Total 282 customer service job vacancies in Others category in Brentford, London, TW8 8DS

Position: Housing Benefits Officer
Hourly Rate: PAYE - 13.81 - LTD - £16.79 per hour
Location: Harrow
Contract Type: Temporary, Full-time
Are you an experienced Financial Assessments Officer with a background in Housing Benefits and Council Tax Support? We are recruiting for a role in Harrow, where you'll play a vital role in delivering a high-performing, customer-centred financial assessment service.
Role Highlights:

• Conduct complex financial assessments for Housing Benefit and Council Tax Support to support Harrow's most vulnerable residents.
• Ensure accurate and timely payments, manage over payment recoveries, and maintain high performance standards.
• Work collaboratively with internal departments and external partners.
• Provide guidance to residents on financial support and assist with appeals, disputes, and discretionary payments.

What We're Looking For:

• Strong knowledge of Housing Benefit legislation and policies.
• Solid experience in financial assessments and a background in a high-performance, compliance-focused environment.
• Excellent communication skills and proficiency in Microsoft Office, especially Excel.
• Ability to work autonomously, prioritise effectively, and meet performance targets.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk

Children's Home Manager

Service care Solution are currently recruiting for a Childrens Home Manager in Ealing.

The Children's Home Manager will lead and support a professional team of staff committed to transforming young lives and creating positive outcomes. You will be supported by Deputy Managers, Team Leaders as well as the rest of the team.

Pay rate - £50,000 per annum - Negotiable for the right candidate

Main Responsibilities

As a Children's Home Manager, you will be responsible for:

• We have a passionate commitment to our young people, placing them at the centre of everything we do and as the Home Manager; you will be a key player in building and extending this commitment.

• You will lead and support a team: Deputy Managers, Team Leaders and Residential Workers and all committed to transforming lives and creating positive outcomes.

• In addition we have an in house team of Therapists providing support to staff and young people within the home.

Requirements:

• Level 3 Diploma in Residential Childcare and, be either working towards or has achieved the Level 5 Diploma in Leadership and Management for Residential Childcare
• Prior experience in residential children's homes, including at least a year with staff supervision and management responsibility.
• This role will involve some shift work plus some on call duties in the evening and at weekends. Applicants will be subject to enhanced DBS (police) checks.

Working with Service Care Solutions comes with many benefits, including:

• A friendly working environment, a fun, open and honest culture.
• 25 days holiday rising to 27 days after 3 years' service, plus Bank Holidays, pro-rata.
• Industry Leading training programme including Young People's right and participation, CSE, empowerment, mental health, Social Pedagogy.
• Employee Awards based on performance and length of service.

If you are interested in the Children's Home Manager, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

I have a post just come up for an experienced Plumber for our Repairs team covering Westminster.

The role is within the repairs team, you will be responsible for all aspects of Plumbing repairs and installations to our properties.

A van, uniform, Tools etc are provided

Your new role

Our team has an exciting opportunity for you to join our Responsive Repairs team as a Plumbing operative where you'll be working around Westminster on a full time basis.

We're looking for a multi-skilled Plumber responsible for the delivery of routine maintenance repairs/installations, as well as being capable of Plumbing you will also be required to make good, fixing the odd tile, panel etc.

Requirements needed to apply.

* A full driving licence required.
* Experience in Domestic repairs and maintenance.
* NVQ or 2 years+ experience in Plumbing

Benefits.

• Paid Weekly
• Company Van.
• Opportunity to go permanent with this job

The pay range for the role is £22.25 per hour LTD company rate. The PAYE equivalent is £19.28 per hour, inclusive of holiday.

If you are interested in applying for the Plumber role or if you would like information about any roles in your area please call John on 01772 208967, email me on john.neary@servicecare.org.uk or by applying direct to this advert.

Transformation Lead
Location: London
Contract: Temporary (6-month initial)
Rate: £900 to £1,000 per day umbrella
Start Date: ASAP
*Hybrid Working*
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Solutions are currently recruiting on behalf of a local authority in London for a Transformation lead to join the team on a temporary basis. The Transformation Lead is responsible for leading and delivering the council's transformation agenda, a programme of organisational transformation to deliver the council's agreed future operating model and medium-term financial savings.

The role includes the design, development and delivery of change programmes, engagement with service led transformational change, commissioning and oversight of suppliers to support complex change and transformation initiatives. The span of the role encompasses the whole council and interface with external partners where transformation is system wide.

The post holder will manage resources, teams, budgets, and timelines, as well as communicating updates and outcomes to stakeholders across the council, including in public committees.
With a strong focus on delivery and accountability the post holder will ensure effective programme governance and maintain arrangements for benefits realisation and a 'whole council' understanding of how corporate and service change programmes.

Candidate Criteria

• Relevant Management Qualification required with education to degree level as a minimum.
• Experience of design of whole organisation transformation programmes including delivery of business change programmes.
• Experience of delivering agreed operating models and medium-term financial savings.
• Evidence of handling complex organisational matters and challenging situations in large organisations
• Experience of leading and delivering large-scale transformation.
• Great communication skills and ability to work well on own initiative as well as part of a team

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk
Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Principal Auditor
Location: London
Contract: Temporary (3-month initial)
Rate: £400- 450 per day umbrella
Start Date: ASAP
*Hybrid Working*
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Solutions are currently recruiting on behalf of a local authority in London for a Principal Auditor to join the team on a temporary basis. The postholder will deliver an efficient and effective provision of a comprehensive internal audit service covering a full range of functions across the authority, including complex, cross-cutting pieces of work.

Main Responsibilities

• To contribute to the development of risk-based audit plans in order to achieve an efficient and effective service and in line with recognised professional practice.
• Review, appraise and report on the adequacy of risk management arrangements and internal controls with the ability to assimilate complex and diverse material in order to reach professional and balanced conclusions.
• Operational responsibility for audit projects, managing time successfully and handling multiple pieces of work at the same time.
• Evaluate the risk management arrangements and control environment by appraising its effectiveness.
• Prepare and issue reports to a wide range of officers and levels of management, including senior managers and Corporate Directors/Chief Executive and/or Members, that set out the findings from audits.
• Provide support to the Fraud Manager and Investigations team where required, and highlight fraud risks and/or fraud identification through audit work.

Candidate Criteria

• CCAB, CMIIA or AAT Qualified with extensive relevant experience
• Experience at Senior/Principal Auditor level within a Local Authority
• Experience of providing high-level support to deliver an annual audit plan
• Analytical and detail-oriented mindset with thorough understanding of risk-based auditing.
• Great communication skills and ability to work well on own initiative as well as part of a team

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Telecare Officer

Service care Solution are currently recruiting for a Telecare Officer in Tower Hamlets

The Telecare Officer will contribute to a team responsible for the provision of an efficient, effective, comprehensive, front-line Telecare service, providing information, advice and assistance to service users and other customers or agencies, on the Telecare and out of hours service provided by the Council.

Pay rate - £21.58 PAYE / £28.22 Umbrella

Main Responsibilities

As a Telecare Officer, you will be responsible for:

• To contribute to a team responsible for the provision of an efficient, effective, comprehensive, front-line Telecare service, providing information, advice and assistance to service users and other customers or agencies, on the Telecare and out of hours service provided by the Council, by being the first point of contact for calls requiring an action or a visit by the Telecare Officers, other out of hour's staff or agencies.

• To assess situations and take appropriate action according to the problems found and the needs and wishes of the service user on the Jontek system, telephone or in person. Action required may involve a home visit or welfare check by a Telecare officer requiring first aid or personal hygiene care in line with procedure.

• To assess, install, programme, check and instruct service users on the usage and testing of all Telecare equipment. Where appropriate to rectify/resolve faults, replace or remove Telecare equipment in service user's homes.

• To actively support the implementation, facilitation and provision of Telecare and out of hours service provided by the Council. To effectively liaise with all staff involved in the delivery of the Telecare and out of hours service within the council and other agencies ensuring that the highest standards of service delivery are maintained.

Requirements:

• Experience in similar role
• To carry out all duties in a flexible manner, according to an agreed 24 hours 365 day a year rota pattern.
• Enhanced DBS

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Telecare Officer, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Social Work Officer

Service care Solution are currently recruiting for a Social Work Officer in Haringey.

The Social Work Officer will support vulnerable adults across the borough through the implementation of our strengths-based model of practice.

Pay rate - £16.15 PAYE / £19.95 Umbrella

Main Responsibilities

As a Social Work Officer you will be responsible for:

• Working within strengths-based model of practice and holding a non-complex caseload to support residents to improve their independence and wellbeing by working closely with partners and maximising the use and benefit of community resources.

• 2Undertake strengths-based assessments, reviews and support planning that enable residents to maximise their independence, improve quality of life and build their resilience.

• 3Provide practical support to residents and carers, that helps support them such as accessing living aids: accessing the welfare benefit system in order to provide advice and information to service users.

• Assist in arranging short term care and in providing clients and carers with respite to reduce carer breakdown

Requirements:

• Experience in similar role
• Enhanced DBS

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Social Work Officer, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Our client based in West London is currently recruiting for a Risk Assessor to join their commercial team as soon as possible.

This is a full time, permanent position covering Bristol and surrounding areas.

The purpose of the role is to support with the delivery of all aspects of the water hygiene compliance contracts within their area.

Responsibilities:

• To carry out Legionella Risk assessments, reviews and surveys in line with company procedures and method statements.
• Ensure all survey forms and work records (electronic system based) are complete and accurate.
• Assist with technical development of the risk assessment document
• Ensure all Health & Safety procedures are followed and recorded, and are complete and accurate.
• Ensure all arrangements for visits with clients are made in a timely and professional manner.
• Provide full support to Service Manager, as and when required.

Requirements:

• A detailed working knowledge of the HSE's ACoP L8, HSG274 and HTM-04-01
• An excellent understanding of Water Regulations and hold an appropriate certificate.
• Full Driving Licence

If interested, our client is looking to move quickly and are therefore offering a salary of between £32,000 - £40,000 per annum based on experience and suitability. For more information please feel free to get in touch on 01772 208967 or email at james.glover@servicecare.org.uk

I am recruiting for a Roofer to join a Housing Repairs and Maintenance Team.

The service is now moving ahead with their regeneration programme, as such a post have come up for experienced roofers to work on pitched roofs as well as completing internal Joinery work.

So ideally we are looking for Roofers with experience in Joinery work as well.

Hours of work will be between the core hours of 8.00 am and 6.00 pm (Monday - Friday) you may be asked to work Saturdays on occasions - 8.00 am and 1.00 pm in order to meet deadlines.

The Roofer duties will be

* Working on Tiled Roofs for Void and Tenanted Properties
* Completing all type of maintenance work
* Patching
* Felting
* Repairs

As well as roofing you may be asked on occasions to help complete repairs in the home doing Joinery tasks such as fitting handrails, skirting boards, hanging doors etc when weather prevents you roofing

The pay range for the role is £18.42 to £22.20 per hour LTD company rate. The PAYE equivalent is £15.70 to £18.93 per hour, inclusive of holiday.

In order to apply

• Several years of experience in Pitched Roofing
• CSCS Card
• NVQ or City and Guilds
• Drivers Licence.

If you are interested in applying for the Roofer job please apply or call John on 01772208967

Working with Service Care Solutions offers many benefits including:

* A specialist consultant within an experienced Construction recruitment team
* Consistently excellent rates of pay
* An extensive range of Construction vacancies across the UK
* Payroll service twice a week
* Frequent notifications for upcoming opportunities via text and email
* Loyalty schemes / bonuses


Service Care Solutions also offers a £250 referral bonus! So if you know anyone who would be perfect for this role and they are placed into work you receive £250 once their probationary period has been completed.

Job Title: Early Help Practitioner - Youth Offending Team (YOT)
Location: Westminster
Salary: £26.70

About the Role:
Join our dedicated Youth Justice Service team as an Early Help Practitioner on the Turnaround Programme! This role is a unique opportunity to make a real difference by preventing young people from entering the youth justice system. Through early intervention and proactive support, you will play a key role in addressing the underlying issues that lead to potential criminal behaviour and promote positive outcomes for at-risk youth.

Key Responsibilities:

• 
  Assessment and Identification: Conduct assessments to identify young people at risk of offending. Utilise screening tools and collaborate with schools, social services, and community organisations to recognise early signs of potential criminal behaviour.
• 
  Developing Intervention Plans: Create tailored intervention plans to address specific needs such as family issues, educational challenges, mental health concerns, or substance abuse.
• 
  Providing Support and Guidance: Lead one-on-one and group sessions to offer guidance on conflict resolution, emotional regulation, and decision-making. Engage families and caregivers to foster a supportive environment at home.
• 
  Multi-Agency Collaboration: Work closely with agencies like schools, health services, social services, and law enforcement to ensure a comprehensive approach to prevention and intervention.
• 
  Monitoring and Evaluation: Track progress of youth in the programme, evaluate intervention effectiveness, and make adjustments as needed. Keep detailed records to document outcomes and improvements.
• 
  Community Engagement: Collaborate with community organisations to provide youth with support, opportunities, and positive activities to reduce offending risk.
• 
  Education and Awareness: Educate youth on the consequences of criminal behaviour and the benefits of a positive path. Raise awareness within the community about early intervention's impact.

Skills and Qualities:

• Empathy and Compassion: Ability to connect with young people and their families.
• Communication Skills: Strong verbal and written skills to effectively interact with multi-agency partners, youth, and families.
• Problem-Solving Skills: Resourceful and creative in meeting at-risk youth's needs.
• Resilience and Patience: Able to handle challenging situations with a positive approach.
• Organisational Skills: Skilled in managing caseloads, documentation, and coordination with multiple agencies.
• Cultural Competence: Respectful and understanding of diverse backgrounds and experiences.

Impact of the Role:
Your work will directly contribute to reducing youth crime by promoting early intervention and support, leading to safer communities and brighter futures for young people.
Requirements:

• Prior experience working within a YOT/Youth Justice Service.
• Strong understanding of risk factors and intervention strategies for at-risk youth.

If you're passionate about making a difference in the lives of young people and have the experience and skills to drive change, apply now to join our team!

How to Apply:
Please send your CV and cover letter to Lewis.Ashcroft@servicecare.org.uk.

Job Summary:

Surgery is seeking a dedicated and detail-oriented part-time Clinical Coder to join our team.
In this role, you will be responsible for coding relevant information into patients' electronic healthcare records using the EMIS Web clinical system. You will work with clinical correspondence, inbound documents, and other patient-related materials, ensuring compliance with our practice coding policy.
You will follow our practice workflow and utilize document management software (Docman). Additionally, you will support our multi-disciplinary team with administrative tasks as needed, ensuring smooth operations within the practice.

Main Duties:

As a Clinical Coder, your core responsibilities will include, but are not limited to:

• Accurately coding data on EMIS Web into patient records.
• Identifying relevant clinical information from patient correspondence and coding appropriately.
• Inputting and extracting data to support practice reports.
• Filing and storing records as required.
• Photocopying documentation as necessary.
• Timely actioning of all incoming emails and mail.
• Scanning patient-related documents and attaching them to healthcare records.
• Inputting data into patient healthcare records as necessary.
• Carrying out system searches as requested.
• Maintaining a clean and organized working area at all times.
• Supporting clinical staff with general administrative tasks as needed.
• Summarising new patient records.

Qualifications:

• Previous experience in clinical coding is preferred.
• Familiarity with EMIS Web and Docman is an advantage.
• Strong attention to detail and accuracy.
• Excellent organizational skills and the ability to multitask.
• Effective communication skills, both written and verbal.

Team Manager (Leaving Care Team)

Focusing on the child, not forgetting you

Salary: up to £55,890.00 per annum

In addition, you will receive £2000 annual retention payment,

£2000 Golden Hello and other excellent benefits including a lease car

Contract Type: Permanent
Location: Bromley Civic Centre/flexible working

Looking for your next exciting adventure in social work? Look no further!

Services for children and families in Bromley have made a remarkable leap forward to 'good' overall with leadership that has an 'outstanding' impact on social work practice, according to Ofsted. We are proud of the findings and letter from Ofsted from our recent Focused Visit on the care and support we offer to our children looked after. You can view the letter from Ofsted here.

Bromley are seeking a highly talented and ambitious registered Team Manager to join us on our journey to excellence.

This post has recently become available in a very stable and fully permanent service due to staff promotion. The service benefits from effective partnerships with other agencies such as Police, Health and Education, Probation, Housing, Accommodation providers, adult social care and DWP and aims to ensure our young people have the best opportunity to transition successfully into adulthood. We are a 16 plus service that benefits from working alongside a co located participation service that run our Care Leaver Forum and associated group work programme. We take pride in putting young people's voices and ideas at the heart of service delivery and design. Workers are also supported by specialist roles within the team delivering mental health support as well as ETE intervention.

Our Leaving Care Service consists of 4 Teams, with two Social Workers and three Young Person Advisors in each team. Bromley have prioritised keeping caseloads low to ensure a strong focus on relationships. We also offer a successful group supervision programme and are offering trauma training for all our LCT staff.

please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964