Job Title
Customer Project Manager, Imaging Systems – Eastern Los Angeles, CA
Job Description
Your role as a Customer Project Manager will be to manage multiple imaging systems implementations that vary in scope, size, and complexity. Projects can include IT solutions, capital equipment installation and systems integration. You will also be responsible for leading a team of clinical and technical resources for each project, to ensure the successful customer experience and guided by the statement of work.
Your role:
- Owning each project and acting as the primary liaison between assigned customers and Philips “back room” organizations for each assigned project/order
- Gathering information from the customer to create project plan and provide details to internal Philips teams who support the processes throughout the value stream.
- Gathering information and providing back to the customer to answer customer requirements and questions, to include site drawings, technical specs, etc.
- Coordinating with Philips teams to ensure required resources are in place to execute and complete each project
- Keeping the customer informed of project status and progress through frequent communication, in-person and virtual meetings and written project summaries.
- Monitoring progress of the project to key timelines. Working with the customer and all involved parties, such as general contractors, project managers, architects, etc. to keep projects on track.
- Ensuring customer site readiness for installation of Diagnostic Imaging systems.
- Forecasting revenue timing for assigned projects.
- Achieving revenue target within an assigned area or group of projects.
- Minimizing overall project cycle time and inventory, while maximizing customer satisfaction.
- Assisting Sales with Order Acquisition.
You're the right fit if:
- Demonstrated track record of project management experience; PMP certification preferred.
- Minimum 5 years related experience in project management, construction or engineering, preferably managing complex projects or activities in medical device or healthcare settings.
- Bachelor's degree in construction management, project management, engineering or related field preferred.
- Willingness to travel up to 80%. Travel required within assigned zone around Los Angeles, CA and infrequently outside zone.
- Ability to understand site and equipment technical requirements (HVAC, Electrical, Mechanical, Environmental), to include reading of site-specific floor plans, drawings and specifications.
- Exceptional written and verbal communication, presentation, customer service and conflict resolution skills.
- Demonstrated experience in effective relationship management with all levels and backgrounds across all departments and organizational levels, with the ability to instill confidence in all situations. This includes customers, local project managers and contractors, and internal Philips organization.
- Ability to manage own work, meet deadlines and accomplish objectives through others without supervision.
- Excellent time management, analytical and listening skills.
- Demonstrated effective problem-solving skills.
- Experience with MS office suite, Adobe Acrobat, Visio, and CAD.
- Ability to manage a flexible work style and adapt to customer requirements.
- Willingness to meet customer-specific mandates such as vaccinations and or screening tests
- The applicable PMI certification per role/level is required for all Employees hired/re-hired into the CPM/CDM role (including internal transfers from a non-CPM/CDM role). PMI certification obtainment is required within a specific time of an employee’s start date in the CPM/CDM role. This time period is defined by the role/level and will be documented in the employment offer.
- US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Philips Transparency Details
The pay range for this position is $90,160 to $154,560, annually. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
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Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
