We are looking for an organised, efficient, and experienced Control Room Operator to join our security team for Mitie Business Se.....
We are looking for an organised, efficient, and experienced Control Room Operator to join our security team for Mitie Business Services. You will be working within a supportive team to maintain and monitor CCTV, intruder, and fire alarm panels. for a exclusive and exciting client.
Your key responsibilities will include assisting with daily operational requirements - ensuring compliance and accurate recording of incidents to outline identified risks. As part of your role, you will be required to escalate incidents, report Health and Safety concerns, and respond to emergency situations also producing accurate reports to ensure alarms are efficiently responded to.
Our ideal candidate will have awareness of the law across, The Private Security Industry, Health and Safety for the Private Security Operative, Fire Safety, Technology and Systems in the Security environment and Emergency Procedures.
If you have prior control room or security experience, a passion for delivering excellent customer service and a desire to excel, apply today! Please note: You MUST hold a valid CCTV License and DS SIA license and have a 5-year verifiable education or work history with references.
Role and requirements
-Assist the NSOC supervisor with the day to day operational requirements.
-Ensure compliance with Assignment Instructions
-Complete reports outlining any identified risks
-Escalate any serious issues relating to incidents in the appropriate manner
-respond to alarm activations and fire panel
-Report any Health & Safety issues on sites
-Produce accurate incident reports
-Respond to emergency situations
-Insure all alarms are responded in a timely fashion
-Any other reasonable managerial instructions.
Requirements
-Valid SIA License's, both Door Supervisor and CCTV licence (must have - please do not apply if you do not have both)
-5 year checkable education/work history & references
-Prior security experience gained in a corporate, Critical National Infrastructure, Police or Military environment. Candidates must be well presented, fluent in both written and spoken English and experienced in conflict resolution.
-Confident and professional person with a desire to excel and the ability to deliver excellent customer service.
-Fire Safety Awareness
-Emergency Procedures
-Access and Egress Control
-Technology and Systems in the Security Environment
-Communicating, Reporting and Record Keeping
What we need from you
-Strong team working skills
-A positive attitude
-Organised and efficient.
-Excellent customer service skills
-Flexible in approach
-Calm and diligent under pressure
-Able to use initiative to react to situations
-Smart, well-groomed and confident
-A commitment to providing first class customer service is essential
-Good report writing skills
Company Benefits
-Paid breaks
-free uniform
-company benefits portal - access to high street discounts
-free 24 online GP service
-free tea and coffee
-ongoing training and development
-friendly team
