Total 3 job vacancies by 09501 Citibanamex Seguros, S.A. de C.V., Integrante del Grupo Financiero Citibanamex

The Digital PM Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub function/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Plays a role in developing and managing the implementation of digital product suite for new and existing customers across businesses
• Works across multiple lines of business to deliver value added enhancement to the customer engagement platforms
• Enhance customer experience across online and offline assets through testing, personalization and automation of customer journeys
• Performs project management on small to medium scale projects from inception through to delivery
• Supports the product and partner teams in the development of digital tools and all web assets providing guidance on best practice and upcoming market trends/opportunities
• Brings innovations in tools to improve responses and design
• Manages key projects/digital initiatives and deliver positive outcomes in line with business deadlines
• Meet Key Performance Indicators; meet Customer Satisfaction and Net Promotor Score goals
• Supports website, innovating to deliver a remarkable customer experience, drive conversion and better engagement with the brand and products
• Track and manage production issues and work with relevant technology and local teams to expedite solutions
• Participates in monthly releases and performs business sanity testing
• Provide Subject Matter Expertise and direction for insights gained from experience on digital product project delivery
• Attend digital industry events and courses to remain up to date with industry trends and innovation; share relevant learnings and opportunities with the digital community
• Develop and deliver world class digital program and functionality delivery
• Prepare consistent and uniform reporting outputs that provide direction for optimization
• Provide accurate and valuable MIS for key stakeholders to ensure a Digital first approach to all activities
• Work as problem solver for key initiatives across multiple business areas to deliver digital projects
• Leverage local, regional and global relationships to ensure delivery of key projects and initiatives
• Maintain relationships with key stakeholders across the business
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years relevant experience
• Excellent numerical/analytical capability
• Consistently demonstrates clear and concise written and verbal communication
• High level of proficiency in Microsoft Office applications
• Ability to think strategically and then execute upon that design
• Proven ability to plan and coordinate

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

2-3 años de experiencia llevando canales digitales o procesos de canales alterno

Capacidad analítica, mejora de procesos de venta y habilidades de comunicación

Manejo intermedio de excel

Ingles Intermedio

Deseable tener haber tenido alguna certificación (PM, Marketing Digital, etc)

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The IT Project Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Coordinates activities of the project team, identifies necessary resources and develops schedules to meet completion deadlines.
• Verifies project team adherence to control and risk implementations as well as standards and process changes.
• Determines scope and impact of project risks and issues; raises and resolves issues.
• Applies good understanding of concepts and procedures within own IT project leadership area to resolve issues.
• Demonstrates a comprehensive understanding of how areas of IT project leadership collectively integrate to contribute to achieving business goals.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the IT project leadership area through shared responsibility for delivery of end results and contribution to planning, budget management and formulation of procedures; influences resource planning.
• Persuades and influences others through communication and diplomacy skills; may negotiate with external parties.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years experience in an IT project leadership role with commensurate people management experience.

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

El Analista Intermedio de Administración de Datos/Información es una función profesional de un empleado en desarrollo. Se ocupa de la mayoría de los problemas de forma independiente y tiene cierta libertad para resolver problemas complejos. Integra conocimientos sólidos del área de especialidad con una comprensión sólida de los estándares y las prácticas de la industria. Tiene buena comprensión del modo en que el equipo y el área interactúan con otros para lograr los objetivos de la subfunción o la categoría del puesto. Aplica un pensamiento analítico y el conocimiento de herramientas y metodologías de análisis de datos. Exige atención al detalle al realizar juicios y hacer recomendaciones en función del análisis de información fáctica. En general, debe lidiar con temas variables con impacto potencial más amplio en los negocios. Aplica su juicio profesional al interpretar datos y resultados. Explica la información de manera sistemática y transmisible. Se requieren habilidades desarrolladas de comunicación y diplomacia para intercambiar información potencialmente compleja/sensible. Genera un impacto moderado pero directo mediante un contacto estrecho con las actividades principales de los negocios. La calidad y puntualidad de servicio suministrado afectarán la eficiencia del equipo propio y de equipos estrechamente relacionados.

Responsabilidades:

• Esta función cubre a los titulares a cargo de diversas actividades de datos, incluida la administración de base de datos, análisis de datos, mantenimiento, calidad de datos y gestión de base de datos o arquitectura de base de datos/ingeniería de diseño.
• Realiza trabajo administrativo u operativo de rutina.
• Realiza acciones cotidianas enfocadas en la administración de procedimientos, análisis y preparación de informes definidos.
• Un titular con mayor nivel jerárquico revisará y verificará el trabajo de la persona con detenimiento y tendrá contacto limitado fuera de su área inmediata.
• Realiza entregas diarias de reportes preacordados y rutinarios, y al mismo tiempo profundiza su conocimiento del contexto más amplio de donde se realiza el trabajo.
• Evaluar adecuadamente el riesgo cuando se toman decisiones comerciales, demostrando una consideración particular por la reputación de la empresa y protegiendo a Citigroup, sus clientes y activos, al impulsar el cumplimiento de las leyes, las reglas y los reglamentos correspondientes, acatando la política, aplicando un juicio ético sólido en relación con el comportamiento personal, la conducta y las prácticas comerciales y escalando, administrando e informando los problemas de control con transparencia

Calificaciones:

• Entre 2 y 5 años de experiencia relevante.
• Capacidad de pensar de forma estratégica y de relacionarse con recursos fuera de su control directo para lograr objetivos.
• Conocimiento de herramientas analíticas (SAS E-miner, Knowledge Seeker, SPSS, etc.).
• Experiencias de aprendizaje con máquinas y datos masivos (R, Python, etc.).

Educación:

• Licenciatura/título universitario o experiencia equivalente.

- Mínimo 2 años de experiencia comprobable en puestos similares

- Necesario licenciatura concluida en carreras matemático financieras o afines

- Necesario conocimiento intermedio en lenguajes de programación (SQL - Python)

- Necesario nivel de ingles intermedio

- Deseable conocimiento en SAS

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting