Entry Level Ecommerce AssistantFull Time. Monday to Friday 37.5 - 42.5 hours per weekWednesfield, Wolverhampton£24,000 - £28,000T.....
Entry Level Ecommerce Assistant
Full Time. Monday to Friday 37.5 - 42.5 hours per week
Wednesfield, Wolverhampton
£24,000 - £28,000
The Big Phone Store is a leading mobile phone retailer with over 20 years of experience. We offer a wide range of new and refurbished phones, accessories, and repair services. Our commitment to quality, sustainability, and customer satisfaction sets us apart. Join our team and be part of a dynamic, inclusive workplace that values your growth and expertise.
We are seeking a motivated and dedicated individual to join our team as an E-Commerce Assistant / Administrator. In this role, you will be responsible for supporting the day-to-day operations of an online retail business and ensuring smooth functionality across various digital platforms.
This role is crucial in maintaining product listings, optimizing content for search engines, managing customer inquiries, and assisting with digital marketing campaigns.
No prior experience is necessary, but a passion for technology and a drive to succeed are highly desirable. We encourage you to apply if you are hardworking, adaptable, and eager to learn in a fast-paced environment.
Key Responsibilities:
1.Product Management
• Upload new product listings
• Ensure product descriptions are accurate and compelling
• Update and maintain product catalogues with current pricing, images, and inventory levels.
2. Customer Support:
• Respond promptly to customer inquiries via email, chat, or phone
• Resolve customer issues regarding orders, payments, returns, and shipping.
• Provide product information and recommendations to customers.
3. Administrative Support:
• Assist with administrative tasks
• Maintain accurate records and documentation related to eCommerce.
Ideal Candidate:
• No prior experience needed; we welcome candidates with a strong work ethic and a willingness to learn.
• Hardworking and dedicated
• Strong English skills to effectively create listings.
• Adaptable and flexible to meet the changing needs of the business.
• Organized and detail-oriented.
• Creativity is considered an advantage for this role.
• Strong attention to detail and organizational skills.
Initial internships available for those with little to no experience but can demonstrate passion and knowledge.
We do not work with recruitment companies, no exceptions
Benefits of working for us:
• Permanent position
• Industry sector – Recession Proof
• Flexible working hours
• Staff discounts
• Pension scheme
• Days out and other social events
• Free onsite parking
• Equal opportunities employer fully committed to diversity, equality, and inclusion since 1999
• Birthdays off and paid for without having to use any holiday entitlement
• Up to 28 days of paid holiday
• One extra day holiday rewarded for every year of service from year 2
• Sick pay
