take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.

Responsibilities:

• Acting as the primary support contact for the application's end-users, after initial triage by help desk staff
• Identifying issues that arise in their application area as well as issues that impact other application teams and working to resolve them
• Guiding workflow design, completing advanced build and testing of the system
• Identifying and implementing requested changes to the system configuration and cross-application master data files
• Maintaining regular communication with Epic representatives, including participating in weekly project team meetings
• Working with Epic representatives, your organization's business community, Process Analysts and end users to ensure the system meets the organization's business needs in regard to the project deliverables and timeline
• Developing an understanding of operational and clinical needs to set the direction for the organization's workflows by attending discussion sessions
• Troubleshooting advanced problems and questions
• Reviewing the status of projects and issues on an ongoing basis with leadership
• Holding weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones
• Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Relationship building to gain trust and establish effective relationships with Epic counterparts and stakeholders
• Listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
• Any relevant task as assigned in relevance to the project

Requirements

• Bachelor's degree in Information Technology or a related field.
• Epic certification in Grand Central, Prelude, Cadence, Referral & Authorization, HIM, EpicCare Ambulatory, MyChart, Order Transmittal, Bridges and Security
• Adaptability/flexibility with respect to changing end-user business needs
• Critical thinking and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
• Dependability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
• Initiative to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Interpersonal skills, particularly within the user group with which they will work to facilitate decisions and find solutions even amidst disagreeing stakeholders
• The ability to communicate information clearly and concisely with project leadership and subject matter experts
• Willingness to learn new software and systems
• Resilience to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

We are seeking an experienced Salesforce Architect specializing in Experience Cloud, Service Cloud, and Field Service. This role involves designing and implementing scalable Salesforce solutions, leading technical architecture discussions, and ensuring best practices in development. The ideal candidate will possess deep knowledge of Salesforce platform capabilities, specifically in customer engagement, service operations, and field service management.

Key Responsibilities:

• Lead Salesforce architecture design across Experience Cloud & Service Cloud.
• Develop scalable solutions that align with business needs.
• Collaborate with stakeholders to translate requirements into technical solutions.
• Guide development teams on best practices, data models, and integrations.
• Ensure successful delivery of projects, including system customization, automation, and customer service enhancements.

Requirements:

• Certified Salesforce Data Architect, Certified Salesforce Application Architect
• Masters in Computer Science or similar
• Proven experience as a Salesforce Architect, with a focus on Experience Cloud, Service Cloud, and Field Service.
• Deep understanding of Salesforce platform, workflows, security models, and APIs.
• Experience with Salesforce Lightning, Apex, and Visualforce development.
• Strong knowledge of customer experience management, service operations, and field service optimization.
• Salesforce certifications (e.g., Salesforce Certified Application Architect, Service Cloud Consultant, Field Service Lightning) preferred.
• Strategic thinking with the ability to translate business objectives into technical architecture.
• Expertise in customer engagement platforms and service process automation.
• Excellent communication and leadership skills.

Top 3 Core skills:

• Salesforce Architect
• Service Cloud Experienced developer
• Experience Cloud Experienced developer

Skills which are good to have / optional:

• Field Service Lighting Experience
• Marketing Cloud experience
• Experienced with technical integration

Top 3 Core skills

1. Microsoft Front End Development (FED) Angular

2. Multiplatform Front End Development Angular

3. Advance Front End Development NodeJs

Responsibilities:

• Assist the Solution Owner in creating the Quality Control Plans
• Establish Continuous Integration environment that includes configuration management automated testing and automated solution builds
• Work with the Technical Architect to define and maintain the Solution Architecture and Interface descriptions
• Define functional scenarios for the solution
• Design solution components
• Create test cases for the solution
• Write the code for the solution
• Configure build and test the solution
• Fix any defects discovered in testing
• Participate in peer reviews ensuring that the solution architecture design code and related work products satisfy the requirements
• Validate the solution with the stakeholders to ensure that the solution satisfies the requirements

Top 3 Core skills

1. SAP Ariba – Supplier Lifecycle Management

2. SAP Ariba – Supplier Onboarding and enablement

3. SAP Ariba – Supplier Data migration

Skills which are good to have / optional

1. SAP Ariba – Strategic Sourcing Suite

2. SAP CIG/CPI configuration

3. S/4HANA Business Partner

Detailed Job Description

• Lead functional consultant for the Supplier Management workstream
• Engaging clients to understand and validate business requirements, proposing solutions and preparing Design documentation
• Hands-on configuration and testing for all Ariba-SLP components and supporting master data
• Preparation of design deliverables and training materials
• Post Go-Live support for end-users"

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Job Descriptions:

• You will be joining our team as a Software Sales Director expert, responsible for making a significant impact on our sales efforts.
• As a subject matter expert with deep knowledge and experience, you will have the opportunity to influence and advise our team on key decisions.
• Your role will involve engaging with multiple teams and contributing to important decisions.
• You will be expected to provide innovative solutions to problems that apply across multiple teams.
• Sell software products including licenses, maintenance, solutions, and services
• Exceed key business measurements within specified sales territory
• Meet and exceed sales targets for targeted accounts

Job Qualifications:

• Master proficiency in Sales Closing
• A minimum of 8 years of experience in relevant related skills
• Bachelor s Degree in a relevant field
• Expert proficiency in Business Requirements Analysis
• Expert proficiency in Organizational Strategy
• Expert proficiency in Software as a Service SaaS

• Functional Architect for Telco CPQ, Order Management and Billing Transformation project.
• Play a SME role and provide guidance to Business Analysts on the project.
• Responsible to analyse and design business processes to improve efficiency and productivity.
• Work closely with stakeholders to gather requirements and translate them into functional specifications.
• Identify areas for process improvement and recommend solutions
• Develop and maintain project plans and timelines.
• Communicate project status and updates to stakeholders.

Requirements:

• Min. 7 years of experience in the related fields below:- Salesforce and Cloudsense projects
• Experience with CPQ, CRM, Order Management and Billing Management processes for Telecommunication industry
• Strong Project Management and communication skills
• Testing experience

Industry X: MES Application Expert

The role is to support in all phases of the software development project life cycle, includes customer engagement, requirement gathering, planning and analysis, design, develop code, test business software applications, project implementation and maintenance.

Responsibilities:

• Assist in engaging client to understand business requirement involving design thinking approach
• Assist in defining requirements and designing applications to meet business process and application requirements.
• Assist in defining and reviewing requirements and use cases for the application.
• Assist in estimating efforts and prepare quotation based on client requirements
• Design the application to meet the business process design and application requirements.
• Configure, build, and test the application or technical architecture components.
• Participate in transitioning the designs to the developers, code reviews and transitions of the application or technical architecture components to the testers.
• Fix any defects and performance problems discovered during testing
• Create technical and functional/end-user operational documentation for the software or system
• Attend training as required to upskill and maintain currency of expertise.
  

Job Qualifications

• Graduate of bachelor’s degree in information technology, Computer Science, or other relevant IT programs / courses.
• Min. 3 years' of experience in designing, developing, deploying MES systems (PAS-X, Siemens, etc)
  Life Sciences Background preferred
• Software development experience in software design, architecture, development, integration, testing & support
• Willingness to work in vibrant consulting environment
• Able to communicate (verbal and written) and interacts effectively with client
  

Critical Success Factors

Mandatory

Prior hands-on experience in 1 or more of the following:

• React/React.js and associated stack, e.g. Redux, Jest, Enzyme;
• Java, Spring Boot
• TypeScript
• Node.js and npm; Node backend libraries and frameworks such as Koa, Express.js, Socket.io;

Good to have but not a must

• JavaScript
• MongolDB
• HTML, CSS
• Cloud platforms (such as AWS, Azure, GCP, serverless);
• SG Govt cloud environments (e.g. GPC, GCC);
• Kubernetes
• Microservices

Responsibilities include but are not limited to:

• Coordinate with the Project Team in understanding client requirements and how they translate in application features
• Collaborate with the Team to set specifications for new applications Perform troubleshooting and debugging of applications when required
• Evaluate existing applications to reprogram, update and add new features Work with business process owners/SMEs to assess capabilities and identify high-level user requirements
• Work with project managers, architects and SMEs to define metrics and performance goals for the process.
• Participate in transitioning the requirements and use cases.

All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

The Organization

Accenture is an Irish-domiciled multinational professional services company that provides services in:

1) Technology

2) Strategy & Consulting

3) Interactive

4) Operations

As a Fortune Global 500 company, it has been incorporated in Dublin, Ireland since September 1, 2009.

With more than 500,000 employees worldwide—in 200 cities across 51 countries—Accenture also operates more than 100 “innovation hubs,” developing solutions for cloud, finance, and other industries.

The Pillar

Accenture Technology combines business and industry insights with innovative technology services to transform your business. Join one of the world’s largest independent providers of technology services to grow your expertise and help clients worldwide to innovate at scale and transform their businesses. Help change how the world works and lives

through technology innovation.

The Groups

Accenture Cloud First / Cloud Infrastructure & Engineering (CIE) is a new multi-service group of 70,000 cloud professionals that brings together the full power and breadth of Accenture’s industry and technology capabilities, ecosystem partnerships, and deep commitment to learning and upskilling clients’ employees and to responsible business, with the singular focus of enabling organizations to move to the cloud with greater speed and achieve greater value for all their stakeholders at this critical time. Specifically, this new group integrates the company’s wide-ranging cloud expertise, including:

• Software Development, Cloud migration, infrastructure, and application services and ecosystem partnerships; deep industry and cross-industry insights, data, and Applied Intelligence capabilities.

Accenture Health & Public Services Consulting (HPS) balances the stability of service delivery with the speed to react to citizens’ changing needs. By maximizing the value of existing investments and expertise, we help build the foundations of material improvement that delivers sustainable value for citizens and creates lasting capability within government.

The result is more agile government, with services that respond to individual needs, empowered civil service teams that are ready for anything and an efficient technology infrastructure that can scale rapidly.

You will play a vital role as subject matter expert to support operations and support network personnel through an advisory network architectural role enforcing standards and ensuring they are inline with departmental priorities.

• Develop webpages using Sitecore as CMS
• Oversee Sitecore XP migration from 10.2 to 10.4
• Provide guidance to less experienced Sitecore engineers.
• Facilitate deployments activities.
• Provide guidance to the Business Analysts on efforts estimation