Total 40 customer service job vacancies in Others category in Los Angeles, California

• Directly assists the Flight Chief in management of administrative office support programs.
• Performs a variety of technical tasks related to budget execution and records maintenance for the flight.
• Serves as the flight liaison for supplies, equipment control, and property accountability.
• Performs clerical and administrative work in support of the flight/organization.
• Performs as flight receptionist and administrative support for lead generations.

Summary of Duties: Registers guests and assigns rooms. Acts as central liaison between registered guests and lodging personnel. Issues room keys and escorts guests to rooms when
necessary. Transmits and receives messages using equipment such as telephone and e-mail. Calculates and posts charges to guest accounts and balances totals with control records. Completes housekeeping reports, records of room's occupied and guest accounts. Presents statements of departure and receives payment for rooms and associated charges. Makes,
confirms and cancels room reservations on a state of the art computerized reservation system.Troubleshoots minor computer problems, errors and system discrepancies. Inputs data, verifies
and updates reservation information. Analyzes forms, vouchers and reports containing reservation information. Checks out and/or sells convenience items and associated lodging equipment such as cots, cribs, linen, video equipment and tapes. Maintains change fund.
 

Reports problem lodging conditions and coordinates with housekeeping and maintenance to maintain rooms in ready condition. Provides general information on the facility, its resources and associated events. Performs audits and routine reports of daily activities of the lodging facility. Reports emergencies to appropriate personnel. Offers alternatives when normal work processes and procedures are not accommodating. Follows proper protocol in dealing with personnel of all ranks.
 

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts
the higher-level supervisor or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any
injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of
the EEO program and prevention of sexual harassment.
 

Performs other related duties as assigned.

• Duties listed are at the full performance level GS-12.
• Conducts difficult, complex, and sensitive investigations that require development of new or substantially modified methods in order to resolve anticipated problems.
• Conducts undercover operations in which the cases are much riskier and more difficult and involve a more elaborate cover story.
• Plans and directs surveillance work that involves several investigators in separate places engaged in round-the-clock observation of various groups of suspects, all of whom are thought to be involved in related illegal activities.
• Investigates possible misconduct and criminal activities within the Agency including internal investigations of employee wrongdoing or fraud, with the potential for uncovering misuse of funds or employee malfeasance.
• Prepares investigative reports, with responsibility for presenting necessary aspects of investigation in sufficient detail and accuracy to aid in supporting possible prosecution and/or administrative action.
• Consults frequently with the US Attorney's Office and agency supervisor concerning logistical and strategic questions that arise during investigations; serving subpoenas or other official papers; and obtaining and using search and arrest warrants.
• Serves as a source of information and advice on investigative program issues that require assessment of unusual circumstances or variations in approach and development of new methods and criteria.

Yosemite, Ca, has three full time permanent Positions and two career seasonal position subject to non-pay time.

Career-Seasonal appointments are permanent positions and include the same benefits as Career appointments, but do not provide work on a year-round basis. Non-pay dates will be two weeks at the end of January to February for one position and other position will be two months from the end of December to the beginning of March.

• Supervise a team of employees and volunteers tasked with performing Recreation Fee Program related duties including assigning work, preparing schedules, evaluating work performance, effect minor disciplinary measures, interview candidates for positions in the unit; recommend appointment, promotion, or reassignment to such positions.
• Perform assignments in accordance with all regulations governing the handling of government funds and separation of duties.
• Serve as a technical authority for the resolution of especially difficult or sensitive technical problems associated with the collection, deposit, tracking, and expenditure of fee revenue and donations.
• Test reservation system functionality in automated reservation systems such as Recreation.gov and report findings as appropriate.
• Prepare or update operating manuals and/or standard operating procedures for the implementation of fee related systems, processes, and procedures.

WHAT IS THE RESEARCH APPLIED ANALYTICS & STATISTICS(RAAS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Research, Applied Analytics & Statistics, Data Management Division (Associate Director, PMO)

The following are the duties of this position at the full working level.

-Serves as a staff advisor and liaison between management and appropriate support functions on all matters pertaining to administrative and management issues. Plan and coordinates programs, projects, or processes which impact functional customers in the areas of human resources, facilities, financial management and security.

-Manages internal administrative assignments; monitors activities to ensure timeliness, consistency and
completeness; and review responses, reports, and memoranda to develop consolidated responses on behalf of the organization.

-Improves administrative management policies and procedures, and maintains necessary liaison essential for uniform interpretation and implementation of administrative management policies.

-Advises management on regulations, administrative procedures, and policies relating to all human resources programs, facilities matters, travel regulations, etc.

-Works with management on these matters in a way that efficiently and effectively achieves functional goals and objectives.


This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services, Customer Account Services, Joint Operations Center, Program Management Office

The following are the duties of this position at the full working level.

• The incumbent serves as an expert analyst responsible for developing policy and interpreting guidance on program planning, execution, and evaluation for the tax Compliance activities, accounts management and/or taxpayer education and communication functions.
• The employee plans, analyzes, determines cost/benefit relationships and coordinates a variety of functions, operations, and teams.
• Independently studies problems facing operating unit functions or those of particular concern within the organization assigned. This may require coordinating input from activities outside the division and identifying new methods of performing work. This requires the incumbent to demonstrate analytical, technical, and process analysis skills.

The National Park Service (NPS) is looking for temporary employees to work as Fire Logistics Dispatchers.

A Fire Logistics Dispatcher (GS-03) provides a wide range of fire dispatch support functions. Works closely with supervisor to input resource orders.

A Fire Logistics Dispatcher (GS-04) provides a wide range of fire dispatch support functions. Receives fire location information and notifies supervisor. Processes resource orders, informs supervisor of logistical support activities, inputs data into a number of fire-related computer applications, records and maintains communication logs.

A Fire Logistics Dispatcher (GS-05) serves as a dispatcher, receiving, filling, and tracking resource order requests for fire and other emergency incidents. Collects, processes, collates and submits incident information to support intelligence activities. Inputs data into a number of fire-related computer applications. Processes and interprets weather information. Records and maintains communication logs.

Locations for these positions are:
Three Rivers, CA (Sequoia & Kings Canyon NP)
Moose, WY (Grand Teton NP)

For contact information and housing availability, visit Fire Contacts on the DOI FIRES website. To view a list of contacts by agency, select the state you are interested in.

For more information about temporary fire positions with DOI, go to the following link: https://www.firejobs.doi.gov/.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Return Integrity and Compliance Services - Refundable Credits Program Management (RCPM)

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

WHAT IS THETAXPAYER ADVOCATE SERVICE (TAS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Advocate Service (TAS), Executive Director Case Advocacy (EDCA), Area 6

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

The National Park Service (NPS) is looking for temporary employees to work on Engine and Wildland Fire Module (WFM) crews. For more information on the Types of Crews, click here

A Wildland Firefighter (GS-03) is an entry level member on a wildland fire crew. Performs assignments such as developing a working knowledge of fire suppression and fuels management techniques, practices, and terminology; may assist in more specialized assignments such as backfire and burnout, mobile and stationary engine attack.

A Wildland Firefighter (GS-04) is a trained wildland firefighter. May be assigned to carry out specialized assignments such as tree felling, backfire, and burnout operations; utilizes a variety of specialized tools, equipment and techniques while actively managing wildfires. May be required to operate light vehicles and 4X4s.

A Wildland Firefighter (GS-05) is a trained and experienced wildland firefighter performing all aspects of wildland and prescribed fire operations including preparation, ignition, monitoring, holding and mop-up. Gathers and considers information on weather data, topography, fuel types and fire behavior in responding to wildland fire incidents. May be required to operate light vehicles and 4X4s.

Locations for these positions are:
Sausalito, CA (Golden Gate NRA)
Grants, NM (El Malpais NM)
Colter Bay/Moose/Moran, WY (Grand Teton NP)*

*NOTE: For multiple park locations, applicants may be assigned to any of the locations listed for that park.

For contact information and housing availability, visit Fire Contacts on the DOI FIRES website. To view a list of contacts by agency, select the state you are interested in.

For more information about temporary fire positions with DOI, go to the following link: https://www.firejobs.doi.gov/.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Return Integrity and Compliance Services

The following are the duties of this position at the full working level.

• Provides technical guidance on issues, proposals, and activities impacting program operations, and ensures operating units are in alignment with regulatory and administrative provisions and requirements.
• Reviews proposals to alter or modify concepts, processes, or functions for compatibility with program goals and objectives, as well as analyzes and evaluates new requirements, policies, and modifications for impact on program operations, systems, and resources.
• Coordinates site visits to conduct briefings, studies, implement program initiatives, review program effectiveness, and identify additional system or revision in work processes required.
• Provides technical advice and staff assistance to field managers and employees in the operational program area assigned. Adapts and prepares operating guidelines, instructions, and other material pertaining to assigned program area for local use.
• Prepares reports concerning identified issues to explain program differences and recommend improvements and/or corrective action for program operations, where differing or competing viewpoints may occur.

WHAT IS THE TAXPAYER SERVICES (TS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services Service Centers Fresno Accounts Management

The following are the duties of this position at the full working level.

• Distributes, balances, monitors and reports on workload in accordance with established workflow or job specialization. Assures equitable distribution among employees and timely accomplishment of assigned workloads.
• Amends or rejects work not meeting established standards and refers to supervisor any problems on meeting performance standards.
• Maintains current knowledge of procedures, policies and directives, answers questions, and provides both classroom and OJT instruction to employees.
• Resolves simple informal complaints, refers others to supervisor, reports on performance, progress and training needs of employees and on disciplinary problems.
• Performs administrative duties in the absence of the manager.

The Office of Division Counsel (Litigation & Advisory) (L&A) provides legal services for the Internal Revenue Service Large Business and International (LB&I) and Small Business/Self Employed (SB/SE) Divisions on tax matters, legal issues, regulations, and needs relevant to individuals filing Schedules C, E, F, and Form 2106, subchapter C corporations, subchapter S corporations, partnerships, estates, and trusts. The Office of Division Counsel L&A is a nationwide organization headquartered in Washington, DC, divided into seven geographic areas and one nationwide strategic advisory function. Each Area is responsible for legal work within a defined geographic group. We work with complicated issues of tax law and accounting principles in the context of an expanding global environment. L&A employs over 1,100 attorneys and paralegals nationwide, who provide a full range of legal services on all issues, including advising LB&I and SB/SE compliance agents, handling litigation in the U.S. Tax Court and referring and recommending litigation to the Department of Justice.

As a Supervisory General Attorney (Tax) (Assistant to the Associate Area Counsel), you will:

• Assist the AAC in the supervision of a group of attorneys and paralegals providing litigation support to the IRS.
• Assist the AAC in providing technical guidance on Tax Court litigation activities performed by the Group and assist the AAC in making determinations with respect to settlement of cases independently, or in consultation with the AAC or other senior managers.
• Advise the AAC on management and legal matters within the Group's jurisdiction, advising the AAC on unusual, sensitive, or potentially controversial cases, or issues requiring further development or elevation.
• Assist the AAC in establishing procedures to review and evaluate the effectiveness of Group litigation services and programs.
• Participate with AAC in promoting information sharing among the Group and other Counsel components, along with the IRS Appeals and Compliance functions in order to encourage communication networks and maintain awareness of new developments and initiatives which could impact Group or Area programs, goals or operations.
• Assist the AAC in ensuring that staff activities are coordinated, as appropriate, with other L&A personnel, and other Division and Associate Chief Counsel Offices.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Return Integrity and Compliance Services - Refundable Credits Examination Operations (RCEO)

The following are the duties of this position at the full working level.

• Performs case analysis on pre-classified returns and unresolved responses such as those involving unagreed/complex IRP issues referred from other areas of the service center to determine the nature, scope, and direction of the examination. Incumbent identifies and resolves additional issues as they arise during the course of examination.
• Keeps abreast of Examination programs and tax law changes.
• Contacts taxpayers through correspondence or telephonically to obtain information, explain liability, and encourage compliance.
• Performs necessary research using IDRS and AIMS generated material, and orders documents and transcripts pertinent to issues. Computes/recomputes gross income and makes appropriate adjustments based on information on the tax returns and schedules, information supplied by the taxpayer, taxpayer's representative, and/or third party, as well as individual judgment of overall case intent.
• Reconstructs transactions for which records are sketchy and identifies prior processing errors to determine whether to assess or waive tax liability.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

10 Vacancies will be filled in the Taxpayer Services Service Centers IDT/Victim Assistance - Field in Compliance Service Bldg., 1325 Broadway Plaza, Fresno, Ca 93721-1601 (CA7456)

The following are the duties of this position at the full working level.

• Distributes, balances, monitors and reports on workload in accordance with established workflow or job specialization. Assures equitable distribution among employees and timely accomplishment of assigned workloads.
• Amends or rejects work not meeting established standards and refers to supervisor any problems on meeting performance standards.
• Maintains current knowledge of procedures, policies and directives, answers questions, and provides both classroom and OJT instruction to employees.
• Resolves simple informal complaints, refers others to supervisor, reports on performance, progress and training needs of employees and on disciplinary problems.
• Performs administrative duties in the absence of the manager.