Total 4 job vacancies by Diligenta

Technical Consultant

Location: Edinburgh - Bristol

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

In this role you will be responsible for providing technical consultancy and support to staff, external clients, and their advisers. You will be an expert in Pension and / or Life products, legislation, regulation, and provide specialist technical support on a variety of LBG, Diligenta or legislative/mandatory driven projects.

What you will be doing

• You will be a Subject Matter Expert (SME) for projects ensuring work undertaken is technically compliant and that risks are identified and raised in project risk registers.
• Addressing and resolving complex legislative, product, compliance and nonstandard process queries
• Providing technical consultancy and support to Operations in the resolution/ mitigation of risks and/ or introduction of controls e.g. closure of audit actions, compliance concerns, incidents and escalations, department specific risks / controls.
• Supporting the Business Acceptance Testing team by providing technical knowledge of product and processes whilst completing testing before every BaNCS release.
• Analysing referral trends, providing feedback and implementing improvement activity to reduce queries by initiating process changes and/ or providing technical training.

What we are looking for

• Technical Expertise - Life and/ or Pensions.
• Experience working with procedure guides either writing or reviewing.
• Compliance and legislative awareness.
• Experience with Platforms such as BaNCS.
• Effective coaching and training skills.
• Project experience

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

Technical Consultant

Location: Edinburgh - Bristol

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

In this role you will be responsible for providing technical consultancy and support to staff, external clients, and their advisers. You will be an expert in Pension and / or Life products, legislation, regulation, and provide specialist technical support on a variety of LBG, Diligenta or legislative/mandatory driven projects.

What you will be doing

• You will be a Subject Matter Expert (SME) for projects ensuring work undertaken is technically compliant and that risks are identified and raised in project risk registers.
• Addressing and resolving complex legislative, product, compliance and nonstandard process queries
• Providing technical consultancy and support to Operations in the resolution/ mitigation of risks and/ or introduction of controls e.g. closure of audit actions, compliance concerns, incidents and escalations, department specific risks / controls.
• Supporting the Business Acceptance Testing team by providing technical knowledge of product and processes whilst completing testing before every BaNCS release.
• Analysing referral trends, providing feedback and implementing improvement activity to reduce queries by initiating process changes and/ or providing technical training.

What we are looking for

• Technical Expertise - Life and/ or Pensions.
• Experience working with procedure guides either writing or reviewing.
• Compliance and legislative awareness.
• Experience with Platforms such as BaNCS.
• Effective coaching and training skills.
• Project experience

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity

We're offering the opportunity to join our Business Operations Support department as a Technical Analyst. You will play a pivotal role in providing technical support to Diligenta back-office teams for manual calculations and other technical processes. This is also an excellent opportunity to gain project experience, providing guidance and support.

You'll be:

• Working closely with our Actuarial Change team
• Using existing processes to address and resolve technical calculation queries from customers
• Checking and validating figures, data and information for accuracy and comprehensiveness to support internal and external customers
• Supporting project teams through the provision of technical support to ensure that calculations and deliverable requirements are accurate and relevant
• Assisting in providing confirmation that calculations and figures are correct when new systems are set up or existing systems are amended
• Raising and explaining any technical problems to the project team that are encountered during testing, providing support for resolution where possible

You should apply if you:

• Possess good mathematical knowledge and an analytical mindset
• Have excellent knowledge of Excel
• Are a strong team player
• Have the ability to work on own initiative
• Have excellent attention to detail
• Mathematics related degrees - desirable
• Visual Basics - desirable

The Perks

• 25 days holidays + 8 bank holidays
• Discretionary annual bonus
• Company pension scheme membership
• Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools
• Access to our Confidential Helpline is available to be used by you and your family
• Develop your career through a wider global organisation of the TCS family

Who are Diligenta?

Diligenta's vision is to be acknowledged as best in-class platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity

Due to internal progression and company expansion, we are now looking for an experienced Technical Complaints Manager to support the management team and Complaint Managers, resolving Life, Pension, and Investment product complaints by providing technical support to colleagues, ensuring all customers receive a fair outcome.

You'll be:

• Providing technical support to Complaint Managers dealing with complex complaints to ensure that customers receive fair outcomes.
• Providing technical guidance in specific areas while working collaboratively with other areas across Diligenta and the client to ensure complaints are resolved fairly.
• Identifying and escalating complaint themes and issues that require resolution outside of the complaints function (e.g. proposition or rectifications related issues), including reporting any systemic process issues.
• Assisting with project management, ensuring the complaints function is adequately prepared to deal with the potential impact of any project relating to complaints so that customers are minimally affected.
• Providing a wide range of information, guidance and advice to colleagues and the management team to support resolving customer complaints of a more complex / sensitive nature to ensure customers receive fair outcomes.

You should apply if you:

• Have a strong level of experience working with complaints within Financial Services.
• Can display technical knowledge within the Life and Pensions field and are able to keep up to date with regulation changes.
• Can articulate yourself extremely well via e-mail and telephone, showing full understanding of the business's products and procedures.
• Have an approachable attitude and can always show initiative.

The Perks

• 25 days holidays + 8 bank holidays
• Discretionary annual bonus
• Company pension scheme membership
• Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools
• Access to our Confidential Helpline is available to be used by you and your family
• Develop your career through a wider global organisation of the TCS family