Total 196 Information Technology job vacancies in Mumbai

SLB Capturi is a leading carbon capture technology company. 

We serve a range of carbon-emitting industries including cement, blue hydrogen, bio/waste-to-energy, and gas-to-power among others. Through our portfolio of projects, we are mitigating the environmental cost of industrial activity for a cleaner, more sustainable future. We see a daily growth in our market potential as a rising number of customers look to carbon capture utilization and storage (CCUS) and our company to solve their emissions challenges. 

SLB Capturi is one of the leading companies globally that has extensive knowledge of the entire CCUS value chain. We have many ongoing projects, from research and innovation, including pilot plant testing, to concept studies and to large EPC projects, both in Europe and in the United States. Today, we are delivering seven carbon capture units in Europe, with an accumulated capture capacity of 1 million tonnes of CO2. In Denmark, we are delivering five Just Catch 100 units to Ørsted, in the Netherlands one Just Catch 100 unit to Twence, and in Norway a Big Catch to Heidelberg Materials. 

You have: 

• Engineering master’s degree in process or chemical engineering, preferably with sales and/or proposal experience 

• A desire to make a difference and take part in shaping a new sustainable industry   

• Excellent communication and presentation skills 

• Strong technical acumen and negotiation skills 

• Excellent written and oral communication skills in English 

• Ability to handle sensitive information appropriately  

• Experience with managing feasibility studies  

• Experience in the use of sales support or CRM systems such as MS Dynamics and Xait will be a plus 

• Relevant industry experience is an advantage    

• Minimum 10 years of work experience with at least 5 years in managerial role 

• Ability to operate with high degree of autonomy, managing day-to-day operations independently 

The Role: 

As a Technical Sales Engineer in SLB Capturi, you will: 

• Manage and mentor the local technical sales team, ensuring alignment with company goals and fostering a collaborative and dynamic environment 

• Engage in early commercial and technical dialogue with customers  

• Screen, prequalify and manage potential sales opportunities, and assist in the early-phase decision-making process  

• Responsible for developing early-phase commercial documents and proposals (RFI, proposals) and initial technical assessments   

• Assist with support for sales, tenders and other offering services  

• Be responsible for updating and supporting the use of sales systems  

• Act as SLB Capturi’s front line towards external parties  

• Be able to understand post-combustion carbon capture technology, and enable early-phase technical dialogue with customers  

What we can offer: 

• Competitive salary and performance-based incentives. 

• Opportunities for professional growth and development. 

• A supportive and collaborative work environment. 

Load and duration of work: 

• Location: Mumbai 

• Load: 100%  

• Employer: SLB Capturi  

• Travel: Periodic travel might be required 

At SLB Capturi, we care about each other just as much as we care about our work and the sustainability for the environment.  

This is not just a job, but a career you can take an active role in the industrial energy transition. We believe carbon capture is essential to reach the goals of the Paris Agreement. We value the feeling of belonging, and this role will be crucial in supporting SLB Capturi to help the industry meet its carbon capture obligations. As our colleague, you will be given opportunities and responsibility to develop with our company. We can offer a dynamic and challenging environment in a growing ESG company.  

Diversity, Equity and Inclusion

Regardless of race, colour, ancestry, religion, sex, sexual orientation, age, citizenship, marital status, disability, or gender identity. We encourage you to apply as soon as possible as we will be conducting interviews with relevant candidates on a continuous basis.

We encourage you to apply as soon as possible as we conduct interviews with relevant candidates on a continuous basis. 

Contact information

Please contactcareers@akercarboncapture.com by email if you have any questions

About the Role: 6 Months Gig (Contractual)

We are looking for a dynamic HR professional to join our team on a 6-month contractual basis. The incumbent will support various innovative HR initiatives, focusing on HR process automation, system integrations, and enhancing operational efficiency. This role offers an excellent opportunity to contribute to critical HR projects, gain extensive exposure to HR functions, and drive impactful change within the organization.

Key Responsibilities

• Assist in automating HR processes and workflows to increase operational efficiency.
• Support system integrations to streamline HR functions and improve process effectiveness.
• Collaborate on generating HR reports and analyzing data to drive informed decision-making.
• Contribute to revamping and updating HR policies to ensure alignment with current needs.
• Research, analyze, and propose improvements to HR processes for enhanced productivity.
• Work with stakeholders across HR and other departments to implement best practices.
• Assist in creating and maintaining documentation for HR systems and processes.

For successful execution of this role, the candidate should possess:

• Strong interest in Human Resources with a focus on process innovation.
• Tech-oriented mindset with curiosity for automating HR workflows and leveraging technology.
• Ability to analyze and interpret HR data to support strategic decisions.
• Excellent communication skills and ability to work collaboratively with cross-functional teams.
• Proactive approach and a strong problem-solving mindset.

Momentus Technologies is searching for a Software Engineer who is experienced in C#, .NET technologies, and web technologies (Angular, Aurelia). Join our collaborative team, where you'll work together on exciting projects, designing, building, and launching cutting-edge SaaS solutions for the event space. We're looking for self-starters who are great at communicating, have a strong work ethic, and thrive in the agile software development process. Our core values – Passion, Speed, Focus, Innovate, and Humility – guide how we work and interact every day, making us a welcoming workplace.

Job responsibilities include:

• Ensure software is delivered efficiently and on time using C#.NET / ASP.NET.

• Work with client technologies like Angular/React/Typescript, Javascript, HTML and CSS

• Participate with an agile (SCRUM) development team.

• Establish and improve high standards for software design and development.

• Collaborate with software engineers, quality engineers, devops, and management to provide technical guidance throughout projects.

• Review business and technical requirements and encourage knowledge sharing within the team.

• Dive deep into system analysis and programming, often involving extensive research.

• Test software thoroughly, pushing its limits with unit and integration testing.

• Stay updated on new technologies and development tools.

Job Summary:

Oversee daily transcription operations, ensuring efficient, high-quality, and timely delivery of transcripts. Lead a team of transcriptionists, editors, and support staff to achieve business objectives.

Key Responsibilities:

Operational Management:

1. Supervise transcription production, ensuring meeting deadlines and quality standards.

2. Manage workflow, assigning tasks, and monitoring progress.

3. Develop and implement processes to optimize efficiency and productivity.

4. Ensure compliance with company policies, industry regulations, and security protocols.

5. Respond to client requests to review and correct transcripts post delivery

6. Support in transcribing the hearing

Team Management:

1. Lead, motivate, and develop a team of transcriptionists, editors, and support staff.

2. Foster a culture of excellence, innovation, and continuous improvement.

3. Conduct performance reviews, provide feedback, and address performance issues.

Quality Assurance:

1. Establish and maintain quality standards for transcripts.

2. Implement quality control processes and audits.

3. Identify areas for improvement and implement corrective actions.

4. Identify opportunities for growth and expansion.

Technical and Infrastructure Management:

1. Oversee transcription software, hardware, and infrastructure.

2. Ensure technical compatibility and integration.

3. Troubleshoot technical issues, collaborating with IT support.

4. Stay updated on industry trends and emerging technologies.

5. Maintain records, reports, and metrics for performance evaluation.

Strategic Planning and Growth:

1. Contribute to strategic planning, identifying opportunities for growth.

2. Develop and implement growth initiatives.

3. Collaborate with sales and marketing teams to expand services.

4. Identify areas for process improvement and implement changes.

Reply at: raman@teres.ai

- 2+ years of experience in transcription services as a transcriber and/or managing transcription.

- Strong leadership, communication, and problem-solving skills.

- Familiarity with transcription software and technology.

- Bachelor's degree in Business Administration, Operations Management, or related field.

Role Summary:

The candidate will be working as C#,.Net developer.

Essential:

The successful candidate will be:

• Good logical skills
• Experience in requirement analysis and deriving business functionalities.
• Experience on estimating, designing and developing complex software solutions using C#, .Net 4.0 and above, and SQL Server.
• Knowledge of a Source Code Management tools(Git, SVN)
• Experience of working on an Defect / Requirement Management Tool (eg: JIRA)
• Ability to connect, communicate and collaborate effectively with Northgate customers in the UK in a way that is familiar to them e.g. by using terminology with which they are familiar and minimizing the use of unnecessary ‘technical jargon’.
• A self-starter with an insatiable desire to resolve issues promptly and satisfactorily.

C# .Net Framework 4.0 and Above 4+ Yrs
WebAPI and Web Technologies 3+ Yrs
SQL Server 3+ Yrs
OOPS and Design Concepts  2+Yrs​​​​​​​
Visual Studio  4+ Yrs​​​​​​​
Tools like GIT, SVN, JIRA  2+ Yrs
 

Overall Project/Task description

The  product is a web application for recognizing live face searches and comparison.

He should have an experience of 5+ years in C#, .Net Framework.

Design and Develop solution inline with the current architecture.

Demonstrate technical ability is web API and web technologies.

Involve in solving issues and peer code reviews

Connect, Communicate and Collaborate effectively with customers independently

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Join FIS and lead the technology strategy for transforming our contact center and back-office operations as well as customer experience

About the Team

The GBPO transformation team works on defining, implementing and maintaining transformation opportunities for FIS’s clients. The aim of the GBPO transformation team is to significantly transform our organization and seamlessly deliver vendor transformation projects within the FIS environment. The vision of this program is to optimize cost with appropriate technology interventions like Digital Transformation & Back Office Automation – while prioritizing CSAT & NPS. This team is the tip of the spear for defining transformation blueprints within the Operations space and fostering innovation when doing so.

About the role

As the Director of Digital Transformation, you will be responsible for defining and implementing the technology strategy for transforming our contact center operations and customer experience. You will work closely with senior leaders, business stakeholders, and technology teams to align the vision, roadmap, and execution of our digital transformation initiatives. You will also oversee the selection, adoption, and integration of various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI. You will be a hands-on leader who can drive innovation, collaboration, and excellence across the organization.

What you will be doing

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.

• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.

• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.

• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.

• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.

• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.

• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.

• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.

• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.

• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.

• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

What you will need

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.

• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.

• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.

• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.

• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.

• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.

• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.

• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.

• Strong analytical skills, being able to perform ROI / CBA analysis.

• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.

• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.

• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

What we offer you

• A multi-faceted job with a broad spectrum of responsibilities

• A range of benefits designed to help support your lifestyle and wellbeing.

• A modern international work environment and a dedicated and innovative team

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A work environment built on collaboration, flexibility and respect.

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

11 January 2023 06:39 PM • Should have hands-on Experience on networking & networking protocols • Should have hands-on Experience on Router, Firewall & Switch's • Should have good troubleshooting skills. • Should have good communication skills. • Should understand, design and troubleshoot major switching technologies [like STP, RSTP, RPVSTP+, VPC, VDC]. • Good understanding on routing protocol like BGP, OSPF EIGRP. • Multicasting design, multicast security, advances level multicast troubleshooting. • Network security. • Understanding on cisco varies tools. [like error decoder, configure & verify, output interpreter so on]. • Help customer in design network. • Product / Architecture and design level understanding of Juniper EX4200, EX3200, Ayava 5500 and Cisco 4500, 6500, 6800 Series switches. • Scheduling and performing configuration changes on the network devices as per the business requirement. • Maintaining and supporting the WNS business applications, and ensuring the reliability, availability and sustainability of information and communication resources. • Ensure that tickets are kept updated and incidents are managed, prioritized and escalated efficiently. • Ensure minimum downtime, proactively identify potential risks and suggest and drive solutions. • Respond to the Severity incidents and problems and escalate to senior as and when required. • Diagnose and Respond to issues/emails. • Ensure tasks are completed to a high standard and to agreed timescales. • Knowledge and use of Network Management Tools and integration experience with other Tools. • Excellent interpersonal skills with customers, senior level personnel, and team members. • Handle Severity 1 / Severity 2 escalations calls. • Following with TAC engineer for advances level troubleshooting • Coordinating with OEM vendors to resolve the issue on time. • Raise the CR or ECR if necessary to user tickets. Implement / assist in network LAN implementations as per the requirement.

Role: SSE/ LSE - DevOps

Experience: 6-12 years

Location: Mumbai

Skills:

• Strong knowledge of C#, ASP.NET Core, .NET Framework, and Entity Framework.
• Proficiency in front-end technologies such as HTML5, CSS3, JavaScript, Angular/React, TypeScript.
• Experience with databases like SQL Server, PostgreSQL, or MySQL.
• Familiarity with RESTful API design and integration.
• Hands-on experience with Azure or AWS for cloud-based development.
• Understanding of Agile methodologies.
• Knowledge of version control systems like Git.
• Experience with CI/CD pipelines and automation tools is a plus.

Responsibilities:

• Develop and maintain web applications using .NET Core/Framework and other modern technologies.
• Design and implement efficient, reusable, and reliable code for both front-end and back-end solutions.
• Collaborate with cross-functional teams (designers, product managers, QA engineers) to define, design, and ship new features.
• Build RESTful APIs and integrate them with various front-end applications.
• Ensure the performance, quality, and responsiveness of applications.
• Write unit and integration tests to ensure code quality.
• Troubleshoot and debug issues, perform bug fixing, and provide production support when needed.
• Stay updated with the latest industry trends and technologies to improve development processes.
• Participate in code reviews to maintain high development standards.

Skills:

• Strong knowledge of C#, ASP.NET Core, .NET Framework, and Entity Framework.
• Proficiency in front-end technologies such as HTML5, CSS3, JavaScript, Angular/React, TypeScript.
• Experience with databases like SQL Server, PostgreSQL, or MySQL.
• Familiarity with RESTful API design and integration.
• Hands-on experience with Azure or AWS for cloud-based development.
• Understanding of Agile methodologies.
• Knowledge of version control systems like Git.
• Experience with CI/CD pipelines and automation tools is a plus.

Responsibilities:

• Develop and maintain web applications using .NET Core/Framework and other modern technologies.
• Design and implement efficient, reusable, and reliable code for both front-end and back-end solutions.
• Collaborate with cross-functional teams (designers, product managers, QA engineers) to define, design, and ship new features.
• Build RESTful APIs and integrate them with various front-end applications.
• Ensure the performance, quality, and responsiveness of applications.
• Write unit and integration tests to ensure code quality.
• Troubleshoot and debug issues, perform bug fixing, and provide production support when needed.
• Stay updated with the latest industry trends and technologies to improve development processes.
• Participate in code reviews to maintain high development standards.

2. SUMMARY

Responsible for maintenance of applications which have been live in production. Managing both technical and functional defects, problems and changes. Working on hosted and on-prem solutions. Working with a team of Technical Analysts/Senior Technical Analysts, Database Administrators and other IT functions you will investigate, manage and provide solutions to client queries and be part of a team that builds, implements and support new client systems. Provide support guidance and mentoring Technical Analysts for their day-to-day duties. Work with clients carrying out technical elements; technical implementation, enhancement, Automation, Resiliency, Issues, problems, and changes for Experian solutions. Responsible for application security and ownership and take accountability of the all the applications which are in your domain.

3. KEY RESPONSIBILITIES

1. Management & Admin 

1. Responsible for ensuring their own objectives are met.
2. Provide technical guidance and mentorship to technical analysts/senior technical analysts.
3. Working with Service Operations Manager to drive improvement in the function and to generate additional revenue by creating the CR opportunities in service operations.

2.  Technical and Functional

1. Completely understand end-to-end infrastructure and application ecosystem to help build tools that can aid day-to-day operations work as well as application ownership.
2. Ability to work on production issues and problems and ensuring a quick and quality resolution.
3. Ability to work with the clients (IT and business teams) and to understand the requirements from a business perspective and design and build solution for them.
4. Continuous research and design of automated solutions with the application support space.
5. Responsible for the identification and implementation of technical service improvements.
6. Providing consultancy to the clients wherever needed on implementation of new components and upgrading the legacy solutions to the latest ones.
7. SME in at least 1 product

3.  Customer Management

1. Strong Customer service skills, support and Incident management, while working to tight contractual SLAs. Dealing with both clients directly and other Experian business teams
2. Provide technical support for applications hosted both in the Experian Managed Service environments and those implemented at the client.
3. Investigation into production issues. To work with Sr. Technical Analyst/ Technical Analysts to recreate problems and utilise trace files & error diagnostics utilities identifying and implementing corrective/follow up actions. Updating the Incident database to reflect the current position.
4. Provide technical analysis to customers and business teams regarding support incidents.
5. To provide out of hours support (24x7) as part of the on-call team and be prepared to work in shift patterns.

4. Knowledge Sharing

1. Mentor less experienced members of the team to ensure constant knowledge growth of the team.
2. Keep self-informed about new advances in own technology areas and able to propose the implementation of state-of-art technology.
3. Participate with the management in Continual service improvements and provide ideas to create world class support function.

We are looking for a skilled Senior Software Engineer to contribute to the development of AI and machine learning (ML) integrations and back-end solutions using Python. You will play a key role in developing our AI-powered SaaS solutions Heka.ai, collaborating with cross-functional teams to solve data-centric problems. This position emphasizes Python back-end development, with additional involvement in AI and ML model integration and optimization.  

Key Responsibilities 

• Back-End Development: Design, develop, and optimize back-end services using Python, focusing on microservices and data-centric applications. 

• AI & ML Models: Work closely with data scientists to integrate AI and ML models into back-end systems and ensure seamless performance of the applications. 

• Containerization & Orchestration: Deploy and manage containerized applications using Docker and Kubernetes. 

• Database Management: Manage SQL (PostgreSQL) and NoSQL (MongoDB) databases, ensuring high performance and scalability. 

• Infrastructure as Code (IaC): Use Terraform and Helm to manage cloud infrastructure. 

• Cloud Infrastructure & CI: Work with GCP / AWS / Azure for deploying and managing applications in the cloud. Management of continuous software integration (tests writing, artifacts building, etc.) 

• Cross-Functional Collaboration: Collaborate with DevOps, Data Scientists, and Data Engineers to build scalable AI solutions. 

• Contribution to the back end, front-end and software architecture of applications 

As a Lead Software Engineer, you will be at the forefront of designing and developing innovative AI-powered solutions and driving large-scale projects in Python back-end development. You will architect complex systems, lead a team of engineers, and ensure smooth integration of AI and machine learning models into back-end infrastructures. We are seeking a highly skilled Lead Software Engineer to drive the architecture and proof of concepts (POCs). In this role, you will mentor a team of engineers and act as the technical subject matter expert, solving complex programming and design challenges. 

Key Responsibilities  

• Lead the architecture, design, and development of back-end systems using Python, with a focus on integrating AI and machine learning models into scalable applications.  

• Collaborate closely with data scientists to deploy, optimize, and scale AI/ML models, ensuring their seamless functionality in production environments.  

• Lead efforts to containerize AI-driven applications using Docker and Kubernetes, managing both development and production environments.  

• Use Terraform and Helm to manage cloud infrastructure, automating deployment processes and ensuring scalability on platforms like GCP and AWS.  

• Oversee database interactions, optimize performance, and ensure data integrity across SQL and NoSQL databases (PostgreSQL, MongoDB).  

• Set up monitoring (using Prometheus, Grafana) and logging frameworks (Loki, ELK stack) to ensure the reliability and security of deployed AI models and applications.  

• Participate in client-facing consulting projects, providing technical leadership and expertise in developing AI-powered SaaS solutions. 

• Participation in our consulting assignments with our clients   

• Development of our Software-as-a-Service products from Heka.ai  

• Support to Data Scientists, Data Engineers, and DevOps Engineers in projects with a strong Data component:  

• Back-end software development in Python: development of microservices and tools executed on the server (interaction with a database, REST API server, authentication, etc.)  

• Deploy and manage containerized applications using Docker and Kubernetes. 

• Continuous integration: management of continuous software integration (tests writing, artifacts building, etc.)  

• Contribution to the back end, front-end and software architecture of applications  

We are seeking an Application Support Specialist to join our QAD, Redzone team in India. Looking for A technologist who loves a fast-paced team environment, frequent customer communication, and solving customer problems.

Note: For the first six months, this role will require supporting EMEA hours, after which it will transition to a standard India shift. As we are a global organization, there may be times when flexibility with working hours is expected.

Role Overview:

• Provide patience, empathy, and a customer-centric approach to handling support requests.
• Provide timely and accurate troubleshooting for both hardware and software issues
• Interact with end-users via Google Meet, email, or chat to help resolve their technical issues
• Manage and record all technical issues and resolutions using Intercom.
• Take ownership of customer issues reported and see problems through to resolution
• Prioritize and manage many customers and issues at one time
• Apply troubleshooting techniques before escalating issues
• Monitor health of customer environments and proactively tackle issues
• Analyze records and logs to spot underlying trends and potential issues
• Work alongside Engineering team to learn and stay current on new technologies for the infrastructure
• Celebrate team-based goals for best-in-class SLA and CSAT metrics.

QAD is seeking a  Sr Software Engineer, Java with experience of building enterprise applications using Java and web-based technologies to join our growing team. You will be responsible for maintaining, designing, developing, testing, and deploying high-quality web applications using a combination of Java, Progress, and scripting languages. You will work closely with other developers, designers, and stakeholders to ensure that our applications meet user needs and business objectives.

What You’ll Do:

• Performs analysis to define requirements for modifications including new/affected programs, expected behavior, related document changes, and test scenarios.

• Performs maintenance and enhancement of new and/or existing software systems or product modules.

• Work with the QA team to ensure the quality of software delivered to our customers.

• Prepares program documentation of product components. 

• Provides support to services/ supports/ other R&D teams, solves customer issues as needed.

• Establishes technical proficiency in design, implementation, and unit testing and strives to increase application knowledge.

• Design and develop server-side components using Java, leveraging core concepts like OOP, multithreading, exception handling, and generics.

• Implement frontend user interfaces using HTML, CSS, and JavaScript frameworks like Angular or TypeScript.

• Facilitate communication between different components using RESTful web services.

• Manage and interact with databases like MariaDB, utilizing SQL queries for data manipulation and optimization techniques for improved performance.

• Participate in Agile development methodologies, attending Scrum meetings and delivering incremental updates through CI/CD pipelines.

• Mentors and facilitates the learning of junior software engineers. Maintain proficiency of team members in new product technologies by organizing formal and informal training

• Acts as a Backup if required in absence of the Team Lead. Collaborate with other team members to achieve project goals.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.
• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.
• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.
• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.
• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.
• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.
• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.
• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.
• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.
• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.
• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.
• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.
• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.
• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.
• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.
• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.
• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.
• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.
• Strong analytical skills, being able to perform ROI / CBA analysis.
• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.
• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.
• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

                . Taking ownership of customer issues reported and seeing

                .  problems through to resolution.

· Installing applications in IIS and setting up and updating SQL Server database.

· Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.

·Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

·Ask customers targeted questions to quickly understand the root of the problem.

· Track issues through to resolution, within agreed time limits.

·Talk clients through a series of actions, either via phone, email or chat, until they’ve solved technical issues.

· Provide prompt and accurate feedback to customers.

· Refer to internal databases or external resources to provide accurate tech solutions.

· Prioritize and manage several open issues at one time.

· Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

                  · Prepare accurate and timely reports