Total 1 Senior Executive level Manufacturing / Production job vacancies in Mumbai

We are seeking a dedicated Royal Service (Operator) Executive to join our prestigious Royal Service team at Fairmont Mumbai. As the first point of contact for our guests, you will be responsible for supervising personalized and efficient service through telephone communications, ensuring that every guest interaction reflects the highest standards of hospitality.

Key Responsibilities:

• Telephone Operations: Handle incoming calls promptly and professionally, providing courteous assistance to guests and efficiently addressing their inquiries, requests, and concerns.
• Guest Assistance: Serve as a central point of contact for guests, offering personalized recommendations, arranging services, and ensuring that all guest requests are met with promptness and attention to detail.
• Room Service Coordination: Coordinate room service orders, ensuring accuracy and timeliness in delivery while maintaining clear communication with kitchen and service staff.
• Royal Service Coordination: Facilitate requests and services for VIP and special guests, ensuring that their needs and preferences are met with the utmost care and attention to detail.
• Problem Resolution: Act as a problem solver for guests, addressing any issues or concerns with empathy and professionalism, and escalating matters as necessary to ensure swift resolution.
• Information Dissemination: Provide guests with information about hotel facilities, services, and local attractions, offering personalized recommendations to enhance their stay experience.
• Guest Communication: Maintain clear and open communication with guests, colleagues, and other departments, ensuring seamless coordination and execution of guest requests.
• Administrative Tasks: Assist with administrative duties such as logging guest requests, updating guest profiles, and maintaining accurate records of communications and transactions.
• Service Excellence: Strive to exceed guest expectations by delivering personalized service and anticipating their needs throughout their interactions with Royal Service.