Total 2 customer service job vacancies in Quality Assurance / Control category in taunton ta1 2px

Housing Lead Compliance

On-going contract - Inside IR35

Taunton

About the role

• Manage and lead the property compliance service across different sites.
• Responsible for ensuring duties are carried out by the team in accordance with current Legislation, Government Policy, Regulatory Requirements, approved Codes of Practice, and guidance, and align with the Council's Corporate Plan, Business Plans and Service Plans. Failure to undertake statutory inspections could results in death, injury, structural damage, criminal proceedings, as well as reputational damage for Somerset Council.
• Operational responsibility for all property related safety compliance within the Housing Directorate, addressing areas of non-compliance.
• Technical expert to all aspects of property compliance, including fire safety, water safety (legionella), asbestos, gas safety, electrical safety, radon, lifts, and other property safety related matters, including ensuring 'Best Practice' is implemented in the delivery of the service.
• Lead on procurement activities for all property related safety compliance and ensure all required contracts are in place in accordance with the Council's governance standards.
• Ensure accurate records are kept for all property related safety compliance areas and appropriate reporting systems are in place.
• Lead on internal and external audits for the service area and ensure approved recommendations are implemented effectively within agreed timescales.
• Specifically, ensure fire safety compliance across the Council's property stock portfolio, including planning for and implementing recommendations and best practice from internal and national reviews, including the Grenfell Tower Inquiry.
• Deputise for Head of HRA Property on compliance related matters.
• Undertake site inspections of works. Historic environment, for example, Village Design Statements, Parish Surveys etc

Qualifications

• Good general standard of education (minimum to A' level standard or equivalent) and relevant professional qualifications including (as a minimum) Asbestos management P405, Water Hygiene Legionella P901, NEBOSH general certificate qualification or relevant experience.
• Evidence of continuing development of professional and managerial skills, e.g. through training, qualification and/or experience.
• Evidence of continuing development of professional and managerial skills, e.g. through training, qualification and/or experience.
• Desirable
• Membership of relevant professional e.g. IOSH, BOHS
• Qualification in project management, e.g. Prince2 or equivalent
• CIH Certificate in Housing Management
• Qualified to degree level or equivalent in a construction or related field.

If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk or give me a call on 01772208967.

Job Title: Compliance Business Support Case Manager
Salary: £14.24 P/H LTD Umbrella
Hours: 37
Type: Temporary Ongoing
Location: Taunton, TA1
Start Date: ASAP
Work Pattern: Hybrid | 2 Days in Office | 3 Days WFH | 09:00am - 17:30pm

Join our client's dynamic Communities Directorate as a Compliance Business Support Case Manager and Technical Administrator, where you will play a crucial role in upholding their housing property management's legal, safety, and compliance standards. Your responsibilities will include validating and registering fire and water risk assessments, monitoring compliance activities, and engaging with customers on housing compliance health and safety issues. Your work will ensure the safety and wellbeing of their communities and enhance the client's reputation through diligent compliance practices.

Key Duties and Responsibilities:

• Manage contracts, liaise with customers, and maintain up-to-date compliance certifications across various systems.
• Handle technical and legal administration, process financial reconciliations, and prepare KPIs for compliance projects.
• Formulate and maintain compliance records and KPIs, ensuring adherence to safety-critical deadlines.
• Oversee compliance systems, resolve data issues, and develop tools to enhance team knowledge. Advise on process improvements and ensure efficient data processing.
• Engage directly with residents to address compliance concerns, providing timely advice and support.
• Manage small-scale contracts, addressing and resolving contractor issues effectively.

Requirements

• Previous Administration/Business Support experience.
• Systems management and technical programming proficiency [Desirable]
• Good understanding of Health & Safety requirements. [Desirable]
• Understand the principles of data protection.
• Strong commitment to customer service, excellent communication skills.
• High level of accuracy and attention to detail.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Proud member of the Disability Confident employer scheme