Total 2 Junior Executive level Quality Assurance / Control job vacancies in Plymouth, Devon, PL1 1RR

Job Title: Customer Assurance Assistant
Salary: £14.06 P/H PAYE Inclusive of Holiday Pay | £16.17 P/H LTD Umbrella
Hours: 37 Hours Per week
Type: Temporary Ongoing
Location: Plymouth, PL6
Start Date: ASAP
Work Pattern: Monday - Friday

We are seeking a motivated and detail-oriented Customer Assurance Assistant to join our client's Customer Experience and Assurance Team. This role is crucial in transforming customer service and ensuring high-quality support within the organization.
Key Duties and Responsibilities:

• Accurately record all customer contact, including complaints, compliments, and Councillor/MP enquiries, and forward them to the appropriate Investigating Officer.
• Monitor responses to customer contact, ensuring all communication between the organization and the customer is properly recorded, and targets are met.
• Perform complaint satisfaction surveys to enhance the customer experience, providing valuable feedback for service improvements.
• Assist in the coordination and delivery of staff training on service delivery developments within the team.
• Provide excellent customer service both face-to-face and over the phone, handling a variety of enquiries from internal and external stakeholders.
• Ensure accuracy in completing Excel spreadsheets and collating information.
• Handle multiple tasks efficiently in a fast-paced reception area, ensuring flexibility to meet the demands of a busy environment.

Qualifications and Experience:

• Proven experience in an office environment, ideally in a customer service role.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
• Experience in maintaining accurate records and working with spreadsheets.
• Demonstrated ability to multitask and prioritize in a busy reception or customer service setting.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

General admin: Answering the telephone, responding to emails, photocopying, stationery ordering and monitoring, organising meetings. Organising team diaries, including the Director of Improvements. Support the Improvement Facilitator with the coordination of Team Away days. Administer the teams WhatsApp group. Manage the teams shared mailbox. Manage the bookings for the ground floor meeting room. Support the Improvement Facilitator with the 6S methodology management within the Quality Academy office. Electronic systems: Accessing and updating of information via the internal NHS systems. Improvement, Marketing and Communications: Support the Improvement Facilitator with the coordination and planning of the People First training programmes that the team deliver including tasks such as; room bookings, organising refreshments, preparing packs and resources. Support the whole process of designing, creating, printing and distribution of engagement & marketing/ promotional literature including the teams Lightbulb Moments Newsletter and People First posters. Support the use of social media accounts accurately and creatively using inviting language and work with the wider team to identify stories to publicise. Support the development & increase participation of online engagement (Twitter, Microsoft Teams, Zoom, Webinars, YouTube, and the team webpage). Support the smooth running of the Quality Academy monthly People First virtual Report Out session assisting the Improvement Facilitator with coordination of the sessions as well as the sharing of slides during and sharing the recording of the session on the team YouTube account afterwards. Support completing the feedback loop, using analytical skills to conduct post-event follow-up, reporting and analysis to measure effectiveness of the services that the wider team deliver. To provide support in ensuring that the department complies with all Trust policies & in monitoring compliance across the directorate, as a whole. These duties to include the (but not exclusively) the following duties: Administration of the sickness/absence/ annual leave records. Ensure that risks are managed in accordance with Trust procedures. Ensure that all personnel files are managed in accordance with Trust procedures. Continuing Development To maintain personal and professional development to meet the changing demands of the post this may require undertaking qualifications that are not already specified. To keep knowledge current on relevant Acts and Trust policies in relation to Data Protection, Confidentiality, Freedom of Information, etc Any other duties as required by the Department Standard Work Development To support the development and implementation of office Standard Work to help ensure all Quality Academy colleagues are executing tasks following the same rules and processes. Support the wider team with the development and distribution of Standard Work to assist teams across the wider Trust when required.