JOB TITLE: Assistant Manager, Control Design & Optimisation
SALARY: From £42,120
LOCATION(S): Chester, Cardiff, Leeds or Manchester
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days) in an office site
About this opportunity
This is an opportunity to join the Consumer Lending Chief Controls Office within the Consumer Lending Chief Operating Office, delivering a broad range of activities that focus on how Consumer Lending manages its non-financial control environment.
We are building a team where our colleagues are valued and supported to become experts in what they do and grow their careers. We want colleagues to feel connected to our Group strategy and how their role fits into it, supporting Consumer Lending deliver its objectives for non-financial risk, safely.
This assistant manager role is within our Control Design & Optimisation team which is a core part of the Consumer Lending Chief Controls Office. The Control office team are focussed on simplifying, optimising, and automating controls, leveraging new technology, supporting Consumer Lending to achieve its goals and unlocking the potential to go faster for our customers.
About us
We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.
What you'll need
We're looking for someone who can support a range of activities relating to end to end process mapping and documentation, identifying gaps and understanding where automation is possible. Ideally with experience in a related field (e.g. audit or risk & control management) or, alternatively, having gained capability through experience in a similar function along with:
- An analytical and inquisitive mentality with a background in problem solving
- End to End Risk and Control mapping - Delivering prescribed outcomes by working with established control design, mapping, monitoring and testing approaches. Along with mapping existing controls to applicable risks, identifying any controls which are key. As well as identifying issues or gaps within the business processes and then suggesting and implementing improvements to the control environment with guidance from senior colleagues.
- Control by Design (CbD) - Understanding of the CbD approach and key deliverables of each stage and facilitating the mapping and identification of opportunities to embed automated controls at the design stage.
- RCSA - Experience using the RCSA system and working with risk and control owner teams to help deliver against aligned customer, business and strategic outcomes. Working with risk and control owner teams to investigate questions related to the existing control environment.
- Values & Behaviours - Innovate to go faster by taking responsibility for challenging existing processes; being an early adopter of change and viewing advancements in technology as opportunities to help us deliver for our customers; inspire others by building rapport and gaining commitment through strong personal identity; embrace diverse viewpoints, demonstrated in the way you do business and collaborate with others. Demonstrate a growth learning mindset and open to new experiences to intentionally grow your individual and team skill set.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it's why we especially welcome applications from under-represented groups.
We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
