Total 86 Information Technology job vacancies in hopton on sea nr31 9ah

A fantastic opportunity have arisen in Southend Hospital to join an organisation with a reputation for excellence in the way it cares for the people it serves. We are looking for an enthusiastic and motivated Pharmacy Technical Officer to join the Pharmacy Technical Services Unit!

Pharmacy Technical Services Unit comprises the Asetic Production Unit, Pre-pack unit, Radiopharmacy and Cytotoxic unit. Supervised by the Team Leader in charge, the post holder will provide support services to the Pharmacy Technical Services department, including the ordering, receipt, storage and supply of Pharmaceuticals and other stocks, the manufacture of aseptic products in both the aseptic and cytotoxic unit, Radiopharmacy and manage day to day the pre-packing of medication in the pre-pack unit.


You will also assist senior staff with support duties(such as cleaning aseptic rooms) essential to the smooth functioning on the unit.
37.5 hours per week
The hours are:
Monday to Friday 7.5 hours per day
There will be bank holiday working and saturday working on a rota basis. there will be early and late finishes based on a rota.

There will be cross site working
While working in Radiopharmacy on rotation will be required to start at 6:45am

If you are interested in the role and believe you hold the qualities we require, then apply today!






• To support Pharmacists and Technicians in providing a high quality pharmaceutical services within the Aseptic production unit to meet the needs of the trust and external customer requirements.
• The post holder will be required to maintain operator validation.
• The post holder will be responsible for the compounding of all aseptic medicines to both the trust and external customers including Cytotoxics, clinical trials, PCA’s, OPAT, Radiopharmaceuticals and other aseptically prepared products.
• The post holder will be responsible for the management of the day to day operation of the pre-packing unit together with the Senior Pharmacy Assistance.
• The post holder will support senior staff with the prioritising and allocating of work for the Chemotherapy, Radiopharmacy and aseptic unit.
• The post holder will communicate with service users to ensure timely supply of prepared products.
• The post holder will be required to carry out stock management duties including receiving, correct storage, daily stock count, expiry date checks, investigating stock discrepancies and the ordering of drugs and consumables..
• The post holder will provide administrative support carrying out clerical duties as required.
• The post holder will supervise and be responsible for the training of junior members of staff

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress



For full details about this varied and rewarding role, please see attached job description, but some of the responsibilities include
• Responsible for co-ordinating and overseeing the work of less experienced staff within the unit.
• Act as a role model for SATO’s, ATOs, student technicians and trainees.
• Plan and organise straightforward activities on a day to day basis..
• Responsible for providing leadership and assisting senior staff with prioritising work.
• Assist with the review of aseptic technique of the team.• Compete environmental testing duties e.g. contact plates, weekly plates and leak testing isolators ensuring they are completed when required.
• Following the identification of untoward microbiological results that have led to quality exception reports or breached warnings or action limits. Co-ordinate, investigate and resolve any relevant actions identified and document their completion.
• Maintain competency in compounding, assembly, labelling and accuracy checking aseptic products through regular participation in production.
• Dispense outsourced chemotherapy and aseptic products.
• Manufacture radiopharmaceuticals
• Clean equipment and rooms
• Install Radiopharmacy generator


This advert closes on Wednesday 31 Jul 2024

Technical Graduate Trainee who is qualified to master’s degree level preferably in Mechanical Engineering/Design or similar, with 3 months’ work experience (direct employment or an internship) and has an appetite for product development and technical application of products for the construction sector is required to undertake an International Graduate Programme for a global company based in Ross-on-Wye, Herefordshire.


FULL TRAINING PROVIDED


SALARY: Up to £33,595 per annum

LOCATION: Ross-on-Wye, Herefordshire - This role will involve international travel, undertaking an international placement for 4-6 months.

JOB TYPE: Full-Time, Permanent

Planned start date: Tuesday 27th August 2024


JOB OVERVIEW

We have a fantastic new job opportunity for a Technical Graduate Trainee who is qualified to master’s degree level preferably in Mechanical Engineering/Design or similar, with 3 months’ work experience (direct employment or an internship) and has an appetite for product development and technical application of products for the construction sector.

Working as the Technical Graduate Trainee you will be an integral part of the Technical team providing business support to the UK Window Solutions division.

As the Technical Graduate Trainee you will work on developing new and existing products, with the aim of extending and refining the company’s extensive range, ensuring that they maintain their position as an innovative, leading systems supplier to the Global Fenestration Industry.

The role will involve working closely with their Window Solutions sales team, the North Wales extrusion factory and their extended development teams in Germany, as well as liaising directly with customers and suppliers in the UK.

Alongside this, the successful candidate will have the opportunity to undertake a wide range of training courses and complete an international project, working with international colleagues and undertaking international placements at company locations globally for 4-6 months, during the programme.

The role is based at the Ross on Wye Head Office, with travel to the company’s European and International Offices for training and placements.


APPLY TODAY

This company is the place to build a career, so why not join the team and send in your CV today for our Recruitment Team to review.


CANDIDATE REQUIREMENTS

As the Technical Graduate Trainee you will have the following qualifications, skills and attributes:

• Graduated with a master’s degree during or after 2021, preferably in Mechanical Engineering/Design or similar

• Possess 3 months’ work experience, in direct employment or an internship, experience (manufacturing/fenestration environment is preferred)

• Possess experience of working internationally either through studying abroad or, work experience (desired)

• Level B2/C1 standard in English (essential)

• Proficiency in a second language (German desired) is preferred however, GCSE / A Level qualifications in another language will be considered

• The position requires international travel and therefore openness to mobile working is essential

• Ability to work to deadlines

• The ideal candidate will have an appetite for product development and technical application of products for the construction sector and have experience of working with suppliers, customers and product design, ideally within the Fenestration industry (desired)

• You will ideally be familiar with manufacturing processes such as extrusion, injection moulding and fabrication

• You may have an understanding of quality standard ISO 9001 and environmental standard ISO 14001; and their application

• You should have well-developed IT skills, including the use of 3D modelling (use of Solidworks would be preferred)

• Competency in SMART-home, digital technologies and sustainable product design is also desirable


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12403

Full-Time, Permanent Grad Jobs, Careers and Vacancies. Find a new job and work in Ross-on-Wye, Herefordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

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AWD-IN-SPJ

The post holder will develop appropriate objectives and performance plans for themselves, ensuring that these align with overall IM aims and objectives, SLAs & OLAs and adhere to national and locally defined targets and standards. To provide leadership to staff demonstrating high standards in order to ensure that a high quality of service is maintained. Responsible for the safe and proper use of IT equipment by users. Responsible for the installation, repair, and maintenance of IT equipment. Committed to personal professional development and a willingness to undertake the full range of training required to perform the role, contributing fully to the PDR process.

Providing focused IM&T expertise, advice and bespoke systems development, maintenance and support assuring inter-operability of the architecture. Managing service delivery assurance for systems after go live. Managing the delivery of customer service, LAN, desktop and other infrastructure services. Managing the delivery of architecture services, solutions, application and data architecture, governance and consulting. To act as a design authority for the strategic IT Department within the University Hospitals Tees. Responsible for management of the strategic IT Department / Service Area and associated contracts / suppliers. Responsible for all aspects of the design, development, operation and management of several large scale services or software applications. Accountable for deciding the course of action to resolve complex, contentious issues within the department area and responsible for communicating decisions to group senior managers. The post will be hosted by North Tees & Hartlepool NHS Foundation Trust on behalf of University Hospitals Tees.

Are you passionate about driving innovation and ensuring robust digital infrastructure in healthcare? Mid and South Essex NHS Foundation Trust is thrilled to announce a dynamic opportunity within our Digital Services team. We are seeking a proactive, self-motivated individual to play a pivotal role in ensuring the reliability and efficiency of our Network Communications infrastructure, built on cutting-edge Cisco and Palo Alto technologies.

You will lead a site based team of network analysts at one of the MSE acute sites , working alongside Senior Network Engineers to specify, design, develop, implement and support complex technical solutions across the organisation. Requirement to manage 3rd party suppliers, short term contractors and Trust staff as well as project manage the implementation, testing, acceptance, rollout and on-going support of these solutions across the entire organisation

If you have the necessary experience please apply today.
• Secure Network Management:Uphold the highest standards of security and compliance with Trust IG and security policies, ensuring that all technologies implemented are secure by design.
• Team Leadership:Lead a dedicated team of network analysts stationed at one of the MSE acute sites, collaborating closely with Senior Network Engineers to deliver technical excellence across the organization.
• Solution Development and Implementation:Spearhead the specification, design, development, implementation, and ongoing support of intricate technical solutions, leveraging your expertise to drive innovation and efficiency.
• Stakeholder Management:Manage relationships with 3rd party suppliers, short-term contractors, and Trust staff, fostering collaborative partnerships to achieve project objectives effectively.
• Project Management:Oversee the end-to-end lifecycle of solution deployment, from initial planning and testing to acceptance, rollout, and continuous support, ensuring seamless integration and optimal performance.





With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.

Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

For a full list of duties please review the attached Job Description

Professional/Technical Responsibilities:
• Manage site-based team to address incidents, service requests, and projects according to Trust standards.
• Ensure accurate and timely logging of incidents and requests in ITSM system.
• Monitor and escalate unresolved incidents per Trust SLA.
• Implement and uphold ITIL procedures and standards.
• Provide clear feedback to users on progress.
• Support and maintain network infrastructure, implement new infrastructure, and develop technical documentation.
• Conduct capacity planning, performance monitoring, and backup strategies.
• Interface with configuration change management processes and evaluate proposed network infrastructure.


This advert closes on Friday 19 Jul 2024

We have a fantastic opportunity for aTechnical Architectto join us for a fixed term period of 12 months. We are seeking self-motivated, experienced candidates who can influence, drive and deliver the requirements of a major digital change programme.

Following years of joint working between North Tees & Hartlepool and South Tees Hospitals NHS Foundation Trusts, we have formally agreed to form a group to enable closer partnership across our two organisations. By formalising this partnership, the group will deliver better outcomes for: our patients, our staff, and the wider population we serve, by collaborating to work on endemic health issues and having a coherent voice to represent the people of the Tees Valley and parts of County Durham and North Yorkshire.

The group model means that our two organisations remain separate so they can represent their communities effectively, but it has the flexibility to enable the Trusts to work at scale to take strategic decisions, which benefit the group as a whole and the patients we serve.

This is a complex and exciting programme of change. Our group is ambitious to deliver more together for the populations we serve; developing clinical services that reflect the best use of resources. We will achieve this by working together to improve the health and wellbeing of the communities we serve, tackling the long-term inequalities in health that the pandemic has exacerbated, and playing a part in bringing more inward investment to the area.

The role of the Technical Architect is to support the University Hospitals Tees agenda through the effective delivery of IM&T products and specialist services that will enable clinical process and efficiency improvements.



The core remit is focused on the management and delivery of IM&T services focused on the development and enablement of national level business and clinical capabilities. This includes the delivery of IM&T services, systems, data and contracts which enable cross-Board/ boundary integration, workflow, information sharing, cost efficiency realisation and collaboration.

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.

We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.



We recruit for values and “Together we are North Tees & Hartlepool”

Providing focused IM&T expertise, advice and bespoke systems development, maintenance and support assuring inter-operability of the architecture. Managing service delivery assurance for systems after ‘go live. Managing the delivery of customer service, LAN, desktop and other infrastructure services. Managing the delivery of architecture services, solutions, application and data architecture, governance and consulting. To act as a design authority for the strategic IT Department within the University Hospitals Tees.

Responsible for management of the strategic IT Department / Service Area and associated contracts / suppliers. Responsible for all aspects of the design, development, operation and management of several large scale services or software applications. Accountable for deciding the course of action to resolve complex, contentious issues within the department area and responsible for communicating decisions to group senior managers. The post will be hosted by North Tees & Hartlepool NHS Foundation Trust on behalf of University Hospitals Tees.


This advert closes on Sunday 21 Jul 2024

What skills and experience we're looking for

Supporting children’s learning in a school or similar setting

What the school offers its staff



Shaw Education Trust offer the following benefits with your Teaching or Support Staff employment:

An excellent Local Government Pension Scheme (Support Staff) / Teachers Pension (Teaching Staff)

Support Staff only based on working full time, all year - Generous holiday entitlement from your first day of employment (37 days holiday rising to 39 days after 5 years’ service including Bank Holidays)

Access to health and wellbeing support via Occupational Health

Cycle to work scheme

Access to our Institute of Education and fantastic opportunities to help you grow, contribute and flourish in your role and in the Trust.



Further details about the role

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

What skills and experience we're looking for

We are seeking to appoint a hardworking, committed, and enthusiastic Design Technology Technician (with student support) to join our evolving organisation.

The successful candidate will assist the staff and students in the Design Technology Department by supporting with preparation of materials, demonstrations in lessons and maintenance of equipment in the department, under the direction of the DT teacher. This requires excellent communication between the successful candidate, staff and students. All staff are expected to work alongside the teaching staff to be role models for our students, demonstrating the highest standards of teamwork, collaboration and respect.

What the school offers its staff



If you have a passion for excellence and share our vision, we can offer you the opportunity to be part of a successful and progressive Trust, which is committed to ensuring learning is at the heart of all we do.



Commitment to safeguarding

This Trust is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. An enhanced disclosure and barring service check is a requirement of this post. A copy of our Safeguarding Policy is available to view on our website.

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Collection and Network Driver
Job Reference: 311734
Location: Stoke on Trent Delivery Office, ST4 2AX
Job type: Fixed Term contract fixed 12 months.
Hours: 25:00 hours per week, working 5 days across Mon-Sat, working between 14:15 and 19:15

Monday to Friday 2:15pm to 7:30pm. Saturday 10:00am to 3:30pm

There has never been a more exciting time to join us! We are reinventing Royal Mail for the future and now is a perfect time to join us on that journey.

Each year, we make billions of deliveries possible. Because for us, it’s personal. For every person, from every walk of life, we deliver. And you could be part of it. A Collections and Network Driver. Part of a team of drivers, bringing trust to the doorstep. Giving outstanding service and making our customer’s days that little bit brighter.

It’s not just about driving and deliveries. It’s checking post-boxes. Popping into post offices. Visiting our business customers at a prearranged time. Being there to collect the mail. And dropping it off at our processing centres. Sorting out your mailbags and making sure each piece gets to the right place, at the right time. You deliver much more than just letters and parcels. You deliver for the people. Interested? Join us and make a difference to the place you call home.

A bit about you

• Upbeat, independent and self-motivated
• Think of yourself as a people-person
• Happy walking for long periods and going outside in any weather
• Strong sense of community and take pride in what you do
• Looking for a role with flexible shift patterns
• Has a full UK manual driving licence with no more than 6 penalty points

What we do for you

To deliver on our ambition we want the best and that’s why we’re delighted to offer market leading pay and benefits for our sector. For bringing your best and serving our customers with pride, you can expect to receive:

• Pay monthly, hourly rate of £12.54p/hr
• Overtime 1.25x the normal hourly rate
• 22.5 days holiday, rising with length of service (pro-rata)
• Contributory pension scheme
• Lots of opportunity to develop a career
• Full uniform provided if you’re on a contract of longer than three months
• Excellent parental leave policy
• Various discounts including high street vouchers, travel and attraction discounts, and savings on beauty products and gym membership

Time to apply

Ready to become a Postie and deliver for the people in your local community? Hit the apply button now. If your application is successful, the first step will be to invite you to a telephone screening call and if successful, this will be followed by an interview at the Delivery Office.

If your application is successful, the next step will be to invite you to interview, so please expect a telephone call or email from one of our recruiters shortly.

Please click here, which will take you to the Information Checklist which lists the acceptable documents. In addition, please also view the Health Matrix, as this provides details of health-related elements you may need to consider.

Please ensure your contact details are up to date when submitting your application.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Proud member of the Disability Confident employer scheme

Are you a time-served maintenance electrician looking for a stable and rewarding career in a leading facilities management company? Randstad C&P are seeking a skilled and dedicated Maintenance Electrician to join their team.

This role offers the opportunity to work across various local sites in Stockton-on-Tees and surrounding areas. This is a full-time, permanent role and the main working hours will be Monday to Friday, 38.75 hours per week. If you have experience in commercial settings and are ready to take on a new challenge then apply today with an updated CV.

The Package:

• Competitive salary of between £31,000 to £35,500 per annum
• Full-time, permanent position 38.75 hours per week
• Company van and fuel card
• Generous company pension scheme
• Annual holidays including bank holidays
• Overtime opportunities

Main Duties:

• Maintain facilities to the standards outlined by the client.
• Perform planned, preventative, responsive, and cyclical maintenance tasks on:
  • Servicing and repairing lighting and power distribution systems.
  • Conducting reactive repairs on various lighting systems and power distribution systems.
  • Servicing and repairing motors and pumps.
  • Handling BMS control systems competently.
  • Performing PAT testing competently.
• Carry out maintenance duties in a manner that supports the client's objectives, respecting the dignity and privacy of the resident group.

Candidate Requirements:

• Qualified Electrician with reasonable experience in a maintenance role within a commercial setting.
• City & Guilds or equivalent.
• 18th Edition City and Guilds.
• Experience in electrical power distribution systems, and preferred experience in electrical testing.
• Valid UK Driving Licence required.
• The successful candidate will require a DBS Check before starting in the job.

Interested? Apply today with an updated CV.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Welcome to Hastings Direct - From our Group HR Director Pam Angel


We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.


We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.



Job Details

• Working in collaboration with operational leadership to review and monitor outcomes using data and supporting improvements through technical development, such as the creation of material and delivery
  
• Identifying technical needs/themes for individual colleagues with the creation and delivery of technical development
  
• Delivering new colleague training and acting as sign off of new colleagues from the academy period through to being out 'on the floor'
  
• Using data gathered through audits and team leaders to identify systemic/thematic development requirements and creating and implementing solutions
  
• Supporting the Contact Centre Leader/Ops Manager to develop the technical strategy for the function and collaborating with other technical and operational leaders to agree and deliver solutions covering learning and development, process and governance plus letter content
  
• New start content SME/annual review and maintenance, during academy and beyond the creation and delivery of all function specific training for the department
  

Skills we would love you to have

• Strong understanding of the motor claims journey
  
• Great attention to detail with the ability to be a strategic thinker and problem solver
  
• Excellent stakeholder management experience with the ability to coach and support colleagues
  
  
  

What we offer


Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.


Reward


Salary - Attractive salary based on experience (pay reviews also completed each year)


Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.


Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.


Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.


Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.


Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs


There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.



Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve



We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Welcome to Hastings Direct - From our Group HR Director Pam Angel

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.

Job Details

• Responsible for triaging, analysing, resolving or escalating and remediating incidents ensuring these are maintained and managed in a timely manner.
• Responding to contacts received into I&A team through multiple channels and ensuring all incidents, tasks and requests are accurately logged and either resolved or assigned promptly to the correct peer or resolver group.
• Ensure colleagues and stakeholders are kept informed and any escalation or collaborative working to resolve or remediate is completed promptly with accurate logging, updates and assigning of items.
• Raise defects and work collaboratively with Product Owners and Change teams to understand root cause, remediation and resolution.
• Raise ServiceNow Problem records to manage recovery of recurring incidents
• Proactively develop and share best practises across appropriate areas of the Service Desk and the wider IT teams to enable continuous improvement.

Skills we would love you to have

• Practical knowledge and understanding of front-end Guidewire and/or Digital knowledge (Screen navigation, Messages/Batches).
• Understanding of business processes for our colleagues and customers including in Commercial, Digital, Retail and Underwriting.
• Excellent communication skills, able to flex their communication style into both technical and non-technical language.
• A desire to understand issues in more detail so they can be fixed and remediated as quickly as possible.
• A proactive attitude and who will troubleshoot problems and consistently deliver to a high standard .
• Awareness of Azure and how it is used in the business and our monitoring tools such as Dynatrace and how this can be used to understand issues and their root cause.

What we offer

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Regrettably we are unable to offer sponsorship for this role

Reward
Salary - Attractive salary based on experience (pay reviews also completed each year)
Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.
Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.