Total 377 Others level PR / Media / Communications job vacancies in QLD - Regional - South West Qld

Important Note:

Successful candidate will be base at Bangsar South office. Please take note that we are expecting to relocate our office location to Cheras Maluri area tentatively by early next year 2025.

Job Responsibilities:

• Handles and ensure customers’ requests, enquiries and complaints via fax, email, letter, Social Media Ticketing & Web Chat are attended and responded in timely manner.
• To support Contact Centre Department’s administrative tasks raised by Inbound Team.
• Ensure individual KRA and contribute to the Department’s overall KRA.
• Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements.
• Understand customer enquiries and respond via applicable channels: email, web chat, social media ticketing, fax, letter, and outbound call.
• Analyze, review and recommend appropriate solutions to enhance process efficiency and service standard.
• Ability to communicate effectively in written/verbally with polite manner following the processes and procedures.
• To ensure customers’ requests are attended within the stipulated time frame to avoid any service delay.
• Ability to multitask and work as a team to support each other and able to work in flexible working hours/days.
• Proactive in attending to customers' needs & solving their problems.
• Communicate with various departments in order to solve customers’ problem.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
• Able to work on the rotational shift, 5 days work and your off day/rest day not necessary falls under Saturday/Sunday. 
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Executives specializing in Customer Service or equivalent.
• Well verse in English & Bahasa Melayu, knowledge in other dialect will be added advantage.
• Ability to write well in English & Bahasa Malaysia.
• Direct experience in Contact Center operation, Customer Service environment and social media ticketing handling will be added advantage.
• Good interpersonal skills.
• Strong analytical skill and able to work under pressure and tight timeline.
• Ability to work in a team environment and have independent in solving problems.

Perks & Benefits

• Central location
• Casual dress code
• Personal leave

Fawkes And Reece are proud to be working with a leading Tier 1 main contractor in their search for an experienced Bid Writer to join their team in Sheffield.

Our client is looking for a Bid Writer to join their team on bids working across an array of sectors including commercial, accommodation, distribution, healthcare, leisure, industrial and various Frameworks. Within this role, you can enjoy exposure to exciting projects, agile working, progressions opportunities and even more.

You will be joining the close knit Pre-Construction team working closely with the operations and design teams, reporting directly to the Pre-Construction Manager.

Responsibilities of a Bid Writer

As a Bid Writer, you'll contribute to the planned and sustained business growth by creating compelling, quality content for submissions, and proactively support subject matter experts in the bidding process including guidance on writing and content.

Duties of a Bid Writer include:

• Leading & coordinating storyboard sessions to develop tailored content & responses to PQQs

• Assist in the innovation of sharing & presenting information; and applying client bid feedback to future responses to drive continuous improvement.

• Re-working proposal responses from a variety of internal stakeholders & colleagues, such as operations, commercial, legal & HR; and deliver completed proposal responses to agreed deadlines.

• Due to the nature of this role & industry, you'll need to understand and apply public procurement legislation and other relevant policies to written responses.

Requirements of a Bid Writer

This role of Bid Writer is great for you if you:

• Salary up to £45,000 DOE.
• Experience working for a Tier 1 Main Contractor.
• Have a professional writing background, degree related to English Language, and bid writing / management experience.
• Have advanced MS Word & Office skills, and be proficient in desktop publishing & design software such as Adobe InDesign.

Benefits for a Bid Writer

• My client offers a competitive salary of up to £45k DOE
• 25 days holiday per year (plus 8 bank holidays)
• Membership of our group personal pension scheme
• Private Medical

If this position sounds of interest and you would like more information, or would like to apply, please don't hesitate to get in contact with Alex at Fawkes & Reece on 0114 213 0900.

Proud member of the Disability Confident employer scheme