Total 35 customer service job vacancies in Business Management / Project / Planning category in City of London, London, EC1M 5LA

Develop a clear understanding of all aspects of service delivery and ensure that the business agenda promotes service delivery and improved care for patients. Have responsibility for co-ordinating the strategic planning processes for the Directorate, incorporating all aspects of the business and service delivery agenda. Directing and ensuring the delivery of a number of disparate work streams across clinical teams, in conjunction with the appropriate Service Manager or Professional Lead. Provide formal presentations, on complex financial and service proposals, to Trust wide and Directorate management boards. Manage the Directorates central budget and ensure proactive steps are taken to reduce overall expenditure. Identify and manage procurement opportunities to reduce overall costs of the service, increase productivity and efficiencies and liaise with the corporate procurement process. Provide leadership and management of specific Trust wide programmes of work aimed at delivering a co-ordinated approach to managing resources and minimising risk. Direct and advise the Directorate Senior Management team on processes and systems to manage and minimise the Trusts exposure to financial risk. Line management responsibilities for key staff in the business and Performance Team and the Directorate EA/PA Team. Lead the Directorate response to procurement opportunities and actively look for new opportunities for the expansion of the business of the Directorate. Lead on a range of service improvement projects across the Directorate and develop policies that support implementation of improved operational processes and systems. Lead on the design and development of programmes to support the delivery of Oxleas priorities, Directorate priorities, NHS targets and other service priorities. Co-ordinate identified work streams through the use of skilled facilitation and project management, to deliver the Trusts and the Directorates service priorities. Provide support and training to managers and front-line staff in the use of effective service improvement techniques and evidence-based approaches to managing change. Lead development of and testing of new ideas and approaches that can support the Directorate deliver improvements. Overall responsibility for the financial management of the Directorate, putting corrective measures in place or identifying, developing and negotiating new income flows where necessary. Manage and maintain financial systems which will enable the Directorates services meet their financial targets. Take appropriate action to ensure that all budgets are properly managed by delegated budget holders. Manage the functions of the Business Office team and oversee the delivery of accurate and timely financial information to support the budgetary and business planning process. Take lead responsibility for the co-ordination of the Directorates financial reporting to external bodies such as SEL and Local Authorities. Leadership Lead on the development of an overall financial management strategy to address key areas of financial risk for the Directorate, working with the Service Director, Clinical Director, Associate Directors, Service Managers and the assigned directorate Senior Finance Manager to ensure that services are delivered within the budget allocation and meet Trust financial cost improvement targets. Lead on the development of detailed plans to deliver CIPs targets and cost pressures and identify potential areas for efficiency and improvements. Lead on the development of a financial reporting process that dovetails with the service performance and clinical information reporting systems to ensure a comprehensive strategic overview is provided to the management team. Take a leadership role in the development of business cases, both to secure new funding sources in order to deliver services, but also in response to tender applications. Lead on complex change management programmes within the Directorate, working across service areas, with clinical teams and managers to improve delivery of services and outcomes for service users. Collaborate with corporate colleagues to develop and improve the use of new technologies to support and increase the productivity of service delivery and procure new services or supplies and ensure appropriate contract monitoring arrangements. Own and manage the directorate Risk Register Health & Safety leadership for Community Mental Health Teams Communication Key working relationships with Directors, Executive, Business Managers in the Organisation, Senior Management Team, corporate support department(s) teams and senior staff including Commissioners, Local Authorities, GPs and also with voluntary organisations

B.I.C. SERVICES PTY LIMITED is a Professional Commercial and Industrial cleaning company and a leading provider of commercial and Industrial cleaning services in today’s marketplace. As a Business Service Manager, you will drive operational excellence, Stakeholder and Customer Engagement, foster a supportive work environment through leadership and development, and ensure strict adherence to safety and compliance standards.

Operational Excellence:
• Responsible for the management and operation of the site/sites, including ensuring the performance of contracts, meeting all relevant contract and Company KPI’s, handling of complaints and dealing with employment related matters.
• Control attendance of employees at the various commercial and industrial worksites and make the necessary arrangements to cover the job when, for any reason, a staff fails to show up for work.
• Ensure high standards of cleanliness and safety, adhering to security, health, and safety regulations.
• Monitor and report on performance of contracted services such as waste removal and window cleaning and ensure they are complying with the Company’s Operating Systems.
• Take full ownership of managing and resolving all cleaning feedback and complaints of commercial and industrial clients.
• Implement strategic planning and best practice initiatives to remain at the forefront of cleaning operations.

Stakeholder and Customer Engagement:
• Work closely with stakeholders and departments to promote teamwork and add value.
• Be the first point of contact for Clients and liaise with Clients to build, maintain and enhance strong long-term relationships.
• Build and maintain strong relationships with clients, employees, suppliers, and local authorities.

Team Leadership and Development:
• Lead the Cleaning / Presentation team, creating a positive and motivational working environment.
• Develop and implement advanced planning for all cleaning operations, including periodic tasks, with clear schedules and sign-offs.
• Provide the necessary training and support for new and existing employees and supervisors, with focus on maintaining the Company's strategic goals.
• Focus on training and development to establish good working practices and enhance customer experience interactions

Compliance and Safety:
• Conduct regular site inspections to ensure strict adherence to compliance with company standards and safety regulations.

Financial and Budget Management:
• Manage and report on cleaning operational budgets with transparency, including forecasting and tracking expenditures.
• Oversee payroll, rosters, and manning levels, ensuring compliance and accuracy.

Position Requirements of Qualifications:
• Bachelor's degree in business management or relevant discipline.
• Proven experience in operations management within a cleaning services environment, with a strong track record of achieving results and optimizing processes.
• Demonstrated leadership qualities with a passion for mentoring and developing teams.
• Excellent communication, negotiation, and problem-solving skills.
• Strategic thinker with exceptional time management and prioritization abilities.

Key Requirements:
• At least 2 years of leadership experience in a cleaning services environment.
• Proven ability to manage growth within a contract environment and adapt to dynamic conditions.
• Strong business and financial management skills, with a creative approach to problem-solving.
• Willingness to be flexible with your schedule and a positive "can do" attitude.
• Experience working with people from diverse National, Cultural and Linguistic backgrounds.

Annual Salary: $80000 + Superannuation
Only eligible and shortlisted applicants will be contacted.

• Uses knowledge of government regulations to assist the Contracting office in awarding Architectural and Engineering (A/E) and construction contracts.
• Briefs Park, Denver Service Center, NPS Region 1 and WASO leadership on project status, delays and construction issues on large complex projects.
• Assists in negotiating A/E services, construction management services, and construction contracts.
• Participates in Value Analysis Workshops, and makes park, region, and design team (or equivalent) presentations on project needs, impacts, logistics, and temporary systems.
• Performs daily site visits to each project site an properly documents work, materials and manpower for each trade.

Starting at $95,694 Per Year (GS 12)

Location: Perivale, West London/Wembley
Working Hours: Monday to Friday, 8:00 AM - 4:00 PM (37 hours per week)
Salary: Up to £41,200 per annum (including London Weighting bonus), flexible
Service Care Solutions is assisting the LTE Group in recruiting a passionate and motivated Bus & Coach Engineering Tutor to deliver the BACEM qualification (Bus and Coach Engineering Level 3 Apprenticeships) at their site in Perivale, West London.
Role Overview:
As a Bus & Coach Engineering Tutor, you will play a crucial role in developing apprentice's knowledge, skills, and behaviours to meet industry standards. You will conduct both classroom and workshop sessions, coaching and mentoring apprentices, and ensuring they are fully prepared for their End Point Assessment (EPA).
Key Responsibilities:

• Deliver high-quality teaching and mentoring sessions in both classroom and workshop environments.
• Manage a caseload of learners, providing regular interventions and ensuring timely evidence capture for learning and Ofsted requirements.
• Collaborate with employers and learning coaches to embed skills and knowledge in the workplace.
• Engage learner's line managers to ensure support and guidance throughout the apprenticeship journey.
• Prepare learners for their End Point Assessment through comprehensive planning and practice.
• Integrate Maths, English, and ICT (where applicable) into your teaching to support learner progression.
• Provide accurate and constructive feedback to learners, contributing to their development and success.
• Work closely with IQAs to ensure best practices and continuous improvement in teaching quality.
• Maintain positive relationships with employers, generating new leads and ensuring learner progression.
• Contribute to the creation of high-quality learning materials.

Qualifications and Experience:
Essential:

• Relevant occupational sector experience and qualifications (Level 3 or higher).
• Functional Skills Level 2 in English, Maths, and ICT (or willingness to undertake).
• Proven ability to deliver effective, engaging coaching and teaching in both classroom and workshop settings.
• Strong planning skills with a track record of meeting KPIs and strategic objectives.
• Customer-focused approach with excellent communication skills.

Desirable:

• Coaching qualification.
• Teaching qualification (Cert Ed/CTTLS/DTTLS).
• Knowledge of Government-funded training.
• Assessor qualifications (TAQA, AVA, A1, or D32/33).

Contact:
To apply or for more information, please contact Lewis Ashcroft at Service Care Solutions.
Email: lewis.ashcroft@servicecare.org.uk
Phone: 01772 208 962

Job title - Business Services Officer
Location - London, N1 (Office based 5 days)
Contract - Temporary
Hours - Mon-Fri /rota - 8am-4pm, 9am-5pm and 10am-6pm weekly rota
Start Date - Asap

The Role Summary
We are seeking a proactive and customer-focused Business Services Officer to join our clients central services team. The successful candidate will be responsible for providing high-quality facilities management across our office portfolio, delivering exceptional customer service to both staff and visitors.

Your key duties within the role will include:

• Meet and greet visitors, handle written, face-to-face, and telephone inquiries.
• Perform day-to-day maintenance tasks and oversee contractor work.
• Deliver post room services, including scanning and distributing incoming post.
• Provide first-line support for Audio Visual (AV) systems and workstation issues.
• Support a dispersed workforce by issuing equipment such as PPE and managing remote working setups.
• Assist in managing office moves, contractor liaison, and health & safety inspections.
• Support the Business Services Manager in budget monitoring and invoice processing.
• Organise and support conference facilities, including room setup, AV, and catering needs.

Key requirements

• Experience in a fast-paced, customer service-oriented environment.
• Prior experience in facilities management or a related field.
• Excellent communication skills with the ability to interact effectively with diverse clientele.
• Strong organisational skills, the ability to work independently, and IT proficiency, especially in MS Office.
• Experience managing small-scale projects is a plus.

The pay range for the role is £24.29 per hour LTD company rate. The PAYE equivalent is £18.48 per hour

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk

Business Analyst Consultant
Customer Science Sydney, New South Wales, Australia (Hybrid)

About you
Are you passionate about making a difference through customer-focused service strategy, operational excellence and project implementation? Do you love working with others to see them succeed? Would you like to be part of a skilled and passionate team that is transforming Australian organisation services into global leaders?

Background
Customer Science is a fast-growing Customer Experience, Digital Transformation, Service Consulting firm. Our mission is to help Australian companies bring their customer and digital vision to life and deliver globally leading services. We provide practical advice so that we can guarantee to our clients they will get a solution that can be implemented and deliver a sustainable benefit. We have already had great success working with leading brands, Government and industry to make life better for all Australians.

About you:
We are looking for experienced Business Analyst knowledge in Contact Centres with customer experience and operational transformation. A collaborative and inspirational driver of change who is passionate about customer experience and creating significant customer and operational solutions. You will drive customer loyalty, employee engagement, optimise operations, increase value, and deliver exceptional sustainable solutions.

· Strong customer service and analytical skills
· Effective communication and problem-solving skills
· Ability to make sound evidence-based decisions under pressure
· Proven skills in defining, prioritising and organising competing tasks to meet deadlines
· Sound knowledge of business analysis processes
· Ability to transform a concept into a comprehensive requirement specification
· Knowledge of industry standards and benchmarks
· Willingness to learn the current and future IT environment

Experience required:
• 3 or more years’ experience as a Business Analyst managing customer experience, process improvement, change management or similar functions in a Contact Centre. Perhaps you have a been a Contact Centre Manager or Team Leader.
• Expertise in identifying key drivers of the customer experience
• Ability to identify an initiative's impact on customer experience and balance with other priorities including cost and other strategic imperatives
• Consulting experience
• Ability to influence decisions and gain consensus across different channels and lines of business
• Proven expertise in change management, process improvement or project management.
• Experience documenting business cases and processes
• Demonstrated high level of business process management expertise to develop and implement solutions
• Strong interpersonal and stakeholder engagement skills
• · Excellent written, verbal and presentation skills.

Personal Drive
· A creative person who is able to work independently and as part of a team.
· Passionate about making a difference for people through great service
· Loves seeing others succeed and creating win-win opportunities
· Wants to be part of and helping to build a successful growing team
· Quick learner

Next Steps
Does this sound like a good fit for you? Please send through your CV or reach out directly to Catherine Larroche on catherine.larroche@customerscience.com.au

Service Care Legal are working on behalf of a London Borough Council who are seeking a Planning Lawyer to join their team on a permanent basis. Please see below further details within regards to this role.

Role: Planning Lawyer
Location: North West London
Salary: £48,116 to £52,116 per annum

We are seeking a Planning Lawyer to join our legal team, providing expert legal advice on Planning, Regeneration, and Highways matters.

Job Purpose:

• Support the management of the legal department.
• Provide high-level, proactive legal advice to the Council, its members, and officers.
• Serve as a key contact for senior officers and members regarding legal issues in Planning, Regeneration, and Highways.

Qualifications:

• Qualified Solicitor, Barrister, or FILEX.

Knowledge & Experience:

• Significant Continuing Professional Development (CPD) in planning law.
• Strong understanding of risk management in corporate governance.
• Well-developed expertise in planning law and local government law.
• Experience advising councils or boards in public meetings and reports.
• Knowledge of UK and EU legal trends affecting local government.
• Experience contributing to corporate policy and strategy development.

If this Planning Lawyer role sounds like an opportunity of interest, please feel free to reach out to Lloyd Stanley on 01772 208969 , or email Lloyd.stanley@servicecare.org.uk. We also welcome referrals for this position, where a successful recommendation would be worth £250.

The Role
Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people ? these are some of the core elements that make us unique.
We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human-centred appliance brand.
Our Opportunity ? Project Coordinator-Customer Success Lead (Builder)
This is a great opportunity for a progressive individual looking to build their career within the whitegoods sector to join as we continue to enhance our offerings for our key customers - delivering first class premium service. In this role, you will gain ... Click here to view more detail / apply for Project Coordinator-Customer Success Lead (Builder)

Role: Project Manager - Must have live Developed Vetting before application to be considered

Position: Project Manager
Location: Counter Terrorism Policing Headquarters (CTPHQ)
Pay Rate: Up to £567.50 per day
Security Clearance: Must have live DV (Developed Vetting) clearance

Job Purpose:
We are seeking an experienced Project Manager to deliver projects and workstreams within the national and/or London Counter Terrorism and Protective Security (CT & PS) complex change portfolio. You will be accountable for the day-to-day management and delivery of projects across the change lifecycle, ensuring that objectives are met within time, cost, and quality constraints.

The Project Manager will work within the Project and Programme Management (PPM) team of CTPHQ's Change Pillar, which is responsible for managing a portfolio of Counter Terrorism and Protective Security projects and programmes.

Key Responsibilities:

• Lead discrete projects or work packages, reporting to a Senior Project Manager or Senior Responsible Owner.
• Manage blended teams (staff and contractors) and maintain project governance products such as risk registers, project plans, and issue trackers.
• Ensure projects maintain a defined PPM maturity, as per Portfolio Office standards.
• Develop and manage business cases through the CTPHQ governance process.
• Coordinate workshops, maintain accurate project documentation, and manage Change Control Requests.
• Establish regular reporting cycles and prepare summary dashboards for decision-makers.
• Manage project resources, suppliers, and commercial arrangements.
• Ensure project outputs align with the standards and requirements set by the Portfolio Office.

Skills:

• Advanced: Use of Portfolio Office templates, minute taking.
• Intermediate: Stakeholder management, project management, PPM governance, creative problem-solving, benefits management, reporting, risk analysis, and management.
• Foundation: Benefits mapping and profiling, workshop facilitation.

Experience:

• Previous experience in project and programme management environments, preferably in government, security agencies, or policing.
• Knowledge of MSP, Agile, and PRINCE2 methodologies.
• Experience in ICT or technical project delivery.
• Experience with project control mechanisms and project governance.

Qualifications:

• PRINCE2 Practitioner or equivalent qualification.
• Civil Service Contract Management Foundation.

Competency Framework:
Aligned with the Met Police Competency Values Framework:

• Resolute, Compassionate, and Committed: Emotionally aware (Level 2), takes ownership (Level 3).
• Inclusive, Enabling, and Visionary Leadership: Collaborative (Level 2), delivers support and inspiration (Level 2).
• Intelligent, Creative, and Informed Policing: Critical analysis (Level 3), innovative and open-minded (Level 2).

How to Apply:
If you meet the qualifications and have live DV clearance, please contact Lewis Ashcroft for more details and the application process.

Service Care Legal are currently working alongside an exceptional local authority, based in Lancashire, which is seeking an experienced Planning and Highway Paralegal to join their team. This is an excellent opportunity to progress in your career and gain experience in the legal industry.

ROLE: Planning and Highway Paralegal

Rate: £16 - £20 an hour Umbrella

LOCATION: Preston / Hybrid Working

Contract Length: 1 Month Ongoing

Responsibilities:

• Analyse and interpret planning documents, zoning laws, and environmental regulations.
• Able to handle high caseload in Planning and Highway from start to completion.
• Prepare planning appeal documents and submissions to relevant planning authorities.

About you:

• Strong communication and interpersonal skills.
• Powerful understanding of planning laws, zoning regulations, land use policies, and highway regulations.
• Effective attention to detail and organisational abilities.

Benefits:

• Hybrid Working
• Weekly Pay
• Flexible Hours

If this Planning and Highway Paralegal position is right for you or someone you may know, don't hesitate to get in touch with Aanisah Khan via email Aanisah.Khan@Servicecare.org.uk or via phone on 01772208969.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Job Advertisement: Business Design Analyst Introduction

Service Care Solutions is partnering with Counter Terrorism Policing Headquarters (CTPHQ) to recruit skilled professionals for the role of Business Design Analyst. This is a unique opportunity to contribute directly to national security by driving key projects that enhance CTPHQ's organisational effectiveness and operational efficiency. We are looking for experienced individuals who can help shape and implement innovative business strategies within a non-IT environment.

Role and Purpose

As a Business Design Analyst, you will play a pivotal role in developing and refining business operating models, governance structures, and processes that are central to CTPHQ's mission. Your work will be crucial in revising and improving existing operating frameworks, ensuring they meet the evolving needs of counter-terrorism operations.

You will work autonomously within project structures, engaging confidently with senior stakeholders across CTPHQ to implement and embed effective changes. This role requires a deep understanding of organisational design principles and a proven ability to translate these into actionable strategies.

Key Responsibilities

• Business Operating Model Development: Design and implement comprehensive operating models that integrate organizational structure, processes, and governance.
• Governance Structures: Establish or revise governance frameworks that ensure effective decision-making and oversight within a complex organisational context.
• Process Development: Map and optimise business processes to enhance efficiency and align with strategic objectives.

Collaboration and Stakeholders

• Business Design Team: Participate in knowledge sharing and contribute to the development of CTPHQ's business design capability.
• CTP Officers and Staff: Engage with national network stakeholders to understand operational requirements, challenges, and opportunities.
• Programme and Project Teams: Collaborate to define, document, and plan required business design activities.
• Strategy and Performance: Identify drivers for organisational change and gather management information to support the need for change.
• Finance, HR, and Communications Partners: Work closely with business partners to manage the 'people' impacts of design activities.

Skills and Experience

Essential:

• Experience in designing business operating models, focusing on non-IT organisational structures.
• Proven ability to establish and revise governance frameworks in complex environments.
• Strong process development skills, with experience in mapping and optimising business processes.
• Consultancy background with experience in organisational development.

Project Manager - Counter Terrorism Policing Headquarters (CTPHQ)

We are seeking an experienced Project Manager to join Counter Terrorism Policing Headquarters (CTPHQ). In this role, you will be responsible for delivering key projects and work packages within the national and/or London Counter Terrorism and Protective Security (CT & PS) complex change portfolio.

Role Overview:

• Daily Rate: £550 - £567.50
• Location: CTPHQ
• Reporting To: Senior Project Manager
• Role: Deliver specific projects and workstreams within the CT & PS change portfolio, working flexibly across various initiatives.
• Clearance: Candidates must hold DV clearance

Position within CTPHQ Change Pillar: The Change Pillar manages the Counter Terrorism (CT) and Protective Security (PS) Policing Change Portfolio. It is divided into four teams: Project and Programme Management (PPM), Portfolio Management, Change Management, and Business Design. As a Project Manager within the PPM team, you will oversee the delivery of projects and programmes critical to CT & PS objectives.

Job Purpose: To manage and deliver projects or workstreams across the change lifecycle, adhering to agreed parameters of time, cost, and quality.

Key Responsibilities:

• Project Management: Proactively lead and manage discrete projects or work packages. Report to the Senior Project Manager or Senior Responsible Owner.
• Team Leadership: Manage both staff and contractor teams, ensuring effective project delivery.
• Governance & Control: Maintain project governance through active management of project plans, risk and issue registers, change control, and compliance with PPM standards.
• Documentation & Reporting: Develop and manage Business Cases, create high-quality governance products (e.g., delivery RAG, dependency logs, project plans), and facilitate workshops.
• Change Control: Oversee Change Control Request (CCR) processes, ensuring effective management and audit compliance.
• Resource Management: Lead project teams, manage suppliers, and track resources, including organisation charts and trackers.
• Reporting Cycles: Establish and manage reporting cycles, prepare highlight reports, and ensure timely and accurate reporting to the PMO or PfMO.
• Budget Control: Assist Senior Project Managers/Programme Managers with budget control.
• Professional Guidance: Seek advice from the Programme Management Office (PMO) or Portfolio Management Office (PfMO) and ensure adherence to programme/project management processes and standards.

Required Skills & Experience:

• Project Management Expertise: Proven experience managing projects in complex environments, ideally in technical or ICT settings.
• Methodologies: Knowledge of project management methodologies such as MSP, Agile, and PRINCE2.
• Governance & Documentation: Experience in developing Business Cases, managing project controls, and creating comprehensive documentation.
• Qualifications: PRINCE2 Practitioner or equivalent qualification preferred. Civil Service Contract Management: Foundation is desirable.

How to Apply: For more information or to apply, contact Lewis Ashcroft at Lewis.Ashcroft@servicecare.org.uk or call 01772 208962

Job Title: Business Analyst
Vetting Level: SC at time of application
Daily Rate: £550

Job Summary:
We are seeking an experienced Business Analyst to support the national Counter-Terrorism (CT) Policing Community in developing and managing technology User Requirements, scoping studies, and Business Cases (Government Green Book). The successful candidate will be instrumental in progressing projects through due governance to delivery, crafting various documentation formats, and providing expert advice and guidance on technology. You will also represent the Business Development, Strategy, and Demand (BDSD) and the Technology Pillar at corporate and national technology forums.

Key Responsibilities:

1. User Requirements and Business Cases: Assist the national CT Policing Community in creating user requirements, scoping studies, and business cases by liaising with operational teams, Procurement Services, and Lead Accountants. Ensure new requirements are aligned with national products or services.
2. Needs Assessment: Understand and address the current and future technology needs of the CT Policing Community. Align strategic requirements for technology products and services with national and CTP HQ strategies.
3. Documentation Management: Update and maintain the BDSD Demand Log and the National CT Technology Strategy.
4. Project Commissioning: Collaborate with CTP HQ, Finance Services, Commercial Services, and external agencies to ensure projects are appropriately commissioned and continue to meet the national CT Policing Community's needs.
5. Technology Conduit: Serve as a key point of advice and escalation for technology projects, governance, and issues between the customer and CTP HQ.
6. Relationship Building: Develop and maintain relationships with internal and external policing partners/agencies to address technology needs.
7. Representation: Represent BDSD, the Technology Pillar, and CTP HQ at project/programme boards and corporate forums. Influence direction and represent the customer at national technology forums as needed.
8. Technology Advice: Advise on the suitability of new and emerging technologies and oversee the implementation of national technology projects and initiatives. Provide updates on status and business cases.

Essential Experience:

• Proven track record of extensive Business Analysis experience, including development and project lifecycles.
• Experience producing 'as-Is' and 'to-be' process models using BPMN and conducting Gap Analysis.
• Knowledge of national security accreditation processes and the Cabinet Office Security Policy Framework (SPF).
• Experience in delivering IT-related business cases and familiarity with national and local governance processes.
• Skilled in planning, managing, and facilitating workshops.
• Proficient in producing project artefacts using UML and modelling tools.
• Excellent communication skills, with the ability to present to various audiences.
• Experience working in a structured development environment and with multiple pillars within CTP HQ.

Desirable Qualifications:

• BCS Business Analysis Professional Diploma (formerly ISEB Business Analysis Diploma).
• SFIA skills: Business Analysis level 5.
• Recognised Project Management qualifications.

Contact Details:
For more information or to apply, please contact Lewis Ashcroft at Lewis.ashcroft@servicecare.org.uk or call 01772 208962.

Our Client based in Greenwich is currently recruiting for a Planning Officer to join their team as soon as possible.

This is a full time, temporary position on an ongoing contract offering up to £27.72 per hour Umbrella LTD.

The purpose of the role is to assist in the design and conduct of surveys, evaluation of planning applications, and contribute to the council's planning, regeneration, and economic development strategies.

Key responsibilities include:

• Scale 6: Assist with data collection, drafting reports, and supporting project briefs under supervision. Participate in public engagement and manage planning inquiries.

• SO1/SO2: Process and assess planning applications, prepare committee reports, and handle inquiries. Represent the council at meetings and assist in staff training.

• PO1/PO2: Lead complex planning projects, present at public inquiries, and supervise staff. Manage major development proposals and liaise with key stakeholders.

All roles require promoting council policies on Equal Opportunities, Customer Care, and Environmental initiatives. Opportunities for career progression are available based on experience and skill development.

If interested or have any questions, please feel free to get in touch on 01772 208967 or via email at hona.bzowska@servicecare.org.uk

Our Client based in East London is currently recruiting for a Project Manager / Surveyor to join their team as soon as possible.

This is a full time, temporary position on an ongoing contract offering up to £285 per day Umbrella LTD.

The purpose of the role is to be responsible for managing and leading on all allocated building works and aspects of projects under direction from the Senior building surveyor regarding the planning, review and development to fully meet the annual requirements of the Council's corporate repairs, allotted projects and capital programmes.

Responsibilities:

Responsible for ensuring the allocated building surveyor delivers the full range of duties on allocated works appropriate to the scope of work undertaken, including major new build and/or refurbishment projects, planned maintenance and other revenue and capital funded projects with work programmes including Stakeholder consultation, brief agreement, preparation and presentation of feasibilities and option appraisals. Scheme design, preparation of accurate budget estimates and spend profile projections.

Requirements:

• Higher National Diploma in Building Studies or equivalent formal qualification
• Extensive experience in direct management of surveyors delivering works to a commercial property portfolio.
• Experience In Providing Full Building Surveying Services For A Variety Of Repairs, Refurbishment And Adaptations Works
• Significant experience as a Chartered Construction manager or Chartered building engineer working directly on commercial properties.
• Experience of working within a large Corporate/ Civil service/ Local Government office environment creating complete project tender packs and managing projects from feasibility/ design through to completion.

If interested or have any questions, please feel free to get in touch on 01772 208967 or via email at james.glover@servicecare.org.uk