Total 8 job vacancies by AccorHotel

• Assist the Cluster IT Manager to manage the implementation and maintenance of information systems, data processing systems and procedures for Novotel Goa Panjim to include databases, network administration, applications programming, web design and user support systems
• Coordinate with external clients to meet Information System objectives.
• Assist the Cluster  IT Manager to analyze user needs and establish policies and procedures for the information systems.
• Any matter which may effect the interests of the hotel should be brought to the attention of the Management.

• Manage the implementation and maintenance of information systems, data processing systems and procedures for the Novotel Kolkata Hotel & Residences that includes databases, network administration, applications programming, web design and user support systems.
• Interface and coordinate with external clients to meet IS objectives.
• Analyze user needs and establish procedures for the information systems.
• Any matter which may effect the interests of Novotel Kolkata Hotel & Residences be brought to the attention of the Management.
• Ensure to evaluate user needs and system functionality.
• Ensure that all Software Licenses and laws are adhered to.
• Plan, direct and control all day-to-day information systems functions.
• Plan and approve equipment and software purchases related to systems (operating systems, related software, storage devices, etc.).
• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Develop and maintain effective relationships with all the departments.
• Respond to queries by resolving issues in a timely and efficient manner.
• Ensure that the team has been trained for all safety provisions.
• Ensure that all personnel are kept well informed of department’s objectives and policies.
• Motivate and develop team to ensure smooth functioning of the department and promote teamwork.
• Prepare operational reports and analyze new trends.
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Determine fiscal and physical requirements for all the departments of the hotel prepare budgetary recommendations.
• Conduct periodic and annual inventory audits of the equipment & recommend replacement of equipment as required
• Direct and coordinate database management, network administration and user support services
• Liaise with external agencies and equipment manufacturers to ensure effective management of the department.
• Ensure the smooth running of all systems, printer, anti-virus software, and e-mail facilities.
• Ensure to approve and recommend technology equipment and software as per the requirements.
• To assign duties, inspect work, and investigate complaints regarding service and equipment and hence take corrective action.
• Coordinate operations with Department Coordinators, Supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization and the prompt delivery of services.
• Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
• Ability to accept responsibility;
• Self confidence, motivation, drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically, inductively, and creatively;
• And the propensity to recognize and acknowledge other peoples’ ideas.

Primary Responsibilities

IT Operations

• Manage and support all the systems in the hotel
• Provide In-house guest IT related matter troubleshooting
• Coordinate, manage and oversee projects, document process
• Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network
• Manage system changes with appropriate support staff to ensure uninterrupted services

• Liaise with vendors and work with users at all level
• Maintain inventory of all equipment, software and software licenses

Team Management

• Interview, select and recruit direct reports
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Prepare detailed induction programs for new employees
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management

Main Complexity/Critical issues in the Job

To ensure that day-to-day IT related issues are managed and resolved in a prompt and efficient manner.

Primary Responsibilities

IT Operations

• Manage and support all the systems in the hotel
• Provide In-house guest IT related matter troubleshooting
• Coordinate, manage and oversee projects, document process
• Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network
• Manage system changes with appropriate support staff to ensure uninterrupted services
• Liaise with vendors and work with users at all level
• Maintain inventory of all equipment, software and software licenses

Team Management

• Interview, select and recruit direct reports
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Prepare detailed induction programs for new employees
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management

Main Complexity/Critical issues in the Job

To ensure that day-to-day IT related issues are managed and resolved in a prompt and efficient manner.

Main Duties:

Administration

• Responsible for general management of IT staff members.
• Ensuring the all software database is stored and saved efficiently which provides scope for easy retrieval of information on time.

Customer Service

• Responsible for efficient Management & resolving IT related issues of external as well as internal customer.

Financial

• Give cost effective IT solutions
• Negotiate with vendor for best services
• Identify appropriate technologies, cost, vendors, and effective use of IT resources.

Operational

• Daily checking of database back up
• Give support for all software’s like PMS, POS, Material Control, SUN etc
• Protect all servers & desktops by updating & monitoring daily antivirus status
• IT inventory inspection which is submitted by IT executive, recommend the replacement of required IT product.
• Ensure that all software’s licensing are adhered to law

Personnel:

• Ensure each subordinate receives whatever training is necessary for job competence & assist or guide them to get the job completed effectively
• Develop a team of multi skilled people over the period and have regular discussion
• Ensure a harmonious environment and close coordination with all operating and support functions
• Ensure that all team members are kept well informed of department’s objective & policies

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety and of others as well in the workplace 

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

• Supervise and handle the daily IT operations.
• Responsible for the administration and inventory of all equipment, software and licenses.
• Ensure that all computer and related equipment is accounted for at all times.
• Assist authorized users in operational matters relating to hotel systems.
• Liaise with and maintain good working relationships with software and hardware vendors.
• Monitor and document all system activities.

WHAT YOU WILL BE DOING:

• Assisting the IT Manager in monitoring technological developments and latest progress
• Masters all the systems and applications used in the hotel
• To ensure database management as per internal SOPs
• Is responsible for the correct installation of technical IT, telecoms and audiovisual equipment and ensures it is in good working order.
• Identifies and selects external service-providers.

Assist the IT Manager to manage the implementation and maintenance of information systems, data processing systems and procedures for Ibis & Novotel.

Coordinate with external clients to meet Information System objectives.

Assist the IT Manager to analyze user needs and establish policies and procedures for the information systems.

Assist the IT Manager to plan, direct and control all day-to-day information systems functions.