About The Role
Purpose of the Role: Ensure that excellent housekeeping and hygiene standards are actively maintained throughout the Cribbs Causeway
venues under the direction of the Managers and Supervisory team. To maintain company standards and work as part of the team,or individually, to achieve specific targets as stipulated by current quality standards and the Client.
You will be working Monday to Sunday, 12:00 to 20:00, 40 hours per week, on a permanent, full-time basis.
Duties and responsibilities: - To be responsible for cleaning throughout the internal Cribbs Causeway as allocated by the Housekeeping Supervisors, and Environmental Manager (this may vary from time to time).
- To use cleaning materials as instructed by the Housekeeping Supervisor and Environmental Manager.
- To undertake the cleaning of hard surface floors, carpets, walls, ceilings, windows, light fittings, glass, balustrades, stairs and other equipment as specified on the day.
- To use electrical equipment relevant to the specified requirements i.e. suction cleaners, wet vacuum, rotary scrubbing machines, steam cleaners, carpet cleaning machines and escalator cleaning kit, ride on Tennant and ride on Taski machines.
- To empty and clean bins and remove waste to designated areas.
- To spot-clean spillages and report a spillage through elogbooks.
- To dust and wash surfaces carefully each day with clean dusters/cloths, including benches, plant pots, ledges, white doors and other places where dust settles as specified on the day.
- To regularly clean toilets (Ladies & Gents) and hand basins and replenish necessary toiletries including toilet paper and hand soap etc.
- To wash off dirty marks from wall tiling and mirrors.
- To routinely clean lampshades and light diffusers (strip lights).
- To carry out periodic cleaning of all internal surfaces, back of house corridors, lifts, lift lobby, stairs, escalators and windows, including internal doors.
- Report all defects/hazards immediately to Cleaning Supervisors and Housekeeping Manager and Log a Job through elogbooks and report Near Miss through AW Forms.
- To comply with COSHH, Manual Handling, Risk Assessment and any other Cleaning Policies in the Cribbs Causeway internal mall and relevant sites.
- Ensure that Cleaning Operatives are observant of any health and safety hazards/defects, correcting them immediately (where possible) and/or reporting as appropriate.
- Ensure that safe methods of work are conducted and that the prescribed personal protective equipment (PPE) for the respective job is issued to the employee(s) concerned.
- Ensure that employees understand and comply with all of the site security rules and procedures. Any deviation from these must be reported to control or management immediately.
- Ensure that procedures for authorization, procurement, storage, and issue of cleaning materials, consumable items, tools and equipment are followed.
- Adhere to cleaning schedules as stipulated by Incentive FM Management and the Client to meet or exceed customer expectations throughout the internal Cribbs Causeway venues.
- Comply with supervisors' local procedures as directed by the Environmental Services Manager and Environmental Manager.
- Undertake any other duties as and when required throughout the internal Cribbs Causeway venues.
Complexity of the position: Must be physically fit as manual handling is an extensive component of the role and able to stay on foot for prolonged periods i.e. walking.
Your hours of work are to be as agreed with your line manager and a degree of flexibility is essential. Where working hours are changed as a result of a business or operational need, you will be expected to comply with the new hours so long as no substantial change has been made.
In addition to those detailed above, other duties may be undertaken from time to time and the specific duties of the post may change as the post develops. You will be expected to co-operate where such changes are reasonable.
Conduct and appearance: You will have extensive contact with the customer and will therefore need to always present a professional image. The conduct and appearance of employees contribute
significantly to the image of OCS Group UK and The Mall at Cribbs Causeway.
You are expected to be pleasant, polite and considerate to customers, suppliers, colleagues and outside contracts. All employees are required to adhere to a standard of dress and appearance that is appropriate.
Clothing must be neat, smart and clean and appropriate to the work that is being undertaken. Hair must be neat.
Expectations: Report all issues to the Housekeeping Environmental Supervisors, or, if unavailable, to the Environmental Manager and Environmental Services Manager.
Employees must comply with proper safety policies and procedures as required (i.e. when using cleaning chemicals, pre-used checks, reporting incidents, reporting spillages, reporting etc).
Provide excellent level of customer service to both internal and external customers.
Ability to manage time effectively to complete tasks to a high level.
Able to work with minimum supervision both alone and within a team to achieve specified standards.
Proactively participate in all relevant and necessary training programmes.
About The Company
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
