Total 9 Quality Assurance / Control job vacancies in EH54 5DL

Connect Appointments have a new opportunity for an individual to become a Quality Control Operative, with our Livingston based food manufacturing client.

What's on offer?

• 5 days over 7 - 6am to 3pm
• £11.44p/h - paid weekly

As a Quality Control Operative, you'll ensure that production standards are met and maintained for all goods. Performing checks on random samples from a production line to ensure all products, labelling and packaging meets customer specifications.

Other duties and responsibilities include:

• Conducting quality inspections, assessing quality and ensuring compliance to customer and product specifications
• Recording results and allocate according to the customer requirements
• Labelling and packaging checks to ensure accuracy and compliance
• Producing detailed reports on quality issues found, and communicating to managers
• Calibrating production equipment

To be successful in this Quality Control position, you'll have previous experience within a quality control environment - ideally with a background in food manufacturing. Combined with the following:

• Able to follow both written and verbal instructions
• Be computer literate, with experience using Microsoft Office
• Strong organisational skills
• Excellent attention to detail

Apply now or call us on 01506 449 944.

CALIV

Job Advert

Applications for this post will only be accepted from current employees of West Lothian Council (this includes casual and agency staff who are currently undertaking work for us)

We have a rare opportunity for a skilled and enthusiastic individual to join our Housing Need Strategy Team to take a lead role in setting the strategic direction and operational performance of the Housing Need Service. This role is a specialist role with a particular focus on improving the performance and delivery of the Housing Access team. Working closely with the manager, you will programme a range of quality assurance and improvement work that aligns with the workplan of the wider strategy team in terms of auditing officer decisions and processes, taking forward improvements, and ensuring compliance with statutory duties. The role supports the service drive to deliver compliant, customer focussed and high-quality services to people who a threatened with homelessness or who are homeless.

The post holder will take on a range of development opportunities arising from a recent organisational change restructure, and will create a new appeals programme, deal with customer satisfaction issues, and seek to learn from this in order to identify areas for improvement. You will work across all service teams in order to build agile ways of working to deliver good outcomes, and drive up performance.

Who we are looking for

We are looking for skilled and motivated individual who has a deep understanding of the Housing Options and homeless functions, and is experienced in assessing homeless decisions with a high degree of accuracy. We are looking for applicants who have excellent communication skills and can help sustain our strong partnership working with our key partners, and can deliver information targeted to the audience. You will be experienced in working with groups of staff and individuals on delivering feedback on performance, and constructively helping them improve their individual skills.

Does this sound like you?

This is a permanent post, and will help the manager of the strategy team drive forward the improvement programme for the Housing Need Service, and will support the Housing Access Operational Manager in building capacity and capability of the Housing Access team.

The successful candidate will have access to West Lothian Council’s Pool Car Scheme in order to undertake approved business travel.

INTERNAL APPLICANTS ONLY

Proud member of the Disability Confident employer scheme

Job Advert

36 hours per week, 52.14 weeks per year, permanent

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged

This is an exciting opportunity to join a forward-thinking team within Housing, Customer and Building Services (HCBS).

The successful applicant will work as a part of the income management team within the Performance and Change service of HCBS. This team have responsibility for the central management and strategic planning in regard to rents/service charges, former tenant arrears, Universal Credit, and other financial functions relating to the appropriate management of the Housing revenue Account income.

This role provides critical support to the Service Development Officer and Service Manager responsible for the income management functions and financial compliance for HCBS.

As part of this role, the Quality Development Officer will ensure service development activity stems from intelligence led identification of risk, skill/knowledge gaps and areas for improvement through delivery of the Improvement Team’s schedule of Assessment and Review. This involves audit functions, compliance/reality checking, and reviews of service activity.

The successful applicant will work proactively with the local community, with particular emphasis on working with local housing teams, partners, tenants, customers and other council services to ensure that income management, rents and service charges are collected, and for handling the process to recover the maximum income from former tenant arrears.

The role also includes other aspects of sound income management including ensuring other rent account anomalies are identified and the process to reconcile this is deployed.

Performance and Change Service – Our aims

• Satisfying our customers
• Achieving excellence across HCBS
• Communicating effectively
• Using professional judgement
• Taking personal pride in the service we deliver

Behaviours and Competencies

• Ability to manage own workload and contribute to agreed objectives
• Adept at removing the barriers that get in the way of delivering excellent customer service
• Good working knowledge of the HRA, income management, arrears monitoring and good governance.
• Creating an environment of trust
• Ensure two-way dialogue with customers and colleagues
• Finding creative solutions for customers
• Good communication skills with the ability to adapt to suit various audiences
• Good interpersonal and negotiating skills
• Ability to use own initiative
• Self-aware and self-motivated to realise your full potential
• Excellent time management skills
• Digitally literate and focused
• Ability to represent HCBS in a positive and effective manner
• Take responsibility for delivering excellent performance results
• Good attention to detail and a high degree of accuracy in work
• Committed to own personal development
• Committed to pursuing excellence in line with the WLC culture and values
• Flexible, adaptable and able to work under pressure

For an informal discussion about this post, please contact Mark Barnes by e-mailing mark.barnes@westlothian.gov.uk

Proud member of the Disability Confident employer scheme

Job Advert

2 x 36 hours per week, permanent

Housing, Customer and Building Services (HCBS) is a critical and wide-ranging service. Our goal is to provide quality, sustainable housing and housing management functions as well as continuing to provide efficient and effective customer and community services.

As part of the Performance and Change service within HCBS, this role involves close partnership working with the Improvement Team, Service Development Officers, Systems Admin and our Customer Experience Team to shape service developments and improvements across the service to improve customer service delivery.

The post holders will provide the main point of contact for all Head of Service enquiries and complaints, and acts as the liaison for all enquiries and complaints with staff, elected members and our customers. The post holders will also handle and manage Freedom of Information (FOI) and Subject Access Requests (SARs), ensuring they are processed accurately and meet all statutory timescale. The holder will also provide essential data analysis in regard to all elements of performance.

The post holders will play a key role within the service in the definition, development, maintenance, reporting and implementation of compliance related functions. It will be essential to drive forward service improvement activity to best meet the needs of the service as we seek to continue to improve our approach and outcomes for our customers from what we learn from our analysis.

Key activities within this role are

• Provision and ongoing maintenance of compliance related functions including but not limited to:- enquiry and complaint management, elected member enquiry and complaint management, FOI and SARs management, meter maintenance for frost protection records, maintenance of customer records for those who are under warning indicators/ unacceptable action policy; and development activity in regard to these functions.
• Ensuring relevant correspondence, reports, and service input to corporate reporting is completed to deadlines and to a high standard.
• Development of systems of monitoring, analysis and reporting to monitor and improve the service performance related to compliance functions.
• Working closely with the head of HCBS, the Chief Executive office, elected members, the senior management team and all staff across the service and wider council in seeking appropriate resolutions.
• Promoting a high level of customer service and compliance in the daily interactions with HCBS staff in managing Head of Service complaints, SPSO cases, FOI’s, SAR’s and customer care issues.
• Development of new strategies, processes and initiatives using best practice in the field to support and drive forward learning and improvement activity from analysis and monitoring performance, outcomes and feedback.
• Communicating information, guidance and utilising sound judgement to ensure compliance to standards and deadlines, and to achieve good decisions and desirable and fair outcomes when managing complex cases.
• Working with the wider Performance and Change Team to ensure customer views, improvement actions and feedback are utilised to full effect in effective service development activity.
• Representing the service at practitioner level and corporate groups across WLC.

For an informal discussion about this post, please contact Jodie Fullerton by emailing Jodie.Fullerton@westlothian.gov.uk

Proud member of the Disability Confident employer scheme

Connect Appointments are recruiting reliable and organised individuals to join our Livingston based client, as Quality Controllers/Document Handlers for an upcoming project.

The project will start the middle of April, lasting approximately 8-10 weeks (although may be extend) - please note that this project is based on-site.

What's on offer?

• Monday to Friday
• 14:00 to 22:00
• £12 per hour - paid weekly
• Full training and support

As a Quality Controller/Document Handler, you will be responsible for the handling of various confidential documents. With your day-to-day duties including:

• Organising files and documents
• Checking the quality of scanned documents
• Safely storing and disposing of files
• Carefully following processes
• Ensuring confidentiality of information
• Using IT to assist with storing documents

This role would be a good fit for individuals with previous office/admin experience and/or can demonstrate a good understanding of computer literacy. Combined with great attention to detail and the ability to understand, communicate, read and write in English.

Other key skills and traits that will prove beneficial include:

• Ability to follow clear direction and instructions and cannot deviate from the process detailed
• Undertake some manual handling tasks (typically this will involve lifting and moving boxes up to 20kg)

Please Note - You must be available for Saturday work where required - Saturday is not overtime.

Offering full-time hours and training opportunities, this is an exciting opportunity to grow and develop your skills with a reliable and trusted business. Apply NOW or call us on 01506 449 944.

CAREST

Connect Appointments are recruiting reliable and organised individuals to join our Livingston based client, as Quality Controllers/Document Handlers for an upcoming project.

The project will start the middle of April, lasting approximately 8-10 weeks (although may be extend) - please note that this project is based on-site.

What's on offer?

• Monday to Friday
• 05:45 to 13:45 OR 08:00 to 16:00 OR 14:15 to 22:15
• £12 per hour - paid weekly
• Full training and support

As a Quality Controller/Document Handler, you will be responsible for the handling of various confidential documents. With your day-to-day duties including:

• Organising files and documents
• Checking the quality of scanned documents
• Safely storing and disposing of files
• Carefully following processes
• Ensuring confidentiality of information
• Using IT to assist with storing documents

This role would be a good fit for individuals with previous office/admin experience and/or can demonstrate a good understanding of computer literacy. Combined with great attention to detail and the ability to understand, communicate, read and write in English.

Other key skills and traits that will prove beneficial include:

• Ability to follow clear direction and instructions and cannot deviate from the process detailed
• Undertake some manual handling tasks (typically this will involve lifting and moving boxes up to 20kg)

Please Note - You must be available for Saturday work where required - Saturday is not overtime.

Offering full-time hours and training opportunities, this is an exciting opportunity to grow and develop your skills with a reliable and trusted business. Apply NOW or call us on 01506 449 944.

CAREST

Connect Appointments are recruiting reliable and organised individuals to join our Livingston based client, as Document Quality Controllers, for an upcoming project.

The project will start the middle of April, lasting approximately 8-10 weeks (although may be extend) - please note that this project is based on-site.

As a Document Quality Controllers, you will be responsible for handling various confidential documents; therefore, for this role an employment background check must be undertaken for successful applicants to proceed.

Working as a Document Quality Controller:

• Monday to Friday
• 06:00 to 14:00 OR 08:00 to 16:00 OR 14:00 to 22:00
• £10.90 to £12 per hour

As a Document Quality Controller, you will be responsible for:

• Organising files and documents
• Checking the quality of scanned documents
• Safely storing and disposing of files
• Carefully following processes
• Ensuring confidentiality of information
• Using IT to assist with storing documents

To be successful within this Document Quality Controller role, you will ideally be:

• Computer literate and able to utilise bespoke software packages
• Ability to understand, communicate, read and write the English language (anyone found to not meet these criteria will be rejected form the project)
• Ability to follow clear direction and instructions and cannot deviate from the process detailed by their Duty Manager/Team Lead
• There is a requirement for all candidates to perform manual handling tasks (typically this will involve lifting and moving boxes up to 20kg)
• Candidates should be available for Saturday work where required (the contractual working week will be Monday to Saturday) Saturday is not overtime

This role would be a good fit for individuals with previous office/admin experience and/or can demonstrate a good understanding of computer literacy. However, please note that this role is based on site in Livingston, West Lothian.

Offering full-time hours and training opportunities, this is an exciting opportunity to grow and develop your skills with a reliable and trusted business. Apply NOW or call us on 01506 449 944.

CAREST