Total 9 customer service job vacancies in Business Management / Project / Planning category in Havant, Hampshire, PO9 1TR

Role: Project Manager - Must have live Developed Vetting before application to be considered

Position: Project Manager
Location: Counter Terrorism Policing Headquarters (CTPHQ)
Pay Rate: Up to £567.50 per day
Security Clearance: Must have live DV (Developed Vetting) clearance

Job Purpose:
We are seeking an experienced Project Manager to deliver projects and workstreams within the national and/or London Counter Terrorism and Protective Security (CT & PS) complex change portfolio. You will be accountable for the day-to-day management and delivery of projects across the change lifecycle, ensuring that objectives are met within time, cost, and quality constraints.

The Project Manager will work within the Project and Programme Management (PPM) team of CTPHQ's Change Pillar, which is responsible for managing a portfolio of Counter Terrorism and Protective Security projects and programmes.

Key Responsibilities:

• Lead discrete projects or work packages, reporting to a Senior Project Manager or Senior Responsible Owner.
• Manage blended teams (staff and contractors) and maintain project governance products such as risk registers, project plans, and issue trackers.
• Ensure projects maintain a defined PPM maturity, as per Portfolio Office standards.
• Develop and manage business cases through the CTPHQ governance process.
• Coordinate workshops, maintain accurate project documentation, and manage Change Control Requests.
• Establish regular reporting cycles and prepare summary dashboards for decision-makers.
• Manage project resources, suppliers, and commercial arrangements.
• Ensure project outputs align with the standards and requirements set by the Portfolio Office.

Skills:

• Advanced: Use of Portfolio Office templates, minute taking.
• Intermediate: Stakeholder management, project management, PPM governance, creative problem-solving, benefits management, reporting, risk analysis, and management.
• Foundation: Benefits mapping and profiling, workshop facilitation.

Experience:

• Previous experience in project and programme management environments, preferably in government, security agencies, or policing.
• Knowledge of MSP, Agile, and PRINCE2 methodologies.
• Experience in ICT or technical project delivery.
• Experience with project control mechanisms and project governance.

Qualifications:

• PRINCE2 Practitioner or equivalent qualification.
• Civil Service Contract Management Foundation.

Competency Framework:
Aligned with the Met Police Competency Values Framework:

• Resolute, Compassionate, and Committed: Emotionally aware (Level 2), takes ownership (Level 3).
• Inclusive, Enabling, and Visionary Leadership: Collaborative (Level 2), delivers support and inspiration (Level 2).
• Intelligent, Creative, and Informed Policing: Critical analysis (Level 3), innovative and open-minded (Level 2).

How to Apply:
If you meet the qualifications and have live DV clearance, please contact Lewis Ashcroft for more details and the application process.

Service Care Solutions is partnering with Counter Terrorism Policing Headquarters (CTPHQ) to recruit skilled professionals for the role of Business Design Analyst. This is a unique opportunity to contribute directly to national security by driving key projects that enhance CTPHQ's organisational effectiveness and operational efficiency. We are looking for experienced individuals who can help shape and implement innovative business strategies within a non-IT environment.

As a Business Design Analyst, you will play a pivotal role in developing and refining business operating models, governance structures, and processes that are central to CTPHQ's mission. Your work will be crucial in revising and improving existing operating frameworks, ensuring they meet the evolving needs of counter-terrorism operations.

You will work autonomously within project structures, engaging confidently with senior stakeholders across CTPHQ to implement and embed effective changes. This role requires a deep understanding of organisational design principles and a proven ability to translate these into actionable strategies.

• Business Operating Model Development: Design and implement comprehensive operating models that integrate organizational structure, processes, and governance.
• Governance Structures: Establish or revise governance frameworks that ensure effective decision-making and oversight within a complex organisational context.
• Process Development: Map and optimise business processes to enhance efficiency and align with strategic objectives.

• Business Design Team: Participate in knowledge sharing and contribute to the development of CTPHQ's business design capability.
• CTP Officers and Staff: Engage with national network stakeholders to understand operational requirements, challenges, and opportunities.
• Programme and Project Teams: Collaborate to define, document, and plan required business design activities.
• Strategy and Performance: Identify drivers for organisational change and gather management information to support the need for change.
• Finance, HR, and Communications Partners: Work closely with business partners to manage the 'people' impacts of design activities.

Essential:

• Experience in designing business operating models, focusing on non-IT organisational structures.
• Proven ability to establish and revise governance frameworks in complex environments.
• Strong process development skills, with experience in mapping and optimising business processes.
• Consultancy background with experience in organisational development.

Project Manager - Counter Terrorism Policing Headquarters (CTPHQ)

We are seeking an experienced Project Manager to join Counter Terrorism Policing Headquarters (CTPHQ). In this role, you will be responsible for delivering key projects and work packages within the national and/or London Counter Terrorism and Protective Security (CT & PS) complex change portfolio.

Role Overview:

• Daily Rate: £550 - £567.50
• Location: CTPHQ
• Reporting To: Senior Project Manager
• Role: Deliver specific projects and workstreams within the CT & PS change portfolio, working flexibly across various initiatives.
• Clearance: Candidates must hold DV clearance

Position within CTPHQ Change Pillar: The Change Pillar manages the Counter Terrorism (CT) and Protective Security (PS) Policing Change Portfolio. It is divided into four teams: Project and Programme Management (PPM), Portfolio Management, Change Management, and Business Design. As a Project Manager within the PPM team, you will oversee the delivery of projects and programmes critical to CT & PS objectives.

Job Purpose: To manage and deliver projects or workstreams across the change lifecycle, adhering to agreed parameters of time, cost, and quality.

Key Responsibilities:

• Project Management: Proactively lead and manage discrete projects or work packages. Report to the Senior Project Manager or Senior Responsible Owner.
• Team Leadership: Manage both staff and contractor teams, ensuring effective project delivery.
• Governance & Control: Maintain project governance through active management of project plans, risk and issue registers, change control, and compliance with PPM standards.
• Documentation & Reporting: Develop and manage Business Cases, create high-quality governance products (e.g., delivery RAG, dependency logs, project plans), and facilitate workshops.
• Change Control: Oversee Change Control Request (CCR) processes, ensuring effective management and audit compliance.
• Resource Management: Lead project teams, manage suppliers, and track resources, including organisation charts and trackers.
• Reporting Cycles: Establish and manage reporting cycles, prepare highlight reports, and ensure timely and accurate reporting to the PMO or PfMO.
• Budget Control: Assist Senior Project Managers/Programme Managers with budget control.
• Professional Guidance: Seek advice from the Programme Management Office (PMO) or Portfolio Management Office (PfMO) and ensure adherence to programme/project management processes and standards.

Required Skills & Experience:

• Project Management Expertise: Proven experience managing projects in complex environments, ideally in technical or ICT settings.
• Methodologies: Knowledge of project management methodologies such as MSP, Agile, and PRINCE2.
• Governance & Documentation: Experience in developing Business Cases, managing project controls, and creating comprehensive documentation.
• Qualifications: PRINCE2 Practitioner or equivalent qualification preferred. Civil Service Contract Management: Foundation is desirable.

How to Apply: For more information or to apply, contact Lewis Ashcroft at Lewis.Ashcroft@servicecare.org.uk or call 01772 208962

Job Title: Business Analyst
Vetting Level: SC at time of application
Daily Rate: £550

Job Summary:
We are seeking an experienced Business Analyst to support the national Counter-Terrorism (CT) Policing Community in developing and managing technology User Requirements, scoping studies, and Business Cases (Government Green Book). The successful candidate will be instrumental in progressing projects through due governance to delivery, crafting various documentation formats, and providing expert advice and guidance on technology. You will also represent the Business Development, Strategy, and Demand (BDSD) and the Technology Pillar at corporate and national technology forums.

Key Responsibilities:

1. User Requirements and Business Cases: Assist the national CT Policing Community in creating user requirements, scoping studies, and business cases by liaising with operational teams, Procurement Services, and Lead Accountants. Ensure new requirements are aligned with national products or services.
2. Needs Assessment: Understand and address the current and future technology needs of the CT Policing Community. Align strategic requirements for technology products and services with national and CTP HQ strategies.
3. Documentation Management: Update and maintain the BDSD Demand Log and the National CT Technology Strategy.
4. Project Commissioning: Collaborate with CTP HQ, Finance Services, Commercial Services, and external agencies to ensure projects are appropriately commissioned and continue to meet the national CT Policing Community's needs.
5. Technology Conduit: Serve as a key point of advice and escalation for technology projects, governance, and issues between the customer and CTP HQ.
6. Relationship Building: Develop and maintain relationships with internal and external policing partners/agencies to address technology needs.
7. Representation: Represent BDSD, the Technology Pillar, and CTP HQ at project/programme boards and corporate forums. Influence direction and represent the customer at national technology forums as needed.
8. Technology Advice: Advise on the suitability of new and emerging technologies and oversee the implementation of national technology projects and initiatives. Provide updates on status and business cases.

Essential Experience:

• Proven track record of extensive Business Analysis experience, including development and project lifecycles.
• Experience producing 'as-Is' and 'to-be' process models using BPMN and conducting Gap Analysis.
• Knowledge of national security accreditation processes and the Cabinet Office Security Policy Framework (SPF).
• Experience in delivering IT-related business cases and familiarity with national and local governance processes.
• Skilled in planning, managing, and facilitating workshops.
• Proficient in producing project artefacts using UML and modelling tools.
• Excellent communication skills, with the ability to present to various audiences.
• Experience working in a structured development environment and with multiple pillars within CTP HQ.

Desirable Qualifications:

• BCS Business Analysis Professional Diploma (formerly ISEB Business Analysis Diploma).
• SFIA skills: Business Analysis level 5.
• Recognised Project Management qualifications.

Contact Details:
For more information or to apply, please contact Lewis Ashcroft at Lewis.ashcroft@servicecare.org.uk or call 01772 208962.

Service Care is proud to assist CTP in recruiting a highly skilled and dedicated Business Service Manager. This role requires DV clearance and is integral to the ongoing delivery of critical service level agreements. If you are passionate about service management and thrive in a challenging environment, we invite you to apply.

Position: Service Manager
Location: Hybrid (3 days a week onsite)
Vetting Level: DV

Job Summary:
To support the ongoing delivery of authority service level agreements, working with internal functions and third-party suppliers and vendors, ensuring that they are met. Responsible for ensuring that all IT service management processes, operational level agreements, and underpinning contracts are appropriate for the agreed service level targets. Monitoring and managing services by producing effective management intelligence reports; tracking service levels, holding regular service reviews with stakeholders, and liaising with customers and users to identify further opportunities for improvements.

Key Tasks:
Supplier Performance Management:

• Management of commercial supplier performance, ensuring that they are held to account for delivering services to agreed levels and quality.
• Assessing service performance information; assessing supplier responsiveness and quality of work in dealing with service problems and issues.

Business and User Engagement and Communications:

• Engaging with the senior service stakeholders and the user community to understand operational demands of the service.
• Negotiating plans and schedules with stakeholders for service downtime for maintenance or outages for any fixes of problems, ensuring that these are aligned with business and user needs.

Service Improvement and Development:

• Work with stakeholders to understand, prioritise, and document evolving and changing service requirements on a periodic basis.
• Work with stakeholders to secure costed options for meeting those requirements and processing this demand for changes or improvements into the CTP business governance process.
• Commission ICT/suppliers to implement improvements and changes that CTP has approved and is prepared to fund.

Essential Experience:

• Experience in roles involving service management of high-priority digital or technology services in a demanding operational environment.
• Experience of building and maintaining relationships with a range of business users and senior stakeholders in the context of service management of live IT services.
• Experience of being in roles where you have been self-led and operated independently and had to plan and prioritise tasks in a busy environment.
• Aptitude for attention to detail and ability to maintain effective control over many tasks in parallel delivering within deadlines.
• Experience in roles managing commercial or internal suppliers and their performance against agreed contract requirements or Service Level Agreements.
• Excellent oral and written communication skills to ensure all stakeholders associated with the service maintain a clear understanding of the status of the service and associated tasks at all times.
• Evidence of having applied strong influencing and communication skills in roles engaging stakeholders and partners.
• SC/MV level of vetting.

If you would be interested in applying please contact Lewis on 01772 208962 or email Lewis.Ashcroft@servicecare.org.uk

Job Title: Project Manager

Salary: Up to £600 per day

About the Role:

We are looking for an experienced Project Manager to lead and manage the OSS Criminal Exhibit Change Programme tactical projects. The successful candidate will provide leadership and progress reporting, develop consistent standards, and ensure the successful delivery of various work streams.

Key Responsibilities:

• Lead and manage tactical projects within the Criminal Exhibit Change Programme.
• Provide comprehensive project management, including risk, issue, assumption, and dependency monitoring.
• Track and report on benefits and budgets, escalating issues when necessary.
• Deliver accurate information to senior decision-makers to facilitate timely and effective decision-making.
• Develop and implement robust governance and project management arrangements.
• Utilise project management tools for planning, risk and issue management, benefit management, reporting, and governance.
• Support Project Leads in defining project objectives, timelines, resources, budgets, and completion criteria.
• Monitor cross-project dependencies and support the wider Portfolio.

• Ensure effective transition of solutions to business as usual and conduct post-project reviews.

Knowledge, Skills, and Experience:

• Expertise in complex project environments with various planning, control, and governance tools.

• Deep understanding of organisational operations and barriers to change.
• Proficient in MS Project, Excel, PowerPoint, and Word, as well as document sharing/storage systems.
• Strong data analysis skills for data-driven decision-making and performance management.
• Ability to work flexibly and independently on a range of project assignments.
• Highly developed project management skills, with the ability to deliver at pace and to deadlines.
• Confidence in challenging current practices and developing new ideas, solutions, and business cases.
• Proven experience in managing risks, implementing solutions, and engaging with stakeholders.

• Systematic with attention to detail and effective communication of complex project information.

Experience:

• Experience working in a large, complex organisation.

• Experience in a Portfolio Management environment, coordinating small to medium complexity projects.
• Strong stakeholder management skills, with the ability to negotiate, influence, and provide challenge when required.
• Line management experience, overseeing at least 1-2 employees to deliver complex programmes of work.
• How to Apply:

• Interested candidates should contact Lewis Ashcroft at Service Care Solutions with their CV and covering letter to the details below.

Contact Information:

Name: Lewis Ashcroft

Email: Lewis.Ashcroft@servicecare.org.uk
Phone: 01772 208962

Job Title: Project Assurance Officer (G8) (Admin and Clerical)
Salary: £18.06 P/H LTD Umbrella
Hours: 37
Type: Temporary Ongoing
Location: Southampton, SO14
Start Date: ASAP
Work Pattern: Monday - Friday | 09:00am - 17:00pm

Join our client's Strategy & Performance team as a Project Assurance Officer. This vital role supports our Programme Management Office (PMO) by ensuring the integrity and effectiveness of our project management processes and tools. You'll be at the heart of our mission to enhance governance, risk management, and operational excellence across all projects.
Key Duties and Responsibilities:

• Advise on best practice documentation and tools; maintain and promote PMO templates and documentation.
• Develop comprehensive reports for visibility over all projects and programmes; ensure the PMO Portal is current and accurate.
• Organize key meetings, prepare agendas, write minutes, and track action items.
• Conduct quality checks, audits, and reviews to uphold project management standards.
• Collaborate with the PMO Manager to plan and allocate resources in alignment with strategic goals.
• Manage and enhance the functionality of the client's Project Online tool; support users and resolve issues.
• Proactively manage and mitigate risks, establishing consistent response strategies.
• Analyse project data, identify trends, and make recommendations to optimize project outcomes.
• Build strong relationships across all levels of the organization to support project success.
• Identify and implement improvement opportunities within projects to drive efficiency and effectiveness.

Requirements:

• A degree-level education or equivalent experience.
• Knowledge of the project management cycle and tools; proficiency in MS Office, particularly Visio and Project.
• [DESIREABLE] Certification in project management methodologies like APM, PRINCE2, or Agile is desirable.
• [DESIREABLE] Experience with MS Project Online and advanced Excel and Power BI skills is advantageous.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Service Care Recruitment is proud to partner with Counter Terrorism Policing Headquarters (CTPHQ) in the search for a dynamic and skilled Business Design Lead. As a trusted recruitment agency, we specialise in connecting qualified professionals with esteemed organisations like CTPHQ. Candidates for this role must hold SC cleareance at the time of applying.

Job Title: Business Design Lead

Pay: £700 - £730

Purpose:

• To utilise various analytical techniques and operational knowledge to develop evidence-based solutions for complex challenges within Counter Terrorism Policing (CTP).
• To collaborate with stakeholders across the public sector, contributing to the evolution of CTP's strategies and approaches in counter-terrorism efforts.

Key Roles and Responsibilities:

• Conduct detailed quantitative and qualitative analysis to identify organisational problems and design appropriate solutions.
• Develop operating models and manage design dependencies with other change initiatives.
• Translate complex organisational issues into clear, compelling narratives for broad consensus.
• Collaborate with multidisciplinary teams, manage senior stakeholders, and build relationships across various departments.
• Work closely with the Business Design Team, CTP officers and staff, programme/project teams, strategy/performance colleagues, finance/HR/communications partners, etc.

Skills and Experience Required:

Essential:

• Proficiency in quantitative and qualitative analysis for defining problems and designing solutions.
• Ability to communicate complex issues effectively and gain consensus.
• Understanding of wider strategic and socio-economic impacts on tactical business problems.
• Experience in developing business operating models and delivering change.
• Innovative and solutions-oriented approach.
• Experience in managing stakeholders and collaborating across multidisciplinary teams.
• Experience in managing junior staff and navigating conflicting requirements.

Desirable:

• Project management qualification or experience.
• Leadership experience in change-driven environments.
• Awareness of Enterprise Architecture and Business Design Artefacts.
• Experience in managing relationships within a challenging context.
• Experience in matters of national security and counter-terrorism.

Vetting:

• Minimum SC Clearance required, with the possibility of undergoing National Security Vetting Security Check (enhanced) Se level.

if we would be interested in applying please send your CV and covering letter detailing Business Design experience an current clearance level to Lewis.Ashcroft@servicecare.org.uk

Proud member of the Disability Confident employer scheme

Job Advertisement: Project Manager - Counter Terrorism Policing Headquarters (CTPHQ)

Location: London Rate: £500 - £550 per day DV Clearance Required

Job Summary: We are seeking a highly skilled and motivated Project Manager to join the Counter Terrorism Policing Headquarters (CTPHQ) team. The successful candidate will be responsible for managing and delivering specific projects and work packages within the national Counter Terrorism and Protective Security (CT & PS) change portfolio. This role offers an exciting opportunity to contribute to national security efforts and make a tangible impact in safeguarding communities.

Role Position within CTPHQ Change Pillar: As a Project Manager, you will be part of the Project and Programme Management (PPM) team within the Change Pillar at CTPHQ. You will work closely with stakeholders to ensure the successful delivery of change projects and support the Senior Project Manager and Programme Manager as needed.

Key Responsibilities:

• Manage projects or workstreams across the change lifecycle, ensuring delivery to agreed parameters (time, cost, quality).
• Lead project teams and coordinate project activities, including stakeholder management, risk management, and change control.
• Develop and maintain project governance, plans, risk registers, and other project management products.
• Facilitate workshops and coordinate with stakeholders to develop programme and project management products.
• Provide regular reporting and ensure compliance with project management processes and standards.

Skills:

• Stakeholder Management
• Project Management
• Risk Management
• Business Case Writing
• Data Analysis
• Communication Skills
• Resource Planning
• Workshop Design
• Governance Management
• Financial Management

Essential Experience:

• Previous experience working within a project and programme management environment.
• Knowledge of programme and project management approaches such as MSP, Agile, and PRINCE2.
• PRINCE2: Practitioner (or recognised industry equivalent qualification).

Desirable Experience:

• Experience in project delivery in a technical/ICT environment.
• Experience in (local) government, security agencies, or policing.

Additional Information:

• DV Clearance Required at the time of application
• Rate: £500 - £550 per day

How to Apply: If you have the required skills, experience, and DV clearance, and you are interested in joining our team at CTPHQ, please submit your CV and a cover letter detailing your relevant experience, qualifications and current clearance levels to Lewis.Ashcroft@Servicecare.org.uk. Please include "Project Manager - CTPHQ" in the subject line.

CTPHQ Change Pillar is committed to diversity and inclusion. We encourage candidates with varying levels of experience to apply, as we are dedicated to supporting individuals in building their skillsets.

Join us in our mission to safeguard communities and protect national security. Apply now!

Proud member of the Disability Confident employer scheme