Job Description:
Primary Responsibilities:
Works under the supervision of the corporate IT Manager – US Plants, but must utilize the resources of multiple IT personnel throughout the organization to accomplish objectives
Responsible to be a part of the North American IT Site Coordinators team and take ownership to ensure their plant is following all corporate IT technology guidelines
Continuously aware of the operating conditions of the networks. Monitors the operation of all communication related equipment and lines. Troubleshoots and take corrective action to maintain client access to the network
Maintains documentation on the type of IT technology equipment installed, its location, and specific routing of all cable servicing the equipment
Maintains knowledge of network and data communication concepts and related hardware. Uses this knowledge along with various types of test and diagnostic equipment to trouble shoot problems within the network. Works with the corporate IT network services group in setting up and configuring new LAN and wireless equipment
Works with numerous vendors and others in the trouble shooting and correcting of IT systems problems
Responsible for sending IT hardware to the proper service center for repair
Responds to user calls and tickets requesting IT systems and services help or reporting a problem. Identifies and solves the problem if possible but quickly seeks additional help if it is outside their expertise
Responsible for managing all PC and Network software in the plant. Orders, installs and maintains all PC office automation software using corporate IT guidelines. Maintains control and licensing of all Cooper Standard PC software utilized in the plant
Has a base knowledge of all plant business systems, including, but not limited to; Vanguard, Kronos, MP2, legacy plant MS-Access data bases, data reporting and software and data manipulation. Able to trouble shoot user problems and/or document situations on these systems for taking an issue further up in the IT organization
May, at times, due to the nature of duties performed, come in contact with confidential information. Is responsible for guarding against the disclosure of such information to unauthorized personnel
Due to the nature of the job, comes in contact with all levels of the company’s personnel as well as Cooper’s customers and vendors and must always reflect a courteous and professional attitude
Required to carry a cell phone after normal working hours (24/7) for response to critical IT business system problems preventing or hindering production processes
May, on occasion, be required to perform duties other than those specified in this description
Education and Qualifications:
Bachelor’s degree in an IT or Business Administration related field and 1-3 years job experience required or Associates Degree with similar job experience and willing to complete a Bachelor’s degree as part of accepting this position
Knowledge of IT networking, PC’s, printers and telecom technology
Business process experience in a production environment is a plus
Strong technical and communication skills required
Must have strong interpersonal skills for dealing with all levels of salaried and hourly employees
Must have strong communications skills (written and verbal)
Must have a wide range of IT technical support knowledge in being able to quickly troubleshoot IT business system problems to get them back into production
Responsible for the continuous maintenance of the plant IT business systems infrastructure necessary for meeting our internal and customer driven business requirements. Must be able to react quickly and creatively in providing corrective actions to IT systems problems in meeting our customer requirements
Responsible for providing user support for IT business systems having the potential impact of causing production workflow disruptions in the event of making incorrect decisions or incorrect corrective actions
Reports directly to the corporate IT Manager – US Plants
Part of the corporate IT Site Coordinators team working with corporate IT resources and other plant IT resources in maintaining IT technology standards and seeking resources to correct IT business system problems
Commitment and ability to travel, as necessary
Work Environment/Work Conditions:
Professional Office Environment
Must wear proper personal protection equipment while on manufacturing floor
Travel to manufacturing facilities or customer locations when required
Equipment used requires proper training on the potential for and avoidance of injury
Position Type:
Regular
Additional Locations:
Additional Information:
Remote Status:
On-site
