MAIN PURPOSETo manage the Store in accordance with the Society’s policies. To deliver process through people, ensuring excellent.....
MAIN PURPOSE
To manage the Store in accordance with the Society’s policies. To deliver process through people, ensuring excellent customer service alongside driving productivity, profitability, and exceptional Store standards to high levels of consistency.
MAIN DUTIES
Team Management
- To be a role model, motivating and engaging the team to promote an inclusive and positive working atmosphere and driving an atmosphere of celebrating success.
- Demonstrate excellent leadership skills, especially in difficult situations.
- Develop positive working relationship across the wider Society.
- Continually monitor colleague engagement and development to promote high potential colleagues and manage poor performance effectively.
- Attend training courses for personal development when available and deliver learnings to improve area performance at all levels within stores.
- To keep your own skillset and that of the team’s up to date, by participating in all mandatory training and e-learning courses and continually working on your own personal development.
- Effectively manage colleagues by conducting all meetings and reviews outlined in the Society’s policies, ensuring that all required documentation is completed, and that all communication is clear and easy to digest.
- Effectively manage colleague conflict and take ownership of difficult conversations within the Store.
- Manage colleague absence levels and actively work to reduce instances within the team.
-Work alongside the HR Team to identify recruitment needs, including shortlisting
CVs, interviewing and onboarding.
- Overall responsibility for the security of the Store, making sure that all colleagues are proactive in the prevention of shoplifting, whilst following Society policy to ensure safety
- Attend management meetings to engage with new initiatives and embrace new ways of working.
- Continually develop new ways of rewarding and recognising colleagues’ achievements.
- Provide energy and support to motivate your team on every shift keeping the Society’s Mantra’s alive ensuring that Customers, Colleagues and Members remain at the heart of what you do.
- Be proactive in supporting the wider area by continuously supporting and encouraging external growth across the food division.
Customer Service & Community
- Ensure that all colleagues always deliver excellent customer service.
- To promote customer loyalty and recognition, making us the ‘go-to’ Store within the communities we serve.
- Make sure that all colleagues actively promote The Society’s membership.
- Ensure team demonstrate excellent product knowledge and go above and beyond to meet customer’s needs
- Actively engage with the local community and participate in community events.
Financial & Commercial
- Fully accountable for driving sales and profitability forward in-line with the Society’s ongoing business development, managing all controllable costs in line with budget.
- Control labour costs, reduced to clear, waste and leakage within the Store, adhering to budgets.
- Manage payroll costs.
- Be familiar with all offers and promotions and maintain up to date product knowledge, including awareness of the financial performance of each category.
- A good commercial awareness and the ability to make recommendations to develop Store profitability, monitoring and controlling leakage to protect profitability.
- Plan implementation and implementation of central instructions.
- Age restricted sales controls.
- Proactively encourage and inform customers of the E-commerce offering within Store. Expanding store traffic and optimizing profitability at every opportunity.
Store Standards
- Responsible for the overall organisation and planning of the Store, including colleague scheduling.
- Management of stock-taking procedures in line with the Society’s policy.
- Ensure that the Store adheres to all legal responsibilities, including those related to Food Safety and Health and Safety, as well as the Society’s own policies.
- Ensure that merchandising and store presentation is of the highest standard at all times.
- Supervise stock replenishment, including gap management.
- Assist in tasks on the Shop Floor when required such as serving customers on the till, stock rotation, accurate date checking and stock checks.
Qualifications
- 5 x 9-4 grades at GCSE, or equivalent
- Full driving licence
Relevant experience
- Experience of working in a retail environment
- Experience of working in Customer Service
- Experience of Managing and coaching a team
Aptitude, skills and abilities
- An understanding of budgets and targets
- Organisation skills
- Excellent Customer Service Skills
- Works well as part of a team
- Able to use own initiative in a fast-paced environment
- Attention to detail
- Ability to delegate and lead when required
- Proficient in Microsoft Office, Teams and Outlook
Personal attributes
- A passion for convenience retail
- A strong work ethic
- Calm under pressure
- Committed to own personal development and professional development
- To take pride in what you do
- Clear Communicator
- Reliable
- Approachable
- Leadership
