Total 103 Business Management / Project / Planning job vacancies in Leicester, LE3 8TB

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto “Apply for this job” and you will be re-directed to our vacancies page where you can review the job description and person specification.

As theClinical Systems Project Managerat HCRG Care Group, you will play a pivotal role in our Clinical Mobilisation Team. In addition to this impactful position, you will have access to a range of exclusive rewards and benefits, including: Salary of between £40,000 - £45,000 with group pension Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding good or outstanding ratings from the Care Quality CommissionThe Ideal Candidate Essential Significant experience (3+ years) in Health related digital project management Project Management Qualification e.g. APM PMQ, Prince 2 An excellent understanding of information governance and record keeping principles, relating to health and special category data Desirable Knowledge of at least one of the following; TPP SystmOne, Sexual Health and/or Sexual Health systems, EMIS Web Business Analysis Qualification or Experience Software Development and Delivery Principles including Agile

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicester, LE3 8RA

Worker Category: Hybrid Worker

Salary: £34,350 - £37,950 per annum (pro rata for part time)

Working Hours: 37 hours per week

Contract Type: Permanent

Closing Date: 25th November 2024

Interview Date(s): TBA

An exciting opportunity has arisen for an Assistant Transport Planner within the Highway Development Management Team at Leicestershire County Council.

About the Role

To provide highway development management advice to ensure effective transport assessment and input throughout the development process, including managing a case load of predominantly minor sites and supporting the Senior Transport Planner on more complex sites.

To assist with the provision of effective transport input on pre-application enquiries, outline planning applications, reserved matters applications and planning appeals as necessary.

Engaging in effective negotiation to secure highways and transportation mitigation for development proposals including through Section 106 discussions and identifying other funding sources as appropriate.

To support effective partnerships and working relationships with statutory, voluntary, private agencies and communities.

About You

To apply for this post, you must have:

• HNC/HND/NVQ4 in relevant subject (e.g. Civil Engineering or Transportation), or

experience of working in Highway Development Management or land use planning.

• Excellent communication and presentation skills
• Experience of interpreting and writing technical and non-technical reports.
• Effective negotiation with internal and external organisations, such as developers or Local Planning Authorities.
• Experience of conducting packages of transport analysis or assessment work.
• Knowledge of the planning process as it relates to highways and transportation.
• Be able to work to tight timescales and to agreed targets.

You must also have an understanding of, and commitment to, equality, diversity and inclusion.

In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion, please contact:

Ruth Davis

Principal Transport Planner

0116 305 5048

Ruth.davis@leics.gov.uk

How to Apply

Please apply sending us your CV as well a supporting statement, detailing how you meet the requirements of the post. The supporting statement should be no longer than 500 words. Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.freshdesk.com/support/home.

By applying for this post, you agree to our Terms and Conditions.

Proud member of the Disability Confident employer scheme

Your new company
You will be joining a high-profile main contractor working on water schemes in the Leicestershire area. This multi-accredited contractor has a strong pipeline of work in the water industry and offers excellent opportunities for career progression and professional development. Due to continued success, they are looking to onboard a Project Engineer.

Your new role
As Project Engineer, you will be responsible for, but not limited to:

• Ensuring project costs do not exceed tender/varied allowance
• Liaising with subcontractors, site management and suppliers
• Maintaining good client relationships at all levels
• Monitoring subcontract performance
• Ensuring all applications for payment are made on/before the due date
• Assisting in the production of contract programmes, monitoring programmes as well as producing progress reports.

What you'll need to succeed
In order to be successful, you will have:

• Basic engineering background (electrical and/or mechanical)
• Working knowledge of NEC contracts
• Knowledge of water treatment processes
• CDM and health & safety knowledge.

What you'll get in return
In return, you will receive:

• Starting salary of up to £50k/annum (negotiable depending on experience)
• Company car or car allowance
• Minimum 24 days annual leave (option to buy/sell more) plus bank holidays
• Life assurance
• Matched company pension contribution
• Exposure to high-profile projects and more.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or alternatively email a copy to james.mayfield- quoting the job reference number #4628112.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Please note - work sponsorship is not offered by this contractor.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicester, LE3 8RA

Worker Category: Hybrid Worker

Salary: £27,717 - £30,066 per annum

Working Hours: 37 hours per week

Contract Type: Permanent

Closing Date: 22nd November 2024

Interview Date(s): TBA

An exciting opportunity has arisen for a Transport Planning Technician within the Highway Development Management (HDM) Team at Leicestershire County Council.

About the Role

As Transport Planning Technician within the HDM team, your responsibilities would include (but not be limited to):

• Maintaining and updating the HDM electronic system (currently MasterGov) for recording, providing and monitoring consultation responses.
• Providing a superuser role for MasterGov including developing appropriate training manuals, providing appropriate training, representing the team on the corporate working group, liaising with the system provider to maintain and develop the system and managing access rights to the system.
• Monitoring and managing consultations and correspondence arriving through the HDM generic inbox.
• Providing administrative support in the provision of the HDM system including processing invoices as appropriate and to provide reports giving management and performance data.
• Monitoring and reviewing consultations on planning applications and pre-application enquiries and ensuring appropriate information is input onto electronic systems to record and monitor progress.

About You

To apply for this post, you must:

• GCSE English Language and Mathematics Grades A – C or equivalent, or relevant demonstrable experience.
• Use of MS Office programmes and use of GIS (geographical information systems) mapping software.
• Attention to detail to ensure accurate recording of information.
• Ability to work to tight timescales, agreed timescales and be able to manage your own workload.
• Ability to search and interrogate systems in order to extract relevant information and produce reports.
• Excellent communication and interpersonal skills including the ability to negotiate, shape and influence to achieve successful outcomes and to continue to build on the credibility of the Council and its services.
• Ability to problem solve and identify new and efficient ways of working.

You must also have an understanding of, and commitment to, equality, diversity and inclusion.

In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion, please contact:

Ruth Davis

Principal Transport Planner

0116 305 5048

Ruth.davis@leics.gov.uk

How to Apply

Please apply sending us your CV as well a supporting statement, detailing how you meet the requirements of the post. The supporting statement should be no longer than 599 words. Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.freshdesk.com/support/home.

By applying for this post, you agree to our Terms and Conditions.

Proud member of the Disability Confident employer scheme

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto “Apply for this job” and you will be re-directed to our vacancies page where you can review the job description and person specification.

Business Development Manager (Field Sales Representative)

Salary: £22k - 25k with Commission
Earn up to £50K in your first year!
Location: Sheffield, South Yorkshire

We are representing a successful and well-established company wanting to expand their team in a friendly and active team based in Bradford. Working alongside incredible corporations such dealing within the waste management industry in a sales driven environment, working with experts who are trained and experienced in the Waste Management industry.

Our client is looking for an ambitious, confident, passionate and driven people, who are looking to be trained and developed their sales experience and progress their careers within a supportive, and encouraging company.

The Business Development Manager will receive Amazing Benefits:
* Free Onsite Parking
* 25 days holiday, with an office shutdown at Christmas
* Company Car
* Commission Pay
* Bonus Scheme
* On going training and development
* Opportunity for progression

The Key Duties of the Business Development Manager:
* Achieve or exceed expected targets securing new business opportunities within various industry sectors.
* Achieve minimum daily call KPI targets.
* Inbound/outbound telephone calls contacting business owners and directors
* of qualified prospective contacts, to secure online meetings/presentations for our Business Development Executives.
* Ensure the Business Development Executives have full diaries with quality meetings.
* Establish a strong working relationship with your Business Development Executives

The Key Skills of the Business Development Manager:
* Experience of working with a CRM system/computer is desirable.
* Willingness to continually develop sales skills, strategies, and techniques.
* Develop New Business accounts and Up/Cross Selling Skills.
* The ability to work on your own initiative.
* Customer service and rapport building skills.
* 2 years of Field Sales experience and Face to Face sales experience

If you are interested in the role, and want to know more, please apply or speak to Louis Forster and call 0113 308 8015 at Search Consultancy in Leeds.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

You will be joining a well-established AJ100, Chartered Architectural Practice, with offices operating across the entirety of England. They boast an extremely varied portfolio, with projects in the commercial, mixed-use logistics sectors, and more!

They are looking for a talented Project Running Architectural Technologist to join their ever-expanding team, where their employees are valued and people are at the heart of their business.

As a Project Running Architectural Technologist, you will be required to:

• Submit planning applications.
• Use Revit to produce architectural designs.
• Liaise with contractors and clients where necessary.
• Produce technical drawing packages.
• Produce technical details.
• Run projects.

To be considered for this role, it is essential that you:

• Are highly proficient with Revit.
• Have good knowledge of UK building regulations.
• Have experience working on commercial projects.
• Have experience working in a fast-paced background.
• Have at least a years UK working experience as an Architectural Technologist.
• Have experience running projects.

The role boasts a fantastic benefits package that includes:

• A competitive salary.
• 34 days holiday (Includes bank holiday)
• Company pension scheme.
• Annual bonuses
• Monthly performance reviews.
• Free on-site car parking.
• 2 days work-from-home per week.
• Flexible working hours.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto “Apply for this job” and you will be re-directed to our vacancies page where you can review the job description and person specification.

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicester, LE3 8RA

Worker Category: Hybrid Worker

Salary: £37,410 - £40,083 per annum (pro-rata for part time) Pay Award Pending

Working Hours: 37 hours per week

Contract Type: Fixed Term (18 months)

Closing Date: Sunday 24th November 2024

Interview Date(s): TBC

An exciting opportunity has arisen for an 18 month temporary contract for a Transport Strategy Officer to join our Transport Strategy and Policy Team and lead the project management for the development and implementation of Local Transport Plan 4.

The successful applicant will join a motivated, friendly team of professionals committed to support the development and implementation of Local Plans and the Local Transport Plan to deliver transport infrastructure to enable economic growth, support the delivery of new homes across the County and meet the transport needs and requirements of our communities.

As a Transport Strategy Officer, you will enjoy a competitive salary, as well as a generous benefits package, including pension, flexible working, and annual leave. You will also have access to training and development opportunities, as well as support and guidance from your colleagues and managers.

Leicestershire County Council is committed to smarter working and understands the benefits of supporting employees to manage their work and life balance, whilst meeting the needs of the service. Our diverse team operates a hybrid working approach partially working from our offices in County Hall, Glenfield and partially working from home. The successful applicant will also be expected to undertake site visits and attend in person meetings, when required.

About the Role

Your role will support the Team Manager with the project management of the Local Transport Plan 4 project and support the delivery of the focussed strategies, Multi Modal Area Investment Plans and County Wide Strategic Investment Plans.

A key element will be to develop transport evidence bases through the interpretation of data evidenced approach and analysis on integration of national planning and transport policy published by the Government.

About You

To apply for this post, you must have:

• A relevant qualification and/or demonstrable experience commensurate with the role.
• Experience of in the development and/or delivery of transport and land use strategies, policies, plans, associated evidence and alignment with national planning and transport policy.
• Experience of data interpretation and analysis to inform policy and strategy development or understand a developments transport impacts.
• Experience of maintaining effective partnerships and working relationships with internal and external stakeholders which can include statutory, voluntary, private agencies and communities.
• Experience of working to tight timescales to deliver projects and/or programmes on time, to quality and cost.
• Excellent communication, presentation and report writing skills.
• A customer focused approach where the customer experience is central to the delivery of the service.

You must also have an understanding of, and commitment to, equality, diversity and inclusion.

In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion, please contact:

Ben Simm, Team Manager

0116 305 1371

Ben.simm@leics.gov.uk

How to Apply

Please apply sending us your CV as well a supporting statement, detailing how you meet the requirements of the post. The supporting statement should be no longer than 500 words. Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.freshdesk.com/support/home.

By applying for this post, you agree to our Terms and Conditions.

Proud member of the Disability Confident employer scheme

Business and Economics Teacher

MINIMUM LEVEL: Unqualified Teacher
KEY STAGE: Key Stage 3, 4 and 5

LOCATION: Leicester

JOB TYPE: Temporary

START DATE: November
DURATION: 1 term

SALARY: MPS-UPS £162.3 to £251.71 per day depending on pay scale or experience

"May I just say a big thank you to you and the team for your support and all the work that has been passed onto me. Much appreciated."

WHY APPLY THROUGH MANA EDUCATION?
Since 2009, we've acquired insights about schools, including their environment, application process, and candidate expectations. We share this knowledge with our candidates, enhancing their preparation for interviews and giving them an advantage over those entering without such information.

SUMMARY INFORMATION
We are working with a leading provider of education for 16 - 19-year-olds, servicing Leicester and surrounding areas. They prepare young professionals, enabling level 3 success, and supporting progression to higher education. Their goal is to change lives for the better by inspiring students and nurturing ambition.

KEY RESPONSIBILITIES (DEPENDING ON THE ROLE)
- Plan and deliver lessons for varied levels of ability.
- Foster proactive and collaborative teamwork within the school community.
- Embrace adaptability and flexibility in teaching approaches.

REQUIREMENTS
- Fully qualified Teacher with QTS in the UK or Unqualified with relevant UK experience in schools
- Experience with varied ability levels
- High standard of literacy
- Excellent ICT skills
- Proactive, adaptable, and a team player

HOW TO APPLY:
Ready to take the next step? 'Apply Now' and let Michele guide you through the process. For more information, reach out to us at:

Phone:
01162 438772 or freephone 0800 0 255 144
Email: ed@manaeducation.co.uk

Rest assured, your details are safe with us. We will never send or discuss your information without your written consent.

About Us:
We are genuinely different; we make sure we thoroughly understand what you are looking for, whether that is a fresh start, the right environment, pupil behavioural levels or even just considering getting into teaching, we can provide you with a variety of experiences across many schools in your area.

Here's what sets us apart:
* Excellent rates of pay
* Weekly payments
* Variety of opportunities in local schools
* Personalized job finding service tailored to your needs
* Dedicated education specialist available 24/7
* In-depth local knowledge
* Access to free CPD (Continuous Professional Development)
* £100 Recommend a Friend Scheme

But don't just take our word for it:



"Thank you, It was a pleasure to work for you as you always care about your staff. I will certainly keep in touch and if I hear of anyone I will let you know."



Our commitment to excellence:
Mana Education is audited by REC Education and authorized by the Crown Commercial Services. Our commitment to fair pay and strict compliance standards ensures the safety of both staff and pupils.

Safeguarding is our priority:
Mana Education is dedicated to safeguarding and promoting the welfare of children and vulnerable people. Our assignments undergo a rigorous vetting process, including Enhanced DBS Checks, List 99 checks, Overseas Police Checks (if required), and Professional References.

Diversity and inclusion:
Mana Education is an equal opportunity employer, fostering a workplace free of discrimination and harassment. We believe that a diverse and inclusive workforce strengthens our organization's success and resilience.

Explore opportunities with Mana Education:
#Teacher, #Economics, #business.#Key Stage 3, 4 and 5, #Supply Teacher, #Substitute Teacher, #Relief Teacher, #Temporary Teacher, #Stand-in Teacher, #Interim Teacher, #Guest Teacher, #Cover Teacher, #Casual Teacher, #Substitute Educator, #On-Call Teacher, #Ad Hoc Teacher, #Pro Tempore (Pro Tem) Teacher, #Locum Teacher,
INUQ1

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto “Apply for this job” and you will be re-directed to our vacancies page where you can review the job description and person specification.If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto “Apply for this job” and you will be re-directed to our vacancies page where you can review the job description and person specification.

Facilitation of requirements workshops, leading sessions with a range of different stakeholders with differing sets of priorities and expectations. Guide the stakeholders through the process, encouraging them to think laterally and ensure the full set of capabilities is captured up front without focus on pre-conceived solutions Development of user stories and use cases Accurate and efficient capture, analysis, and documentation of requirements Analyse business requirements for clarity, completeness and feasibility, resolving ambiguities. Creation, maintenance and development of a range of materials to ensure IT teams understand business processes and business stakeholders understand IT workflows. 'Applications will be reviewed for AI generated content and over reliance on AI generated content is discouraged'

Provide accurate analysis of efficiency and productivity on a regular basis for all users. This will require detailed analysis of many variables and as such you will be required to build credibility of your analysis to the clinical teams. Develop proactive systems to manage performance. This will require creative ways to predict and improve utilisation via the development of systems to predict performance so action can be taken before the event rather than after the event. This requires interactive and intelligent systems. The above will require the post holder to investigate, analyse and predict outcomes of highly complex data with multiple, sensitive outcomes. Implement systems to ensure there is continuous review of the data to ensure the Trust maximizes all its opportunities to improve productivity, efficiency and quality of its services. Design and recommend improvement measures and set up reporting mechanisms to capture the relevant data on the required basis. Highly developed communication skills are required as a means to manage the complex and challenging messages to effectively and positively manage the messages whilst engaging the clinical and non-clinical teams. Presentation of data sets to clinical and non-clinical teams in an effective and confident way requiring the use of highly developed interpersonal skills to build strong effective working relationships inside and outside the Trust/CMGs. Develop systems to ensure data accuracy and build credibility in the messages that are delivered. Generate, manipulate and formulate data into clear, concise reports which are adjusted to the needs of the recipient from highly complex to simple reports. Take a strategic lead to help drive productivity. This will require the ability to manage a project effectively and pre-empt user requirements to manage performance. Will use in depth specialist knowledge to provide professional advice and analytical support to all internal and external stakeholders as necessary which will be used to manage performance of resources for the Trust/CMGs.

You will be responsible for building a culture of excellence within your team by giving clear guidance and making sure colleagues know how important their role is in delivering our business strategy. You will do this by recognising achievements, while creating a great team atmosphere and a learning culture.
Keeping the customer at the heart of everything you do, you'll be a champion for first time call resolution, demonstrating to your team how this can be achieved through effective listening, problem solving and taking ownership.
Working Hours/ Shift Patterns: You'll work 37.5 hours a week on a rotating shift pattern between 08:00-19:00 Monday to Friday, 9:00 - 17:00 Saturday, and 09:00-13:00 Sunday. You will have to work one full weekend and one Saturday in every 5. If you work a weekend shift, you'll get time off in lieu. Training: The first 4 weeks will consist of full time in the office training, once you have completed your training you will move to hybrid working, this will consist of at least one day a week in the office with your team and for any other meetings or events as required. Location: Our fantastic Leicester office which is in the city centre and only a short walk from Leicester train station. Salary: A fulltime role of 37.5 hours per week pays £31,000. Knowledge & Experience: 

• A passion for people development, leadership, and coaching

• Adept at responding to customer enquiries with a focus on first-time resolution

• Able to prioritise own workload and that of others to ensure deadlines and performance expectations are met

• Has good self-awareness and understanding of others, able to communicate and work with a range of stakeholders and colleagues 

• Can interpret and use MI and data for team and individual performance to identify opportunities for improvement

• The ability to support a team when they are working remotely

• Proficient in use of Microsoft Office

• Thrives in a fast-paced environment

What we offer: Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company, and community. Benefits you'll receive:

• Up to 5% annual discretionary Bonus

• Hybrid working (1 day per week in the office with the option to do more depending on your preference)

• A fantastic open plan modern office

• We promote a relaxed, friendly & diverse working environment

• 'Harrys' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an onsite Costa coffee

• Generous holiday allowance

• Pension match up to 10% of your salary

• Life insurance (4 x base salary)

• Discounted Hasting Direct products

• Discounts & cashback with well-known retailers

• Tech scheme, cycle to work, health assessments, and skin check - on completion of probation

• Refer a friend scheme - earn £500 for every friend you refer

• We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.