Total 13 PR / Media / Communications job vacancies in Leeds Bradford Airport, LS19 7TU

Secom PLC in Leeds are recruiting for an Apprentice Client Relation Advisor. The successful candidate will work towards completing a Level 2 Customer Service Practitioner apprenticeship over the duration of 17 months.

Job Details:
As a Customer service Apprentice/Client relations advisor Apprentice your training will include:
• Answering incoming customer calls promptly and efficiently
• Responding to and taking necessary actions on customer emails ensuring timely and effective communication.
• Updating the SECOM operating system with accurate and comprehensive information, logging all customer requests and incidents.
• Conducting cross-referencing and verification of information using the SECOM operating platform to ensure data accuracy and consistency.
• Coordinate daily activities and optimise routes through map-based planning on SECOM's operating platform.
• Ensure the achievement of daily targets by effectively managing and prioritising tasks.
• Plan and organise the diary to meet both company and client expectations.
• Collaborate with regional management, National Accounts, and other stakeholders to identify and escalate any issues or queries that may impact service delivery to clients.
• Perform cross-referencing of SECOM's operating platform to ensure accurate and up-to-date information.
• Efficiently handle and resolve reactive requests within specified timescales.
• Communicate daily handovers to management and fulfil any additional reporting requirements.
• Enforcing health and safety standards, promoting a safe working environment, and completing all required e-learning modules to maintain compliance.

Requirements:
• IT skills
• Attention to detail
• Problem solving skills
• Logical
• Team working
• Creative
• Work ethos
• Interpersonal skills
• Customer care skills
• Administrative skills
• Co-operative

GCSE Requirements:
• GCSE or equivalent English (Grade C or grade 4 or above) essential
• GCSE or equivalent Math (Grade C or grade 4 or above) essential

Hours of work:
Monday - Friday 08:00am - 5pm, 1 hour lunch, maximum 37.5 hours per week

Proud member of the Disability Confident employer scheme

A LYPFT research project (UPLIFT Asylum) has been awarded a grant to engage asylum seekers and refugees who areexperiencing perinatal mental illness, in research. We are going to do this via social media (TikTok and Instagram), a website, andwellbeing workshops. We are looking for an enthusiastic individual who has an interest in perinatal mental health and experiencewith social media to join the team. Working with the project team, asylum seekers and other stakeholders, they will providecomprehensive social media support through excellent and creative written, digital and face to face communication as well asassisting with organisation and running of focus groups and workshops. They will also support the Chief Investigator (CI) andmembers of the project team to successfully deliver the aims and objectives of the UPLIFT project. This is a unique project andone that will allow you to express yourself creatively in healthcare while engaging with a very vulnerable group who we hope willget great benefits from it. It will also provide you with experience in research, and the opportunity to work within the researchand development team.

An opportunity has arisen for a Social Media & Marketing Manager with1 year of experience in Social media marketing to join a reputable dental practice. This is a hybrid,full-time or part-time roleoffering excellent benefits and a salary range of £30,000 - £40,000. Up to30 hours per week.

As a Social Media & Marketing Manager, you will be responsible for managing and elevating the practice's digital marketing initiatives to engage new and existing patients and enhance brand visibility.

You will be responsible for:

- Developing and implementing social media strategies to build and strengthen the practice's digital footprint across key platforms such as Instagram and Facebook.

- Creating engaging, informative, and visually appealing content that promotes services and shares patient success stories to reach new patients and referral partners.

- Managing and optimising Google Ads and other paid campaigns, continuously analysing metrics to improve performance and targeting.

- Collaborating closely with the dental team to develop content that highlights the practice's expertise, patient care, and core values.

- Monitoring social media trends and tracking analytics to measure campaign effectiveness, adjusting strategies as needed to maximise engagement.

- Leading digital marketing efforts, including email campaigns and targeted promotions, to boost brand recognition and attract new patients.

What we are looking for:

- Previously worked as a Social Media Manager,Marketing Manager, Account manager, marketing specialist, marketing consultant,Social Media specialist,Social Media strategistor in a similar role.

- At least 1 year of experience in Social media marketing.

- Strong creative abilities with a flair for content creation and copywriting.

- Proficiency with social media platforms, Google Ads, and analytics tools.

What's on offer:

- Competitive Salary

- Company pension

- Performance bonus

- Employee discount

- On-site parking

- Private dental insurance

Apply now for this exceptional Social Media & Marketing Manager opportunity to work with a dynamic team and further enhance your career.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Main duties:
Requires a Full driving licence
Fitting of paper & paste advertising media on roadside Advertising Hoardings across Yorkshire & Humberside.
You would need to work to strict H&S policies.
Ensure work is completed within time, quality and specified service standards
Carry out routine visual checks of panels along with routine maintenance and repairs to Hoardings such as painting , installation of branding and removal of vegetation
Experience in working at height and working from ladders would be an advantage as this is required in all aspects of the position.
Training in posting will be provided.
Working hours are 7am - 4pm but flexible working shifts are available
The office / base is located in Leeds LS11 however we do cover all of Yorkshire and have a branch in Warrington and Gateshead
Please apply with CV via email or call the Leeds office 01132775040

As a Senior Media Relations Manager at NHS England, you will play a pivotal role as a member of the senior team in one of the country’s busiest media offices.

With the NHS under record levels of demand while continuing to manage the fallout of covid, excellent communications will play a vital role in building the trust of patients in the health service.

Managing a policy desk area, you will be expected to find and deliver proactive media stories on innovations and policies that will benefit patients, as well showing how the NHS is delivering frontline services amid continued pressure.

You will respond to emerging stories and issues, ensuring NHS staff and their work are fairly represented and the information patients get through the media is accurate.

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

You will be expected to liaise effectively and build trusting relationships with journalists, stakeholders and government departments, as well as senior internal stakeholders at board level.
You will play an important role as part of the senior team, including in proactive planning, line-management responsibilities and stepping in to support or cover for the Head and Deputy Heads of the team.

You will need to demonstrate the ability to work closely with colleagues in other parts of the Strategy directorate, in the wider organisation and with local services, to ensure we deliver clear and consistent messaging and are seen and understood across different audiences.

The most essential requirements for this role are impeccable news judgement, strong writing skills, an excellent understanding of the media landscape and experience of dealing with national media.

You can find further details about the job, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description and other supporting documents.


This advert closes on Thursday 31 Oct 2024

Recruit4staff are proud to be representing their client, a works provider in their search for a Bid Writer to work from their head office facility in Leeds.

For the successful Bid Writer our client is offering:

• Up to £45,000 per annum (Depending on Experience)
• Monday - Friday 08:30 - 17:00
• Permanent
• 25 days holiday (plus bank holidays)
• Annual pay review
• Company pension scheme
• Potential to earn an annual EOT (Employee-Owned Trust) bonus, based on the profitability of the business
• Access to an employee assistance programme to support your health and wellbeing
• Access to mental health first aiders

The role - Bid Writer:

• Support all divisions winning new work through the pre-qualification and tender process, writing responses to support our tender and commercial proposals.
• Key support for the Group Bid Manager and Bid Administrator
• Writing / editing of responses
• Understanding business strategies to incorporate them into responses
• Meeting timescales for delivery of work
• Maintaining internal content
• Communicating with colleagues throughout the business to gain information
• Checking drafts for clarity, grammar, spelling, punctuation, sentence structure and formatting, and confirming that the response answers the question asked
• Producing high quality documents and ensuring completed bids/proposals meet the bid specification
• Excellent time management / prioritisation skills.
• Forensic attention to detail and meticulous proof-reading skills.
• Assisting colleagues with enquiries or content

What our client is looking for in a Bid Writer :

• Experience working as a bid writer currently - ESSENTIAL
• Knowledge / Exposure from the Construction industry (and related) - DESIREABLE
• High English literacy competence
• Academic background in a relative field or English /writing discipline - DESIREABLE

Key skills or similar Job titles

Bid Writer, Tender Administrator, Bid, Sales Administrator

Commutable From:

Leeds - All, Wakefield, Huddersfield, Castleford, Pontefract

For further information about this and other positions please apply now.

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

Event Sales Executive

• £27,033.87 per annum
• Enhanced pension contributions
• Opportunity to buy additional holiday allowance
• Access to a wide range of programs to train and develop you
• Discounts at selected high street retailers

What you\\'ll be doing:

The Royal Armouries & New Dock Hall is the largest dedicated conference, events and Exhibition space in Leeds. Our venue offers world-class facilities for high-profile conferences, conventions, exhibitions, awards dinners and corporate events for up to 2,500 delegates, hosting more than 380 national and international events every year.

We are looking for a passionate, enthusiastic and outgoing Sales Executive to join our Sales team. As a Sales Executive, you\\'ll play a key role in our team, handling customer requests and enquiries promptly and efficiently. You\\'ll be responsible for approaching every sales opportunity with a positive attitude, in order to maximize sales and revenue to meet the venue\\'s sales objectives, while delivering outstanding service to our valued customers and clients.

In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

More about the role:

• Proactively process enquiries for a number of events and to actively work as part of the sales team to increase and enhance revenues achieving overall targets.
• Conducting reactive sales activities including responding to telephone and e-mail enquiries

• Proactively sell the facilities by various techniques and always aiming to meet customer needs and exceed customer expectations.

• Consistently ensure the highest standards of accurate and timely customer, staff and management information.

• Develop client, venue and internal relationships through knowledgeable and effective enquiry handling

• Ensuring high level of conversion of bookings to achieve and exceed targets set.

• Work with event planners effectively in order to provide a seamless handover for final event details.

Who you are:

• Possess Sales or event planning experience within the UK conference and events industry
• Be able to work on own initiative and be a confident decision maker
• Will have a generally outgoing personality and enjoy social interaction
• Have excellent communication skills, verbally both on the phone and in person, and written
• Be self-motivated and can maintain focus in the achievement of sales targets
• Will demonstrate a thorough approach to work
• Be competent in Microsoft Office and have a good understanding of database management
• Confident and ability to be a team player
• Ability to inspire customer trust and confidence

• Ability to multi-task, think fast and to deliver solutions to customer requirements

• Have a passion for events and food
• Experience using Delphi / Salesforce would be advantageous

About Us:

We ensure you\\'re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• 20 days holiday plus bank holidays
• Industry accredited best in class sales training
• 30% discount in on-site bistro
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury\\'s, Morrisons and many more
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Regular emails filled with the best discounts and savings available
• Receive Wow Points every time you spend and use them on a wide range of brands
• You can share all discounts and offers with your friends and families
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes

As part of Compass you\\'ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK\\'s biggest businesses.

Attention In-Store Marketing Planners! Are you ready to take your marketing skills to the next level? Join our dynamic team as an In-Store Marketing Planner.

CPM have a great opportunity working on behalf of ASDA, £28-32k per annum- DOE, 37.5 hrs per week Mon-Friday and a great benefits package!

The in-store communications team create and execute compelling POS marketing and experiential campaigns for our Supermarkets, Superstores and Express stores. The media is planned to drive basket spend, engage customers, and add shopper satisfaction

As our Branded Instore Media Planner, you will work with the In-store Communications team to coordinate the delivery of POS & experiential campaigns across a variety of campaigns, whilst carrying out team administration to keep all activity visible and ensure effective implementation at store.

Excellent communication skills are essential for the role along with experience working alongside design and print agencies and/or having experience in a similar marketing role.

Ideal location: Leeds, United Kingdom, LS2

What will I be doing?

• Landing in-store customer communications in line with Masterbrand, Commercial & Customer plans.
• Delivering in-store communications that drive value cut through, reaffirm low prices & drive quality reappraisal across POS toolkit & Masterbrand, & Branded POS.
• Support in the execution of specific in-store communications packages that support investment from Brands into Asda Events, developing a cohesive customer journey, with full retail engagement​.
• Support in the execution of in-store communications packages, delivering against key customer & commercial propositions.
• Support transformation of POS processes to maximise efficiency, minimise waste, deliver business plans and improve quality perceptions. ​
• You'll liaise with internal teams (LS Eleven/Traders) and external stakeholders (print/design & experiential agencies), and will be responsible for delivering and checking activity bookings and artwork to ensure the brief is answered with minimum amends.
• Management of all activity through weekly reporting on critical paths - keeping all stakeholders informed on Red, Amber, Green projects and identifying key trends to fix common issues. Whilst ensuring timely sign offs, to agreed guidelines & templates
• Accountability to bring in activity to agreed budgets & executing campaigns in the most cost-efficient way.
• Keeping toolkits and guidelines up to date and accurate
• Working "hand in hand" with the retail operations teams to ensure that what is created can be landed right first time & is the right thing for our stores
• Ensure all activity is legally compliant by attending legal surgeries to ensure all brand communication/competitions are approved
• Provide strong leadership which role models Asda Beliefs and demonstrates cultural awareness

About you:

You will need to be organised with a proven track record of operational executional excellence.

Key skills:

• Organisation and critical path management
• Attention to detail
• Proven track record of operational and executional excellence
• Proven commercial acumen and budget responsibility
• An understanding of formats the ability adapt plans and thinking
• A track record of working with and managing agencies
• You'll have some experience of line management & developing a colleague and be passionate about leading people

Perks & Benefits:

• Competitive Salary: £28000-£32k DOE
• Holiday Package: 26 days holiday plus Bank holidays
• Pension Plan: Secure your future with a pension plan
• Full Brand Immersion: Access first-class training, including a full briefing with Tropicana's leaders

CPM values diversity and is committed to being an equal opportunities employer. Our success is built on a foundation of diverse talents encompassing various backgrounds, skills, and capabilities. Our collaborative environment fosters the sharing and celebration of great ideas and achievements.

CPM is an accredited Investors in People Gold award company and place great importance on the training and development of our people.

If this sounds like a great job for you and a culture, you'd like to be a part of then we would love to hear from you!

#LI-GH

PR Executive

Location: Leeds, West Yorkshire
Salary: £22,000 (35-hour week)

35 Hour working week / Hybrid Opportunity

Our client is looking to expand its Organic Media team, and are currently recruiting for an exciting entry level role to support across it's PR, Content and Organic Social departments. Ideally we're looking for someone in the early stages of their career, with around a year's experience creating content professionally, either for a brand or in an agency setting.

We're looking for someone who's driven to learn and happy to get stuck in - a passionate content creator who loves writing in a variety of formats, from on-site blog content to press releases, and even for social platforms. We don't need direct experience in all of these areas, but any previous experience across PR and copy writing would be beneficial.

What you will be doing as a PR Executive

• Drafting press releases and outreach materials to support clients in building coverage for their sites and products
• Creating on-site content, including blogs and product pages, to the latest in SEO best practices, ensuring all web materials meet industry best-in-class
• Drafting and managing social content to support campaigns, including publishing content and managing and growing their communities
• Working in partnership with a talented Creative department to bring content ideas to life, from short social videos to on-site assets
• Reporting on the success of all the great work you and the team do to clients, bringing stories to life with clear and concise reports

The Key Skills and Experience required of the PR Executive

• Interest in all things content, an avid consumer across news publishers, Instagram, TikTok, YouTube and more, with a working knowledge of the latest trends and platform updates
• A passion for writing and content creation, ideally with experience in drafting content for SEO, including blog writing, keyword research and basic content optimisation
• A basic understanding of the fundamentals of PR, with a knack for spotting a great story and an ability to turn stats and facts into compelling outreach materials for press
• Ability to draft copy for social posts across Instagram, Facebook, X and TikTok, with a keen eye for the kinds of formats and trends that work across each platform to support content marketing efforts

Benefits

• Life Insurance - 2 x or 4 x salary (if in pension)
• Sick Pay - 30 days after probationary period
• Holidays - 25 days increasing after 1 years' service up to max 30 days
• Holiday Purchase Scheme
• Other Paid Leave - compassionate leave, fertility leave, etc
• Wellbeing Days
• Employee Assistance Programme
• Discount Scheme - Oodles
• Health Cash Plan - Simply Health
• Cycle to Work Scheme
• Social Activities

If you are interested in the role, and want to know more, please apply or call the Leeds CCD team at Search for more information.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

We have a rare opportunity for an experienced Bid Writer to join our growing Projects team at our Leeds site.

Your role will be to coordinate the administration of bid related activities, which includes compiling presentations, coordinating internal and external stakeholders, actively contributing towards bid related meetings and bid writing.

Key Accountabilities include:

• Writing creative and innovative bids, tailored to the requirements of each client; incorporating best practice from existing partnerships and the wider industry.
• Managing and contributing to ongoing bid related projects (e.g. management of the bid library, case studies, CV's etc).
• Completing necessary forms for all new business / bid related opportunities and projects in accordance with GTG.

• Ownership and completion of Pre-Qualification Questionnaires and supplier registration forms.

You'll be ambitious, results-driven, articulate, and resilient, with excellent communication skills and business acumen. You'll have worked in a similar fast-paced role and be able to 'hit the ground' running and be able to get on board with our systems quickly. For the right candidate there are ample career progression routes within the business.

To be successful, you will have experience of bid writing; ideally within the Projects sector, and a proven track record of compiling creative and innovative bids.

You will be degree level educated and an APMP accreditation would be advantageous.

You'll have excellent working knowledge of Adobe InDesign Software and have proven bid writing skills.

Does this sound like you? If so, we want to hear from you!

When you join us, you will receive:

• Salary: Circa £37,000 depending on experience
• Up to 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Other factors

Occasional travel may be necessary so a full UK driving licence is required.

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to our colleagues.

Don't miss out on this great opportunity, apply today by clicking on the 'apply' button.

Proud member of the Disability Confident employer scheme

A large business within the tourism industry is looking for temporary support to start ASAP until the end of October. They require five people to start on a temporary basis.
As a support within the social media team, you will be carrying on duties such as:

• Respond to customer queries via social media platforms (Instagram, Facebook, Twitter)
• Monitor a central inbox to respond to customer queries
• Support with calls from the wider team if required
• General ad hoc administrative duties

Ideally, the individuals will be competent customer service individuals, and have a track record in this area.

Excellent written communication skills are crucial in responding to queries.

The role will start ASAP and will be temporary until the end of October.

Salary - £24k

It will be based in Leeds City Centre - hybrid (2 days in the office)
If you are interested in this role please apply via this advert or call Kelly West at Hays - 01132003725

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
A global legal firm is looking to appoint a Social Media Specialist to join the Marketing department's Corporate Communications team and report into the senior social media manager. They have offices in the US, Europe, Asia and Middle East, the organisation is known for it's experience in a broad array of industry sectors. If you have experience with analysing marketing data from social media channels then this is the perfect role for you.Your new role
This position supports the coordination of firmwide social media activities, with an emphasis on social sharing, analysis and social listening. This position is responsible for supporting the execution of firmwide social media campaigns and decentralized social media activities emanating from practice and industry groups; Diversity, Equity & Inclusion; Pro Bono, Recruitment; and other areas of the global firm. The incumbent will be responsible for day-to-day social media activities: content generation, publishing, monitoring, listening, tracking and reporting. The role requires a detailed understanding of publishing tools, analytics tools and social marketing technology, as well as social platforms such as Linkedln, X, Facebook, YouTube and lnstagram .The social media specialist is part of a firmwide team responsible for the company's digital presence, including the website and other external websites, blogs, social media, podcasting and content aggregation. This position will support our digital channels and related analytics tracking.

• Support the firm's social media function, including message development, posting and scheduling of content. Help ensure the firm is giving our social media followers the most relevant and engaging content via owned channels. The position requires an interest in developing a deep understanding of social voice, tone and best practices.
• Provide basic editorial support for the firm's social media channels and assist with maintenance of profiles across social networks.
• Track metrics, monitor conversions, conversations and trends, providing analytical guidance and support.
• Working with the Senior Social Media Manager and the Campaigns team, optimize paid social media products and services to amplify media campaigns.
• Actively listen to the social media community on a daily/weekly basis, analyzing and interpreting results to drive social media campaign optimization. Review client facing communications to evaluate worthiness and readiness for social media promotion. Review third-party communications on the firm's social media channels and propose appropriate response tactics.
• Support the Digital team, editing the website and external firm blogs as needed.
• Support the firm's SEO activities, researching keywords, keyword trends, and monitoring reporting dashboards.
• Support the firm's podcast function, including scheduling activities, post-production and promotion.
• Other duties as assigned

What you'll need to succeed

• College-level training in Marketing, Journalism, Communications or related field.
• At least one year of relevant experience in a marketing role requiring independent work and demonstrated project leadership.
• Social media marketing experience in a professional services, corporate, government or journalism environment is a plus.
• Understanding of how to leverage social platforms (including Linkedln, X, Facebook, YouTube and lnstagram) in marketing campaigns.
• Paid advertising experience (LinkedIn Campaign Manager, Google Ads) is a plus.
• Strong computer skills, including intermediate knowledge of Microsoft Word, Excel, and PowerPoint.
• Experience with content management systems. Knowledge of HTML, understanding of a ticketing system, and experience administrating organizational social media accounts are preferred.
• An understanding of SEO/SEM and how to gather digital analytics is a plus.
• Excellent communication skills, both written and verbal.
• Passion for staying ahead of digital trends and willingness to learn.
• Ability to prioritize workload and solve problems quickly.
• Must be able to assist individuals of various levels with needs and problems and react to difficult situations appropriately

What you'll get in return
Flexible working options available - hybrid/ remote working
Competitive Salary

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Secom PLC in Leeds are recruiting for an Apprentice Client Relation Advisor. The successful candidate will work towards their Level 2 Customer Service Practitioner qualification which will take approximately 17 months to complete.

Job Duties Include:
• Answering incoming customer calls promptly and efficiently
• Responding to and taking necessary actions on customer emails ensuring timely and effective communication.
• Updating the SECOM operating system with accurate and comprehensive information, logging all customer requests and incidents.
• Conducting cross-referencing and verification of information using the SECOM operating platform to ensure data accuracy and consistency.
• Coordinate daily activities and optimise routes through map-based planning on SECOM's operating platform.
• Ensure the achievement of daily targets by effectively managing and prioritising tasks.
• Plan and organise the diary to meet both company and client expectations.
• Collaborate with regional management, National Accounts, and other stakeholders to identify and escalate any issues or queries that may impact service delivery to clients.
• Perform cross-referencing of SECOM's operating platform to ensure accurate and up-to-date information.
• Efficiently handle and resolve reactive requests within specified timescales.
• Communicate daily handovers to management and fulfil any additional reporting requirements.
• Enforcing health and safety standards, promoting a safe working environment, and completing all required e-learning modules to maintain compliance.

Requirements:
• IT skills
• Attention to detail
• Problem solving skills
• Logical
• Team working
• Creative
• Work ethos
• Interpersonal skills
• Customer care skills
• Administrative skills
• Co-operative.

GCSE Requirements:
• GCSE or equivalent English (Grade C or grade 4 or above) essential
• GCSE or equivalent Math (Grade C or grade 4 or above) essential

Hours:
Monday - Friday 08:00am - 5pm, 1 hour lunch, maximum 37.5 hours per week

Proud member of the Disability Confident employer scheme