Total 2 job vacancies by Home Group Limited

Technical Administrator

Hybrid working from one of our offices in Newcastle or Durham

6 months fixed term role, full time (37.5 hpw)

Salary circa £23,464 negotiable based on skills and experience plus brilliant benefits including health cash plan!

Home, a place where you belong

We’re on the lookout for a Technical Administrator to join our Building Safety team. This role is your chance to make a real impact by supporting the team with essential fire and compliance activities. If you're after job satisfaction and career growth, keep reading – this could be the perfect fit for you.

Typical day as a Technical Administrator

• Provide desktop support to ensure fire and compliance activities are seamlessly delivered, and update systems and property records after improvement works.
• Handle administration tasks such as recording meetings, raising purchase orders, processing invoices, and engaging proactively with the team.
• Offer proactive support to enhance customer engagement, aiming to improve experiences before, during, and after works. This includes managing complaints and providing regular updates.
• Support contractor performance improvement by preparing Work in Progress and Key Performance Indicator reports, and minuting performance review meetings.
• Use creative problem-solving and team engagement skills to help colleagues manage their workloads efficiently.
• Assist in ensuring all building and fire safety regulations and compliance standards are met, including supporting internal and external audit processes.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for a top 10 Great Place to Work in the UK Employer!

You bring

• Relevant administration experience, ideally from the construction, facilities, maintenance, or building safety sectors.
• A keen eye for detail, excellent organisational skills, and the ability to prioritise work to meet deadlines while handling multiple tasks simultaneously.
• Strong competence in dealing with sensitive information and maintaining confidentiality.
• Excellent verbal, written, numerical, and interpersonal communication skills.
• Technological savvy, being comfortable using Microsoft Office and specialist systems like Open Housing, Oracle, SharePoint, and Power BI.
• A proactive and self-starting attitude with a passion for learning and personal development, striving to be the best you can be.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• This is a Monday to Friday role and full time, so you'll work 7.5 hours per day and have a 30 minute unpaid lunch break.
• You’ll manage your own diary, so if you need to start late once in a while to attend an important appointment, or take a longer lunch for a haircut, you can use your flexi time to manage that!
• This role can be based from Durham, Newcastle upon Tyne, Leeds or from one of our Cumbrian offices.
• This is a hybrid role and you’ll spend at least 2 days per week in one of our local offices, 3 days working at home.
• Able to use technology to communicate and collaborate with colleagues.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (this includes bank hols and a “me day” to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Generous pension scheme with life insurance of 3x salary. See our full range of benefits on our website.  

Find out more

Click APPLY NOW to see our Technical Administrator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out

Proud member of the Disability Confident employer scheme

Technical Knowledge Administrator

Newcastle upon Tyne City Centre – Hybrid - currently, this equates to, two days in the office and the remaining time from home.

Full Time 37.5 hours per week, flexible working

Starting salary circa: £23,000 pa (negotiable depending on your experience) with brilliant benefits including Health Cash Plan

Do you want to start 2024 with an exciting new challenge? We have the perfect opportunity for you to kick start your career with us.

• How about working for officially one of the top 10 Best Workplace in the UK, according to the Great Place to Work 2023 national survey results?
• Do you want to work in the most technologically advanced office building in the region? This is a building like no other in Newcastle.
• Do you genuinely care, and get a buzz from helping people?
• Fancy going home each day knowing that you have helped change our customers lives for the better?
• Home Group is a social housing company that supports some of the most vulnerable in society, including people with mental and physical health issues. Are you up for a new challenge in supporting our customers?

If so, we are looking for a Technical Knowledge Administrator to join the Customer Service Quality and Improvement Team within our European Award Winning Customer Contact Centre (I Know, that’s impressive!!)

Be yourself at Home

Home Group is proud to hold the National Equality Standard. Everyone is free to be who they want to be. We are committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too! We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability). We recognise and celebrate our differences, together we make Home Group a great place to work!

About you

You’re a positive, confident & enthusiastic communicator with the ability to balance competing priorities and tight deadline - we work in a very fast paced environment!

You are technically savvy and it’s important that you’ve worked with and are confident using Sharepoint (our current tool) where we host our Knowledge base. You’ll manage and maintain our Knowledge base as well as ensuring that permissions are correct, tagging and meta data in place and our content governance is followed.

Here at Home Group we have invested heavily in our future and use current and up to date equipment. You’ll be issued with the latest kit, which could include a Surface Pro and mobile.

We’re offering

• 25 days holiday rising by 1 day each year up to 30 days. You can also purchase up to 5 additional days.
• All the “tech” you need to enable you to work effectively from either home or the office.
• Health Cash Plan saving you up to £1140 pa. We’ll cover your costs (and your kids if you have them) towards dental, optical, prescription charges, alternative therapies and lots more.
• Competitive pension scheme with employer contributions
• Excellent career progression, through personal development plans and our “Grow our Own” development programme. Our management team all started their careers as customer service advisers.
• Shopping discounts & access to the Blue Light Card discount scheme
• Technology Purchase Scheme (That new TV or smartphone is a few clicks away!)
• Cycle to work and car scheme (bike storage, drying rooms and showers are available at our office)
• Discounted Gym Membership
• Time off for volunteering
• A wide range of engagement activities in the workplace led by our colleague engagement team.

Working hours

Full Time: Monday to Friday

This leaves plenty time to attend our summer and Christmas parties, summer kid’s activities or discounted panto. We’d love you to get involved.

Find out more

Click APPLY NOW to see our Technical Knowledge Administrator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk

You can also, email our Customer Service Quality & Improvement Team at Joanna.dunne@homegroup.org.uk with any questions you may have. We will get back to you asap, you can even arrange a time that suits you to pop into our awesome Head Office next to St James Park. Our café is the ideal place for a chat with one of the team and the cappuccinos are amazing!

Proud member of the Disability Confident employer scheme