Secom PLC in Leeds are recruiting for an Apprentice Client Relation Advisor. The successful candidate will work towards completing a Level 2 Customer Service Practitioner apprenticeship over the duration of 17 months.
Job Details:
As a Customer service Apprentice/Client relations advisor Apprentice your training will include:
• Answering incoming customer calls promptly and efficiently
• Responding to and taking necessary actions on customer emails ensuring timely and effective communication.
• Updating the SECOM operating system with accurate and comprehensive information, logging all customer requests and incidents.
• Conducting cross-referencing and verification of information using the SECOM operating platform to ensure data accuracy and consistency.
• Coordinate daily activities and optimise routes through map-based planning on SECOM's operating platform.
• Ensure the achievement of daily targets by effectively managing and prioritising tasks.
• Plan and organise the diary to meet both company and client expectations.
• Collaborate with regional management, National Accounts, and other stakeholders to identify and escalate any issues or queries that may impact service delivery to clients.
• Perform cross-referencing of SECOM's operating platform to ensure accurate and up-to-date information.
• Efficiently handle and resolve reactive requests within specified timescales.
• Communicate daily handovers to management and fulfil any additional reporting requirements.
• Enforcing health and safety standards, promoting a safe working environment, and completing all required e-learning modules to maintain compliance.
Requirements:
• IT skills
• Attention to detail
• Problem solving skills
• Logical
• Team working
• Creative
• Work ethos
• Interpersonal skills
• Customer care skills
• Administrative skills
• Co-operative
GCSE Requirements:
• GCSE or equivalent English (Grade C or grade 4 or above) essential
• GCSE or equivalent Math (Grade C or grade 4 or above) essential
Hours of work:
Monday - Friday 08:00am - 5pm, 1 hour lunch, maximum 37.5 hours per week
Proud member of the Disability Confident employer scheme
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