Cadent Gas Ltd
At Cadent we’re excited to be part of the future of UK energy! We’ve got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.
We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do.
As an Associative Technical Analyst, you will bw Supporting Microsoft 365 security & health checks and for supporting the availability, reliability, maintenance and service operation of the End User Computing experience to agreed service levels.
Key Responsibilities
- Supporting the delivery of a stable and performant end user experience for over 6500 users and devices across multiple sites in the UK.
- Delivery of agreed regular health checks of Microsoft 365, including security, to support the proactive detection of threats and risks across our services and user base.
- Supporting security operations and records compliance for all email content management systems within M365.
- Accountable for agreed regular proactive checks in Purview to help protect Cadent colleague accounts and data (inc. Exchange & SharePoint). Contact colleagues, make recommendations and escalate concerns.
- Supporting the improvement of the Purview compliance score, working through an improvement plan to address concerns and take direction from security teams.
- Supporting with investigating and responding to legal requirements with relevant data.
- Supporting the EUC team with the management, maintenance and support for a consistent and reliable build and core application stack to end users. Support change delivered following thorough testing and business pilot approvals.
- Supporting the EUC team with high priority incidents and problem management related to IT Technology Services.
- Supporting the EUC teams with maintenance, support and housekeeping for systems including SCCM, Endpoint configuration manager and AD.
- Work closely with the asset management team to support accurate CMDB records and to maximise the functional output from the device management suite.
- Supporting the delivery and maintenance of disaster recovery (DR) Standard Operating Procedures (SOP’s) and are regularly tested as part of the DR Plan.
Skills and Experience
- Strong experience in a first, second line customer facing role in a medium to large company. Desire to learn, develop and build on foundational technical knowledge.
- ITIL Foundation
- Experience with agile development methodologies, inc. SAFe framework
- Experience of working in an agile product-centric environment and agile/matrix managed multi-disciplinary technology teams, including understanding of agile methodologies.
- Experience and understanding of Agile, SCRUM and Prince2 methodology.
- Experience in the use of Atlassian products: Jira and Confluence and integrated products such as Miro.
- Strong customer service skills, attention to detail, sense of urgency and care for the customer.
- Good analytical and problem-solving skills – evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve.
- Motivated, driven and curious to learn Cadent’s business, and understand how hardware, software and systems are critical to business processes.
- Attention to detail, meticulous and organised. Manage consistency of reporting and checks.
- Experience working with managed services providers.
- Excellent written and verbal communications. Communicates with internal teams at all organisational levels and third-party providers.
- Experience in analytical thinking, problem solving, decision-making and technical management of faults and changes.
- Technical curiosity, ensuring continuous skills refresh, with cutting edge and new to market technologies explored and understood.
What’s In It For You
Here at Cadent, we are committed to supporting our employees to get the best out of themselves. For this role in particular we can offer:
- Funding and support towards completing qualifications
- Ample opportunity for progression within the business
- Mentoring and guidance opportunities
Why Join Us
We offer a host of benefits to suit your lifestyle and support your well-being. These include:
- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
- 25 days holiday, plus statutory days, and an option to buy more
- Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development
- Strong focus on supporting you as an individual including:
- Flexible working
- Strong commitments to ED&I
- Generous family provision policies
- Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more
- My Offers membership card – offering discounts and savings from hundreds of retailers
- 2 paid volunteering days per year
- Free gym access at the Ansty office, as well as a ‘Gympass’ scheme providing free or heavily subsidised local gym memberships
We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it. Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore what’s possible for the role.
Diversity and Inclusion
Don’t meet every single requirement listed?
Understanding, learning, and celebrating what makes us different, as well as what we have in common, is good for us as individuals and enables us to work better together as one team. Cadent is committed to being an equitable and diverse employer that fosters an inclusive culture for all our employees, therefore, all our employment decisions are assessed based on qualifications, merit, and business need. So, if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – You may just be the right person for this role or other opportunities at Cadent.
As a recognised Disability Confident Employer, we are proud to champion inclusion in the workplace and ensure to provide an environment that is accessible to all and supports individuals throughout their journey with Cadent. Please let us know if you require any reasonable adjustments during the application process.
We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability) and the Cadent Military Community can’t wait to welcome you!
Circle Back Initiative
As an active and proud member of The Circle Back Initiative, we aim to ensure that all candidates receive a response to their application, regardless of the outcome.
We will be receiving applications until the specified date above, though Cadent retains the right to close this vacancy early without prior notification, so it is advisable to complete your application at your earliest convenience.
Be part of something big. Help shape the future of gas for generations to come.
What’s next?
To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon.To learn more about Cadent and what we do, visit our website at Home | Cadent (cadentgas.com)
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
