Total 16 fb tourism hospitality job vacancies in Others category in london n19 5nf

Job Location - Courtyard By Marriott London City Airport

Job Description

Job Title: GSR Team Leader

Reports To: Front Office Manager

Indirectly Reports To: Operations Manager

Job Scope

Assist in the management all aspects of the Front Office (for example guest registration, concierge/ porter services, business centre, telephone services and guest reservations) to deliver a guest experience that is unique and brings the brand to life.

PASSIONATE - The energy that drives everything from the service philosophy to the commitment to delivering the best stay for guests

FORWARD - Always looking ahead to account for the needs of next-gen travellers. This includes spaces, amenities and technology.

ENGAGING -Welcoming guests in an inviting environment that allows for collaboration and exploring curiosity without pretence.

At Cycas Hospitality we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Key Relationships


Hotel Senior Management Team
Heads of Department
Brand Team
Key internal and external stakeholders
Cycas Hospitality Team
Competitors


Key Job Responsibilities

Revenue:


Oversee night audit function and preparation of daily financial reports
Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk
Display a pro-active and consistent approach to stock control, cost control and cash control
Be actively involved in executing revenue strategies and sales initiative by being an integral part of the rooms division team


Cycadettes:


Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance



Educate and train team members in compliance with national and local laws and safety regulations
Ensure staff are properly trained and has the tools and equipment to carry out job duties
Ensure staff are properly trained on systems, security and cash handling procedures and service and quality standards
Ensure the Front of House team are developed to provide a hospitable service in line with brand standards
Ensure the Front of House team are aware of hotel availability and take every opportunity to maximise room sales
Develop the Front of House team to anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates compliments
Display a pro-active and innovative approach to skills development and standards enhancement within the Front of House team
Actively develop your team’s awareness of revenue capture and resolving positing errors and guest queries relating to charges, in order to protect revenues


Guest Experience:


Ensure Front Office staff provides guests with prompt service, professional attention and personal recognition
Ensure guests are greeted upon arrival ad make time to interact effectively with guests
Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
Conduct routine inspections of the Front of House and public areas and take immediate actions to correct any deficiencies
Ensure communication procedures are effective and efficient on a day-to-day basis so that service standards are not compromised


Responsible Business:


Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
Train team members on telephone procedures and serve as a central communications point during emergency/crisis situations
Actively develop positive and effective communication between the Reception, Maintenance and the Housekeeping Team
To have a full understanding of all systems and programmes e.g. Marsha, Opera etc
Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible



Develop interactive customer relations and to be aware of any possible future requirements. To relay such information and ideas to the Front Office Manager for the enhancement of customer expectation
Perform other duties as assigned


Accountable for:

Self-Management

Customer Service

Health Safety & Security

The above is designed to help you in the understanding of your role and is not intended to be a definitive list of your duties, as flexibility in meeting company and guests is required by all employees.

The Bull & The Hide is located near London's Liverpool Street station, The Bull is a vibrant, traditional-style pub known for its extensive selection of beers, ales, and wines. We're also proud to offer 10 delightful boutique rooms and suites for guests. If you have a passion for hospitality and a warm welcome, we're looking for dedicated individuals to join our team.

We can offer you:


Up to £12.00 plus TRONC
35% discount on all drinks, food and accommodation across every Balfour site and Balfour Winery
Access to Wage Stream to help you with those unexpected nasty bills
A great refer a friend scheme
Flexible hours to suit you and your work/life balance
Accredited members of “Wellbeing Promise”, meaning we are an employer who really does care! (www.wellbeingpromise.co.uk)


We're looking for our waiting team to:


Put our guests first
Bring your best self to work
Get to know are guests, who they are and what they like
Be responsible and follow the pub’s processes to stay safe and enjoy your work


In this role we need a waiter / waitress with:


A friendly face to welcome our guests
High standards and attention to detail
An enjoyment of making people happy
Own transport to get to and from work


We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform as well as possible during the recruitment process, hope@balfourhospitality.com with any requests.

Overlooking the iconic Smithfield Market in the City of London, Balfour St Bart's is where Balfour Winery's London adventure begins. As a popular bar, restaurant, and celebrated wedding venue, we take pride in offering outstanding food and an impressive range of craft beers, ales, signature cocktails, and, of course, English wine. If you're dedicated to excellence, we'd love to welcome you to our team.

We can offer you:


Up to £12.00 plus TRONC
35% discount on all drinks, food and accommodation across every Balfour site and Balfour Winery
Access to Wage Stream to help you with those unexpected nasty bills
A great refer a friend scheme
Flexible hours to suit you and your work/life balance
Accredited members of “Wellbeing Promise”, meaning we are an employer who really does care! (www.wellbeingpromise.co.uk)


We're looking for our waiting team to:


Put our guests first
Bring your best self to work
Get to know are guests, who they are and what they like
Be responsible and follow the pub’s processes to stay safe and enjoy your work


In this role we need a waiter / waitress with:


A friendly face to welcome our guests
High standards and attention to detail
An enjoyment of making people happy
Own transport to get to and from work


We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform as well as possible during the recruitment process, hope@balfourhospitality.com with any requests.

Located in the heart of central London, The Lincoln Suites is an aparthotel overlooking London’s famous Kingsway. Superbly located a stone’s throw from Covent Garden and Soho.

We pride ourselves on creating teams where people can be themselves, so that they can deliver positively OUTRAGEOUS service, to grow our company and each other.

Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile, and training and developing talent to create genuine and caring teams who come to work to have fun.

Salary: £28,392.00 + Healthcare Plan + Benefits

How will you shine!

If you love delivering Customer Service, are Passionate about being part of a team with Spirit and Personality and believe there is no second best when driving key profit in a hotel that breaks the mould of a traditional full-service operation, then please read on as you’re somebody we want within our Lincoln Suites team.

Lincoln Suites offers guests a unique experience from traditional hotels. With us you will find somewhere that feels like a home. All our rooms are Suites with more living and working space than you would find in a conventional hotel guest room. Reporting to the Guest Services Manager.

The Front of House team is responsible for first impressions, this means everything for our guests, you will be the benchmark for customer care throughout their stay. Your genuine warmth will shine through, and you will be confident to answer any questions and happy to offer information about hotel services, facilities, and the local area. You will go that extra mile to make their stay that even more special. Your ultimate role is to make sure all our guests leave us happy.

What will you be doing?

About The Role


Provide a great guest experience by enabling a smooth arrival and departure experience including rooming and delivering luggage.
To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises to maximise hotel sales.
To ensure that you are aware of hotel availability and take every opportunity to maximise room sales. Increase room revenue by supervising effectiveness of room category upselling.
To anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates compliments.
Ensure that all charges are correctly posted to the guest’s bills following the standard procedures.
Deal with cash, cheque, and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
Ensure all messages received for guests are passed on accurately and as quickly as possible.
Carry out security checks at regular intervals with special emphasis on security, fire and safety.
Check hotel guests in and out and assist with luggage when required.
To operate the hotel switchboard and deal with all internal and external calls, according to procedure.
Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
Actioning of early morning calls at the time specified and to the standards laid down.
Cleaning of areas as requested, removal of all trays from public areas, bedroom corridors as necessary.
To complete all relevant training as and when required.
To show willingness to take on additional responsibilities when necessary.
To have a thorough knowledge of and adherence to the law with regards to the following company regulations:

Fire regulatins and night time evacuation procedures
Health and Safety regulatins
First aid prcedures




What are we looking for?

About You


The ability to work unsupervised and strong communication skills are key for this role.
You have previous experience within a similar role within a hotel environment.
You are always striving to deliver a great service for our guests
You are proactive and can complete tasks efficiently and follow up where necessary.
You are passionate about hospitality and standards.
You have a keen eye for details.
You posses excellent organisational skills.
You remain calm whilst working under pressure.
You have previous experience with MEWS and Opera PMS preferred but not essential..




Great Company Benefits and Excellent Culture:


Competitive Salary £28,392.00 per annum
Exclusive employee discounted rate to Cycas managed hotels.
Reward & Celebration program
Opportunity to grow & develop in and with a hotel management company with multiple hotel brands across Europe
Free Healthcare plan
Pension
Continuous paid Training & Development opportunities
Great workplace atmosphere !




We are too ‘CYCAS’ to be grumpy. .... It’s not over until we get a SMILE!

***Cycas Hospitality is a hotel management company specialising in extended-stay hotels. We manage a number of award winning hotels throughout Europe***

If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***

Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.

At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.

Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.

We just opened Hotels in Paris and Barcelona, and planning to open London and two properties in Vienna in 2025.

As Guest Relations Manager will have:


Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash, and room inventory controls.
Maintain customer service/satisfaction standards, handle customer service issues.
Be involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested.
Motivate and drive the team to ensure quality standards are exceeded
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals
Supervise continuous front office operation, night audit, support housekeeping operations, including hiring, training, evaluating performance and scheduling work.


Essential Skills needed:


A strong team leader, a natural at managing and inspiring others in a way that gets the best out of them
You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together
Excellent communicator at all levels and have good commercial awareness
Ability to work on own initiative and to tight timescales when necessary
Be flexible in their approach and have a positive attitude


What do we offer:

Our Guest Relations Manager receives excellent Company benefits:


A competitive salary
28 days paid holiday
Discounted hotel room rates across our hotels, for you and friends and family
Fantastic Training and Development opportunities
Free Meals on shift
Pension cover
Unrivalled Career Progression prospects


Apply now to be our new Guest Relations Manager and join our team!

Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.

At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.

Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.

We just opened Hotels in Paris and Barcelona, and planning to open London and two properties in Vienna in 2025.

The Financial Controller will maintain all effective controls and be responsible for the timely completion of the management reporting for the hotel, in accordance with objectives set by the Finance Controller, including, Month End, Balance Sheets, VAT Return, Cash Flow and Audits

Duties and Responsibilities:


Ensure the month end P&L is produced on time, with all accounts accurately viewed and reconciled to ensure that accurate reflection of the Hotel true financial results.
Reconcile all Balance Sheet Accounts monthly
Liaise and co -operate with both internal audit and all External audit bodies.
Ensuring that an effective program of on property audit is in place
Assist in the preparation of Budgets, Forecasts and Call Over’s
Review management information, financial operational controls & processes


Skills & Experience:


Finance Qualification: CIMA, ACCA or AAT (or equivalent)
Ideally having worked in a similar accounting role
A person with hunger to progress, energetic, persistent and an inquisitive mind.
IT skills include MS Excel and MS word.


What do we offer:

Our Financial Controller receives excellent Company benefits:


A competitive salary
28 days paid holiday
Discounted hotel room rates across our hotels, for you and friends and family
Fantastic Training and Development opportunities
Free Meals on shift
Pension cover
Unrivalled Career Progression prospects


Apply now to be our new Financial Controller and join our team!

You’ll enhance comfort and convenience. We’ll enhance your future.

Get paid to put a smile of someone's face as a Facilities Assistant in London, N1C 4AG Be the friendly face of our vibrant corporate site, offering a helping hand to ensure seamless operations. A role where you’ll love what you do. Join a team that values you for being you.

What you’ll do:

• Shape that all-important first impression, greeting and welcoming guests with warmth and professionalism

• Enhance the experience of our colleagues and clients, providing support with meeting room set up, connectivity and hospitality

• Assist in maintaining a tidy and inviting reception, mail room, and lobby area

• Keep our teams safe by having a close eye on Health & Safety practices, reporting issues as required

• Be the sites 'go-to' for providing information and assistance

What you bring: 

• Previous experience in a similar role is a plus, but excellent interpersonal and communication skills are the key

• A positive, energetic and proactive attitude with a passion for customer service

• Proficient in office software (e.g., Microsoft office, excel, power-point, outlook)

• Strong organisational abilities and attention to detail

What we offer: 

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a 24hr virtual GP Service
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
• Save for your future by becoming a member of the Mercer Aspire Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.

Ready to be part of something greater? Apply today and start your journey with Sodexo! 

For careers that mean business.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Package Description

Facility Assistant

• Monday - Friday
• Working hours 7 am-7 pm
• 40 hours per week
• £ 14.16 per hour + Sodexo benefits

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Job Title: Dessert Dynamo Manager
Location: Creams Cafe, London Bridge
Job Type: Full-Time

About Us: Welcome to Creams Cafe, the ultimate dessert haven in the heart of London Bridge! We're all about mouth-watering creations and unforgettable customer service. If you're a dessert enthusiast who loves a lively atmosphere, you're in the right place.

Position Overview: Are you ready to whip up some magic as our Dessert Dynamo Manager? We're searching for a dedicated, energetic leader who’s passionate about customer service and has a sharp eye for detail. If you thrive in a bustling environment and love creating sweet memories for guests, we want you on our team!

Key Responsibilities:
• Keep the cafe running like a well-oiled ice cream machine, ensuring smooth and efficient service.
• Lead, motivate, and manage a team of dessert aficionados, including scheduling, training, and performance reviews.
• Maintain top-notch customer service, addressing inquiries and resolving issues with a smile.
• Ensure the cafe meets all health, safety, and food hygiene standards.
• Manage inventory, order supplies, and keep stock levels sweetly balanced.
• Handle financial transactions, manage cash, and ensure impeccable record-keeping.
• Dream up and implement marketing strategies to attract new customers and keep our regulars coming back for more.
• Foster a positive, fun, and collaborative work environment.

Qualifications:
• Proven experience in a managerial role, ideally in hospitality or retail.
• Leadership skills that can inspire and motivate a team to scoop with passion.
• Organizational wizardry and multitasking abilities that keep everything running smoothly.
• Exceptional customer service skills with a friendly and approachable attitude.
• Knowledge of health and safety regulations and food hygiene standards.
• Basic financial management skills, including cash handling and budgeting.
• Flexibility to work various shifts, including weekends and holidays.

Benefits:
• A chance to work in a dynamic, fun-filled environment where every day is a treat.
• Staff discounts on our mouth-watering desserts – yum!
• Ongoing training and development opportunities to help you grow.

How to Apply: If you're ready to take the lead in the dessert world and think you've got the sprinkles to manage our team, we’d love to hear from you! Send your CV and a fun cover letter telling us why you're the perfect fit to Jen@tlbe.co.uk.
Join us at Creams Cafe and be part of our sweet success story!

Job Title: Super Dessert Supervisor
Location: Creams Cafe, London Bridge
Job Type: Full-Time

About Us: Welcome to Creams Cafe, the ultimate dessert paradise in the heart of London Bridge! We’re famous for our over-the-top, indulgent treats and our super-friendly service. If you’re passionate about desserts and love creating smiles, then we’re the place for you!

Position Overview: Are you ready to sprinkle some magic on our team? We’re on the hunt for a fun, energetic, and cheeky Supervisor who can lead with flair and keep the good vibes rolling. If you’re a hands-on leader with a knack for customer service and a dash of charisma, keep reading!

Key Responsibilities:
• Be the superstar who ensures our cafe runs smoother than melted chocolate.
• Inspire and manage our amazing team with a smile, handling scheduling, training, and those all-important pep talks.
• Keep our customers grinning from ear to ear, solving any hiccups faster than you can say "banana split."
• Stay on top of health, safety, and hygiene like a pro – because cleanliness is next to dessertiness!
• Juggle inventory like a circus performer, making sure we’re always stocked up on sweet delights.
• Handle cash with the precision of a Swiss chocolatier, ensuring everything adds up perfectly.
• Dream up and roll out fun marketing ideas to bring in more dessert lovers.
• Create a workplace that’s as sweet and harmonious as our most decadent sundae.

Qualifications:
• Proven experience in a supervisory role – hospitality or retail, we love it all!
• Leadership skills that could rally a crowd to do the conga.
• Organizational talents that keep you cool even when the kitchen’s heating up.
• A customer service approach as warm and inviting as a freshly baked cookie.
• Savvy about health and safety, because we want everyone to indulge safely.
• Flexibility to rock various shifts, including weekends and holidays.

Benefits:
• A chance to work in a lively, fun-filled environment where every day is a treat.
• Staff discounts on our mouth-watering desserts – yes, please!
• Opportunities for training and growth – because we believe in sweet success.

How to Apply: If you’re ready to bring your A-game to the dessert world and think you’ve got the sprinkles to lead our team, we want to hear from you! Send your CV and a fun cover letter telling us why you’re the perfect fit to Jen@tlbe.co.uk.
Join us at Creams Cafe and be part of our deliciously delightful journey!

Guest Service Manager, Immediate Start

The Lincoln Suites, Kingsway (Holborn)



Our 2 Apart-Hotels are based in the heart of London – The Lincoln Suites in Holborn & Stow Away in Waterloo.

Both properties have together 74 suites & studio apartments which come fully equipped with everything our Guests will need to make themselves settle in and feel at home – a comfy bed, an efficiently designed kitchenette and space to unwind as well as laundry facilities on site.

If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your Guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.

Both hotels are managed by Cycas Hospitality – We pride ourselves on creating teams where people can be themselves, so that they can deliver positively OUTRAGEOUS service, to grow our company and each other.

Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

If you have a hands-on approach, always come to work with a smile and want to make sure everyone around you leaves a smile as well than read on – you are just the character we are looking for. We are too ‘CYCAS’ to be grumpy. .... It’s not over until we get a smile!

About the role

Reporting to the Senior Duty Manager, you will lead our team on shift to deliver exceptional guest experiences, placing our guest satisfaction at the heart of our team service. You will do this through being a great team leader, motivating and coaching your colleagues to deliver our world of care promise. Above all else you will bring a sense of fun and optimism to your role, helping to maintain a positive atmosphere that exists across our teams.

What you should bring to our team:

● You will possess excellent communication skills.

● Your love for making guests stays memorable.

● Through your past experiences you can demonstrate how you have assisted with the training and developing of a team with a focus on providing exceptional guest experiences.

● Being proactive and completing tasks efficiently and following up where necessary.

● Proficiency with MEWS preferred but not essential.

Excellent Company Benefits


Immediate Start
Full Time £30,282.00 per annum.
Exclusive employee discounted rate to Cycas managed hotels.
Reward & Celebration program.
Opportunity to grow & develop in and with a hotel management company with multiple hotel brands across Europe.
Free Healthcare plan
Pension
Continuous paid Training & Development opportunities
We take having fun seriously.


About Cycas Hospitality

At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

Cycas Hospitality is a gift for any hospitality professional. Over the past 15 years we’ve created an innovative pan European hotel management company. Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***

Reservations Manager (Full-Time)

Salary: Up to £38,000 per annum

Location: Aldgate East Onsite

All the perks you deserve:

• Exclusive member and Friends & Family rates at Hyatt Hotels& Cycas Hospitality Hotels worldwide.

• Access to 50% off at Hyatt Restaurants & Bars worldwide.

• Team meals on duty, cooked by our top chefs.

• *Recruit a Friend scheme - £350 in your pocket.

• Keep your vibes positive with free counselling sessions through our health plan.

• Access to Free Medical healthcare plans.

•Workplace pension scheme.

• Unlock exclusive perks with our benefits platform featuring discounts on shopping, gym memberships, holidays, insurance, and more.

• Continuous learning & development opportunities.

* T&Cs apply. *Recruit a friend bonus only applicable if employee passes three months’ probation and are not on their leave of notice. Calculated on Pro-Rata Basis.

An awesome role for an awesome professional

Our Reservations Manager will direct the activities of the Reservations Department, and be responsible for the overall planning of groups, transient reservations and maximising inventory. Working closely with the central reservations and front office teams to convert transient reservations, you will drive group sales strategy in liaison with the hotels Front Office Manager, whilst maximising sales opportunities by passing all sales leads for new business to our dedicated sales teams.

This is an exciting reactive role that will support the established quality and guest service standards and departmental revenue and profit goals. You will work with our Front Office Manager to ensure the agreed strategies are executed for pricing, management of room inventory and/or the yield hurdle points, distribution OTA channels and market segment mix. You are key in ensuring the hotel capitalises its opportunities and maximises its revenues relating to all reservation channels.

Yours will be an extraordinary role:


Maximise conversion of all direct booking enquiries through electronic or voice channels.
Maintain procedures for security of credit and financial transactions, guest security/data protection.
Use company and Hyatt tools and systems and processes (Opera, Reserve, Hysat, Prio etc ) to maximise revenue.
Assist with developing plans to increase occupancy and ADR.
Support the Cluster Revenue Manager, by implementing the agreed revenue strategies via use of revenue systems on a daily basis. This includes the responsibility for any agreed manipulation of the yield hurdle points and daily inventory balancing where appropriate.
Understand the composition of hotel profitability and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.
Manage all offline channels and any rate parity issues. Including but not to limited to room types and sells strategy.
Manage contracting relating to direct Group sales.
Manage incoming reservation enquiries and secure business in line with agreed strategies, booking policies and procedures.


Ours is no ordinary hotel!

The 280-room Hyatt Place London City East – is managed by the award winning Cycas Hospitality, ours is the first property under the Hyatt Place brand in Central London. The hotel occupies a prime position in the bustling district of Aldgate on Whitechapel road, close to brick lane and minutes from the heart of London’s Financial district. Set across nine floors, the hotel features a stunning Skyline bar & terrace - PocketSquare, alongside our Sicilian Restaurant - Zoom East - a vibrant art led restaurant space, with private dining room – the orangery with its own external courtyard.

If you have an inner drive to love what you do – and do it well - and you strive to provide the best purposeful hotel experience for the most selective of smart self-reliant business travellers, then please read on as you’re somebody we want within our Hyatt Place team.

INTERESTED?? CLICK APPLY NOW

About Cycas Hospitality

Cycas Hospitality is the leading, pan-European hospitality management company, operating all categories of hotels and serviced apartments for private and institutional investment partners. With a portfolio of more than 40 branded and independent properties across twelve European countries, our collection brings together a range of key-city locations, travel hubs and leisure destinations.

We partner with all the major, global brands as well as curating independently branded hotels. Our hotels encompass the full spectrum, ranging from limited-service to full-service, boutique, extended-stay and luxury hotels in addition to high-end serviced apartments. Cycas is focussed on delivering outstanding guest experience to drive superior top and bottom-line investor returns.

Our core purpose is to develop and inspire Europe’s best hospitality team, and we are incredibly proud of the team we have assembled, both within our hotels and specialist hotel support teams. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***

Nights Supervisor

Salary: Up to £30,000 + Room Service Charge*

All the perks you deserve:


Specific monetary incentive schemes for upselling from the day you start!
Opportunities to explore the world by giving Employee and Friends & Family discount rates across Hyatt Hotels & our growing Cycas Hospitality Hotels worldwide.
Free Meals on duty
Fun wellbeing days and employee engagement calendars
F&B Discounts of up to 50% in our Hyatt UK Restaurants & Bars
*Recruit a friend scheme - £350
Uniform Provided.
Workplace pension scheme.
Continuous Learning & Development opportunities with a personalised development plan


About Hyatt Place - London City East

The 280-room Hyatt Place London City East, managed by Cycas Hospitality, occupies a prime position in the bustling district of Aldgate on Whitechapel Road, close to brick lane and minutes from the heart of London’s Financial district. Our hotel is the first property under the Hyatt Place brand in Central London - we are now searching for a top receptionist.

How will you shine!

The Front Office Team is responsible for first impressions, this means everything for our guests, you will be the benchmark for customer care throughout their stay. Your genuine warmth will shine through, and you will be confident to answer any questions and happy to offer information about hotel services, facilities, and the local area. You will go that extra mile to make them stay that even more special. Your ultimate role is to make sure all our guests leave us happy.

What will you be doing?


Provide a great guest experience by enabling a smooth arrival and departure experience including rooming and delivering luggage.
Becoming a brand ambassador, embodying the ethos and culture values.
Be a local connoisseur, recommending local amenities, restaurants and events going on in buzzing East London.
Ensuring that all guests have the appropriate credit facilities established.
Handling all payment transactions and billing
Assisting guests during their stay and handling guest needs
Maximising revenue opportunities through up selling
Providing all required information about the Hotel, available services, and facilities.


What are we looking for?

We are looking for a fun and creative team player. Ideally you will have experience in a similar role, preferably in a 4* environment. Excellent communication skills and the ability to remain calm whilst working under pressure are key for this role.

With your intuition and dedication to people, you are always striving to deliver a great service for all guests, you will have a warm, people-oriented demeanour, a team-first attitude, Positive outlook and outgoing personality, flexibility, problem-solving skills and multi-tasking ability, the ability to stand, sit or walk for extended periods of time across a work shift.

INTERESTED: take your next steps, apply today, and start your journey with Cycas Hospitality and Hyatt Hotels (Conditions apply).

* T&Cs apply. * Recruit a friend bonus only applicable if employee passes three months’ probation and are not on their leave of notice. Calculated on Pro-Rata basis. *Service charge terms and conditions apply.

About Cycas Hospitality

At Cycas Hospitality, we look for people who are dynamic, confident, and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

Cycas Hospitality is a gift for any hospitality professional. Over the past 15 years we’ve created an innovative pan European hotel management company. Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom. ***

Our 2 Apart-Hotels are based in the heart of London – The Lincoln Suites in Holborn & Stow Away in Waterloo.

Both properties have together 74 suites & studio apartments which come fully equipped with everything our Guests will need to make themselves settle in and feel at home – a comfy bed, an efficiently designed kitchenette and space to unwind as well as laundry facilities on site.

If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your Guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.

Both hotels are managed by Cycas Hospitality – We pride ourselves on creating teams where people can be themselves, so that they can deliver positively OUTRAGEOUS service, to grow our company and each other.

Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

If you have a hands-on approach, always come to work with a smile and want to make sure everyone around you leaves a smile as well than read on – you are just the character we are looking for. We are too ‘CYCAS’ to be grumpy. .... It’s not over until we get a smile!

About the role

Reporting to the Senior Duty Manager, you will lead our team on shift to deliver exceptional guest experiences, placing our guest satisfaction at the heart of our team service. You will do this through being a great team leader, motivating and coaching your colleagues to deliver our world of care promise. Above all else you will bring a sense of fun and optimism to your role, helping to maintain a positive atmosphere that exists across our teams.



What you should bring to our team:

● You will possess excellent communication skills.

● Your love for making guests stays memorable.

● Through your past experiences you can demonstrate how you have assisted with the training and developing of a team with a focus on providing exceptional guest experiences.

● Being proactive and completing tasks efficiently and following up where necessary.

● Proficiency with MEWS preferred but not essential.



Excellent Company Benefits


Full Time £30,282.00 per annum.
Exclusive employee discounted rate to Cycas managed hotels.
Reward & Celebration program.
Opportunity to grow & develop in and with a hotel management company with multiple hotel brands across Europe.
Free Healthcare plan
Pension
Continuous paid Training & Development opportunities
We take having fun seriously.

To ensure that the highest standards of food and beverage and hospitality are demonstrated at all times. To complete all relevant procedures in relation to the respective department as laid down by the company. Promotes the desired work culture around our company values.

PASSIONATE - The energy that drives everything from the service philosophy to the commitment to delivering the best stay for guests

FORWARD - Always looking ahead to account for the needs of next-gen travellers. This includes spaces, amenities and technology.

ENGAGING -Welcoming guests in an inviting environment that allows for collaboration and exploring curiosity without pretence.

At Cycas Hospitality we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Key Relationships


F&B Supervisors
Head Chef
Suppliers
Colleagues
Team Members
Guests


Key Job Responsibilities


Bar Maintenance
Cellar Management
Assist with receiving and storage of goods
Maintain good food safety, hygiene standards and practices
Assists with preparations for food and beverage functions and service
Assists with cellar operations
Assists with the preparation of a food and beverage outlet for service including:

Cleaning f equipment
Cleaning and maintaining glassware and china fr service
Preparatin of bar station
Serving f beverages
Table service
Recrding of replacement stock
Billing prcedures of items consumed in line with hotel policy


Establishes and maintains effective employee working relationships
Attends and participates in daily briefings and other meetings as scheduled


Accountable for:

Self-Management


Comply with hotel rules and regulations and provisions contained in the Employee Handbook
Comply with company grooming and uniform standards
Comply with timekeeping and attendance policies
Actively participate in training and development programmes and maximise opportunities for self-development


Customer Service


Demonstrate service attributes in accordance with industry expectations and company standards to include: -

being attentive t guests
accurately and prmptly fulfilling guest requests
understand and anticipate guest needs
maintain a high level f knowledge which will enhance the guest experience
demnstrate a service attitude that exceeds expectations
take apprpriate action to resolve guest complaints


Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers
Be able to promote the hotel products and services
Maintain a high level of product and service knowledge about all Cycas Hospitality hotels and Marriott Hotels Group hotels in your region

The 55 by Le Mirage is Bayswater’s Premier Boutique Hotel, situated with close connections to Notting Hill, Hyde Park and Paddington.

At the 55 by Le Mirage we are looking for people who are thoughtful and reliable and who show they care by making guests feel totally comfortable – like part of the family.

We offer a range of benefits


Employee and Friends & Family rates across Cycas Hospitality Hotels
Cycle 2 work scheme tax-free
Optional free medical healthcare plans
Pension Scheme
Ongoing career development
Continuous Learning & Development opportunities


About the role

The Operations Manager’s core purpose is to:

Lead, inspire and develop the right employee culture. Our Cycas Spirit is key to the success of this hotel. The hotel team will in turn, reward you by exceeding profit and performance targets by delivering consistently high standards – because they love what they do! You must be an inspirational leader by role modelling and taking a hands-on and can-do approach. You will be fully responsible for the day-to-day operations of front office, housekeeping and breakfast operation. You will support the General Manager and drive the team to succeed. This position will involve a high degree of hands-on leadership and involvement. This is a dynamic role and you will need to be flexible to suit the needs of the business including shift patterns that includes weekends.

Key Job Responsibilities

Health Safety & Security ✓ Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety ✓ Familiarise yourself with emergency and evacuation procedures ✓ Ensure all security incidents, accidents and near misses are logged and brought to the attention of your line manager

Revenue:


To ensure the team is aware of hotel availability and take every opportunity to maximise room sales.
To increase room revenue by managing effectiveness of room category upselling
To have a full understanding of all systems and programs
To display a pro-active and innovative approach to skills development and standards enhancement within your team
Display a pro-active and consistent approach to stock control, cost control and cash control.


People:


Manage day-to-day operational activities, plan and assign work and establish performance and development goals for team members. Provide coaching and regular feedback to help manage conflict, improve team member performance and recognise good performance
Train, and motivate hotel staff to achieve hotel goals. Ensure staff have the information, market data, tools and equipment to successfully carry out job duties
Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
Ensure that the team are developed to provide a hospitable service in line with the operating standards.
To develop the team to anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates compliments
To actively support other departments and act when assistance is needed


Guest Experience:


Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest’s complaints or concerns in a prompt and professional manner
Review guest feedback and implement strategies for continuous improvement
Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups and other key guests
Lead marketing efforts to upsell guests on hotel services, offerings and amenities
To ensure that the operation runs smoothly from the guest perspective with the main focus on guest services desk and breakfast/evening reception areas
To develop interactive customer relations and to be aware of any possible future requirements. To relay such information to the line manager for the enhancement of customer expectation.


Responsible Business:


Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotels or owner’s policies and procedures and regulatory requirements.
Maintain relations with outside contacts
Comply with local laws regarding health, safety and alcohol services
Maintain a focus and commitment to operating a ‘green’ hotel • Perform other duties as assigned


About you


Minimum 1-2 year’s hotel management experience within the London market
Keen ability to analyse performance metrics
Know how to manage budgets to achieve optimal returns
Candidates with a strong Front office background are preferred
A good working knowledge of Mews PMS is desired
Previous work experience in a Boutique Style hotel is desired but not essential


Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. Our purpose to develop and inspire Europe’s best hospitality team. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

*All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.*