Total 823 Information Technology job vacancies in Ringwood East

The Solution Architect shall act as a technical expert for Manufacturing Execution System (MES) and L3/L4 Solutions in the basic design and analysis of systems architecture and enabling readiness towards Systems-of-Systems (SoS) integration. The SA will play a crucial role in the L3 business expansion. They will provide expert advice and guidance to project teams for systems of the most complex nature, evaluation of new technologies and develop departmental practices.

Responsibilities

• Design comprehensive and scalable architectural integrated solutions and the associated validation process to enable the realization of a design brief (e.g., in terms of functionality, aesthetics, and cost) that conforms to organizational specific needs and regulatory standards.
• Work with Subject Matter Experts (SMEs) to maximize usage of Yokogawa industry solutions to enhance Yokogawa L3 business.
• Play an important part in the development of quality procedures and standards by certifying technological processes, qualifying products, and supervising tests.
• Post-deployment of solution, monitor its performance and gather feedback to identify areas for improvement.
• Manage digital product/service portfolio life-cycle management, planning and aligning with relevant cross-functional product teams, procurement, and distribution.
• Evaluate the feasibility/relevance of proposed solutions, working in cross- functional teams with other SMEs to develop and deliver significant aspects of the development program.
• Select appropriate technologies, frameworks, platforms and tools based on customer / SME requirements, considering factors like scalability, performance, security and cost.
• Act as subject matter expert in an area of MES, Data Integration sharing insights, best practices and lessons learnt for entire global network.

Requirements

• Bachelor of Information Technology or equivalent level
• Domain knowledge of either Energy and Sustainability / Material / Life Business
• Experience in SQL, C#, .NET, OPC Classic, OPC UA, Angular, office 365, Edge Technology
• Solution architectural design, requirement specification, testing Specification, software life cycle management, ISA95, ISA 88, Industry 4.0, MES Best practices and Data security, data availability
• Excellent problem-solving and analytical skills
• Strong communication and collaboration skills

Careers at Yokogawa

We regret to inform that only shortlisted candidates will be notified.

By responding to Yokogawa’s advertisement, consent is considered given to Yokogawa to collect the required personal data for the purpose of recruitment with expectation that Yokogawa will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

Job Description

We are currently seeking talented individuals with:

• Educational research interest in interdisciplinary studies, including but not limited to STEM education, engineering education
• Able to do literature review and summarize the main findings from the literature
• Able to do qualitative and quantitative data collection and analysis including but not limited to field observation, interview, systematic literature review, video analysis, statistical modeling, SEM, HLM
• Monitor project progress, draft the reports, and manage (e.g., data tools, curriculum exploration)
• Organize PD sessions for teachers in the local and international settings
• Disseminate the outcomes of the research including in peer-reviewed academic publications of international standing
• Assisting with educational research (e.g., STEM education) proposals preparations, as well as seeking and pursuing appropriate external funding in these areas
• Perform other tasks as required by the Principal Investigator and Co-Investigator(s)

Job Requirements

To apply for this position, applicants should be:

• Proficiency or understanding of at least one of the following education-related fields: (1) STEM education, (2) engineering education, (3) psychology, and/or (4) science education
• Knowledgeable in one of the following concepts: (1) curriculum theory & co-constructed lesson designs, (2) evidence-based research, (3) educational theories (e.g., social cognitive theory, pedagogical content knowledge), (4) assessment, and/or (5) teaching and learning methods (e.g., problem-based learning)
• Proficient communication and writing skills in English
• Preferably knowledgeable and familiar with secondary education setting in Singapore
• Possess excellent problem solving abilities as well as strong attention to detail.
• Someone who can work independently while still collaborating effectively within a team environment when needed.

Position Summary

In the role of a Software Engineer, you are responsible for the design, development, testing, deployment and maintenance of software applications mission-critical safety and security surveillance that are to be deployed in an operational environment.

Depending on the specific assignment, you will design and build innovative applications and solutions in one of the following areas:

· Vision Software

· Integration of -

advanced environment sensing equipment

equipment health monitoring and support systems for critical system functions

· Adaptive software processes, and/or deep learning.

Main Responsibilities

• Write, modify, debug, test and troubleshoot software code using source code debuggers and visual development environments to create single-threaded, multi-threaded or user interface event driven applications, either stand-alone and those which access servers or services
• Analyse, design, review, implement, integrate, test and deploy software applications
• Write technical design and associated design documentation
• Track and manage the software code over its development cycle
• Coordinate team activities with lateral teams across disciplines (e.g., QA) and vertical groups (e.g. project delivery teams), and upwards with project management elements
• Ensure conformance to quality processes and practices

· Participate in the specification of product functions and interfaces

· Design and building of solutions, frameworks, automation, and orchestration for a broad range of applications and infrastructures, for cloud, mobile, and desktop

• Travelling maybe required from time to time

Skills and Experience

· 1+ year hands-on experience in software development

· Strong debugging skills to understand existing Source Code independently

· Well-versed in:

Visual Studio

Python

C++

OpenCV

SQL Server

· Experience in:

Developing real-time web applications

System interface design and human factor engineering

Building and integrating modules for large-scale software systems

Hands-on Unit Testing

Hands-on Integration Testing

Image Processing Software Development

Database design and performance tuning

· Knowledge of (as a plus):

OOAD Design (Object Oriented Analysis Design)

Software/web architectures and design patterns

Inter-Process Communication

Networking, TCP/IP, load balancing and scaling

Virtualization Technology/Platforms such as VMware, Xen, KVM, OpenStack, Cloud Stack, Azure Stack

iOS and Andriod platforms

Cloud orchestration, configuration management and auto-scaling methodology is a plus

Matlab

Minimum Qualifications

· Min. Degree/Masters in Information Technology, Computer Engineering, Communications Engineering, or equivalent qualification

· Practical experience in:

Software development life cycle and quality assurance methodologies

Code management

Attributes

· Good technical writing and presentation skills

· Critical thinking and problem-solving skills

· Strong interest and awareness of new technologies

· Proactive with good time-management skills

· Good interpersonal, analytical and communication skills;

· Ability to:

Multi-task, prioritize activities, work independently and calmly under pressure

Interact positively, clearly and professionally with peers, customers and vendors

Anticipate and take proactive actions

The Ideal Candidate

· You possess big picture thinking and a willingness to learn and dive into unfamiliar systems and resolve complex issues both from a business and technical perspective

Salary Range

· SGD 3.5k – SGD 5k

The Research Assistant / Senior Research Assistant will conduct research in deep learning and Artificial Intelligence, perform experiments, and publish research papers in top-tier venues.

Qualifications & Experiences:

• Bachelor's / Master's degree in computer science, engineering, or a related field with a focus on computer vision, and an advanced level of understanding and expertise in the field.
• Proficiency in programming languages (Python)
• Familiarity with computer vision libraries and tools (such as OpenCV, TensorFlow, PyTorch) is essential.

Job Description & Requirements

· To design of machine software – machine process sequence programming and devices integration programming.

· To do conceptual and detailed software design, testing and debugging for machine vision, image processing, motion control and I/O interface.

· Design and implement innovations, creation & improvement of company software products to foreseen future challenges and sustainability.

· Degree / Diploma in Computer Science, Mechatronics, Process Engineering;

· Minimum 5 years working experience in machine and vision software programming;

· Proficient of C# and C++ programming language under UWP, WPF and MFC projects;

· Basic knowledge of motion control system;

· Basic knowledge of image processing terminology.

· Able to meet deadline and work under pressure;

· Able to work independently.

The Futures and Derivative Clearing Technology group in Citigroup is dynamic and fast-paced and allows low latency, high performance, straight-through-processing of exchange traded derivatives. Futures and Derivative Clearing Technology platform handles trade allocations and clearing of Futures and Options with clearing houses across the globe.

We are looking for a developer for the Singapore team who would be working with other developers across the globe to deliver on the Futures Clearing Book items related to margin payment automation and fees and commissions automation flows

The overall objective of this role is to develop cutting-edge, best-in-class solutions to solve business challenges and implement enhancements related to futures clearing, build reusable libraries and components and ensure that the platform stays current and modern with evolving technologies. We are looking for developers who are exceptionally strong and hands-on with the technical stack, passionate about engineering excellence, possess demonstrated experience in building cohesive, high-performing teams.

Key Responsibilities

• Design, develop and test resilient, stateless, scalable, and reusable services and APIs utilizing latest frameworks and libraries while adhering to development standards.
• Develop reusable software components in a microservices cloud-native architecture.
• Develop high-performing Angular screens utilizing latest in-house frameworks and libraries with an emphasis on design patterns, reusability, code quality and secure coding practices.
• Implement automated build, test and deployment pipelines utilizing latest DevOps tools available at Citi.
• Partner with QA engineers to drive test automation efforts.
• Collaborate with cross-functional teams to build reusable, shared libraries, and components.

Required Skills

• Sound technical background with a passion to explore emerging technologies.
• Experience designing and developing cloud native applications with a microservices architecture running on Docker, OpenShift/Kubernetes platform
• Application development experience using Java, Spring, SQL, REST APIs, Kafka/ IBM MQ, CI/CD tools like GitHub, Bitbucket, Jenkins, Tekton, Harness
• Experience developing web applications in JavaScript, Angular, HTML and CSS.
• Experience working in an Agile/Scrum work environment and managing stakeholders in a global and dynamic environment.
• Strong analytical, inter-personal and problem-solving skills with the ability to innovate and a can-do attitude.
• Quick learner with the ability to multi-task, manage tight deadlines, adapt to changing requirements and deal with ambiguity without impacting delivery.
• Detail-oriented and self-organized individual with exceptional written and verbal communication skills
• Proactive and self-motivated professional who can hit the ground running. Willingness to ask questions, challenge the status-quo and seek out answers and a passion for continuous process improvements.
• Bachelors or Masters Degree in Computer Science or Information Technology

Desirable Skills

• Experience and Competencies Understanding of futures and options clearing workflow and experience working with futures exchanges and clearinghouses.
• Experience working on application security standards and protocols such as Oauth, TLS, SSL, SSH, SFTP and PKI
• Experience with GenAI tools like ChatGPT, Co-pilot

Mobile Funeral Arranger
£28,021 per annum (£14.37 per hour) including London Allowance plus benefits
Full time 37.5 hours per week, Monday-Friday 9am-5pm
Mobile role based mainly out of our Manor Park branch (E12 5DA) - to provide occasional cover in absence or sickness cases for 22 branches in the wider area


No experience needed. You can apply for this job on your mobile in a few simple steps - no CV required.


You'll need a full manual UK driver's licence for this job.


At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones.
You don't need previous experience as we provide full training and ongoing support so you'll have all the tools you need for your new role.
You'll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services.
Find the kind of job satisfaction you didn't think was possible. Apply today.


What you'll do


* as a certified mobile funeral arranger, you'll provide expert guidance and advice to help clients plan the perfect service and support with family visits
* travel to meet clients and build relationships across your community
* support with manual handling of coffins and the deceased


This role would suit people who have


* a full UK driving licence and access to a vehicle
* a passion for delivering great service and building relationships plus would feel comfortable working on their own; both travelling to client meetings, and holding fort within branches where necessary
* excellent communication and admin skills plus strong attention to detail to make sure regulatory policies and processes are always adhered to
* high levels of empathy, discretion and care


Why Co-op?


You'll get a fantastic benefits package including:


* 30% off Co-op branded products in our food stores all year-round
* 10% off other brands in our food stores all year-round (doubles to 20% on the Friday and Saturday after payday)
* discounts on other Co-op products and services
* 23 days holidays (pro rata, rising with service)
* a pension with up to 10% employer contributions
* access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day
* access to virtual GP and free eye tests
* endless career development opportunities including apprenticeships
* friendly, supportive team and the knowledge that you make a huge difference to your community
* access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it


At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities


Building an inclusive work environment


We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve. 


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test.


If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram.


In this role you'll work under FCA regulation - we'll provide you with all the training you need to become a 'certified colleague'.


To make sure you're eligible to advise clients on 'pre-need' funeral plans as a 'certified colleague', we'll perform FCA (Financial Conduct Authority) and financial integrity checks. These aim to identify financial sanctions such as CCJs (county court judgements) or bankruptcy. Your credit score will not be checked as part of this process.



Any offer of employment made will be conditional upon the completion of pre-employment screening checks.

Mobile Funeral Arranger
£28,021 per annum (£14.37 per hour) including London Allowance plus benefits
Full time 37.5 hours per week, Monday-Friday 9am-5pm
Mobile role based mainly out of our Manor Park branch (E12 5DA) - to provide occasional cover in absence or sickness cases for 22 branches in the wider area


No experience needed. You can apply for this job on your mobile in a few simple steps - no CV required.


You'll need a full manual UK driver's licence for this job.


At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones.
You don't need previous experience as we provide full training and ongoing support so you'll have all the tools you need for your new role.
You'll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services.
Find the kind of job satisfaction you didn't think was possible. Apply today.


What you'll do


* as a certified mobile funeral arranger, you'll provide expert guidance and advice to help clients plan the perfect service and support with family visits
* travel to meet clients and build relationships across your community
* support with manual handling of coffins and the deceased


This role would suit people who have


* a full UK driving licence and access to a vehicle
* a passion for delivering great service and building relationships plus would feel comfortable working on their own; both travelling to client meetings, and holding fort within branches where necessary
* excellent communication and admin skills plus strong attention to detail to make sure regulatory policies and processes are always adhered to
* high levels of empathy, discretion and care


Why Co-op?


You'll get a fantastic benefits package including:


* 30% off Co-op branded products in our food stores all year-round
* 10% off other brands in our food stores all year-round (doubles to 20% on the Friday and Saturday after payday)
* discounts on other Co-op products and services
* 23 days holidays (pro rata, rising with service)
* a pension with up to 10% employer contributions
* access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day
* access to virtual GP and free eye tests
* endless career development opportunities including apprenticeships
* friendly, supportive team and the knowledge that you make a huge difference to your community
* access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it


At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities


Building an inclusive work environment


We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve. 


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test.


If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram.


In this role you'll work under FCA regulation - we'll provide you with all the training you need to become a 'certified colleague'.


To make sure you're eligible to advise clients on 'pre-need' funeral plans as a 'certified colleague', we'll perform FCA (Financial Conduct Authority) and financial integrity checks. These aim to identify financial sanctions such as CCJs (county court judgements) or bankruptcy. Your credit score will not be checked as part of this process.



Any offer of employment made will be conditional upon the completion of pre-employment screening checks.

We are seeking a highly experienced Information Security Technical Program Manager to lead our ISO 27001:2022 certification initiative. The successful candidate will manage all aspects of the certification process, ensuring alignment with organizational objectives and industry standards.

5+ years of experience in Project Management, with 3+ years directly managing ISO 27001 certification or similar standards;

Strong knowledge of ISO 27001:2022 standards and requirements;

Experience in developing and maintaining comprehensive project plans, including timelines and milestones;

Experience in managing ISO 27001-related risks and conducting internal/external audits;

Excellent communication and leadership skills with the ability to engage with cross-functional teams (Technology, Compliance, Legal, HR, Operations) and external auditors;

ISO 27001 Lead Implementer or Lead Auditor certification is highly preferred;

PMP, CISSP, CISM, or similar certifications are a plus;

• Lead the ISO 27001:2022 certification program from start to finish, developing project plans and tracking milestones to ensure alignment with organizational goals;
• Oversee the creation, implementation, and maintenance of policies, procedures, and documentation for ISO 27001 compliance;
• Collaborate with Technology, Compliance, Legal, HR, and other teams, acting as the primary contact for external auditors;
• Identify and mitigate risks to ensure compliance with ISO 27001 standards;
• Drive initiatives to enhance the organization’s security posture and stay updated on ISO 27001 changes;
• Develop training programs to increase ISO 27001 awareness across the organization;
• Provide regular updates on certification progress, risks, and the organization’s security posture.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE's website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

1. Job Description

- Play as Project Manager (Project Management Office) or Delivery Lead on banking system development or implementation projects.

- Manage the progress and milestone. Promote and control the issue & ToDo. Organize the progress report and report to client’s management. Also, manage the cost and human resource.

- Communicate closely with clients, business & IT related members. Organize teams and lead until the project ends.

- Manage client’s expectations to maintain the company’s impressions at a positive level.

2. Requirements

- Bachelor's Degree in Computer Sciences, Computer Engineer or Information Technology or related.

- IT Project Management Knowledge and Experiences

Must understand the overall software development life cycle.

3 or more years of experience of IT related project management or Delivery Lead. (Direct and manage project development from beginning to end)

Project Management Delivery tasks such as approach and plan definition, status tracking, issue and risk identification and resolution, resource planning, and governance execution

Will be able to understand and follow the process of the banking system development or implementation project.

- Japanese & English Language Skills

Must read, write and speak Japanese at a high level (native / JLPT N1 or higher) to engage with our Japanese-speaking clients and stakeholders.

Must speak English at a high level (business English) to communicate with team members from diverse cultural backgrounds.

- Banking Operation or Systems Knowledge and Experiences (as possible)

Will be able to understand the banking system structure, and high-level banking business.

- Others

Cheerful, good communication skill, able to work with team cohesively with high spirit

Highly self-motivated, enthusiastic and able to work effectively with teams that have diverse IT aptitudes and cultural backgrounds.

Attention to detail and highly organized, process-focused attitude.

Good conceptualization and analytical skills, enabling. Comprehension and development of solutions for complex business issues.

Ability to manage short, medium, and long-term planning horizons concurrently.

Job Description

The successful candidate will be part of the Cloud & Platforms team.

He/She will be responsible for the following:

• Deep exposure to on-premises Linux and/or Windows administration on VMWare including SAN and storage solutions.

• Perform system administration and troubleshooting activities (including outside normal business hours) in accordance with company policies and procedures.

• Create and maintain documentation, and processes.

• Provide a focus on automation and Infrastructure-as-Code (IaC) to improve agility using tools such as Ansible, Python, and Terraform.

• Support audit and infrastructure/network security scans, disaster recovery and security related drills.

• Explore, learn and deploy new technologies that will help the company to reduce cost or improve operational efficiencies.

Requirements

• Possess a degree in Information Technology or related fields.

• Minimum of 5 years of IT experience with at least 3 years of hands-on experience in a similar role.

• Experience managing both Unix (Linux and/or AIX) and Windows servers. Expert level (e.g. certified) in one at least one: covering installation, configuration, security, networking, storage, patching, hardening etc.

• Experience working in VMWare environments.

• Practical experience administering SAN and related storage technologies.

• Experience with Python/Ansible scripting skills for provisioning and automating dynamic infrastructure.

• Demonstrate strong knowledge in infrastructure areas such as virtual server technologies, storage, networking, internet protocols, operating systems, scripting & monitoring tools and IT Security.

• Experience in Agile methodologies, DevOps, CI/CD and related tools preferred.

• Strong analytical, project management, communications, and interpersonal skills.

Project Management Delivery tasks such as approach and plan definition, status tracking, issue and risk identification and resolution, resource planning, and governance execution.

Will be able to understand and follow the process of the banking system development or implementation project.

- Japanese & English Language Skills

Must read, write and speak Japanese at a high level (native / JLPT N1 or higher) to engage with our Japanese-speaking clients and stakeholders.

Must speak English at a high level (business English) to communicate with team members from diverse cultural backgrounds.

- Banking Operation or Systems Knowledge and Experiences (as possible)

Will be able to understand the banking system structure, and high-level banking business.

- Others

Cheerful, good communication skill, able to work with team cohesively with high spirit

Highly self-motivated, enthusiastic and able to work effectively with teams that have diverse IT aptitudes and cultural backgrounds.

Attention to detail and highly organized, process-focused attitude.

Good conceptualization and analytical skills, enabling. Comprehension and development of solutions for complex business issues.

Ability to manage short, medium, and long-term planning horizons con

The Lead Software Engineer/Assistant Manager will be part of the IT Service Management team in SIA's Information Technology Division, focusing on enhancing IT operations efficiency and effectiveness. This role involves managing initiatives to improve service quality and operational resilience, including process improvements and implementing new tools and methodologies. The successful candidate will collaborate with stakeholders to ensure swift recovery from complex incidents, manage disaster recovery, and drive improvements in service availability and operational stability.

Key Responsibilities include:

• Improvement Initiatives: Identify areas for improvement within IT operations through data analysis, stakeholder feedback, and performance metrics. Lead improvement projects, aligning them with business goals and IT strategies. Apply process improvement methodologies like Lean, Six Sigma, or ITIL.
• Process Optimization: Analyse existing IT processes to identify inefficiencies and design streamlined processes to enhance response times, reduce costs, and improve service quality. Ensure effective adoption of new processes.
• Performance Metrics Review and Adoption: Develop and maintain metrics and KPIs to monitor IT operations and improvement initiatives. Provide regular reports to senior management, utilizing data-driven insights for decision-making.
• Stakeholder Engagement: Collaborate with IT leadership, service desk teams, and other stakeholders to address operational challenges. Facilitate workshops and meetings to gather input and drive consensus on improvement initiatives. Foster a culture of continuous improvement.
• Incident Management and Resiliency: Take ownership of critical incidents, ensuring swift resolution and conducting root cause analyses. Proactively prevent defects and eliminate inefficiencies to enhance system resilience.
• ITSM Leadership and Training: Provide ITSM knowledge training to all IT teams, including remote offshore resources. Mentor team members and align ITSM ITIL practices to ensure operational readiness.

Requirements:

• Degree in Information Technology or related fields, with ITIL/Service Integration and Management (SIAM) certification. Additional certifications in ITSM CAS, CAD, or CIS are a bonus. Knowledge and certification in Business Continuity Management (BCM) preferred but not mandatory.
• At least 5 years of relevant experience in IT Operations and IT Service Management, including process improvement. Proven proficiency in Agile methodologies for operations management.
• Hands-on experience with ServiceNow Platform or equivalent ITSM tool is mandatory. Familiarity with network and cloud technologies (e.g., Linux, Wintel, VMware, DevOps) preferred.
• Strong analytical skills, project management skills, and a proven track record of successful improvement initiatives in an IT environment. Proficiency in collaboration tools (e.g., Microsoft Teams, SharePoint, JIRA, Confluence) and monitoring/orchestration platforms (ScienceLogic, Splunk, APM).
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Ability to work on strategic direction initiatives, balance multiple priorities in a fast-paced environment, and oversee operations, including Service Desk, IT Operations Command Centres, Major Incidents Handling, and Chairing Change Advisory Board reviewing teams' readiness for Major change.
• Adaptive, responsive, able to manage dynamic environments effectively, independent, self-motivated, result-driven, and willing to work beyond office hours.

Responsiblities

• Take charge of day-to-day sales operations, and attend to walk-in customers.
• Responding to incoming email and phone inquiries, preparing quotations and proposals
• Develop, identify, and create new sales opportunities with both new and existing customers
• Provide pre-sales and after-sales support to customers
• Work closely with relevant teams to ensure smooth functioning
• Maintain and expand the company's existing client base to achieve sales targets and business goals
• Build rapport with existing customers to achieve continuous support by constantly monitoring their progress and attending to their needs
• Follow up and update the status of the quoted project to maximize the possibility of securing the project.
• Update and provide monthly sales forecasts and progress reports as and when required.
• Ad-hoc assigned related to Sales matters

Job Requirements:

• Min 2 Years of sales or sales admin experience
• Min Diploma in Business Administration or related major
• Good negotiation skills, self-driven and results-oriented
• Strong interpersonal and communication skills
• Computer literacy in Microsoft Office, Excel, and Outlook
• Customer service oriented
• Adaptable and flexible
• Pleasant personality and ability to work in teams