Total 7 Manager level Business Management / Project / Planning job vacancies in Epsom, KT17 4QJ

To manage and fulfil the full range of duties in the implementation of building and engineering works as part of the Trusts New Hospital Programme. Please refer to the job description and person specification.

Forecast, Planning and Performance Manager

Epsom | Business Service Capacity | Permanent | Full-Time

Competitive salary, depending on experience

37.5 hours per week

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Forecast, Planning and Performance Manager you possess advanced expertise in forecasting techniques, including the ability to manually forecast using sophisticated Excel models and Erlang formulas. You understand resource load balancing in customer contact channels, can link forecasts to financial impacts, and are proficient with Contact Centre technologies (e.g., Cxone, Calabrio).

You have strong commercial and financial awareness, with the ability to translate forecasting data into potential financial impacts and understand how all Contact Centre KPIs contribute to overall business performance.

You are a strong communicator and analytical thinker with commercial insight, and attention to detail, with a focus on enhancing the customer experience.

As our Forecast, Planning and Performance Manager you will:

• Be accountable for Business Services forecasts, considering capacity issues for people, systems, and infrastructure in both front and back office.

• Incorporate all planned and proposed changes into budget and operational plans for Business Services.

• Ensure forecasts are operationalized into viable resource plans to support business needs.

• Support efficient coordination of resources, service levels, future planning, revenue targets, and optimized performance.

• Lead and develop the team to optimize agent performance through process improvements.

• Focus on the customer journey while maximizing efficiencies and developing management information (MI) and dashboards for ongoing performance monitoring.

• Review all pipeline activities, including customer contact across various channels, and plan resources for future projects and contract mobilization.

• Maintain regular contact with senior stakeholders to address potential impacts on forecasting and operational performance.

• Drive contact centre performance to ensure consistently exceptional service for every customer, every time.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

We have a great Estates team delivering a full range of services relating to building, engineering and refurbishment works as part of the Trusts Capital Programme. Please refer to the appended Job Description for full details, the following is a brief summary of the key duties / responsibilities. Also appended for further reference is a person specification: Assist with the full range of duties in the implementation of building and engineering works as part of the Trusts Capital Programme. Assist the Head of Capital Development and Senior Capital Project Managers on major projects, taking lead responsibility as directed. Prepare/oversee designs for project works in accordance with NHS Health Technical Memorandum (HTMs) and Health Building Notes (HBNs), British Standards and all current legislation. Take the technical lead on identified issues related to the management of Estates, Building and Engineering works and providing accurate up to date advice as required. Develop and maintain systems and processes to promote a healthy, safe and secure working environment, ensuring compliance with legal and regulatory requirements, maintaining accurate documentation and reporting any concerns. Provide and receive complex information. Communicate estates policy, technical information to senior managers, high level negotiations with contractors, consultant parties, local authority officers and other bodies. Maintain a close and effective working relationship with the Estates & Facilities Teams to achieve an effective and integrated E & F service. Act as Project Lead and oversee staff/consultants within the projects team. Appoint, manage and monitor external consultants and contractors. Be responsible for ensuring that all user briefings are carried out in a fashion that ensures the design solution fully reflects all clinical, functional and operational requirements of the users. Be responsible for day-to-day supervision, checking and evaluating work of capital projects, assisting the Senior Capital Project Managers in ensuring these are correctly supervised (in terms of construction work) on site. Undertake/commission a range of estates condition surveys and audits in specialist areas such as asbestos, town and country planning.

Job Title: Business Development Manager South
Location: Home based with an expectation of business travel to meet with the needs of the business.
Salary: £57000. Plus £4000 car allowance
Hours: Full time, Monday to Friday 9-5
Requirement for frequent travel and overnight stays. Flexibility to respond to business needs and unsociable hours.
**Must have knowledge of the Home Care sector**

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Business Development Manager, you'll grow and develop in an exciting business that puts people at the centre of everything we do.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Purpose of the job:

At Prestige Nursing and Care we pride ourselves on our ability to provide specialist Homecare Services for individuals of all ages living within their own homes. We are committed to ensuring everyone receives a person centred, professional service through our local teams of professional carers and registered nurses. It is an exciting time to join Prestige Nursing and care as we embark on a journey to transform the delivery of our complex and homecare services whilst growing our Franchise network. As we embark on this journey, we are seeking a highly skilled and professional Business Development Manager to join our team. The Business Development Manager will play a crucial role in supporting Prestige Nursing and Care to grow a profitable and sustainable Franchise network. Whilst ensuring the company owned businesses grow in line with the company budgets and targets. This position requires someone who can drive sustainable growth. The successful candidate will demonstrate a strategic mindset that places client and colleague outcomes at the centre of their decision making; driving sustainable growth and exceeding expectations in the delivery of high quality care. The Business Development Manager will grow the business and protect the brand of Prestige Nursing & Care.

Responsibilities:

• Understand and work within the structure and ethos of the Prestige Nursing & Care Group.
• Bring clear planning and organisation for business review and development.
• Ensure that all businesses within your remit are operating to the guidelines and standards set out within the
  Prestige Nursing & Care Operations manual.
• Promote a culture which underpins a strategic approach to growth and development for each franchise.
• Promote a culture which underpins a strategic approach to growth and development for company owned
  business in line with financial forecasts and projections issued by Prestige Nursing & Care.
• Create and deliver business development plans for both company owned and franchisees in line with business
  model expectations.
• In line with the Regional Business Development Manager Standard Operating Procedure (RBDMSOP) for
  company owned is followed at all times.
• To escalate concerns regarding company owned to the Operations team.
• To work collaboratively with the Operations team to ensure company branches grow in line with the budgets
  and business development plans.
• In line with the Regional Business Development Manager Standard Operating Procedure for Franchising is
  always followed.
• Ensure that all businesses are working on clear, strategic, structured business development processes and
  plans in line with the Regional Business Development Manager Standard Operating procedure.
• Take adequate measures (Franchising) to report concerns around any breaches of franchise agreement, which
  may include but not limited to brand standards, reputational damage, not following the operations manual.
• Take adequate measures (company owned) to report concerns around brand standards or business
  behaviours/practices to the Operations team.
• Build and develop a clear understanding of our business modelling, regularly review operations manuals to
  ensure knowledge is current with our business modelling and work with the operations teams to ensure that
  excellent communication is underpinning.
• Conduct and ensure good clear lines of communication in line with the franchisor's guidance and
  requirements.
• To collaborate with the Operations team at Prestige Nursing & Care in terms of producing and submitting
  monthly operational data on your geographical business remit.
• Providing structured analysis where and as required and details of any operational advisory points needed to
  ensure Business Development is taking place.
• To submit accurate and evidential expense claims via our digital applications on a regular basis in line with
  business requirements and guidelines and in line with the company expenses policy.
• To continually explore the potential of other supplier partnerships and opportunities providing guidance and
  advice as directed by The Head of Business Development and or Director of Business Development.
• To attend monthly business development and operations meetings to share findings and work collaboratively
  to break down barriers to growth.
• To attend Franchising shows, networking events and company arranged conferences.
• To work away from home with some overnight stays.

Accountabilities:

• To ensure the growth in revenue from the Franchise network meets with Prestige and Nursing Cares 5 year
  plan.
• The ensure safe sustainable growth in company owned hours in line with agreed budgets.
• To build a safe sustainable network of Franchisees.

Person Specification:

Essential

• Ability to communicate well both written and verbally.
• Confident and have a persuasiveness for "selling" your ideas.
• Able to produce and give presentations at local and public level.
• Experience of working within a regulated sector to deliver performance against set forecasts and projections.
• Ability to work under pressure and to tight deadlines showing drive, motivation, and enthusiasm.
• Ability to use own initiative being creative and good critical thinking skills.
• Ability to self-motivate and manage own workload and diary management.
• Have good organisational skills and diligence.
• Ability to produce accurate detailed work whilst evaluating marketing, recruitment, and business plans for
  overall effectiveness in driving growth and development.
• Ability to liaise professionally within a competitive business setting where engagement across all levels is
  required.
• Can show previous experience of growing a business that has been, underperforming and a greenfield site.
• To have a working knowledge of local authority business activities and Local Government working practices
  (particularly advantageous is complex case management experience).
• Methods of research and gathering information in relation to marketing practices.
• Experience of creating appropriate marketing plans with regard to planning workloads and implementing
  strategies.

Desirable

• Applying different marketing principals in various organisational contexts.
• Identifying target markets and the techniques for addressing them and engaging with them (within the
  regulated sector).
• Understanding how to make influences upon and the objectives of the public, private and voluntary sectors
  including current care and regulatory standards for homecare.
• Experience of tender submission writing and mobilisation of new tenders.

Competencies & Behaviours:

• Communicating effectively.
• Building successful relationships.
• Driving for results.
• Exhibiting an empathetic approach.
• Self assurance.

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service.
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDEHP23

Job Title: Business Development Manager South
Location: Home based with an expectation of business travel to meet with the needs of the business.
Salary: £57000. Plus £4000 car allowance
Hours: Full time, Monday to Friday 9-5
Requirement for frequent travel and overnight stays. Flexibility to respond to business needs and unsociable hours.
Closing Date: 03/05/2024

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Business Development Manager, you'll grow and develop in an exciting business that puts people at the centre of everything we do.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Purpose of the job:

At Prestige Nursing and Care we pride ourselves on our ability to provide specialist Homecare Services for individuals of all ages living within their own homes. We are committed to ensuring everyone receives a person centred, professional service through our local teams of professional carers and registered nurses. It is an exciting time to join Prestige Nursing and care as we embark on a journey to transform the delivery of our complex and homecare services whilst growing our Franchise network. As we embark on this journey, we are seeking a highly skilled and professional Business Development Manager to join our team. The Business Development Manager will play a crucial role in supporting Prestige Nursing and Care to grow a profitable and sustainable Franchise network. Whilst ensuring the company owned businesses grow in line with the company budgets and targets. This position requires someone who can drive sustainable growth. The successful candidate will demonstrate a strategic mindset that places client and colleague outcomes at the centre of their decision making; driving sustainable growth and exceeding expectations in the delivery of high quality care. The Business Development Manager will grow the business and protect the brand of Prestige Nursing & Care.

Responsibilities:

• Understand and work within the structure and ethos of the Prestige Nursing & Care Group.
• Bring clear planning and organisation for business review and development.
• Ensure that all businesses within your remit are operating to the guidelines and standards set out within the
  Prestige Nursing & Care Operations manual.
• Promote a culture which underpins a strategic approach to growth and development for each franchise.
• Promote a culture which underpins a strategic approach to growth and development for company owned
  business in line with financial forecasts and projections issued by Prestige Nursing & Care.
• Create and deliver business development plans for both company owned and franchisees in line with business
  model expectations.
• In line with the Regional Business Development Manager Standard Operating Procedure (RBDMSOP) for
  company owned is followed at all times.
• To escalate concerns regarding company owned to the Operations team.
• To work collaboratively with the Operations team to ensure company branches grow in line with the budgets
  and business development plans.
• In line with the Regional Business Development Manager Standard Operating Procedure for Franchising is
  always followed.
• Ensure that all businesses are working on clear, strategic, structured business development processes and
  plans in line with the Regional Business Development Manager Standard Operating procedure.
• Take adequate measures (Franchising) to report concerns around any breaches of franchise agreement, which
  may include but not limited to brand standards, reputational damage, not following the operations manual.
• Take adequate measures (company owned) to report concerns around brand standards or business
  behaviours/practices to the Operations team.
• Build and develop a clear understanding of our business modelling, regularly review operations manuals to
  ensure knowledge is current with our business modelling and work with the operations teams to ensure that
  excellent communication is underpinning.
• Conduct and ensure good clear lines of communication in line with the franchisor's guidance and
  requirements.
• To collaborate with the Operations team at Prestige Nursing & Care in terms of producing and submitting
  monthly operational data on your geographical business remit.
• Providing structured analysis where and as required and details of any operational advisory points needed to
  ensure Business Development is taking place.
• To submit accurate and evidential expense claims via our digital applications on a regular basis in line with
  business requirements and guidelines and in line with the company expenses policy.
• To continually explore the potential of other supplier partnerships and opportunities providing guidance and
  advice as directed by The Head of Business Development and or Director of Business Development.
• To attend monthly business development and operations meetings to share findings and work collaboratively
  to break down barriers to growth.
• To attend Franchising shows, networking events and company arranged conferences.
• To work away from home with some overnight stays.

Accountabilities:

• To ensure the growth in revenue from the Franchise network meets with Prestige and Nursing Cares 5 year
  plan.
• The ensure safe sustainable growth in company owned hours in line with agreed budgets.
• To build a safe sustainable network of Franchisees.

Person Specification:

Essential

• Ability to communicate well both written and verbally.
• Confident and have a persuasiveness for "selling" your ideas.
• Able to produce and give presentations at local and public level.
• Experience of working within a regulated sector to deliver performance against set forecasts and projections.
• Ability to work under pressure and to tight deadlines showing drive, motivation, and enthusiasm.
• Ability to use own initiative being creative and good critical thinking skills.
• Ability to self-motivate and manage own workload and diary management.
• Have good organisational skills and diligence.
• Ability to produce accurate detailed work whilst evaluating marketing, recruitment, and business plans for
  overall effectiveness in driving growth and development.
• Ability to liaise professionally within a competitive business setting where engagement across all levels is
  required.
• Can show previous experience of growing a business that has been, underperforming and a greenfield site.
• To have a working knowledge of local authority business activities and Local Government working practices
  (particularly advantageous is complex case management experience).
• Methods of research and gathering information in relation to marketing practices.
• Experience of creating appropriate marketing plans with regard to planning workloads and implementing
  strategies.

Desirable

• Applying different marketing principals in various organisational contexts.
• Identifying target markets and the techniques for addressing them and engaging with them (within the
  regulated sector).
• Understanding how to make influences upon and the objectives of the public, private and voluntary sectors
  including current care and regulatory standards for homecare.
• Experience of tender submission writing and mobilisation of new tenders.

Competencies & Behaviours:

• Communicating effectively.
• Building successful relationships.
• Driving for results.
• Exhibiting an empathetic approach.
• Self assurance.

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service.
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDHP24

SERVICE DELIVERY The Transformation and Improvement Manager is responsible for the end to end delivery of allocated projects to time, on budget and the appropriate levels of quality in accordance with the appropriate Board To support ongoing work around improvement capability and cultural change to ensure a sustainable improvement workforce across the organisation. Lead the planning and initiation of programmes and projects ensuring the Trusts Improvement Matters approach is followed and the correct governance is in place. This should be carried out in line with lesson learnt from previous programmes and projects, whilst adhering to the strategic direction. Facilitate the definition of programme and project scope, goals and deliverables and develop business case details to enable selection of options where appropriate. These should include a cost/benefit analysis for each option as appropriate include Defining project products and tasks in order to develop full scale project plans and resource requirements. These should be supported by appointed individuals or groups to the Board whilst ensuring that there is efficient allocation of common resources and Track project deliverables using the appropriate tools and techniques whilst taking responsibility for the quality assurance process of all deliverables against pre-defined product definitions and acceptance criteria, in line with the Boards Manage the project's budget on behalf of the Project Board, controlling the expenditures within tolerance and monitoring the costs against project Manage the projects RADIC (Risk, Assumption, Dependencies, Issues and Changes) Log on behalf of the Project Board. Assure all items are allocated owners, reviewed on a regular basis whilst resolving issues and initiating corrective action as Work to develop efficient methods for improving project development and delivery whilst reviewing and initiating extra activities wherever gaps in the Project are Constantly monitor and assess the project, whilst producing highlight reports defining project progress, problems and solutions to the Project Board and wider Create and maintain communication strategies in order to ensure effective and timely communication with all stakeholders. This should include regular Project Board and Team meetings. Understand and use a variety of techniques and strategies to support people through change, motivating and support stakeholders at all levels as part of improvement and transformation programmes. Analyse, interpret and present complex data, insight, intelligence and information in a format that can be understood and accessed by all levels of stakeholders and able to utilise dashboards and software to create statistics process control charts and other complex analysis. Manage third party and external stakeholder contributions to the programmes and project as appropriate. Provide facilitation and improvement coaching as part of programmes of work to support and upskill staff and leave a legacy of continuous improvement to ensure systems and improvements are sustained through operational Ensure that the benefits of programme and project activities are identified, measured and owned in order to support the Programme Team in supporting business benefit Support the development of a culture of Continuous Improvement, capturing lessons learned throughout the project lifecycle and ensure these are incorporated into future development and shared with colleagues and the wider Trust. Maintain a strategic focus, balanced with a thorough business knowledge and develop an understanding of the high level business processes of the Board functions and service Support the Trusts commitment to developing a continuous improvement culture by making everyday improvements as part of your job using Improvement Matters; the Trusts single continuous improvement approach. GOVERNANCE Ensure compliance with policies, procedures and guidelines for self and others, by taking action/alerting senior managers if practice appears to contravene policy, or if concerned about any aspect of patient Develop and maintain systems and processes to establish and maintain effective communication and confidentiality of Co-ordinate and report into the appropriate boards and maintain timely and appropriate communication with all represented organisations To work in partnership with all stakeholders to develop the employment model and link the implications of relevant national and local strategies to ensure robust governance arrangements are MANAGERIAL/LEADERSHIP The Transformation and Improvement Manager must have the ability to influence Senior Executives at local level to enable decisions and actions to be taken that support the overall direction of travel of the The Transformation and Improvement Manager must demonstrate the ability to function competently and collaboratively, both as a manager and credible member of the multi-disciplinary project team and understand and acknowledge the role and function of other members of the team. The post holder must be able to motivate the team and offer collective leadership to maintain pace of change, achieve clinical engagement and buy in to ensure that they work effectively to meet project objectives. Act as a role model by demonstrating leadership and expertise and by maintaining credibility across all stakeholders, ensuring a positive image at all Develop and maintain systems and processes to ensure that activities are appropriately prioritised and allocated, and that effective supervision is in place to support work delegated to specific teams as part of the work. Able to influence strategic developments across For posts band 8a and above information on the On call duty manager rota requirements need to be included. All people management responsibilities and health and safety e.g. as below Ensure a healthy, safe and secure working environment, ensuring compliance with legal and regulatory requirements, maintaining accurate documentation and reporting any concerns. Be part of the guiding team leading a continuous improvement approach across the Trust

Your new company
Are you ready to lead world-class, multidisciplinary projects? Look no further! This is a global design, engineering, and project management organisation. Their mission? To transform the world's infrastructure and energy systems by connecting people, data, and technology. Collaboration: Join a genuinely collaborative environment where everyone's talents are celebrated and work alongside experts who value diverse thinking with a Work-Life Balance to enjoy flexible and remote working policies tailored to your priorities.
They have recent pledges for Women's Equality and a commitment to be a 'Disability Confident' and'Inclusive employer.


Your new role
As a Senior Project Manager, you'll be a key part of the London & Southeast Project Management Service Line. Here's what you'll do:Project Delivery: Lead project delivery from inception to completion.
Manage budgets, risks, and safety standards.
Client Relationships: Be the main point of contact with our clients. Build strong relationships and provide regular updates.
Team Leadership: Lead high-performing design and delivery teams. Ensure projects are delivered on time and within budget.
Technical Excellence: Provide effective project management services across RIBA Stages 0-7 (or equivalent)


What you'll need to succeed
Experience: You have several years of multidisciplinary infrastructure project delivery experience, ideally within a consultancy environment.
Communication Skills: Your ability to think laterally and communicate effectively is essential.
Commercial Awareness: Strong commercial acumen and a client-focused approach.
Technical Competence: Manage schemes, budgets, and programs with confidence

What you'll get in return
Highly Competitive Salary: Your salary will be competitive and commensurate with your experience and qualifications.
Car Allowance: Get the wheels turning with a car allowance to support your mobility.
Enhanced Pension Contribution: Secure your future with a generous pension scheme.
Cycle to Work Scheme: Stay fit and eco-friendly by participating in their cycle-to-work program.
Annual Bonus: Your hard work won't go unnoticed. Expect an annual bonus as a token of appreciation.
Profit Share Bonus: When they succeed, you share in their success with a profit share bonus program rewarding your contributions.
Private Healthcare and Medical Insurance: Your well-being matters. Access to private healthcare services and medical coverage

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or call 07488 312 618 now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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