Total 2 Others job vacancies in Manchester

About The Company:

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
This role sits within our Private Sector FM business division that provides catering, cleaning, hard services, pest control, and security services to a wide range of prestigious clients, within the workplace market.
Working at OCS is more than just a job; it's an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an 'Employer of choice' in our sector and is proud to invest in our colleague's personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes aligned to the knowledge, skills, and behaviours attached to their roles.

About The Role:
Shift Pattern: Monday - Saturday 22:00 - 06:00, Sundays - 19:00 - 06:00

As a Cleaning Supervisor, you will be the main point of contact for clients and managers on site. You will coordinate and lead a team of cleaners, ensuring high standards of cleanliness and hygiene are maintained. Reporting to the Site Manager, you will support the training and induction of new staff and ensure compliance with health and safety regulations.

As part of your role, your key responsibilities will include, but are not limited to:

• Be the clients' and managers' main point of contact on site
• Coordinate and drive a team on site, while completing core cleaning duties with the team
• Support the manager with the training and induction of new staff, and the completion of training records
• Lead by example when completing tasks, following the safe systems of work and method statements
• Ensure all cleaning tasks are performed to a high standard
• Conduct regular inspections to maintain quality control
• Manage cleaning supplies and equipment, ensuring they are used efficiently and maintained in good condition
• Address any operational issues or challenges that arise, finding effective solutions to maintain smooth operations

The ideal candidate should meet the following criteria:

• You must have the right to work in the UK
• Demonstrable people skills or experience coordinating a team
• Experience cleaning in a similar environment or transferable skills, knowledge, and understanding
• Understanding of COSHH (Control of Substances Hazardous to Health) and Health & Safety compliance on similar sites/environments
• Experience in training and inducting colleagues
• Strong communication skills, essential for client liaison and effective team coordination
• Proactive and adaptable, able to respond to changing demands and priorities
• Reliable and punctual, with a strong work ethic and commitment to maintaining high standards

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Job Advert

Pinnacle – Professional Services Director

Pinnacle is recruiting a Director of Professional Services to lead a rapidly expanding consultancy team across the UK and Ireland.
The Director of Professional Services will oversee and manage the delivery of consulting, implementation, software development and
associated services for our ERP product portfolio, including both Pinnacle’s standard offerings and third-party solutions such as
Sage (Sage 1000, Sage 200, Sage Intacct, and Sage CRM) and Acumatica Cloud ERP as well as our Digital Transformation development
solutions.




The role will focus on driving revenue growth, ensuring service quality, and optimising team utilisation. As a strategic leader,
you will bring extensive experience in ERP & software development delivery, project management, and team leadership, alongside a
strong background in professional services and exceptional customer relationship skills.




Reporting directly to the Managing Director, you will work closely with the Board of Directors and leadership teams, and aligned
with Pinnacle’s vision, mission, and values. You will be a strategic leader with extensive experience in delivery of ERP systems,
project management, software development and team leadership. You will have a strong background in professional services and
excellent customer management skills.




Key Responsibilities include:

* P&L / Budgeting responsibility.
* Resource planning for growth, including acquisitions.
* Performance Management and Recruitment.
* Develop and implement strategies to enhance service delivery, customer satisfaction, and operational efficiency.
* Mentor and develop team members, fostering a culture of continuous improvement and professional growth.
* Oversee the planning, execution, and delivery of ERP and Digital transformation implementation projects, ensuring they are
completed on time, within scope, and budget.
* Develop and maintain strong relationships with customers, specifically acting as the most senior level of escalation.
* Track and report on key performance indicators (KPIs) related to service delivery, customer satisfaction, and financial
performance.
* Contribute to the development and execution of the company’s strategic plan, with a focus on expanding the professional
services portfolio.
* Identify opportunities for process improvements and innovations to enhance service quality and efficiency.




Required Skills & Experience :

* Leadership: Extensive experience in leading high-performing teams within a customer support or professional services
environment.
* Customer Success Management: Proven background in managing full customer life cycle processes, from implementation to long-term
retention.
* Project Management: Strong expertise in ERP or software implementation projects, with a solid understanding of project
management methodologies and tools.
* Financial Acumen: Experience with budgeting, financial tracking, and profitability analysis, with a demonstrated ability to
meet or exceed financial targets.
* Strategic Thinking: Ability to balance immediate operational needs with long-term growth and strategic objectives.
* Stakeholder Management: Skilled in senior-level stakeholder engagement, with a track record of successful collaboration with
executive leadership and cross-functional teams.



You will have:

* A track record of high achievement in a Professional Services leadership role ideally within the ERP, SaaS, or consultancy
sectors.
* 10+ years of business experience. Can demonstrate business acumen, in high technology and subscription-based software settings.
* Experience working with senior (C-Level) executives and within cross functional teams
* 5+ years managing consultancy teams.
* Demonstrate experience in key success metrics including retention of revenue, expansion of revenue and customer retention and
satisfaction.
* We see the successful candidate to have behaviours, values and skills in line with Pinnacle’s values and ethos.



If you are an experienced professional services leader with a passion for driving customer success, we encourage you to apply for
this exciting opportunity. We offer a competitive package, comprehensive benefits, and a dynamic and innovative work environment.




NB: we would be interested in speaking to candidates based in Northern Ireland and England - location is flexible.