Total 11 Director/C-Level information technology job vacancies in Manufacturing / Production category in Singapore

We are the only professional services organization who has a separate business dedicated exclusively to the financial services marketplace. Join Financial Services (FSO) and you will work with multi-disciplinary teams from around the world to deliver a global perspective. Aligned to key industry groups including asset management, banking and capital markets, insurance and private equity, we provide integrated advisory, assurance, tax, and transaction services.

The opportunity

With our Data & Analytics team in FSO experiencing rapid growth, now is an exciting time to join us on this journey. We are looking for talent with a passion for data and the know-how to partner with our to clients to disrupt and transform Financial Services organisations. Whether you are a Consultant at the start of your career or a Manager looking for the next opportunity, if you want to make a difference by developing leading data and technology strategies and helping to solve our clients’ most pressing data challenges, we would love to hear from you.

Your key responsibilities

· Design the execution of our clients’ transformation programs to support their transition towards a digital and data-driven organisation, with data and people at the heart of change.

· Manage the life cycle, from strategic planning to tactical activities.

· Bring to life a seamless data and analytics strategy that solve our clients’ most complex business challenges to enable the making of better-informed decisions.

· Design and implement data and technology operating models that encompass people, process, technology, and data.

· Leverage data platforms and solutions to help our clients visualise and better understand their data.

· Provide thought leadership on how our clients can innovate with traditional or emerging technology tools and disrupt their current ways of working to extract greater value from their input.

· Lead and support the creation of client proposals and business development initiatives.

Skills and attributes for success

· Understand how digital and data strategies are created and implemented.

· Passion for designing large, multi-year digital and data transformations with people at the centre of change.

· Passion for solving big complex problems using data and technology

· Working with diverse and inclusive teams of talented people solving client issues.

· Build strong, meaningful relationships with client stakeholders.

· Work as a team player to support other team members by sharing your knowledge, experience, and skillsets.

To qualify for the role, you must have

· Minimum 10 years’ experience in Financial Services (either industry or consulting and appropriate to your level). Preferably a year of consulting experience in any of the Big 4 or consulting firms.

· Experience in data and analytics approaches such as data mesh.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer

· Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

· Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way

· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

· Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

Apply now.

Job Summary: The Product Director is a senior leadership role responsible for shaping and executing the product strategy of an organization. This position plays a pivotal role in defining, planning, and overseeing the development of products that meet customer needs, drive business growth, and align with the company's strategic goals. The Product Director typically reports to the Chief Product Officer or another executive leader.

Key Responsibilities:

1. Product Strategy:Develop and communicate a clear product vision and strategy that aligns with the company's overall objectives.
Define and communicate product goals, key performance indicators (KPIs), and success metrics.

2. Market Research:Conduct market research to understand customer needs, market trends, and competitive landscapes.
Use insights to inform product development and enhancement decisions.

3. Product Roadmap:Create and manage a comprehensive product roadmap outlining short-term and long-term development plans.
Prioritize features and enhancements based on customer feedback, business value, and market dynamics.

4. Requirement Gathering:Collaborate with stakeholders, customers, and cross-functional teams to gather and document detailed product requirements.
Create clear product specifications, user stories, and acceptance criteria.

5. Product Development:Work closely with engineering, design, and other teams to oversee the product development process.
Ensure that the product is developed on time, within scope, and meets quality standards.

6. User Experience (UX) and Design:Collaborate with UX/UI designers to create user-friendly and visually appealing product interfaces.
Validate design decisions based on user feedback and usability testing.

7. Testing and Quality Assurance:Oversee the testing and quality assurance processes to ensure the product meets defined requirements and quality standards.
Address and prioritize issues and defects.

8. Product Launch:Plan and execute product launches, coordinating marketing, sales, and support efforts.
Monitor product performance and gather user feedback after launch.

9. Performance Analysis:Analyze product performance and user feedback to make data-driven decisions for product improvements.
Continuously monitor KPIs and adapt the product strategy as necessary.

10. Stakeholder Communication:Maintain effective communication with stakeholders, including executive management, development teams, marketing, and sales.
Provide regular updates on product progress and outcomes.

Requirements:

1. Education: A bachelor's degree in business, marketing, computer science, or a related field is typically required. An MBA or relevant certifications (e.g., Certified Scrum Product Owner) may be preferred.

2. Experience: A minimum of 5-8 years of experience in product management, with a proven track record of successful product launches and improvements, is typically required.

3. Market Knowledge: Strong understanding of the market, target audience, and industry trends relevant to the product.

4. Technical Knowledge: Familiarity with technology, development processes, and product management tools (e.g., Jira, Trello).

5. Analytical Skills: Proficiency in data analysis and the ability to make data-driven decisions to optimize the product.

6. Communication: Excellent verbal and written communication skills for effective collaboration with cross-functional teams and stakeholders.

7. Problem-Solving: Strong analytical and problem-solving abilities to address product challenges and make strategic decisions.

8. Leadership: Effective leadership and project management skills to guide the product development process.

9. Customer-Centric: A customer-focused mindset, with a deep understanding of user needs and the ability to advocate for user-centric product design.

10. Adaptability: The ability to adapt to changing market conditions and evolving product requirements.

The Product Director is instrumental in driving the success of the organization's products, from concept to launch and beyond. They are responsible for shaping the product strategy, overseeing development, and optimizing performance to meet business objectives and customer satisfaction.

We are the only professional services organization who has a separate business dedicated exclusively to the financial services marketplace. Join Financial Services (FSO) and you will work with multi-disciplinary teams from around the world to deliver a global perspective. Aligned to key industry groups including asset management, banking and capital markets, insurance and private equity, we provide integrated advisory, assurance, tax, and transaction services.

The opportunity

With our Data & Analytics team in FSO experiencing rapid growth, now is an exciting time to join us on this journey. We are looking for talent with a passion for data and the know-how to partner with our to clients to disrupt and transform Financial Services organisations. Whether you are a Consultant at the start of your career or a Manager looking for the next opportunity, if you want to make a difference by developing leading data and technology strategies and helping to solve our clients’ most pressing data challenges, we would love to hear from you.

Your key responsibilities

· Design the execution of our clients’ transformation programs to support their transition towards a digital and data-driven organisation, with data and people at the heart of change.

· Manage the life cycle, from strategic planning to tactical activities.

· Bring to life a seamless data and analytics strategy that solve our clients’ most complex business challenges to enable the making of better-informed decisions.

· Design and implement data and technology operating models that encompass people, process, technology, and data.

· Leverage data platforms and solutions to help our clients visualise and better understand their data.

· Provide thought leadership on how our clients can innovate with traditional or emerging technology tools and disrupt their current ways of working to extract greater value from their input.

· Lead and support the creation of client proposals and business development initiatives.

Skills and attributes for success

· Understand how digital and data strategies are created and implemented.

· Passion for designing large, multi-year digital and data transformations with people at the centre of change.

· Passion for solving big complex problems using data and technology

· Working with diverse and inclusive teams of talented people solving client issues.

· Build strong, meaningful relationships with client stakeholders.

· Work as a team player to support other team members by sharing your knowledge, experience, and skillsets.

To qualify for the role, you must have

· Minimum 10 years’ experience in Financial Services (either industry or consulting and appropriate to your level). Preferably a year of consulting experience in any of the Big 4 or consulting firms.

· Experience in data and analytics approaches such as data mesh.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer

· Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

· Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way

· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

· Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

Apply now.

Job Summary: The Product Director is a senior leadership role responsible for shaping and executing the product strategy of an organization. This position plays a pivotal role in defining, planning, and overseeing the development of products that meet customer needs, drive business growth, and align with the company's strategic goals. The Product Director typically reports to the Chief Product Officer or another executive leader.

Key Responsibilities:

1. Product Strategy:Develop and communicate a clear product vision and strategy that aligns with the company's overall objectives.
Define and communicate product goals, key performance indicators (KPIs), and success metrics.

2. Market Research:Conduct market research to understand customer needs, market trends, and competitive landscapes.
Use insights to inform product development and enhancement decisions.

3. Product Roadmap:Create and manage a comprehensive product roadmap outlining short-term and long-term development plans.
Prioritize features and enhancements based on customer feedback, business value, and market dynamics.

4. Requirement Gathering:Collaborate with stakeholders, customers, and cross-functional teams to gather and document detailed product requirements.
Create clear product specifications, user stories, and acceptance criteria.

5. Product Development:Work closely with engineering, design, and other teams to oversee the product development process.
Ensure that the product is developed on time, within scope, and meets quality standards.

6. User Experience (UX) and Design:Collaborate with UX/UI designers to create user-friendly and visually appealing product interfaces.
Validate design decisions based on user feedback and usability testing.

7. Testing and Quality Assurance:Oversee the testing and quality assurance processes to ensure the product meets defined requirements and quality standards.
Address and prioritize issues and defects.

8. Product Launch:Plan and execute product launches, coordinating marketing, sales, and support efforts.
Monitor product performance and gather user feedback after launch.

9. Performance Analysis:Analyze product performance and user feedback to make data-driven decisions for product improvements.
Continuously monitor KPIs and adapt the product strategy as necessary.

10. Stakeholder Communication:Maintain effective communication with stakeholders, including executive management, development teams, marketing, and sales.
Provide regular updates on product progress and outcomes.

Requirements:

1. Education: A bachelor's degree in business, marketing, computer science, or a related field is typically required. An MBA or relevant certifications (e.g., Certified Scrum Product Owner) may be preferred.

2. Experience: A minimum of 5-8 years of experience in product management, with a proven track record of successful product launches and improvements, is typically required.

3. Market Knowledge: Strong understanding of the market, target audience, and industry trends relevant to the product.

4. Technical Knowledge: Familiarity with technology, development processes, and product management tools (e.g., Jira, Trello).

5. Analytical Skills: Proficiency in data analysis and the ability to make data-driven decisions to optimize the product.

6. Communication: Excellent verbal and written communication skills for effective collaboration with cross-functional teams and stakeholders.

7. Problem-Solving: Strong analytical and problem-solving abilities to address product challenges and make strategic decisions.

8. Leadership: Effective leadership and project management skills to guide the product development process.

9. Customer-Centric: A customer-focused mindset, with a deep understanding of user needs and the ability to advocate for user-centric product design.

10. Adaptability: The ability to adapt to changing market conditions and evolving product requirements.

The Product Director is instrumental in driving the success of the organization's products, from concept to launch and beyond. They are responsible for shaping the product strategy, overseeing development, and optimizing performance to meet business objectives and customer satisfaction.

Alpha X is an innovative high-tech manufacturing technology company pioneering the integration of advanced automation, transportation and AI-driven solutions to revolutionize traditional manufacturing processes. We harness the power of artificial intelligence, machine learning, and robotics to optimize production efficiency, enhance product quality, and foster sustainability across diverse high-tech industries.

The Role

The Product Director is a senior leadership role responsible for overseeing the strategy, development, and success of a software product or a portfolio of products from conception to launch and beyond. This individual plays a pivotal role in aligning business objectives with technological capabilities and market demands.

What you will do:

• Responsible for the end-to-end Product Life Cycle management of industrial software product planning, product R&D and project delivery in the intelligent manufacturing space
• Define and communicate the product vision, strategy, and roadmap aligned with the company's overall goals and objectives
• In Charge of industrial AI technology solution planning, product strategy and technology research and development
• Manage the product backlog, defining user stories, and prioritizing tasks based on business value and customer needs
• Responsible for the establishment and management of product R&D and delivery team, and create an efficient product R&D system and project delivery process
• Cooperate with the pre-sales and sales team to complete the customer's pre-sales technical support
• Cooperate with the company strategy team to formulate the company strategy and technology direction
• Cooperate with the company's marketing and BD team to complete product and technical support

What you need to have:

• At least three semiconductor intelligent manufacturing software 0 to 1 product R&D management experiences
• The above self-developed products have at least three successful projects in semiconductor intelligent manufacturing
• Experience in product R&D of at least three industrial AI oriented software products from 0 to 1
• At least two or more industrial AI hardware and software integratio n product R&D experience from 0 to 1
• Self-developed products in the field of industrial AI, with at least three or more successful projects
• Have at least 10 years, 100 people + product R&D and project delivery team building and management experiences
• Working experience in the industrial field, especially in semiconductor and new energy, especially industrial software and AI project implementation experience is preferred
• Experience in a high-tech startup company, and served as the head of product R&D experience is preferred
• Pre-sales technical support and sales management experience is preferred.

You’ll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

Job Scope

· Fully follow up the product lines and ensure the instruction of Chairman on products are executed and implemented.

· Communicate with product and R&D teams of each product line, follow up project, grasp the details of project progress and feedback to Chairman.

· Participate in product scheduling, coordinate multiple resources, design, R&D, operation, and testing teams, promote the development process of each product before launch. After launch, facilitate team updates and iterate product features based on operational feedback.

· Organized and coordinated product-related meeting which involving Chairman, responsible for summarizing meeting minutes, followed up, established an effective communication between Chairman and Project team, play a bridge role in product positioning and execution.

· Stay attentive to market, analyse competitive products in relevant market, compare company product design, provide opinions and suggestions for Chairman's product decisions.

· According to the requirements of Chairman, organize related product, R&D, design resources, and independently complete specific projects.

Requirements

1. Educational Background: Bachelor's degree or higher.

2. Work Experience: Over 10 years of work experience with 5 years of team management experience.

3. Industry Experience: Relevant work experience in well-known/large internet companies, with practical experience in designing and managing internet products, ideally with at least one successful experience in internet product design and management.

4. Professional Qualifications:

· Strategic thinking and management in internet product field, with a strong forward-looking perspective on product field future development and market judgment.

· Ability to think user-centrically and data-driven, challenging authority and traditional experiences, with a habit of rapid and thorough verification.

· Strong team management, project management, and team training abilities.

· Excellent language, communication, organization, and coordination skills.

· Management training experience and advanced certificates in product development is an advantage.

5. Regional Experience: International perspective and experience, with deep insights into and experience in China, Southeast Asia, and other international markets, particularly preferred in terms of product and project implementation.

6. Language Requirements:

· Proficient in professional business writing and language communication.

· Fluent in Mandarin to communicate with Chinese associate.

About Constructor

Constructor is an all-in-one platform for education and research. With expertise in machine intelligence and data science, Constructor is built to cater to the needs of schools, higher education, corporate training, alternative credentials, and professional sports, offering solutions for teaching and administration, learning and research. From infrastructure to applications, Constructor elevates learning experiences, empowers educators, and drives research breakthroughs.

We have offices in Singapore, Switzerland, Germany, Bulgaria, Serbia, and Turkey.

Role Summary

The Chief Product Officer will be a key member of our executive team, driving the vision, design, strategy, and execution of our product portfolio. The ideal candidate will have vast experience in engineering of robust vertical software platforms, a proven track record in leading product development, demonstrating a deep understanding of the educational and science technology market, user experience design, and agile product engineering methodologies.

Responsibilities

· Define and lead the product vision and strategy in alignment with the company's goals and market opportunities.

· Oversee the entire product lifecycle, from ideation and development through to launch and iteration, ensuring products meet the highest standards of quality and user experience.

· Build, lead, and expand the Product Management and UX Design team, fostering a culture of innovation, collaboration, and continuous improvement.

· Collaborate closely with the engineering, marketing, sales, and customer success teams to ensure product goals are met and market feedback is incorporated into product development.

· Conduct market research, competitor analysis, and customer feedback sessions to inform product strategy and feature prioritization.

· Develop and manage the product roadmap, setting clear goals and milestones to guide the development process and measure success.

· Lead product delivery from ideation, development, launch, and iteration of approaches to improve user experience.

· Advocate for the implementation of advanced AI technologies within product offerings, ensuring our products remain at the cutting edge of EdTech and SciTech innovations.

· Engage with customers, partners, and stakeholders to gather insights, build relationships, and promote our product vision.

Requirements for the Role

• At least 20 years’ experience in Software Engineering roles (could include development, product management, strategy, system architecture, etc) with specialisation in complex vertical platforms development
• At least 10 years of strategic leadership experience in software companies developing vertical platforms
• At least 7 years of experience running Software Quality Assurance practice, past experience driving a software engineering company through ISO 9000 certification
• Master’s degree in a natural sciences field, past scientific research or teaching experience is a plus
• Strong understanding of cutting edge AI/ML technologies and their application in educational and scientific settings
• Demonstrated analytical mindset and systematic approach to execution
• Experience with product exploration and go to market, product design, product planning and development
• Exceptional leadership skills, with experience building and mentoring high-performing product teams.
• Excellent communication and interpersonal skills, with the ability to articulate vision and strategy at all levels of the organization and to external partners.
• Demonstrated success in developing and launching innovative products in a fast-paced technology environment.
• Experience in a hyper growth tech environment is preferred

Why Join Us

- Office is centrally located at Suntec City Office Tower 3

- 5 working days

- 20 days of Annual Leave

- Good international health insurance coverage

- Be part of a growing international EdTech company

Job Summary: The Product Director is a senior leadership role responsible for shaping and executing the product strategy of an organization. This position plays a pivotal role in defining, planning, and overseeing the development of products that meet customer needs, drive business growth, and align with the company's strategic goals. The Product Director typically reports to the Chief Product Officer or another executive leader.

Key Responsibilities:

1. Product Strategy:Develop and communicate a clear product vision and strategy that aligns with the company's overall objectives.
Define and communicate product goals, key performance indicators (KPIs), and success metrics.

2. Market Research:Conduct market research to understand customer needs, market trends, and competitive landscapes.
Use insights to inform product development and enhancement decisions.

3. Product Roadmap:Create and manage a comprehensive product roadmap outlining short-term and long-term development plans.
Prioritize features and enhancements based on customer feedback, business value, and market dynamics.

4. Requirement Gathering:Collaborate with stakeholders, customers, and cross-functional teams to gather and document detailed product requirements.
Create clear product specifications, user stories, and acceptance criteria.

5. Product Development:Work closely with engineering, design, and other teams to oversee the product development process.
Ensure that the product is developed on time, within scope, and meets quality standards.

6. User Experience (UX) and Design:Collaborate with UX/UI designers to create user-friendly and visually appealing product interfaces.
Validate design decisions based on user feedback and usability testing.

7. Testing and Quality Assurance:Oversee the testing and quality assurance processes to ensure the product meets defined requirements and quality standards.
Address and prioritize issues and defects.

8. Product Launch:Plan and execute product launches, coordinating marketing, sales, and support efforts.
Monitor product performance and gather user feedback after launch.

9. Performance Analysis:Analyze product performance and user feedback to make data-driven decisions for product improvements.
Continuously monitor KPIs and adapt the product strategy as necessary.

10. Stakeholder Communication:Maintain effective communication with stakeholders, including executive management, development teams, marketing, and sales.
Provide regular updates on product progress and outcomes.

Requirements:

1. Education: A bachelor's degree in business, marketing, computer science, or a related field is typically required. An MBA or relevant certifications (e.g., Certified Scrum Product Owner) may be preferred.

2. Experience: A minimum of 5-8 years of experience in product management, with a proven track record of successful product launches and improvements, is typically required.

3. Market Knowledge: Strong understanding of the market, target audience, and industry trends relevant to the product.

4. Technical Knowledge: Familiarity with technology, development processes, and product management tools (e.g., Jira, Trello).

5. Analytical Skills: Proficiency in data analysis and the ability to make data-driven decisions to optimize the product.

6. Communication: Excellent verbal and written communication skills for effective collaboration with cross-functional teams and stakeholders.

7. Problem-Solving: Strong analytical and problem-solving abilities to address product challenges and make strategic decisions.

8. Leadership: Effective leadership and project management skills to guide the product development process.

9. Customer-Centric: A customer-focused mindset, with a deep understanding of user needs and the ability to advocate for user-centric product design.

10. Adaptability: The ability to adapt to changing market conditions and evolving product requirements.

The Product Director is instrumental in driving the success of the organization's products, from concept to launch and beyond. They are responsible for shaping the product strategy, overseeing development, and optimizing performance to meet business objectives and customer satisfaction.

About us

LawNet Technology Services (LTS) is a wholly-owned subsidiary of the Singapore Academy of Law (SAL), a promotion and development agency for Singapore’s legal industry. LTS is the technology company behind LawNet, a one-stop law practice portal providing a complete suite of information and transactional solutions for the Singapore and global legal community.

Responsibilities:

• Oversee development of LawNet on time and within budgets assigned
• Determine internal and external stakeholders needs and desires whether by market research, surveys or user group testing
• Lead product ideation, technical development, product testing, launch, end user training and rollout
• Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes.
• Lead the planning of product release plans and set the expectation for delivery of new functionalities
• Define product vision, roadmap and growth opportunities to the development teams and stakeholders
• Build business cases for products and features, and analysing performance
• Play an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
• Establish shared vision across the company by partnering with key internal business stakeholders
• Evaluate risk and provide advice and guidance to stakeholders and business units
• Assesses market competition by comparing the LawNet to competitors' products.
• Provides source data for product line communications by defining product marketing communication objectives.
• Obtains product market share by working with sales to develop product sales strategies.
• Assesses product market data by calling on customers with sales and evaluating sales call results.
• Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
• Brings new products to market by analysing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with development teams.
• Introduces and markets new products by developing time-integrated plans with sales, marketing and development teams.
• Completes operational requirements by scheduling and assigning team members; following up on work results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications:

• Proven track record in software product management, or as an associate product manager, with successes in:understanding the end-user and driving product adoption;
  analysing end user requirements;
  delivering products on-time and within budgets for internal / external stakeholders
• Technical background with understanding and/or hands-on experience in software development and web technologies
• Polished professionalism with outstanding strategic, organizational, planning (project & finances), communication, and problem-solving skills
• A team player
• Comfortable working in a fast-paced and dynamic environment
• Proven track record of exceeding KPIs
• Proven ability to collaborate with internal and external stakeholders
• Experience in liaising with government stakeholders and working with public sector systems is an advantage
• Strong metrics and analytical orientation
• Excellent written and verbal English communication skills, with strong presentation skill
• Background operating in Legal practice will be a plus

What will you do?

• Lead a team of product managers working on our App customer acquisition & engagement suite of products
• Drive customer growth and engagement by turing every customer interactions with the Klook App moments of Joy
• Work closely and influence cross-vertical product teams to ensure that vertical product flows are optimally integrated to fit customer expectations
• Monitor product metrics, identify opportunities, and optimize functionality
• Conduct quarterly and annual strategy and planning process for App user domain
• Conduct monthly and quarterly business reviews to share performances and roadmap

What is expected?

• Bachelor's degree in Business, Computer Science, Engineering, or related field; MBA is a plus.
• 8+ years of experience in product management, with a track record of delivering successful products.
• Strong leadership skills with experience managing and mentoring product teams.
• Exceptional strategic thinking, analytical skills, and problem-solving abilities.
• Proven ability to collaborate effectively across departments and manage stakeholder relationships.
• Excellent communication and presentation skills to convey complex concepts to both technical and non-technical audiences.
• Familiarity with agile methodologies and product management tools.
• Passion for travel and a deep empathy for our customers around the world.

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Klook's mission is to empower travelers to discover, book, and enjoy memorable experiences, all while making the process seamless and convenient. As we continue to expand and innovate, we are looking for a talented Product Manager to join our team and lead the development of customer service systems to enhance our user experience.

What you will do:

• Responsible for the overall planning of customer service system products, and drive the implementation of the following product areas: communication tools, ticketing systems, intelligent customer service, etc.
• Lead the product team to build the customer service system, lead core product design, and ensure product specifications and output quality.
• Adopting a customer-oriented perspective and aiming for customer experience excellence, collaborate across teams to address and resolve issues that lead to high customer complaints and low satisfaction levels.
• Adopting a customer service perspective, continuously optimize operational efficiency.

What you will need:

• Bachelor's degree or related field, with over 6 years of experience in B2B systems related to customer service, orders, merchants, etc.
• Capable of leading overall product planning, possessing strong skills in product design and documentation, as well as solid conceptual and logical thinking abilities.
• Possesses a deep understanding of customer service systems, familiar with industry-standard customer service system design, and comprehends the core demands of customer support.
• Strong data analysis skills, as well as the ability to identify issues through data analysis and drive improvements.
• Excellent communication skills, and the ability to converse in Mandarin will be a plus