Total 3 customer service job vacancies in Information Technology category in northampton northamptonshire nn3 6ap

Single Point of Access Officer

Service care Solution are currently recruiting for a Single Point of Access Officer in Kettering, working in the Family Hub Team.

As a Single Point of Access Officer you will support the Single Point of Access (SPA) Team Manager in delivering high-quality referral management and administrative processes to facilitate pathways to support services within the Family Hub Network.

This is a Hybrid position paying £18 limited per hour (umbrella rate)

Main Responsibilities

As a Single Point of Access Officer, you will be responsible for:

• Negotiable with other professionals to ensure we get the best advice, understanding people's needs and service.
• Accessing service user's current situation and needs to provide structure.
• Understanding person needs
• Negotiating with other professionals to ensure you get the best advice and service guidance.
• To triage all referrals made to the service as the single point of entry and first-level gatekeeper to the North Northants Family Hub Network.

Requirements:

• Family hub or children centre experience
• Enhanced DBS

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Single Point of Access Officer role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

New Entrants to the Civil Service will be expected to join on the minimum of the pay range and this is non-negotiable.

Existing Civil Servants will have their salary calculated in accordance with their Department’s pay on transfer/ pay on promotion rules.

If you are successful in the recruitment process and join the Probation Service, your starting salary will be £25,310. The Probation Service offers the opportunity for annual pay progression.

Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. There are many reasons to join the Probation Service. What will yours be?

NPPV

All our operational staff in the Probation Service will need to have Non Police Personal Vetting (NPPV) to understand what this is and the process please visit:

Police National Vetting Service | Warwickshire Police

Job Title: Probation Services Officer

Directorate: Probation Service

Band: 3

Overview of the job

The job holder will undertake the full range of work with people on probation before and after sentence. This will include assessment, sentence implementation, offender management and producing reports. The job holder will provide case management support to a full range of people on probation utilising service procedures and practice directions that underpin professional judgement.

Summary

To assess and manage the risk (including risk management plans and escalation) posed by people on probation to protect victims of crime and the general public by:

• Liaising, providing information and advice to criminal courts, criminal justice agencies and other partner agencies.
• Supervise and manage risk of those people on probation subject to community sentences, during and after custodial sentences.

• Work with other agencies and groups to prevent crime and meet the needs of victims and people on probation.

In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

If relevant to the role, some out of hours working may be required (i.e. Courts, Approved Premises, programmes, evening reporting etc.).

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

• To undertake the full range of offender management tasks with people on probation assessed as low or medium risk of harm and to support the Probation Officer grade in high risk cases.

• When providing case manager support, to contribute to the delivery of the Risk Management plan and report significant changes relating to risk of harm and/or of reoffending or any non‐compliance within agreed enforcement procedures.

• To use computer based systems to produce, update and maintain records and other documentation within agreed timescales.

• Ensure effective referrals to services and facilities and communicate with offender management staff, interventions staff, service providers and external agencies to review progress and associated risks.

• To undertake prison, home or alternate location visits as required in accordance with service procedures and policies.

• To undertake work in the court setting, including the completion of appropriate reports on cases and prosecution of breaches.

• To provide cover within teams as required.

• To deliver and co-lead accredited programmes commensurate with grade.

• To conduct mandatory alcohol and drug tests as required, and to follow prescribed medication procedures.

• Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.

• Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes.

• To work within the aims and values of PS and HMPPS.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

New Entrants to the Civil Service will be expected to join on the minimum of the pay range and this is non-negotiable.

Existing Civil Servants will have their salary calculated in accordance with their Department’s pay on transfer/ pay on promotion rules.

If you are successful in the recruitment process and join the Probation Service, your starting salary will be £25,310. The Probation Service offers the opportunity for annual pay progression.

Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. There are many reasons to join the Probation Service. What will yours be?

NPPV

All our operational staff in the Probation Service will need to have Non Police Personal Vetting (NPPV) to understand what this is and the process please visit:

Police National Vetting Service | Warwickshire Police

Job Title: Probation Services Officer

Directorate: Probation Service

Band: 3

Overview of the job

The job holder will undertake the full range of work with people on probation before and after sentence. This will include assessment, sentence implementation, offender management and producing reports. The job holder will provide case management support to a full range of people on probation utilising service procedures and practice directions that underpin professional judgement.

Summary

To assess and manage the risk (including risk management plans and escalation) posed by people on probation to protect victims of crime and the general public by:

• Liaising, providing information and advice to criminal courts, criminal justice agencies and other partner agencies.
• Supervise and manage risk of those people on probation subject to community sentences, during and after custodial sentences.

• Work with other agencies and groups to prevent crime and meet the needs of victims and people on probation.

In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

If relevant to the role, some out of hours working may be required (i.e. Courts, Approved Premises, programmes, evening reporting etc.).

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

• To undertake the full range of offender management tasks with people on probation assessed as low or medium risk of harm and to support the Probation Officer grade in high risk cases.

• When providing case manager support, to contribute to the delivery of the Risk Management plan and report significant changes relating to risk of harm and/or of reoffending or any non‐compliance within agreed enforcement procedures.

• To use computer based systems to produce, update and maintain records and other documentation within agreed timescales.

• Ensure effective referrals to services and facilities and communicate with offender management staff, interventions staff, service providers and external agencies to review progress and associated risks.

• To undertake prison, home or alternate location visits as required in accordance with service procedures and policies.

• To undertake work in the court setting, including the completion of appropriate reports on cases and prosecution of breaches.

• To provide cover within teams as required.

• To deliver and co-lead accredited programmes commensurate with grade.

• To conduct mandatory alcohol and drug tests as required, and to follow prescribed medication procedures.

• Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.

• Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes.

• To work within the aims and values of PS and HMPPS.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.