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About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
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At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Location: Homebased with travel to south / southwestPermanent, Full timeSalary: £35,000
- £45,000 + Benefits
Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).
Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.
As the PIP Business Analyst, you will be responsible for assessing the business model and its integration with technology; essentially acting as a bridge between the business problems and the technical solution. The role involves understanding business requirements which clearly address business needs and align with business processes.
Reporting to the Process and Change Manager, you will be responsible for assessing the business model and its integration with technology; essentially acting as a bridge between the business problems and the technical solution. The role involves understanding business requirements which clearly address business needs and align with business processes.
Your main responsibilities:
- Proactively communicate with external and internal stakeholders to analyse information needs, functional requirements, and business processes.
- Lead on User Acceptance Testing (UAT) for PIP IT Systems, including writing of test scripts, co-ordination of UAT activities across the contract, and feedback into the DWP of UAT results.
- Elicit, validate, prioritize, and document business and technical requirements to meet business needs.
- Collaborate with technical architects to understand technology limitations and recommend development options to meet business needs.
- Model and map business processes and assist with the development of solutions to address business problems and improve business processes.
- Work with internal & external development teams to oversee the implementation of new technology and systems.
- Produce detailed User Stories that offer a description of the situation, identify the scenario, document the business requirements, and specify the necessary acceptance criteria.
- Produce all relevant further documentation and information which is in line with business requirements (BRDs, Traceability Matrix etc.)
- To lead the required implementation of identified business process re-engineering activities, providing information, and generating solutions as determined within the projects.
- Operates as a competent professional with minimum supervision. Carrying out all responsibilities regarding Serco’s Equalities Policy and Procedures
What you’ll need to do the role:
- Experience of working within a PIP delivery environment
- Confidence working with complex data and systems.
- An understanding of systems architecture and the human interaction with the components of the system
- A good knowledge of Lean and Six Sigma, preferably with Yellow or Green Belt certification, or commitment to completion of Yellow/Green Belt with Serco
- Demonstrable ability to think analytically and with criticality to resolve problems and develop solutions.
- Excellent planning and organising skills, taking an organised and methodical approach to identify priorities, maximise time and ensure the achievement of business objectives.
- Excellent presentation skills, with the ability to engage with an audience and influence thought process.
- Experience and ability to perform a wide variety of complex technical or professional work activities in a variety of contexts.
- Experience and ability to make informed decisions through logical thinking.
- Experience and ability to use processes, tools and techniques associated with business process re-engineering to identify service improvement and new solutions for service delivery.
What we offer
- Up to 6% contributory pension scheme
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more.
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
- Up to 25 days annual leave plus bank holidays
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
