Total 5 customer service job vacancies in Information Technology category in tiverton devon ex16 6aa

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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Head of Service Delivery Area
- Maritime Based at HMNB Devonport, Plymouth £75,000
- £85,000 per annum plus company car or car allowance, company bonus and private medical coverPermanent/ Full time (open to flexible working requests)Serco have an exciting new role for a Head of Service Delivery Area to join our maritime team based at HMNB Devonport located in Plymouth. The purpose of this role is to lead the CPMS operations across Devonport with accountability for customer relationships, operational performance, people leadership and transformation.
Reporting to the Contract Director, this role will be accountable for complex set of MoD and commercial customers; a cost base of approximately £30m; and variable revenues of £5m. The role will also be responsible for executing the transformation of our operations across the contract, including driving consistency and operational efficiency, playing a pivotal role in the preparation for the seamless introduction of DMS-NG.
Main accountabilities:



- Responsible for leading the delivery of operational performance of the CPMS operation across Devonport and for maintaining a safe, secure and ethical business.
- Sustain and develop Serco’s presence in the marketplace as the supplier of choice for holistic Port Marine Services Operations.
- Drive operational excellence across the dockyard operations, including consistency, best practice and benchmarking of common operational and management processes.
- Developing and delivering a revised organisational structure with a view to Moving to a service delivery driven method,
- Provide leadership to Serco personnel such that all employees understand and adopt wider business strategy/plans and values such that they are engaged within their local teams and wider marine business.
- Own and manage/direct the customer relationships and stakeholder management for Devonport, Portsmouth and Faslane Royal Navy customers, senior MoD customers (including deputising for the FPMS Contract Director), and commercial customers.
- Accountable and responsible for a cost base of approximately £5million and variable revenues of approximately £30million.
- Play a critical role in shaping the operations to the ultimate success of the introduction of DMS-NG
- SME support to business development strategies and overarching maritime priorities to meet growth targets.

What you’ll need to do the role:


- Educated to post graduate degree level or with demonstrable evidence of equivalence through management experience and achievement.
- Previous experience of operating in Maritime Regulatory environment or similar highly regulated environment and fully conversant with operating within Safety Management Systems or 5 years leadership experience in an operational regulated environment.
- Proven leadership and management skills.
- Proven stakeholder management and business development skills.
- Developed written, verbal and presentational communication skills.
- Proven financial and commercial management skills.
- Proven analytical and planning skills.
- We welcome requests for flexible working for this role, please specify in your application any requests to be considered.


What we offer:



- Company Bonus
- Company car or car allowance
- Private Medical cover
- Salary: Competitive salaries with annual reviews
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days' annual leave plus bank holidays
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.



To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Proud member of the Disability Confident employer scheme

Devon and Somerset Fire and Rescue Service are looking for an experienced and enthusiastic Data Analyst to join our forward-thinking Insight and Analytics team, working within our Digital, Data and Technology (DDaT) department. You'll join us on a fixed term contract for up to 12 months working 37 hours per week, in return you will receive a competitive salary of £35,745.00 - £38,223.00 (gross) per annum.

The role is based at our Service Headquarters in Exeter but there may be the possibility of hybrid working for the successful candidate as agreed with the hiring manager.

Devon and Somerset Fire and Rescue Service is the largest non-metropolitan Fire and Rescue Service in England. We provide prevention, protection, and response services across the counties of Devon and Somerset. 

Our vision is that together, we will work to end preventable fire and rescue emergencies, creating a safer world for you and your family. Keeping people safe is what we do, and we owe our fantastic reputation to our highly skilled and motivated workforce. 

About the role:

This is an exciting opportunity to be part of the large-scale digital transformation of the Fire Service. We are radically transforming the way the Fire Service operates with its technology to enable data driven decision making.

Working as part of the Insight and Analytics Team within the Digital, Data and Technology department, you will be responsible for utilising reporting technologies such as PowerBI and SSRS to provide information and data back into the service to help inform decision making and transform the way we work to keep our staff and the public safe.

Find out more and apply
The successful candidate will have the following qualities:

Understanding of data, data visualisation and analysis across a broad range of subject areas such as, but not limited to
Power BI, including its use within a Microsoft 365 environment
Databases and querying them (SQL)
Geospatial data and tooling (GIS)
ETL process and tooling
Understanding of data manipulation in languages such as Python
An understanding of data science and opportunities for its application in public sector
Exceptional communication skills, both written and verbal, and the ability to explain key concepts to individuals with varying levels of experience and understanding
The ability to liaise and engage effectively with staff across the organisation
As part of the application process, you will be asked to submit a supporting statement of 2000 words or less that link specifically to these key responsibilities. Please provide clear evidence against these.

What we are looking for in the ideal candidate:

Demonstrable experience and knowledge in data visualisation, self-service business reporting and analytic tool(s), e.g. PowerBI and SSRS
Experience of Data Analysis techniques and methodologies.
Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improvement; develops innovative approaches and ideas
Demonstrable experience of working effectively at a practitioner level within a data and information reporting function.
Extensive experience in the utilisation and management of structured and geospatial data.
Innovative and creative approach to service improvement and value
To help you complete this part of the application form please find attached below the work document 'Essential Criteria for Data Analyst (PowerBI, SSRS, SQL) Application' for you to download and complete with your evidence for the above criteria. You can then upload this document where requested when completing your application.

Evidence submitted in relation to the essential criteria above will be used to shortlist any applications received.

For further information, please contact Dan Cooper by email in the first instance at dcooper@dsfire.gov.uk.

Closing Date: 2359hrs Sunday 06 October 2024

Interview Date: Week commencing 14th October 2024

If you feel you have the skills and experience to become our Data Analyst (PowerBI, SSRS, SQL) please click 'apply' today, we would love to hear from you.

The successful candidate must, by commencement of employment, have the right to work in the UK.

Our values
We are committed to safeguarding and promoting the welfare of children and vulnerable adults, and all employees must share this commitment.

Fire and Rescue Authority roles are listed in Schedule 1 of the Rehabilitation of Offenders Act 1974 (Exceptions) Order, and as such it is our policy to require all applicants to disclose any criminal convictions (both spent and unspent) including driving offences, cautions and/or reprimands.

Devon and Somerset Fire and Rescue Authority are committed to the rehabilitation of offenders, and as such, any positive disclosures will incorporate a reasonable and proportionate response.

As a Service and as individuals:

We are proud to help
We are honest
We are respectful
We are working together
Devon and Somerset Fire and Rescue Service recognise and celebrate the vast diversity of the local communities that we serve, and we aspire for this to be reflected in our workforce. We encourage candidates from diverse backgrounds, experience and beliefs, who share our values to consider working for us.

Proud member of the Disability Confident employer scheme

Your new company
Delivering a variety of care and support services across the country for people of all ages, with a focus on older people, people with learning and physical disabilities, and people with mental health, dementia and complex needs. Our dedicated and skilled teams enable vulnerable people to lead fulfilled, happy lives while maintaining their independence safely and securely. Every person using our service is an individual with different needs and aspirations; our aim is to provide a service that respects a person's dignity and privacy.
We recognise that our service depends on the drive and dedication of our people. Without them, we would not be able to provide the very best care and support for our residents. It's important to us that our people feel valued and are motivated to achieve and deliver their very best.
That's why one of our priorities has been to create a supportive culture, where hard-working, enthusiastic people can flourish. We offer competitive salaries and allowances, a pension, flexible working opportunities and full training and support. We reward hard work and dedication with employee recognition awards and development opportunities.

Your new role

Role: Head of Service

Location: Exeter or Bristol with travel as needed.

Hours: 40 hours per week, with some shift work as needed, and participation in a shared on-call rotaAssignment Length: This is anticipated to last for four months.

A role within a Regulated Care Company intended to build management capacity for the duration of a busy project.

You will be working as part of the Senior Management Team to support the transition of regulated care services from Guinness to new care providers. You will be part of a team delivering on a project action plan whilst contributing to the delivery of high-quality business as usual.

The successful candidate will need a flexible approach to work, your time will be spent between project management, being involved in the day-to-day oversight of our care schemes across Devon, Bristol & Barnsley and carrying out some Quality Audit duties. Some key responsibilities will include:

• Deliver your allocated tasks as part of the Project Action Plan group
• Assume line management of services in the absence of other Heads of Service or Registered Managers
• Carry out some quality audit functions and support services to maintain and improve regulatory compliance during a time of change
• Participate in the on call rota for Heads of Service
• As required, oversee efficient and effective people management.
• Ensure excellent person-centred care and support plans and risk assessments are in place and staff are supported to develop these.
• Deliver successful performance against business KPIs
• Ensure rostering systems are used effectively to deploy staff to meet commissioned, budgeted and person-centred requirements.
• If required, work collaboratively with relevant agencies including CQC and Commissioners.
• Ensure adherence to policies and procedures, with attention to standards of customer service, health and safety, and equality and diversity.

What you'll need to succeed

• Previous experience as registered manager
• Excellent leadership and managerial experience.
• NVQ level 5 desirable
• Must have a full driving licence and access to your own vehicle.

What you'll get in return

• Support of a dedicated Hays consultant
• Free training and development
• Pension contributions of up to 3%
• CV writing
• Refer a Friend Scheme

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Devon and Somerset Fire and Rescue Service are looking for a Senior Application Developer to enhance our forward-thinking development team, working within our Digital, Data and Technology (DDaT) department. You will join us on a full time, permanent basis working 37 hours per week. In return, you will receive a competitive salary of £45,441 to £48,474 per annum (grade 8). As well as this we will offer you hybrid working arrangements, additional benefits, and a wonderful place to work.

This is an exciting opportunity to contribute to the digital transformation of the Fire Service, helping change how it operates with technology.

Devon and Somerset Fire and Rescue Service is the largest non-metropolitan Fire and Rescue Service in England. We provide prevention, protection, and response services across the counties of Devon and Somerset.

Our vision is that together, we will work to end preventable fire and rescue emergencies, creating a safer world for you and your family. Keeping people safe is what we do, and we owe our fantastic reputation to our highly skilled and motivated workforce.

About the role:

This is a unique opportunity to join our Digital, Data and Technology department, forming part of our forward-thinking development team as a Senior Applications Developer. Following the Service’s investment in Microsoft 365 we are now looking to fully utilise its functionality to improve business effectiveness and efficiency and exploit the opportunities this platform provides. With this comes an exciting opportunity to be part of a team, leading and driving forwards digital transformation within the Fire Service.

We are looking for an enthusiastic and proactive individual, with a passion for innovation and creativity within digital development. You will have an up-to-date knowledge in a variety of development applications and will be forward thinking in terms of the best ways to use them.

This is a unique opportunity to take up a key role within a challenging and fast paced environment. You will be able to help others develop and opportunities for your own CPD are available.

Key responsibilities of the ICT Senior Application Developer role:

- Strong leadership skills and ability to work well with others.
- Good knowledge and experience working knowledge of modern development tools and technologies.
- Knowledge and understanding of agile methodologies to ensure applications are delivered successfully and on time.
- Desire to learn and inspire others through new techniques and technologies.
- Clear understanding of security and confidentiality of information in terms of application tools.
- Excellent organisational and planning skills and the ability to ensure deadlines are meet.

How to apply
Qualifications are important, but for the right candidate we will work with you and support you to obtain additional qualifications you may need to fulfil the role, what we want is for you to come ready to learn and develop.

If you have any queries or would like to speak to someone and find out more about the role, please contact Gavin Beard via email at gbeard@dsfire.gov.uk

Closing Date: 2359hrs Thursday 4 April 2024.

If you feel you have the skills and experience to become our ICT Senior Application Developer please click 'apply' today, we would love to hear from you.

You must be eligible to work in the UK.

You will be required to complete an application form and submit a document how you meet the following essential criteria taken from the Job Description and Person Specification:

1. Extensive experience of building applications and assisting in developing strategy that best utilise the Power Platform, including, but not limited to:
- Power Apps
- Power Automate
- Power BI
2. Experience of working effectively at a senior practitioner level within a software development function.
3. Experience in leading a team and to provide agile leadership for the function.
4. Exceptional communication skills, and the ability to explain key concepts to individuals with varying levels of experience and understanding.
5. The ability to liaise and engage effectively with staff across the organisation.
6. To support the Service in driving modern technologies and applications forward.
To help you complete this part of the application form please find attached below the word document “Essential criteria for application - Senior Application Developer”. Please download this document and complete it with your evidence in relation to the above criteria. You can then upload this where requested when completing your application.

Please note the evidence you upload to your application using this document should not exceed 2000 words in total.

Evidence submitted in relation to the essential criteria above will be used to shortlist any applications received.

Our values
As a Service and as individuals:

We are proud to help.
We are honest.
We are respectful.
We are working together.

Devon and Somerset Fire and Rescue Service recognise and celebrate the vast diversity of the local communities we serve, and we aspire for this to be reflected in our workforce. We encourage candidates from diverse backgrounds, experience, and beliefs, who share our values to consider working for us.

Proud member of the Disability Confident employer scheme

Devon and Somerset Fire and Rescue Service have a fantastic opportunity for a Digital, Data and Technology Development Manager to join our team on a full-time, permanent basis. In return, you will receive a competitive salary of £50,512 - £54,279 per annum.

Devon and Somerset Fire and Rescue Service is the largest non-metropolitan Fire Service in England. We provide prevention, protection and response services across the counties of Devon and Somerset.

Our vision is that together, we will work to end preventable fire and rescue emergencies, creating a safer world for you and your family. Keeping people safe is what we do, and we owe our fantastic reputation to our highly skilled and motivated workforce.

About the role:

As our Digital, Data and Technology Development Manager, you will oversee an efficient and innovate digital function for the Service, ensuring the effective development, delivery and support of new and enhanced, integrated, modern Digital Systems and Services. As a Subject Matter expert within the development field you will lead the team in providing analysis, design and development using the most appropriate technologies.

Key responsibilities as our Digital, Data and Technology Development Manager:


Leading an effective development team, providing clear strategy for the Service with regards to development with established and new technologies
To challenge the ways in which the Fire Service approaches the designs of new Services taking a continual improvement approach to developing Best Practice and process improvements
Line manage the Development team, ensuring that workloads are allocated and prioritised appropriately, work plans agreed, expectations are clearly communicated, and feedback is regularly provided
Actively lead relationship management key stakeholders ensuring effective, and efficient systems are in place and the required services are delivered on time and in full, by KPI’s and SLA’s
Lead and advise in the maintenance and continuous improvement of development technologies, processes and integration in collaboration with colleagues across the team and the wider Service
To own and continuously improve the Application Development process within DSFRS, adopting industry best practice where appropriate to maximise productivity
To act as a mentor and coach to the Development team, providing experience and SME across the DDAT Department, in order to propagate Best Practice in all areas of Service Development activity.


What we are looking for in our Digital, Data and Technology Development Manager:


Strong team leadership, with the ability to effectively mentor and motivate others
Good knowledge and experience working knowledge of modern development tools and technologies, including but not limited to M365 and JAVA
Knowledge and understanding of project management methodologies to ensure applications are delivered successfully and on time
Ability to work with partner organisations at an operational level to identify and exploit opportunities for collaboration on Service Development
Clear understanding of security and confidentiality of information, whether computer based or otherwise in line with legislation
Proven ability in the development and implementation of work plans to deliver the Development teams strategy for the Service
Excellent organisational and planning skills and the ability to ensure deadlines are meet
High level of communication skills, with the ability to communicate effectively across all levels


Closing date: 2359hrs Monday 22nd January 2024

If you feel you have the skills and experience to become our Digital, Data and Technology Development Manager please click apply today, we would love to hear from you.

How to apply:

You will be required to complete an application form and submit a supporting statement. As part of your supporting statement please ensure you provide evidence of how you meet the essential and desirable criteria for the role, as detailed in the Job Description and Person Specification attached at the end of this advert. The evidence provided will be used to shortlist the applications received.

Our values

As a Service and as individuals:

We are proud to help
We are honest
We are respectful
We are working together

Devon and Somerset Fire and Rescue Service recognise and celebrate the vast diversity of the local communities that we serve, and we aspire for this to be reflected in our workforce. We encourage candidates from diverse backgrounds, experience and beliefs, who share our values to consider working for us.

Proud member of the Disability Confident employer scheme