Mgr, Professional Services Project / Program Manager
7 months ago
Your CareerThe Manager, Professional Services Project / Program Manager will lead PM’s, projects and programs as part of the delivery cycle, including.....
Your Career
The Manager, Professional Services Project / Program Manager will lead PM’s, projects and programs as part of the delivery cycle, including handling all deployment resources and ensuring that all deliverables are met and delivered on-time and under budget. You will drive customer deployment projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes.
Your Impact
- Team management
- Onboarding activities
- Project assignment and quality control
- First-line support and escalation management for PS projects
- Help with the team goals, for example actively working to reduce the backlog, increase CSAT responses and overall quality, Revenue recognition and forecasting
- Determine project partners and team structure/organization partners will include technical and business resources
- In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables
- Develop project timeline and landmarks using appropriate tools and techniques
- Build and execute project work plans and revise as appropriate to meet changing needs and requirements
- Identify resources needed and assign individual responsibilities and tasks
- Run day-to-day operational aspects of a project and scope
- Work on services operational projects that target new services IP delivery, partner communications, scheduling, etc.
- Review deliverables prepared by team before passing to client
- Effectively apply our methodology and implement project standards
- Minimize our exposure and risk on all projects
- Ensure project documents are complete, current, and stored appropriately
- Track and report team hours and expenses on a weekly basis
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