Total 28 customer service job vacancies in Business Management / Project / Planning category in Brent, London, HA9 0FJ

Develop a clear understanding of all aspects of service delivery and ensure that the business agenda promotes service delivery and improved care for patients. Have responsibility for co-ordinating the strategic planning processes for the Directorate, incorporating all aspects of the business and service delivery agenda. Directing and ensuring the delivery of a number of disparate work streams across clinical teams, in conjunction with the appropriate Service Manager or Professional Lead. Provide formal presentations, on complex financial and service proposals, to Trust wide and Directorate management boards. Manage the Directorates central budget and ensure proactive steps are taken to reduce overall expenditure. Identify and manage procurement opportunities to reduce overall costs of the service, increase productivity and efficiencies and liaise with the corporate procurement process. Provide leadership and management of specific Trust wide programmes of work aimed at delivering a co-ordinated approach to managing resources and minimising risk. Direct and advise the Directorate Senior Management team on processes and systems to manage and minimise the Trusts exposure to financial risk. Line management responsibilities for key staff in the business and Performance Team and the Directorate EA/PA Team. Lead the Directorate response to procurement opportunities and actively look for new opportunities for the expansion of the business of the Directorate. Lead on a range of service improvement projects across the Directorate and develop policies that support implementation of improved operational processes and systems. Lead on the design and development of programmes to support the delivery of Oxleas priorities, Directorate priorities, NHS targets and other service priorities. Co-ordinate identified work streams through the use of skilled facilitation and project management, to deliver the Trusts and the Directorates service priorities. Provide support and training to managers and front-line staff in the use of effective service improvement techniques and evidence-based approaches to managing change. Lead development of and testing of new ideas and approaches that can support the Directorate deliver improvements. Overall responsibility for the financial management of the Directorate, putting corrective measures in place or identifying, developing and negotiating new income flows where necessary. Manage and maintain financial systems which will enable the Directorates services meet their financial targets. Take appropriate action to ensure that all budgets are properly managed by delegated budget holders. Manage the functions of the Business Office team and oversee the delivery of accurate and timely financial information to support the budgetary and business planning process. Take lead responsibility for the co-ordination of the Directorates financial reporting to external bodies such as SEL and Local Authorities. Leadership Lead on the development of an overall financial management strategy to address key areas of financial risk for the Directorate, working with the Service Director, Clinical Director, Associate Directors, Service Managers and the assigned directorate Senior Finance Manager to ensure that services are delivered within the budget allocation and meet Trust financial cost improvement targets. Lead on the development of detailed plans to deliver CIPs targets and cost pressures and identify potential areas for efficiency and improvements. Lead on the development of a financial reporting process that dovetails with the service performance and clinical information reporting systems to ensure a comprehensive strategic overview is provided to the management team. Take a leadership role in the development of business cases, both to secure new funding sources in order to deliver services, but also in response to tender applications. Lead on complex change management programmes within the Directorate, working across service areas, with clinical teams and managers to improve delivery of services and outcomes for service users. Collaborate with corporate colleagues to develop and improve the use of new technologies to support and increase the productivity of service delivery and procure new services or supplies and ensure appropriate contract monitoring arrangements. Own and manage the directorate Risk Register Health & Safety leadership for Community Mental Health Teams Communication Key working relationships with Directors, Executive, Business Managers in the Organisation, Senior Management Team, corporate support department(s) teams and senior staff including Commissioners, Local Authorities, GPs and also with voluntary organisations

Location: Perivale, West London/Wembley
Working Hours: Monday to Friday, 8:00 AM - 4:00 PM (37 hours per week)
Salary: Up to £41,200 per annum (including London Weighting bonus), flexible
Service Care Solutions is assisting the LTE Group in recruiting a passionate and motivated Bus & Coach Engineering Tutor to deliver the BACEM qualification (Bus and Coach Engineering Level 3 Apprenticeships) at their site in Perivale, West London.
Role Overview:
As a Bus & Coach Engineering Tutor, you will play a crucial role in developing apprentice's knowledge, skills, and behaviours to meet industry standards. You will conduct both classroom and workshop sessions, coaching and mentoring apprentices, and ensuring they are fully prepared for their End Point Assessment (EPA).
Key Responsibilities:

• Deliver high-quality teaching and mentoring sessions in both classroom and workshop environments.
• Manage a caseload of learners, providing regular interventions and ensuring timely evidence capture for learning and Ofsted requirements.
• Collaborate with employers and learning coaches to embed skills and knowledge in the workplace.
• Engage learner's line managers to ensure support and guidance throughout the apprenticeship journey.
• Prepare learners for their End Point Assessment through comprehensive planning and practice.
• Integrate Maths, English, and ICT (where applicable) into your teaching to support learner progression.
• Provide accurate and constructive feedback to learners, contributing to their development and success.
• Work closely with IQAs to ensure best practices and continuous improvement in teaching quality.
• Maintain positive relationships with employers, generating new leads and ensuring learner progression.
• Contribute to the creation of high-quality learning materials.

Qualifications and Experience:
Essential:

• Relevant occupational sector experience and qualifications (Level 3 or higher).
• Functional Skills Level 2 in English, Maths, and ICT (or willingness to undertake).
• Proven ability to deliver effective, engaging coaching and teaching in both classroom and workshop settings.
• Strong planning skills with a track record of meeting KPIs and strategic objectives.
• Customer-focused approach with excellent communication skills.

Desirable:

• Coaching qualification.
• Teaching qualification (Cert Ed/CTTLS/DTTLS).
• Knowledge of Government-funded training.
• Assessor qualifications (TAQA, AVA, A1, or D32/33).

Contact:
To apply or for more information, please contact Lewis Ashcroft at Service Care Solutions.
Email: lewis.ashcroft@servicecare.org.uk
Phone: 01772 208 962

Job title - Business Services Officer
Location - London, N1 (Office based 5 days)
Contract - Temporary
Hours - Mon-Fri /rota - 8am-4pm, 9am-5pm and 10am-6pm weekly rota
Start Date - Asap

The Role Summary
We are seeking a proactive and customer-focused Business Services Officer to join our clients central services team. The successful candidate will be responsible for providing high-quality facilities management across our office portfolio, delivering exceptional customer service to both staff and visitors.

Your key duties within the role will include:

• Meet and greet visitors, handle written, face-to-face, and telephone inquiries.
• Perform day-to-day maintenance tasks and oversee contractor work.
• Deliver post room services, including scanning and distributing incoming post.
• Provide first-line support for Audio Visual (AV) systems and workstation issues.
• Support a dispersed workforce by issuing equipment such as PPE and managing remote working setups.
• Assist in managing office moves, contractor liaison, and health & safety inspections.
• Support the Business Services Manager in budget monitoring and invoice processing.
• Organise and support conference facilities, including room setup, AV, and catering needs.

Key requirements

• Experience in a fast-paced, customer service-oriented environment.
• Prior experience in facilities management or a related field.
• Excellent communication skills with the ability to interact effectively with diverse clientele.
• Strong organisational skills, the ability to work independently, and IT proficiency, especially in MS Office.
• Experience managing small-scale projects is a plus.

The pay range for the role is £24.29 per hour LTD company rate. The PAYE equivalent is £18.48 per hour

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk

Service Care Legal are working on behalf of a London Borough Council who are seeking a Planning Lawyer to join their team on a permanent basis. Please see below further details within regards to this role.

Role: Planning Lawyer
Location: North West London
Salary: £48,116 to £52,116 per annum

We are seeking a Planning Lawyer to join our legal team, providing expert legal advice on Planning, Regeneration, and Highways matters.

Job Purpose:

• Support the management of the legal department.
• Provide high-level, proactive legal advice to the Council, its members, and officers.
• Serve as a key contact for senior officers and members regarding legal issues in Planning, Regeneration, and Highways.

Qualifications:

• Qualified Solicitor, Barrister, or FILEX.

Knowledge & Experience:

• Significant Continuing Professional Development (CPD) in planning law.
• Strong understanding of risk management in corporate governance.
• Well-developed expertise in planning law and local government law.
• Experience advising councils or boards in public meetings and reports.
• Knowledge of UK and EU legal trends affecting local government.
• Experience contributing to corporate policy and strategy development.

If this Planning Lawyer role sounds like an opportunity of interest, please feel free to reach out to Lloyd Stanley on 01772 208969 , or email Lloyd.stanley@servicecare.org.uk. We also welcome referrals for this position, where a successful recommendation would be worth £250.

Role: Project Manager - Must have live Developed Vetting before application to be considered

Position: Project Manager
Location: Counter Terrorism Policing Headquarters (CTPHQ)
Pay Rate: Up to £567.50 per day
Security Clearance: Must have live DV (Developed Vetting) clearance

Job Purpose:
We are seeking an experienced Project Manager to deliver projects and workstreams within the national and/or London Counter Terrorism and Protective Security (CT & PS) complex change portfolio. You will be accountable for the day-to-day management and delivery of projects across the change lifecycle, ensuring that objectives are met within time, cost, and quality constraints.

The Project Manager will work within the Project and Programme Management (PPM) team of CTPHQ's Change Pillar, which is responsible for managing a portfolio of Counter Terrorism and Protective Security projects and programmes.

Key Responsibilities:

• Lead discrete projects or work packages, reporting to a Senior Project Manager or Senior Responsible Owner.
• Manage blended teams (staff and contractors) and maintain project governance products such as risk registers, project plans, and issue trackers.
• Ensure projects maintain a defined PPM maturity, as per Portfolio Office standards.
• Develop and manage business cases through the CTPHQ governance process.
• Coordinate workshops, maintain accurate project documentation, and manage Change Control Requests.
• Establish regular reporting cycles and prepare summary dashboards for decision-makers.
• Manage project resources, suppliers, and commercial arrangements.
• Ensure project outputs align with the standards and requirements set by the Portfolio Office.

Skills:

• Advanced: Use of Portfolio Office templates, minute taking.
• Intermediate: Stakeholder management, project management, PPM governance, creative problem-solving, benefits management, reporting, risk analysis, and management.
• Foundation: Benefits mapping and profiling, workshop facilitation.

Experience:

• Previous experience in project and programme management environments, preferably in government, security agencies, or policing.
• Knowledge of MSP, Agile, and PRINCE2 methodologies.
• Experience in ICT or technical project delivery.
• Experience with project control mechanisms and project governance.

Qualifications:

• PRINCE2 Practitioner or equivalent qualification.
• Civil Service Contract Management Foundation.

Competency Framework:
Aligned with the Met Police Competency Values Framework:

• Resolute, Compassionate, and Committed: Emotionally aware (Level 2), takes ownership (Level 3).
• Inclusive, Enabling, and Visionary Leadership: Collaborative (Level 2), delivers support and inspiration (Level 2).
• Intelligent, Creative, and Informed Policing: Critical analysis (Level 3), innovative and open-minded (Level 2).

How to Apply:
If you meet the qualifications and have live DV clearance, please contact Lewis Ashcroft for more details and the application process.

Job Advertisement: Business Design Analyst Introduction

Service Care Solutions is partnering with Counter Terrorism Policing Headquarters (CTPHQ) to recruit skilled professionals for the role of Business Design Analyst. This is a unique opportunity to contribute directly to national security by driving key projects that enhance CTPHQ's organisational effectiveness and operational efficiency. We are looking for experienced individuals who can help shape and implement innovative business strategies within a non-IT environment.

Role and Purpose

As a Business Design Analyst, you will play a pivotal role in developing and refining business operating models, governance structures, and processes that are central to CTPHQ's mission. Your work will be crucial in revising and improving existing operating frameworks, ensuring they meet the evolving needs of counter-terrorism operations.

You will work autonomously within project structures, engaging confidently with senior stakeholders across CTPHQ to implement and embed effective changes. This role requires a deep understanding of organisational design principles and a proven ability to translate these into actionable strategies.

Key Responsibilities

• Business Operating Model Development: Design and implement comprehensive operating models that integrate organizational structure, processes, and governance.
• Governance Structures: Establish or revise governance frameworks that ensure effective decision-making and oversight within a complex organisational context.
• Process Development: Map and optimise business processes to enhance efficiency and align with strategic objectives.

Collaboration and Stakeholders

• Business Design Team: Participate in knowledge sharing and contribute to the development of CTPHQ's business design capability.
• CTP Officers and Staff: Engage with national network stakeholders to understand operational requirements, challenges, and opportunities.
• Programme and Project Teams: Collaborate to define, document, and plan required business design activities.
• Strategy and Performance: Identify drivers for organisational change and gather management information to support the need for change.
• Finance, HR, and Communications Partners: Work closely with business partners to manage the 'people' impacts of design activities.

Skills and Experience

Essential:

• Experience in designing business operating models, focusing on non-IT organisational structures.
• Proven ability to establish and revise governance frameworks in complex environments.
• Strong process development skills, with experience in mapping and optimising business processes.
• Consultancy background with experience in organisational development.

Project Manager - Counter Terrorism Policing Headquarters (CTPHQ)

We are seeking an experienced Project Manager to join Counter Terrorism Policing Headquarters (CTPHQ). In this role, you will be responsible for delivering key projects and work packages within the national and/or London Counter Terrorism and Protective Security (CT & PS) complex change portfolio.

Role Overview:

• Daily Rate: £550 - £567.50
• Location: CTPHQ
• Reporting To: Senior Project Manager
• Role: Deliver specific projects and workstreams within the CT & PS change portfolio, working flexibly across various initiatives.
• Clearance: Candidates must hold DV clearance

Position within CTPHQ Change Pillar: The Change Pillar manages the Counter Terrorism (CT) and Protective Security (PS) Policing Change Portfolio. It is divided into four teams: Project and Programme Management (PPM), Portfolio Management, Change Management, and Business Design. As a Project Manager within the PPM team, you will oversee the delivery of projects and programmes critical to CT & PS objectives.

Job Purpose: To manage and deliver projects or workstreams across the change lifecycle, adhering to agreed parameters of time, cost, and quality.

Key Responsibilities:

• Project Management: Proactively lead and manage discrete projects or work packages. Report to the Senior Project Manager or Senior Responsible Owner.
• Team Leadership: Manage both staff and contractor teams, ensuring effective project delivery.
• Governance & Control: Maintain project governance through active management of project plans, risk and issue registers, change control, and compliance with PPM standards.
• Documentation & Reporting: Develop and manage Business Cases, create high-quality governance products (e.g., delivery RAG, dependency logs, project plans), and facilitate workshops.
• Change Control: Oversee Change Control Request (CCR) processes, ensuring effective management and audit compliance.
• Resource Management: Lead project teams, manage suppliers, and track resources, including organisation charts and trackers.
• Reporting Cycles: Establish and manage reporting cycles, prepare highlight reports, and ensure timely and accurate reporting to the PMO or PfMO.
• Budget Control: Assist Senior Project Managers/Programme Managers with budget control.
• Professional Guidance: Seek advice from the Programme Management Office (PMO) or Portfolio Management Office (PfMO) and ensure adherence to programme/project management processes and standards.

Required Skills & Experience:

• Project Management Expertise: Proven experience managing projects in complex environments, ideally in technical or ICT settings.
• Methodologies: Knowledge of project management methodologies such as MSP, Agile, and PRINCE2.
• Governance & Documentation: Experience in developing Business Cases, managing project controls, and creating comprehensive documentation.
• Qualifications: PRINCE2 Practitioner or equivalent qualification preferred. Civil Service Contract Management: Foundation is desirable.

How to Apply: For more information or to apply, contact Lewis Ashcroft at Lewis.Ashcroft@servicecare.org.uk or call 01772 208962

Job Title: Business Analyst
Vetting Level: SC at time of application
Daily Rate: £550

Job Summary:
We are seeking an experienced Business Analyst to support the national Counter-Terrorism (CT) Policing Community in developing and managing technology User Requirements, scoping studies, and Business Cases (Government Green Book). The successful candidate will be instrumental in progressing projects through due governance to delivery, crafting various documentation formats, and providing expert advice and guidance on technology. You will also represent the Business Development, Strategy, and Demand (BDSD) and the Technology Pillar at corporate and national technology forums.

Key Responsibilities:

1. User Requirements and Business Cases: Assist the national CT Policing Community in creating user requirements, scoping studies, and business cases by liaising with operational teams, Procurement Services, and Lead Accountants. Ensure new requirements are aligned with national products or services.
2. Needs Assessment: Understand and address the current and future technology needs of the CT Policing Community. Align strategic requirements for technology products and services with national and CTP HQ strategies.
3. Documentation Management: Update and maintain the BDSD Demand Log and the National CT Technology Strategy.
4. Project Commissioning: Collaborate with CTP HQ, Finance Services, Commercial Services, and external agencies to ensure projects are appropriately commissioned and continue to meet the national CT Policing Community's needs.
5. Technology Conduit: Serve as a key point of advice and escalation for technology projects, governance, and issues between the customer and CTP HQ.
6. Relationship Building: Develop and maintain relationships with internal and external policing partners/agencies to address technology needs.
7. Representation: Represent BDSD, the Technology Pillar, and CTP HQ at project/programme boards and corporate forums. Influence direction and represent the customer at national technology forums as needed.
8. Technology Advice: Advise on the suitability of new and emerging technologies and oversee the implementation of national technology projects and initiatives. Provide updates on status and business cases.

Essential Experience:

• Proven track record of extensive Business Analysis experience, including development and project lifecycles.
• Experience producing 'as-Is' and 'to-be' process models using BPMN and conducting Gap Analysis.
• Knowledge of national security accreditation processes and the Cabinet Office Security Policy Framework (SPF).
• Experience in delivering IT-related business cases and familiarity with national and local governance processes.
• Skilled in planning, managing, and facilitating workshops.
• Proficient in producing project artefacts using UML and modelling tools.
• Excellent communication skills, with the ability to present to various audiences.
• Experience working in a structured development environment and with multiple pillars within CTP HQ.

Desirable Qualifications:

• BCS Business Analysis Professional Diploma (formerly ISEB Business Analysis Diploma).
• SFIA skills: Business Analysis level 5.
• Recognised Project Management qualifications.

Contact Details:
For more information or to apply, please contact Lewis Ashcroft at Lewis.ashcroft@servicecare.org.uk or call 01772 208962.

Our Client based in Greenwich is currently recruiting for a Planning Officer to join their team as soon as possible.

This is a full time, temporary position on an ongoing contract offering up to £27.72 per hour Umbrella LTD.

The purpose of the role is to assist in the design and conduct of surveys, evaluation of planning applications, and contribute to the council's planning, regeneration, and economic development strategies.

Key responsibilities include:

• Scale 6: Assist with data collection, drafting reports, and supporting project briefs under supervision. Participate in public engagement and manage planning inquiries.

• SO1/SO2: Process and assess planning applications, prepare committee reports, and handle inquiries. Represent the council at meetings and assist in staff training.

• PO1/PO2: Lead complex planning projects, present at public inquiries, and supervise staff. Manage major development proposals and liaise with key stakeholders.

All roles require promoting council policies on Equal Opportunities, Customer Care, and Environmental initiatives. Opportunities for career progression are available based on experience and skill development.

If interested or have any questions, please feel free to get in touch on 01772 208967 or via email at hona.bzowska@servicecare.org.uk

Our Client based in East London is currently recruiting for a Project Manager / Surveyor to join their team as soon as possible.

This is a full time, temporary position on an ongoing contract offering up to £285 per day Umbrella LTD.

The purpose of the role is to be responsible for managing and leading on all allocated building works and aspects of projects under direction from the Senior building surveyor regarding the planning, review and development to fully meet the annual requirements of the Council's corporate repairs, allotted projects and capital programmes.

Responsibilities:

Responsible for ensuring the allocated building surveyor delivers the full range of duties on allocated works appropriate to the scope of work undertaken, including major new build and/or refurbishment projects, planned maintenance and other revenue and capital funded projects with work programmes including Stakeholder consultation, brief agreement, preparation and presentation of feasibilities and option appraisals. Scheme design, preparation of accurate budget estimates and spend profile projections.

Requirements:

• Higher National Diploma in Building Studies or equivalent formal qualification
• Extensive experience in direct management of surveyors delivering works to a commercial property portfolio.
• Experience In Providing Full Building Surveying Services For A Variety Of Repairs, Refurbishment And Adaptations Works
• Significant experience as a Chartered Construction manager or Chartered building engineer working directly on commercial properties.
• Experience of working within a large Corporate/ Civil service/ Local Government office environment creating complete project tender packs and managing projects from feasibility/ design through to completion.

If interested or have any questions, please feel free to get in touch on 01772 208967 or via email at james.glover@servicecare.org.uk

Job Title: Organisational Development Business Partner

Work Pattern: 36 Hours a week

Contract: Perm

Location: Brent

Salary: £49,083 per annum

Job Description:

Our client is seeking an experienced Organisational Development Business Partner to join their HR & OD Team. The successful candidate will be responsible for ensuring that organisational development initiatives are integrated and support the achievement of the company's business goals.

Key Responsibilities:

• Translate learning and organisational development matters into effective programmes of delivery.
• Develop and implement key workforce activities and interventions to enable and support the development of a skilled and committed workforce, including workforce planning, succession management, and talent development.
• Work collaboratively with the HR & OD Team to ensure that organisational development initiatives are aligned with the company's business goals.
• Provide expert advice and guidance on organisational development matters to key stakeholders across the company.
• Support the development and implementation of the company's learning and development strategy.
• Ensure that all organisational development initiatives are evaluated and continuously improved.

Job Requirements:

• Excellent communication, interpersonal, and relationship-building skills.
• Ability to work collaboratively with key stakeholders across the company.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple projects and priorities.
• Strong attention to detail and the ability to work to tight deadlines.
• High level of proficiency in Microsoft Office, particularly Excel and PowerPoint.

If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an email to arran.fitchie@servicecare.org.uk

Service Care Solutions are currently recruiting on behalf of a Client in the Public Sector for a motivated and skilled Planner to join a vibrant Council's Planning Department in Central London.

This is a full time, temporary, ongoing role offering up to £30 per hour Umbrella LTD Inside IR35.

Purpose of the Job:

The role aims to facilitate the development of professional skills, knowledge, and work experience in planning, within a supportive and educational environment. The successful candidate will play a crucial part in driving forward the planning agenda of the council.

Key Responsibilities:

Participation in Development Programme:

• Engage in the Council's Planning Department Development Programme.
• Support staff in a collaborative learning environment to develop professional skills, knowledge, and practical experience in planning.

Collaboration and Networking:

• Establish and maintain effective working relationships with colleagues within the council and planners throughout London.
• Collaborate with transport, environment, and planning professionals, along with professional associations, to advance the council's improvement agenda.
• Lead personal projects with managerial support, ensuring timely and relevant outputs.

Project and Stakeholder Management:

• Work closely with local partners, stakeholders, and various council departments to identify and manage project opportunities that align with the Council's key objectives.
• Contribute to the determination of planning applications, the preparation and implementation of planning policies, and other related activities.

Team Coordination and Client Engagement:

• Collaborate with teams of professional officers to deliver high-quality projects that cater to the needs of diverse clients, including the Cabinet, committees, steering groups, other council teams, and elected members.

Requirements:

• Expertise: Comprehensive understanding of urban planning and regeneration issues in a major city context, with insight into how town planning can address these challenges.
• Experience: Proven experience in a fast-paced planning service, including staff development and project management responsibilities.

If you have any questions, do not hesiatate to contact hona.bzowska@servicecare.org.uk or call on 01772 208967.

Job Title: Business Support Officer

Location: Havering, Romford

Contract Type: 6 Months Temporary Ongoing

Weekly Hours: 36

Working Hours: 09:00 - 17:00

Start Date: 12/08/2024

Salary: £170.27 per day (Umbrella)

Job Overview: We are seeking a Resourcing and Onboarding Officer to oversee an effective approach to recruitment. This role involves supporting the recruitment function and ensuring excellent candidate experience and compliance.

Key Responsibilities:

1. Provide advice and guidance on recruitment processes to managers and candidates, ensuring smooth and timely transfer from offer to starting employment.
2. Update all records and systems accurately, ensuring all relevant documents are signed and saved correctly.
3. Undertake necessary pre-employment checks, working closely with the Safer Recruitment Officer for DBS checks.
4. Process probationary periods of new starters promptly.
5. Assist in organizing and delivering the Corporate Induction Programme.
6. Support Recruitment Consultants with day-to-day tasks, including candidate journey, advertising vacancies, maintaining accurate data on the Applicant Tracking System (ATS), query management, and reporting.
7. Drive a strong candidate experience through high responsiveness and engaging stakeholder management.
8. Maintain confidentiality and security of information in line with Data Protection GDPR legislation.
9. Champion a continuous improvement mindset and a can-do approach.
10. Collaborate with colleagues to streamline processes and contribute to service improvement, enhancing the user journey.
11. Provide general support to the People & Workforce Experience team as needed.
12. Commit to all aspects of inclusion and diversity in all your work.

Essential Criteria:

• Strong interpersonal skills with the ability to communicate effectively with managers, candidates, and colleagues.
• Proven experience in recruitment and on boarding processes.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple tasks and prioritise workload effectively.
• Proficiency in using Microsoft Office Suite and Applicant Tracking Systems (ATS).
• Knowledge of Data Protection GDPR legislation.
• Commitment to continuous improvement and a proactive approach to problem-solving.
• Understanding of inclusion and diversity principles.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Adam at Service Care Solutions on 01772 208 966 or send an E-Mail to Adam.Pearce@servicecare.org.uk

Job Purpose: To take a lead on setting up SUN groups in Bexley and Greenwich anddeveloping SUN groups in Bromley including setting up operational processes, clinical governance, and supervision structures in each borough consultation with the SUN clinical lead. Supervision of SUN groups facilitators in the borough of Bexley.Report on the progress of the SUN group roll out and any risks of these plans to the Head of Psychological Therapies in Primary Care Adult Mental Health and relevant stakeholders. Develop a business case for the continuing provision of SUN groups in the Adult Mental Health directorate to include options appraisal for a stand alone SUN group service and the existing model of integration with existing Community Mental Health Teams. To focus on: Updating the SUN Group operational policy. Develop structures for operational management, clinical governance and clinical supervision. Ongoing training programme to ensure the continued development of staff trained to facilitate SUN groups. To oversee operational processes for SUN groups in each of the three boroughs. To liaise with operational lead from the borough adapt teams to book rooms and to organise rotas for the groups in each borough.Work alongside operational lead in each borough to ensure referral processes are set up and managed via email. To work with clinical lead to ensure clinical supervision structures are set up in each borough. Be up to date and proficient in the use of social media and virtual technologies to support this work. To plan ongoing training annually for new facilitators. To gather, analyse and use workforce and other data to underpin plans and evaluation. To keep stakeholders up to date on project progress and risks. To develop an inclusive approach to the SUN model monitoring staff andservice users involvement from diverse backgrounds creating a psychologically safe environment for the groups and advocating the principles of trauma-informed care. To maintain a strong focus on collaboration and coproduction of the workstream; ensuring all projects understand service User and staff needs and views. To receive and provide training as appropriate to the role in line with national developments in SUN group model.To undertake service evaluation, audit, research and policy development. To work as an autonomous professional within appropriate professional guidelines and codes of conduct, and guided by principles and policies or procedures of the service, taking responsibility for interpreting policies within defined parameters. To work as an autonomous professional within BPS and HCPC or otherprofession specific guidelines and codes of conduct, and guided by principles and policies or procedures of the service, taking responsibility for interpreting policies within defined parameters.

Service Care is proud to assist CTP in recruiting a highly skilled and dedicated Business Service Manager. This role requires DV clearance and is integral to the ongoing delivery of critical service level agreements. If you are passionate about service management and thrive in a challenging environment, we invite you to apply.

Position: Service Manager
Location: Hybrid (3 days a week onsite)
Vetting Level: DV

Job Summary:
To support the ongoing delivery of authority service level agreements, working with internal functions and third-party suppliers and vendors, ensuring that they are met. Responsible for ensuring that all IT service management processes, operational level agreements, and underpinning contracts are appropriate for the agreed service level targets. Monitoring and managing services by producing effective management intelligence reports; tracking service levels, holding regular service reviews with stakeholders, and liaising with customers and users to identify further opportunities for improvements.

Key Tasks:
Supplier Performance Management:

• Management of commercial supplier performance, ensuring that they are held to account for delivering services to agreed levels and quality.
• Assessing service performance information; assessing supplier responsiveness and quality of work in dealing with service problems and issues.

Business and User Engagement and Communications:

• Engaging with the senior service stakeholders and the user community to understand operational demands of the service.
• Negotiating plans and schedules with stakeholders for service downtime for maintenance or outages for any fixes of problems, ensuring that these are aligned with business and user needs.

Service Improvement and Development:

• Work with stakeholders to understand, prioritise, and document evolving and changing service requirements on a periodic basis.
• Work with stakeholders to secure costed options for meeting those requirements and processing this demand for changes or improvements into the CTP business governance process.
• Commission ICT/suppliers to implement improvements and changes that CTP has approved and is prepared to fund.

Essential Experience:

• Experience in roles involving service management of high-priority digital or technology services in a demanding operational environment.
• Experience of building and maintaining relationships with a range of business users and senior stakeholders in the context of service management of live IT services.
• Experience of being in roles where you have been self-led and operated independently and had to plan and prioritise tasks in a busy environment.
• Aptitude for attention to detail and ability to maintain effective control over many tasks in parallel delivering within deadlines.
• Experience in roles managing commercial or internal suppliers and their performance against agreed contract requirements or Service Level Agreements.
• Excellent oral and written communication skills to ensure all stakeholders associated with the service maintain a clear understanding of the status of the service and associated tasks at all times.
• Evidence of having applied strong influencing and communication skills in roles engaging stakeholders and partners.
• SC/MV level of vetting.

If you would be interested in applying please contact Lewis on 01772 208962 or email Lewis.Ashcroft@servicecare.org.uk