Build your career at Platform Property Care
Our Responsive Repairs team now have a great opportunity for a Supervisor to join the leadership team in Worcester, Malvern and Hereford to support their ambitious plans to grow their team in this area.
What could you be doing?
As one of two Supervisors you will be supervising a multi skill trades team, providing practical and technical support, and assisting the Service Manager to deliver the operational objectives ensuring all works are completed efficiently and effectively whilst engaging the team to bring their best.
By analysing data and measuring performance, you will work closely with the trade's teams and your Service Manager to support a customer focussed maintenance service, delivering Repairs meeting the required SLAs. You will also assist the Service Manager with the completion of daily, weekly, and monthly business objectives.
In conjunction with the Service Manager, your focus will be to support, coach, motivate and engage the team to achieve service objectives, embedding the Bring Your Best Values, and promoting a customer centric approach of ‘value for money’ and ‘right first time.’
Day to day your role will be varied, and a lot of your time will be dedicated to managing your team. This will include:
Conducting monthly 1-2-1s,
Holding absence meetings,
Supporting with and holding HR meetings
Performance monitoring
Resource allocation and monitoring
Reporting relevant information to the Service Manager and escalating when required
You will be given full training on these people-focussed activities, we just need you to bring the enthusiasm and determination to lead your team to meet and deliver against our SLA.
We would like someone who has:
A suitable trade qualification - this is essential
Experience of working within a customer focussed environment
Social Housing repairs experience
Ability to make key decisions, comfortable with responsibility and accountability for successful outcomes in service delivery
Demonstrable experience of supervising or managing a team and leading by example is desirable
Excellent problem-solving ability, a solutions-focussed approach and comfortable working within a continuous improvement environment
Strong communication skills with the ability to develop good working relationships
IT Literacy is a must, experience with EXCEL and other Microsoft packages
As this is a mobile role a full driving licence is essential
As you will be working in Customers' homes you will also need a DBS check.
This mobile role is based in Worcester, Malvern and Herford - but will require occasional travel to other regional sectors as required. This could include training and meetings at other locations including Birmingham, Worcester, Leicester, Louth, Skegness, or Matlock.
Part of Platform Housing Group, Platform Property Care is a well-established property maintenance business. Working with us is more than just a job. We value the contribution that our colleagues make to our business; our vision is clear – we are growing fast, and we aim to achieve our plan through an engaged and highly skilled team.
If this sounds like the place for you then we’d love to hear from you! To find out more please contact Daniel Matthews, Service Manager, at daniel.matthews@platformhg.com for a chat.
We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
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