About The Company:
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be. This role sits within our Security business division which provides physical security guarding, access control, alarm systems and perimeter property protection, CCTV, mobile surveillance, and ANPR Technology services to a wide range of prestigious clients.
About The Role:
Shift Pattern: 4 on 4 off
As part of your role, your key responsibilities will include, but are not limited to:
- Monitoring and responding to calls and requests from all Client locations and staff
- Understand the escalation procedures relating to issues or incidents and know when to escalate or deal locally
- Report to the Security Operations Centre Supervisor any incident outside of your experience or control and follow all actions and issues as required
- Receive out-of-hours calls from the client Helpdesk and escalate as required in line with procedures
- Produce high-quality Reports relating to all Incidents in a timely manner
The ideal candidate should meet the following criteria:
- Must have Right to Work in the UK
- SIA licensed essential.
- Able to interact at all levels from visitors to senior management.
- Ability to lead a team with the ability to motivate, listen, support and communicate effectively
Successful candidates will also be required to undergo screening and vetting (BS7858)
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
