Event Operations Executive
Location: Hybrid - Leicester
Salary: Competitive, DOE + Benefits!
Contract: Full time, Permanent
Benefits: Hybrid Working, Performance-Related Bonus, Pension, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources.
You're a pro-active Administrator / Secretary / Executive Assistant with a keen interest in starting an exciting career in B2B events!
Your ability to prioritise tasks and manage multiple priorities will help you play a pivotal role in ensuring the success of our conferences and events.
At Mercia, we enable accountancy and tax professionals to do business in the right way.
We're proud to be part of Wilmington plc's training and education division, so if you're looking for innovation, integrity and teamwork, you'll find them all and more here.
Our Event Operations Executive is responsible for the coordination of Mercia's events and will support our Event Operations Manager in organising and planning these to ensure all are a success.
As our Events Operations Executive you will be responsible for:
- Leading on our conferences and other events, ensuring timely presentation to our Event Operations Manager.
- Collaborating with various departments to ensure our events run smoothly.
- Planning events according to specific guidelines, collaborating with others as needed.
- Monitoring event feedback in line with our KPIs and escalating any client service issues.
- Managing relationships with external venue finders.
- Supporting event logistics and special projects as needed.
- Developing and maintaining long-term business relationships, acting as an advocate and liaison at all levels.
- Keeping client data records in the relevant TMS databases.
- Processing event-related invoices promptly.
- Coordinating with event speakers on schedules, materials, and technical details.
- Performing administrative tasks such as proofreading and updating marketing materials.
- Handling accommodation and travel arrangements.
- Overseeing on-site event operations to ensure smooth execution.
- Data collation to support the event marketing activities.
- Preparing reports and visuals that demonstrate achievements against KPIs.
- Playing an active role in implementing the upcoming Training Management Systems.
- Managing diaries for Mercia's consulting and lecturing staff.
- Monitoring and resolving cases in Salesforce daily.
- Leading and managing the calling campaign for each conference to achieve a 70% retention rate.
- Line management responsibilities, as required.
In order to be successful in this role you must have / be:
- Intermediate Excel skills with CRM experience.
- Ability to problem-solve and take ownership until a resolution.
- Excellent written and verbal communication skills.
- Outstanding personal organisation and time management skills.
- Experience working across multiple departments in a deadline and target-driven environment.
- Analytical and process orientated mindset.
It would be great if you had:
- Experience in the same or similar role
- Salesforce experience.
Before you go... Find what you're looking for!
Our people sought out empowerment and opportunity. And they found both here. You'll find what you're looking for too.
Our values help us achieve our goals - whether they're personal, professional or those of our client. We believe in inclusivity and collaboration; we stay curious and ambitious and champion innovation. Here, colleagues are trusted partners who act with integrity.
We are brave and passionate. Courageous and creative. We are Wilmington PLC. Are you?
