Total 88 job vacancies by AccorHotel

As the leader of our Housekeeping Department, you will be responsible for ensuring the highest standards of cleanliness, hygiene, and guest satisfaction throughout our property.

• Oversee all Housekeeping operations, including guest rooms, public areas, and back-of-house spaces
• Develop and implement efficient cleaning procedures and quality control measures
• Manage, train, and motivate a large team of housekeeping staff
• Create and maintain staff schedules to ensure optimal coverage and efficiency
• Conduct regular inspections to ensure all areas meet our exacting standards
• Manage inventory, supplies, and equipment, ensuring cost-effective operations
• Collaborate with other departments to enhance guest experience and resolve issues promptly
• Implement and maintain health and safety protocols in line with local regulations and international standards
• Prepare and manage departmental budgets, controlling costs while maintaining quality
• Handle guest complaints and special requests with professionalism and efficiency
• Stay updated on industry trends and implement innovative housekeeping practices
• Ensure environmental sustainability in housekeeping operations

• The Job Description will be discussed in the interview

We are seeking a skilled and reliable General Maintenance Technician to join our team in Mysuru, India. In this role, you will be responsible for maintaining and repairing various building systems and equipment, ensuring a safe and comfortable environment for our staff and guests.

• Perform planned and unplanned maintenance on diverse systems, including air-conditioning, electrical, refrigeration, and fire and life safety (FLS) equipment
• Conduct building maintenance tasks such as repairing furniture and fixtures, painting, and general repairs
• Maintain and troubleshoot kitchen and laundry equipment
• Perform plumbing and drainage repairs and maintenance
• Assist with low voltage (LV) system maintenance and guest room upkeep
• Collaborate with engineering management and team leaders to improve efficiency and implement safe work practices
• Communicate effectively about potential service disruptions and coordinate with relevant departments
• Continuously develop skills through training and hands-on experience
• Adhere to hotel and department policies and procedures at all times
• Respond promptly to maintenance requests and emergencies

• Hỗ trợ Trưởng Bộ phận trong các công việc vận hành
• Kiểm tra phân công công việc hàng ngày của giám sát – phòng khách và khu vực công cộng
• Có trách nhiệm lên kế hoạch, tổ chức, đào tạo và kiểm soát chi phí của bộ phận
• Theo dõi cùng với bộ phận Bảo Dưỡng về việc sửa chữa phát sinh trong phòng khách và khu vực công cộng
• Giám sát kiểm kê hàng tháng
• Kiểm soát quá trình sử dụng của hàng hóa cho khách và các máy móc để tối thiểu hóa chi phí và mọi thứ đều trong trạng thái hoạt động tốt
• Các nhiệm vụ khác được phân công bởi Trưởng Bộ phận
• Tham dự cuộc họp các Trưởng bộ phận khi Trưởng bộ phận Buồng phòng vắng mặt
• Có thể làm báo cáo và kiểm soát chi phí của bộ phận Buồng
• Duy trì các tiêu chuẩn và chất lượng dịch vụ cao nhất trong hoạt động dọn phòng để đáp ứng và vượt quá mong đợi của khách đồng thời quản lý chi phí hoạt động trong phạm vi ngân sách

• Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation

• Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards

• Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis

• Take food and beverage orders according to guest’s requirements and preferences

• Deliver food & beverage services in accordance to departmental standards and procedures

• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full

• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

• Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management

• Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management

• Assist other Food & Beverage outlets with their operations during peak times or when required

• Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation

• Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards

• Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis

• Take food and beverage orders according to guest’s requirements and preferences

• Deliver food & beverage services in accordance to departmental standards and procedures

• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full

• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

• Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management

• Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management

• Assist other Food & Beverage outlets with their operations during peak times or when required

• Lead and supervise banquet team members to ensure smooth event execution, including setup, service, and breakdown.
• Ensure all banquet spaces are properly set according to event orders, hotel standards, and client expectations.
• Coordinate with the kitchen, sales, and other departments to ensure that all guest requirements are met.
• Provide exceptional guest service by responding to guest inquiries, addressing concerns, and ensuring satisfaction throughout the event.
• Conduct pre-event briefings to communicate event details, service standards, and expectations to the banquet team.
• Monitor the quality and timing of food and beverage service, ensuring it aligns with Mövenpick standards.
• Train, mentor, and motivate banquet team to uphold service standards and deliver a high-quality experience.
• Maintain inventory of banquet supplies and equipment, ensuring availability and proper usage.
• Handle last-minute changes and requests with professionalism and flexibility.

As Executive Housekeeper, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them whilst leading and motivating your team.

What you will be doing:

• Manage the day to day operation; leading and supervising a large team of Room Attendants to achieve our high standards of cleanliness and luxury
• Deliver daily briefings with the Room Attendant team, highlighting VIP's and setting daily initiatives
• Enhance your attention to detail, to help drive cleanliness and presentation results
• Develop your communication skills and liaise with other departments in the hotel, helping to deliver smooth service to all guests
• Inspect guest rooms, with a focus in providing unique and magic moments for our guests
• Coaching Room Attendants throughout the daily operation, providing feedback to enhance quality of their work
• Work in tandem with our in house laundry team to ensure the operation runs effectively and efficiently
• Keep our guests at the forefront of your mind, tailoring our housekeeping offering to meet their unique needs
• Responsible for recruiting the best new talent for our Housekeeping team
• Control payroll costs and manage budgets and forecasts 
• Nurture, support and guide your team allowing them to grow and develop 
• Ensure all equipment is in good working order and arrange repairs where necessary
• Oversee the retrieval, safekeeping and distribution of all lost and found items
• Be aware of current standards of competitor hotels
• Other duties as assigned

• We are seeking a seasoned, commercially driven General Manager to support the properties, with a strong execution focus and a collaborative approach.
• The ideal candidate will have international experience, a strong executive presence, and the ability to manage sophisticated ownership.
• Deep diving the commercial and operational activities of the hotels.
• Lead and develop a business plan to drive owner returns.
• Recruiting, leading, managing and motivating a strong team, upskilling, recruiting, measuring and managing performance.
• Reviews and implements strategic initiatives to drive commercial performance across the Hotel and its facilities.

• Carry out planned and unplanned maintenance programs for the various systems such as (not limited to) the following :

Air-conditioning & electrical, refrigeration, FLS equipment, building maintenance including furniture & fixtures, painting, parts renewal & repairs, kitchen and laundry equipment, low voltage (LV), guest rooms, F&B outlets, function/banquet areas, front/back of the house, plumbing & drainage

• Communicate with engineering management and team leader with regards to possible improvements to increase efficiency

• Co-ordinate and inform engineering management and team leader of any disruptions to service of any kind

• Always implement safe work practices, efficient methods, proper preventative maintenance and repair

• Develop skills through training and hands on experience

• Comply with hotel and department policies and procedures at all times

We are seeking a Casual Cleaner who can commit to the AM/PM rotation roster to join our professional team within the Qantas Lounges by Accor at the Sydney International  Airport. Reporting to the  Duty Managers, you will be responsible for keeping the Lounge neat and tidy.

Key duties of this role include, but are not limited to the following: 

• Clean all public areas and back-of-house areas 
• Clean and maintain locker rooms, staff and public washrooms, toilets and showers.
• Carry out programmed / regular cleaning duties as allocated
• Use and clean equipment with care, reporting any defective equipment as set down in the procedures manual
• Ensure all department equipment is maintained to a high standard
• Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions

Who are we?

Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do. We are Accor.

What do we do?

Every day we connect with thousands of travellers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a comfortable stop on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.

What are the roles?

Our Cleaners provide service from the heart across our First Class and Business Class Lounges, assisting the team by providing a friendly and efficient service that meets our guests’ as well as our business standards and expectations. As a key member of our team you will represent our friendly and professional service philosophy of ‘Feel Valued’ and ‘Feel Welcome’.

What do I need?
Our Shower Hosts are required to have the ability to work a 24/7 rotating roster, project a professional image at all times, and hold a valid and the ability to pass a Federal Police Clearance to enable your work in the Airport. You must also have Australian working rights to be considered for this role.

Our new team member will have experience in previous experience in a high-volume cleaning environment. Ideally you will have a proficient understanding of health and safety requirements, maintaining strict security procedures, have the ability to work under pressure and constantly be on your feet, as well as have high standards of hygiene and cleanliness. More importantly, you will have a genuine love of making others feel welcome, enjoy working as part of a team and wanting to come to work to have fun, and deliver a warm personalised service with passion and professionalism. As a world-leader in hospitality we can train the skills needed to be exceptional.

Job Purpose

This position is responsible for the efficient operation, maintenance and repair of the physical structure, utility services, equipment, fixtures, and furnishings of the hotel facilities and staff housing complex.

Reporting Lines

Key Interactions

Internally

• Catering Sales
• Engineering
• Finance
• F&B
• Housekeeping
• IT
• Kitchen
• Purchasing
• Front Office
• Sales & Marketing
• Talent & Culture

Externally

• Guests
• Visitors
• Suppliers
• Vendors

Primary Responsibilities

Operation

• Carry out planned and unplanned maintenance programs for the various systems such as (not limited to) the following :

Air-conditioning & electrical, refrigeration, FLS equipment, building maintenance including furniture & fixtures, painting, parts renewal & repairs, kitchen and laundry equipment, low voltage (LV), guest rooms, F&B outlets, function/banquet areas, front/back of the house, plumbing & drainage

• Communicate with engineering management and team leader with regards to possible improvements to increase efficiency

• Co-ordinate and inform engineering management and team leader of any disruptions to service of any kind

• Always implement safe work practices, efficient methods, proper preventative maintenance and repair

• Develop skills through training and hands on experience

• Comply with hotel and department policies and procedures at all times

Other Responsibilities

• Be fully conversant with hotel fire & life safety/emergency procedures

• Comply with hotel and department policies and procedures at all times

• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the Management of the Hotel

him

Main Complexity/Critical issues in the Job

Be proficient and efficient in all aspects of area of expertise.

MAIN DUTIES:

• Inspect all hotel areas to ensure both the cleanliness and comfort of the hotel’s guests are maintained and that all standard amenities and touches are provided in rooms and public areas.
• Delegate cleaning tasks to staff and other organizational tasks.
• Record missing or damaged items and arranging for the item’s repair or replacements.
• Respond to customer complaints or enquiries and reporting any problems to the supervisor.
• Maintaining an inventory of household items, uniforms, equipment and furniture.
• Ensure that health and safety rules are followed and applied in the department.
• Ensure grooming standards are followed in the department.
• Conduct necessary departmental and Accor trainings.
• Ensure that staff is cleaning and disinfecting equipment at the end of their shift.
• Work closely with the Engineering department on a daily and monthly basis to assist with the planning of the preventative maintenance program and ensure that the rooms are being maintained in the best possible and most efficient way.
• Collaborate with other departments in the hotel in particular with the front office team ensuring efficient turnaround of rooms and minimization of spoilage/damage.
• Identify and follows up ordering needs.
• Manage the Laundry team.

We are looking for a savvy, resilient, motivated and highly energetic Executive Housekeeper, who has ability to think on your feet and solve problems. You will be a strong communicator with excellent written communication, exceptional organisational skills and the ability to balance multiple priorities and act with a sense of urgency, whilst remaining with an optimistic outlook.

You will be a Housekeeping professional with a passion for empowering, developing and motivating your team to succeed. We are seeking someone with a strong customer focus and a meticulous eye for detail to lead a newly formed team.

You will be responsible for the professional and cost effective running of the Housekeeping department, achieving high standards of cleanliness for guest rooms, public areas and back of house areas within the Novotel and ibis Sydney Olympic park consisting of 327 rooms.

Key to the success of this role:

• Knows how to drive results, has unwavering standards of cleanliness, quality & efficiency
• Expert in the use of OPERA and HubOS
• Highly analytical and has good understanding of rostering, productivity, and timekeeping
• Highly developed customer service skills and keen attention to detail
• Demonstrated inspirational leadership skills
• Full working rights for Australia (Australian Permanent Residency or Citizenship)

What does the successful applicant look like?

• The successful candidate will have an eye for opportunities to improve the service standard, increase revenue and reduce costs
• Highly adaptable, with proven leadership and strong initiative 
• Engages collaborative, positive relationships