Business Support Coordinator
Edinburgh, 35 hours per week, Permanent
Salary range per annum £28,998 - £32,736*
There is more to the RCN than you might think. We’re a trade union with a membership of over half a million nurses, midwives, nursing support workers and students. We support their practice, represent them, lobby on their behalf, and develop them. We exist to make a positive difference – to the working lives of our members and ultimately to standards in patient care. Our employees are drawn from many walks of life – we are nurses, marketers and communicators, administrators, IT professionals, policy and finance experts, lawyers… together we are so much more. We couldn’t do what we do without our people.
We're accredited with Investors in People Silver Standard. Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values.
As our Business Support Coordinator you’ll use your positive attitude, your knowledge of administration processes, record keeping and building management and reception duties to deliver an exceptional service to all staff and members in Scotland.
It's a job full of possibilities so you could get involved in anything from arranging couriers, receiving and sorting deliveries, meeting room and catering management as well as coordinating maintenance services within the building. It's a great way to build your knowledge of our work and develop your potential.
You will have the initiative to find new ways to manage your tasks and support your colleagues and their departments. Taking care of your customers will be your primary role, along with making sure that the building is safe, and offering an excellent service.
To join us you’ll need good written and spoken communication skills and a high level of attention to detail. You will be a strong team player with the ability to foster strong professional relationships and support close collaboration between departments.
Whatever your background, you'll be efficient, accurate and show a real customer focus in all you do.
To join us you’ll need good written and spoken communication skills and a high level of attention to detail. You will be a strong team player with the ability to foster strong professional relationships and support close collaboration between departments.
Whatever your background, you'll be efficient, accurate and show a real customer focus in all you do.
To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.
What we offer you
We expect you to look after your customers; colleagues, members, contractors and visitors to the building. And we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.
*We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary.
What we deliver for our members is wide and varied so when it comes to how we work one size doesn’t fit all. We also know that to empower our people to do their best work, they must be able to balance the demands of work and home. We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. Departments and directorates have their own hybrid ways of working which put the needs of the service they deliver – whether that’s to members or to colleagues - at their heart, in alignment with our hybrid working core principles. At the RCN it’s unlikely you will work from home for all of your working time. Equally no one is expected to work solely in the office unless your role requires it. You can find out more by having a discussion with the recruiting manager.
Our selection process
Please submit a supporting statement demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t.
Please submit a CV and answer the supporting questions demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t. Please ensure your CV is in a simple format with minimal tables and sections. Any identifying information in your application will automatically be anonymised for shortlisting purposes.
We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know.
As a proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.
Contact details
For more information or for an informal discussion about the role please contact Susan Kirkman, Business Manager on 0131 662 6134.
For more information about the recruitment and selection process please contact recruit@rcn.org.uk
Opening date: 14 March 2024
Closing date: 03 April 2024
If we receive many applications after a week of advertising, this vacancy may close earlier.
Assessment & interview date: 15 April 2024
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.