Job Advert
Deadline for applications: 12/07/24
Interview date: 17/07/24
About The Glasshouse International Centre for Music
We’re a place where you can hear rock legends or pop icons on the same night as folk trios or opera singers. Where new musicians
are nurtured and showcased on the same stages as platinum- selling performers. And where youth choirs and tambourine- shaking
toddlers practice in the same spaces as our acclaimed orchestra Royal Northern Sinfonia.
Whether you’re front of house, waiting in the wings or keeping things running behind the scenes you will be part of a team that
means 2 million people enjoy top – notch gigs, concerts and classes in our own venue at Gateshead Quays, out in communities across
the North East and through live- streamed performances and digital lessons.
About the Role
You’ll be supporting the COO in the strategic and operational development of the hospitality and retail arm of the trading company
and overseeing the management of the offer at the Glasshouse. You’ll develop & lead the team and inspire them to deliver a
top-class experience to all of their customers.
You will strive to enhance the audience experience making sure we align with the Glasshouse brand through the quality of the
catering and retail offer and the quality of the service. You will develop this offer to be rooted in brand and identity
We also deliver an important commercial return from the onsite catering services you will be required to deliver and develop a
suite of offers that capture and attract as many audience members as possible and a focus on cost control and increased sales.
Reporting to Chief Operating Officer with Operational lines into The Glasshouse ICM Senior Management Team.
You’ll be responsible for:
* Supporting the COO in the strategic development of the catering arm of the trading company and to lead and report on all
operational, customer service, Catering development, staff training & development and financial areas of Sage Gateshead
Hospitality and Catering.
* Supporting the COO on business planning for all new commercial initiatives on and off site.
* Operational and financial aspects of Catering, Retail and Hospitality Services, ensuring that the quality of service and
products is always of a high standard.
* Ensuring exceptional service levels, and appropriate offer for a variety of different events and clients including exciting
gigs and major conferences
* Managing a team of contracted & casual staff
* Manage the catering operational Managers, Head Chef and Retail Staff to ensure that strategic targets are delivered against
budget and that the quality of service and products is always of a high standard.
* Implementation & delivery of controls, ensure that budgets & targets are achieved The Glasshouse catering and retail services.
* Driving and increasing sales and closely manage expenditure.
* Identifying and developing training needs within catering Hospitality and retail departments, with support from the People Team
* Oversee the ordering of all food / beverages, retail & consumable stocks.
* Identifying and proactively developing new Food & Beverage related business opportunities in consultation with COO
* Identifying and proactively developing retail related business opportunities in consultation with COO, ensuing alignment with
brand and identity.
* Achieving budget and forecast spend-per-head for The Glasshouse on an event-by-event basis.
* Overseeing the recruitment, induction & training of all of our people hired to provide services within Food & Beverage,
Hospitality and Catering.
* Ensuring all areas of responsibility are regularly cleaned, kept in good order and meet the requirements of the Health & Safety
and Food Safety Act, achieving excellence in Hygiene Standards and compliance with Health & Safety Regulations and Fire Policy.
* Ensuring all Temperature Checks / HACCP documentation is carried out and recorded per Arena Event.
* Representing The Glasshouse in a senior capacity at Food & Beverage, Hospitality and Catering Industry Events, Seminars and
Conference.
* Undertaking other duties, training and / or hours of work as may be reasonably required and consistent with the general level
and responsibility of this job
About you
Are you self-motivated, happy working in a team environment and flexible enough to adapt to a changing environment? If this sounds
like you, here are some specific types of experience that will help you hit the ground running.
It would be great if you had experience in :
* Working within Catering or Hospitality Management.
* Business planning, management of significant budgets and delivering performance against key performance indicators.
* KPI budget management extensive experience of managing the food and beverage provision for large functions and events
* Managing and operating an established large-scale bar, restaurant and casual dining facility
* Retail experience.
* Presentation and communication skills
* Meeting financial targets and driving revenues. Managing budgets, GP’s, staffing percentages.
* Confidently appointing, developing and inspiring large high-performing teams of both fixed and variable staff and can
demonstrate clear and decisive direction
* Planning and delivering effective strategies and supporting tactics which bring a variety of elements into a common goal
It also helps if you have:
* Proven credentials to support compliance with all Food and Beverage brand standards
* Excellent standard of personal appearance
* Can do attitude
* Capable of delivering key business metrics including financial performance, quality standards, guest satisfaction, employee
engagement, health and safety management and loyalty recognition
* Are passionate about Food and Hospitality with a natural flare for customer focus and quality of experience at all levels
But don’t worry If you’re not a perfect match for the job description and criteria, we’d love you to apply anyway. We are more
interested in your determination, positivity, and willingness to get stuck in.
Our commitment to your development
At The Glasshouse, we’re always learning. And we know that when it comes to training, everyone is different. So you’ll work
closely with your manager to identify what your training journey will look like. If you have a specific interest or you would
like to develop your skills in a certain area, we want to hear about it.
This may be through gaining a qualification, on-the-job training or learning within your team, but whatever path you take, through
training and support, we’ll help you develop the skills and knowledge you need to thrive in your role.
Diversity, Equality, and Inclusion
At The Glasshouse, we encourage a working environment that’s welcoming, inclusive, and diverse. Different backgrounds, views and
experiences are valued so everyone can be themselves.
Our venue and programmes are for everyone, so we want to make sure this opportunity is available to everyone, no matter your
background or the challenges you’ve faced.
For example, we would love to hear from you if you:
* Are D/deaf. Have a disability, learning difficulty or significant long -term health condition which affects your daily life
* Describe yourself as neurodiverse (this might include dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others)
* Grew up in a family receiving Universal Credit or state benefits
* Have ever lived in council or social housing or been on the housing register
* Have ever lived in sheltered accommodation or experienced homelessness
* Experienced being in care at any point in your life
* Have been a refugee or asylum seeker
* Are from the African, South, East and South–East Asian, Middle East, Latinx or North African diaspora, or have experienced
racism
* These are some common examples of challenging circumstances but there may be others. Everyone is welcome to apply.
* We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age,
disability or any other protected characteristic as outlined in the Equality Act 2010.
Safeguarding children, young people and adults at risk
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all of those
that work with us to share this commitment. We operate a robust safeguarding framework and continuous assessment and development
to support safer working practice across out workforce. Our roles are subject to a safer recruitment process which includes
relevant background checks and the disclosure of criminal records, sanctions, and investigations where appropriate.
We understand that interviews can be a nerve-racking experience. We want you to feel comfortable so you can be yourself and shine,
so If you have any questions about the role or the application process, please contact Lois, People Coordinator at
recruitment@theglasshouseicm.org
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
