Maintenance Supervisor - South East
Full-time
Others
Stratford, East London, England
4 days ago
Title: Maintenance Supervisor - South EastContract type: Permanent, Full Time, 35 hours per weekLocation: Office is based in Stra.....
Title: Maintenance Supervisor - South East
Contract type: Permanent, Full Time, 35 hours per week
Location: Office is based in Stratford, London (E15 4PH) with travel required across South East London
Persona: Agile (mix of site, office and home based working)
Salary: £41,000 - £45,000 pa depending on experience
Opening date: 18th November 2024
Closing date for completed applications: 2nd December 2024 at 11pm*
Interviews will be held on: 6th December 2024 - in person at our Sidcup office
*Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
L&Q’s Maintenance Service is looking for a Reactive Supervisor to join the in-house team. The role covers L&Q’s South East London patch. Working within Bromley, Lewisham and the surrounding area.
You will be part of a team of Supervisors who cover reactive repairs. You will be responsible for circa 10 Multi trade and Specialist Maintenance Operatives who work across the Neighbourhood. The role reports to the Maintenance Team Manager.
You will also have links to the wider business area and will liaise with the Housing Management and Caretaking teams as well as the Planning and Scheduling team, Contact Centre and other Supervisors to ensure consistency in service delivery.
L&Q prides itself on high levels of professional, customer focused service and we expect our Supervisors to lead by example. Ensuring that everything they do is with our residents’ satisfaction and best interests in mind. As a people manager, you will role model a positive mindset to ensure that the team also have the same ethos and share and demonstrate our values. This role has direct influence over L&Q’s reputation; the focus will be high quality work and on first time fix approach.
You will be confident to give advice to operatives on complex jobs and hard fixes. You will be responsible for interacting and engaging regularly, taking ownership of developing capability and ongoing professional development of the individuals in the team.
You will already ideally have had experience in leading a dispersed team, and will have a proven track record in managing performance through informal and formal processes, alongside experience in managing absence and will have had past input into recruitment decisions.
L&Q are a values-focused organisation, and our people managers are confident to challenge unwanted behaviours. You will always take an inclusive approach with the team you manage and will give constructive feedback that supports our values and creates a positive impact.
We are focused on meeting targets, both financial and customer related. We expect our Supervisors to have a firm knowledge and be able to actively contribute to ensuring that the Direct Maintenance KPI's are met. You will be able to analyse data, predict outcomes and will give advice on how to get things back on track when needed. Good financial acumen is a must, and you will have experience managing budgets.
You will be confident in managing contractors, meeting regularly with the commercial team and reporting any relevant information on performance to them.
We expect our Supervisors to have a good understanding of Health and Safety, including knowledge of Asbestos and for them to pass this knowledge onto their teams. Ensuring that they quickly deal with any breaches or potential problems before they happen.
You will need to demonstrate the following experience and attributes:
-Managing a team within a Maintenance within Social Housing/ Local Authority
-Clear and Concise written and verbal communication skills
-Knowledge of trades and maintenance
-Ability to deliver KPIs and manage budgets
-Passion for inclusive working practices
-Strong customer service skills
-Able to motivate others to deliver
-Full Manual Driving Licence
If you are interested in this role and have the experience required, then apply without delay!
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